Novotel Wellington Hotel 4 stars

friendly team, parking for non-hotel guests arriving a real challenge

friendly and very helpful staff. The whole family had a great time!

A neat and today hotel.

All staff in all areas of the hotel were very polite, friendly and helpful. The room was clean and tidy. Exactly what we needed for a girls night away. Even the busy with large groups booked to stay, all staff, reception, front of house, bar staff (and even staff behind the scenes - e.g chefs and cleaners) were friendly and helpful. They all had genuine smiles and greeted and farewelled.

Our room was comfortable and quite adequate for 2 nights although the curtains looked as if there had been a murder and were quite off putting. The room was serviced daily and meals at the Caucus restaurant were appealing and well priced. Service was great in the restaurant.

The usual quality customer service. Thanks

I could not shower as the shower was broken! I don't know why it wasn't fixed before my stay as it was obvious it was broken. Luckily there was a bath tub, however, it held me up ad I needed to rush in the morning. The far lift didn't work properly and sent me to the wrong floor. Tried to correct it by going back down to the ground but this didn't work. It showed floor 4 but in reality it went to 6 so rather than risking getting stuck I walked two flights down to the ccorrrect floor. Staff were helpful and friendly and the food in the restaurant was great for the evening meal. I also had an excellent sleep in the bed.

Easy check in, good location.

Need to review software managing reservations and if not working properly need to implement a process to contact customers

Overnight stay on our way to the South Island. Great staff and delicious food.

Great as per usual, aside from the pillows were extremely uncomfortable (too squishy) and I couldn't swipe through to the Quay street access after hours.

All good

For the second time, my hotel points, stay nights and copy of invoice have not been received. I will not be staying at the Novotel Wellington ever again.

The title says it all. My only complaint would be that I found the Restaurant and room service menus had little available for a person with diabetes.

Overall all good. Staff, cleanliness, decor facilities. If an improvement is required it would be that your billing system should recognize when you have food and it gets charged then when you check out as a Accor member the system should automatically do the discount, the customer should not need to have it applied.