Kerri L. Friends - 12/22/2025 Confirmed reviews ALL

Beautifully clean and comfortable. Staff were friendly and helpful. Exactly what I wanted for a nice break and a trip to the Christmas markets. Great location!

Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and that our location was perfect for your Christmas markets trip. We hope to welcome you back soon! Warm regards, Joanne Joyce Guest Services Manager

Good, could easily be better.

GuroWesheba 12/22/2025 TripAdvisor review

The hotel location is great. It is a short walk to the city center and the train station. The room was clean, and housekeeping was available every day. It has a cozy bar and restaurant serving a good selection of food and drinks. We had the vegan burger, which was delicious. We were a little disappointed with the reception staff - it took them three days to resolve an issue with our inactive key card, until one friendly gentleman from the maintenance team decided to change the faulty door lock. One receptionist was even unnecessarily impolite to listen to our inconvenience. All in all, a good hotel for value, but could be great with more helpful staff.

Dear GuroWesheba, Thank you for taking the time to share your experience We are delighted to hear that you enjoyed your room, our location and the food However, I sincerely apologise for the inconvenience you faced regarding your key card and the reception staff's service. We aim to provide helpful and courteous assistance to all our guests, and it is disheartening to learn that we fell short in this instance. Your feedback is valuable, and we will ensure it is addressed We appreciate your understanding and hope to welcome you back in the future for an even better stay Warm regards, Joanne Joyce Guest Services Manager

Kathryn S. Families - 12/21/2025 Confirmed reviews ALL

Lovely, comfortable stay. Fab breakfast too. Only recommendation would be to put the comp water back in the rooms!

Thank you for your positive feedback. We are delighted to hear you had a lovely and comfortable stay, and that you enjoyed our breakfast. We appreciate your suggestion regarding complimentary water and will certainly take it into consideration for the future Warm regards, Joanne Joyce Guest Services Manager

Tracey P. Couples - 12/20/2025 Confirmed reviews ALL

Great stay , comfortable bed. A bottle of water in the fridge would have been great.

Dear Tracey P., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed a comfortable night's rest. We appreciate your suggestion about providing a bottle of water in the fridge and will consider it for future improvements. Warm regards, Joanne Joyce Guest Services Manager

Liam W. Couples - 12/20/2025 Confirmed reviews ALL

Stopped Wednesday 17th December. Have stayed before but not for a while. The room was a superior one on the top (6th) floor. Room was comfortable. Bed, very comfortable. Had planned to eat out but decided to give the Soapbox restaurant a try on account of the weather. I'm on a gluten free diet now so eating anywhere can often be complicated (and limited) I had a Lamb main (GF) which I found super tasty. My wife's non GF dish was very good too. The staff in the Soapbox were very helpful and accommodating. Had Breakfast the next day and found a range of items that I could eat including sausages (not always the case in hotels). Again staff there were very helpful. Only negatives from our stay was that the room felt cold. (we fiddled with the aircon but it didn't make much difference) Only other gripe was that we tried to play some movies from a hardrive by connecting it to a USB plug near to the TV. The TV wouldn't connect up to it. Chromecast would be a good option...That said, we enjoyed the stay

Thank you for taking the time to share your experience at Novotel Leeds Centre. We are pleased to hear that you found your room comfortable and enjoyed your dining experience at the Soapbox restaurant, particularly with regard to your gluten-free diet. It is wonderful to know that our staff were accommodating and helpful during your stay. We appreciate your feedback regarding the temperature of your room and the challenges you faced with the TV connectivity. We understand how important it is for our guests to enjoy a warm and comfortable environment and to have access to entertainment options. We value your suggestions and will consider them for future improvements. We hope to welcome you back soon for another enjoyable stay. Warm regards, Joanne Joyce Guest Services Manager

Jonathan R. Business - 12/19/2025 Confirmed reviews ALL

A haven of great service & comfort. Immaculately turned out, and everything from the rooms, to the breakfast, to the front of house staff all make it a great choice to stay in Leeds. Credit to all their hard work and its definitely my preferred choice of hotel. Look forward to next time.

