Gwen W. Families - 1/7/2026 Confirmed reviews ALL

Hotel clean and tidy

John G. Couples - 1/7/2026 Confirmed reviews ALL

Great location great staff well sorted

Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our great location and the service provided by our staff. We look forward to welcoming you back in the future. Warm regards, Joanne Joyce Guest Services Manager

Carol D. Couples - 1/6/2026 Confirmed reviews ALL

My self and my partner love it at novotel We have become freidns woth 2 of the night staff the young lad who is the security with the black hair baby faced not sire of his able but it starts with a T and the Russian lady I think she is called karina both amazing people and polite they are a credit to novotel and you should be proud to have these two working for you they no who my self and my partner are they seen us every night coming and going we will be back agen in few weeks and l9ok forward to seeing marina and the young lad who is night security please pass ower thank you on to them from Carol and luke

Thank you for taking the time to share your wonderful experience at Novotel Leeds Centre. We are delighted to hear that you and your partner have developed a rapport with our night staff. We take great pride in our team, and your kind words will certainly be passed on to them. We appreciate your loyalty and are pleased to know that you plan to return in a few weeks. We look forward to welcoming you back and ensuring another enjoyable stay. Warm regards, Joanne Joyce Guest Services Manager

Wendy W. Couples - 1/6/2026 Confirmed reviews ALL

Always go to novotel lovely hotel staff Always friendly easy check-in

Thank you for your kind words regarding your stay at Novotel Leeds Centre. We are delighted to hear that you enjoyed our friendly staff and the efficient check-in process. However, I am sorry to hear that you did not receive your request at breakfast and I will feed this back to the restaurant team for improvement. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Warm regards, Joanne Joyce Guest Services Manager

Tony C. Friends - 1/5/2026 Confirmed reviews ALL

As always Novotel in Leeds is a great stay. Modern rooms, great staff and just perfectly located in Leeds City Centre.

Thank you for your kind feedback. It is wonderful to hear that you enjoyed another stay and appreciated our modern rooms and the service from our team. We look forward to welcoming you back on your next visit to Leeds City Centre. Warm regards, Joanne Joyce Guest Services Manager

Carl P. Couples - 1/5/2026 Confirmed reviews ALL

Had a fantastic break over Xmas and everyone was so lovely and polite

Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and found our location, cleanliness, and staff to be excellent. Your kind comments will be shared with the team and we look forward to welcoming you back soon Warm regards, Joanne Joyce Guest Services Manager

Tadas A. Families - 1/4/2026 Confirmed reviews ALL

No issues whatsoever, nice room , nice staff , nice bar sitting area. Maybe a bit unhappy bar staff but can’t blame them working straight after new year:)

Thank you for your positive feedback We are pleased to hear that you enjoyed your stay with us We appreciate your understanding of the bar team during the busy period and will certainly take your observations into account for future improvements. Warm regards, Joanne Joyce Guest Services Manager

Karen A. Couples - 1/3/2026 Confirmed reviews ALL

Very helpful on reception sorted out my problem.

Thank you for your kind feedback regarding our reception team. We strive to provide excellent service and are pleased to hear that your issue was resolved effectively. Thank you, again, and we hope to welcome you back in the future Warm regards, Joanne Joyce Guest Services Manager

Andrew M. Solo - 1/3/2026 Confirmed reviews ALL

Great hotel in Leeds city centre easy walking distance from Leeds train station and ideally located to the shops and restaurants, pubs and public transport links are good for heading out further afield. Hotel very clean and bed was comfy and big, room was spacious and a good bathroom.

Thank you for your kind words regarding your recent stay at Novotel Leeds Centre. We are delighted to hear that you found our hotel well-located and enjoyed the cleanliness and comfort of your room. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Warm regards, Joanne Joyce Guest Services Manager

Kerry W. Families - 1/3/2026 Confirmed reviews ALL

Well located, good breakfast, clean, good value for the price we paid.

Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed your stay with us and we hope to welcome you back in the future Warm regards, Joanne Joyce Guest Services Manager

Bell K. Business - 1/2/2026 Confirmed reviews ALL

I have sent an email with my complaints of my stay.

Thank you for your feedback and email, which I have responded to this morning We do hope to welcome you back soon Kind regards, Joanne Joyce Guest Services Manager

Richard W. Families - 1/1/2026 Confirmed reviews ALL

Generally very good, only down side was I'd have expected evening meals to be available in the restaurant, (breakfast room) Seating in the bar area does not really work for family meals with young children

Thank you for your feedback regarding your recent stay. We appreciate all of your comments. I understand your concerns about dining options and the suitability of the bar area for family meals. Your insights are valuable to us and we hope to welcome you back in the future Warm regards, Joanne Joyce Guest Services Manager

Nigel W. Couples - 1/1/2026 Confirmed reviews ALL

This was our second time we'd stopped at this Novotel and yet again we had a great stay. Room was excellent, breakfast was very filling and it was made better by the complimentary drinks. We will definitely be stopping here again next time we're in Leeds.

Thank you for your wonderful feedback. We are delighted to hear that you enjoyed another stay with us Your kind comments are truly appreciated and we look forward to welcoming you back on your next visit to Leeds. Warm regards, Joanne Joyce Guest Services Manager

Dave B. Families - 12/31/2025 Confirmed reviews ALL

Had a great two night break in Leeds, watched the pantomime Sunday then shopping Monday

Diane M. Families - 12/31/2025 Confirmed reviews ALL

Thank you to all the staff on reception and in the bar for making us welcome and providing a cheerful service. Our room was comfortable and well serviced. We enjoyed cocktails (two for £12) in the bar both nights and a supper on one of our two nights. Highly recommended.

Thank you for your kind words regarding our staff and services. We are delighted to hear that you enjoyed your stay, particularly the cocktails and your dining experience. Your recommendation is greatly appreciated, and we hope to welcome you back soon for another enjoyable visit. Warm regards, Joanne Joyce Guest Services Manager

Kerri L. Friends - 12/22/2025 Confirmed reviews ALL

Beautifully clean and comfortable. Staff were friendly and helpful. Exactly what I wanted for a nice break and a trip to the Christmas markets. Great location!

Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and that our location was perfect for your Christmas markets trip. We hope to welcome you back soon! Warm regards, Joanne Joyce Guest Services Manager

Good, could easily be better.

GuroWesheba 12/22/2025 TripAdvisor review

The hotel location is great. It is a short walk to the city center and the train station. The room was clean, and housekeeping was available every day. It has a cozy bar and restaurant serving a good selection of food and drinks. We had the vegan burger, which was delicious. We were a little disappointed with the reception staff - it took them three days to resolve an issue with our inactive key card, until one friendly gentleman from the maintenance team decided to change the faulty door lock. One receptionist was even unnecessarily impolite to listen to our inconvenience. All in all, a good hotel for value, but could be great with more helpful staff.

Dear GuroWesheba, Thank you for taking the time to share your experience We are delighted to hear that you enjoyed your room, our location and the food However, I sincerely apologise for the inconvenience you faced regarding your key card and the reception staff's service. We aim to provide helpful and courteous assistance to all our guests, and it is disheartening to learn that we fell short in this instance. Your feedback is valuable, and we will ensure it is addressed We appreciate your understanding and hope to welcome you back in the future for an even better stay Warm regards, Joanne Joyce Guest Services Manager

Kathryn S. Families - 12/21/2025 Confirmed reviews ALL

Lovely, comfortable stay. Fab breakfast too. Only recommendation would be to put the comp water back in the rooms!

Thank you for your positive feedback. We are delighted to hear you had a lovely and comfortable stay, and that you enjoyed our breakfast. We appreciate your suggestion regarding complimentary water and will certainly take it into consideration for the future Warm regards, Joanne Joyce Guest Services Manager

Tracey P. Couples - 12/20/2025 Confirmed reviews ALL

Great stay , comfortable bed. A bottle of water in the fridge would have been great.

Dear Tracey P., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed a comfortable night's rest. We appreciate your suggestion about providing a bottle of water in the fridge and will consider it for future improvements. Warm regards, Joanne Joyce Guest Services Manager

Liam W. Couples - 12/20/2025 Confirmed reviews ALL

Stopped Wednesday 17th December. Have stayed before but not for a while. The room was a superior one on the top (6th) floor. Room was comfortable. Bed, very comfortable. Had planned to eat out but decided to give the Soapbox restaurant a try on account of the weather. I'm on a gluten free diet now so eating anywhere can often be complicated (and limited) I had a Lamb main (GF) which I found super tasty. My wife's non GF dish was very good too. The staff in the Soapbox were very helpful and accommodating. Had Breakfast the next day and found a range of items that I could eat including sausages (not always the case in hotels). Again staff there were very helpful. Only negatives from our stay was that the room felt cold. (we fiddled with the aircon but it didn't make much difference) Only other gripe was that we tried to play some movies from a hardrive by connecting it to a USB plug near to the TV. The TV wouldn't connect up to it. Chromecast would be a good option...That said, we enjoyed the stay

Thank you for taking the time to share your experience at Novotel Leeds Centre. We are pleased to hear that you found your room comfortable and enjoyed your dining experience at the Soapbox restaurant, particularly with regard to your gluten-free diet. It is wonderful to know that our staff were accommodating and helpful during your stay. We appreciate your feedback regarding the temperature of your room and the challenges you faced with the TV connectivity. We understand how important it is for our guests to enjoy a warm and comfortable environment and to have access to entertainment options. We value your suggestions and will consider them for future improvements. We hope to welcome you back soon for another enjoyable stay. Warm regards, Joanne Joyce Guest Services Manager