Simon P. Couples - 12/18/2025 Confirmed reviews ALL

Very enjoyable hotel. Only 2 ways to improve 1 Put litter bins in garage 2 Make outside front door parking spaces and ensure SUVs park there rather than underground Also why not send a text when a room is ready so people can go in early if they want

Thank you for your positive feedback regarding your recent stay and we are pleased to hear that you enjoyed our hotel's location and amenities. We thank you for your insights and we hope to welcome you back in the future Warm regards, Joanne Joyce Guest Services Manager

Jane O. Friends - 12/17/2025 Confirmed reviews ALL

The hotel delivers good hospitality, it is clean and comfortable with a breakfast full of choice.

Thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed the hospitality, cleanliness, and breakfast selection. We hope to welcome you back in the future Warm regards, Joanne Joyce Guest Services Manager

Michael S. Couples - 12/17/2025 Confirmed reviews ALL

Good location clean rooms Stayed one night, check out 12pm on Sunday. At 9.30am knocking on the door twice Answered male cleaner asking/ wondering if we had left. Found this unsettling and rushed/rude at 9.30am on a weekend morning. If I was alone in the room would have felt very uncomfortable with this. Surely on check out day should be left to check out first before cleaner trying to enter room.

Elvira K. Couples - 12/17/2025 Confirmed reviews ALL

Good visit and breakfast

Thank you for your kind words regarding your recent visit. We are delighted to hear that you enjoyed your stay and breakfast and we look forward to welcoming you back in the future. Warm regards, Joanne Joyce Guest Services Manager

Alexandra H. Business - 12/16/2025 Confirmed reviews ALL

Friendly front desk staff Room was clean and had everything I could need Next day, it was so unbelievably noisy! By 6am the road noise, noise from neighbouring rooms & the hall way was enough to wake me and keep me awake. Also, at 11am (check out is at 12) the cleaning team let themselves in while I was still in the room!!

Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our front desk staff friendly and your room clean and well-equipped. However, I sincerely apologise for the noise disturbances you experienced and for the early entry by our housekeeping staff. We aim to ensure a comfortable environment for all our guests, and I appreciate you bringing these concerns to my attention. We do hope to welcome you back in the future for a more relaxed stay Warm regards, Joanne Joyce Guest Services Manager

Remersh K. Families - 12/16/2025 Confirmed reviews ALL

kareena was excellent

Dear Remersh k., Thank you for your kind words regarding your recent stay. We are pleased to hear that you had a positive experience and that Kareena provided excellent service. Your feedback is greatly appreciated, and we look forward to welcoming you back. Warm regards, Joanne Joyce Guest Services Manager

Haydn D. Couples - 12/14/2025 Confirmed reviews ALL

Excellent Customer Service and care for a couple who required accessible facilities. Breakfast food in the restaurant was extensive and good. Well done! The hotel would have achieved a score of 10 but some kind soul parked their car blocking my car in the car park and it took me 45 minutes to gradually get my car out.

Thank you for your kind words regarding your stay and the service provided by our team. We are pleased to hear that you found our breakfast selection to your satisfaction and that our accessible facilities met your needs. However, I apologise for the inconvenience you experienced with parking. Thank you, again, and we do hope to welcome you back in the future Warm regards, Joanne Joyce Guest Services Manager

Brad L. Families - 12/14/2025 Confirmed reviews ALL

Nice relaxing stay in a conveniently located hotel for all city centre amenities. Parking is quite expensive and breakfast room is a bit mental if you arrive after 9am on a weekend, but all staff were very pleasant and professional

Thank you for your positive feedback regarding your recent stay. We appreciate your kind words about our location and the comfort of your room. We acknowledge your comments on parking and the breakfast experience during peak hours, and appreciate your understanding. We hope to welcome you back soon Warm regards, Joanne Joyce Guest Services Manager

Susan W. Families - 12/13/2025 Confirmed reviews ALL

Staff on desk really helpful and hotel had a lovely warm and welcoming fun vibe

Paula S. Couples - 12/13/2025 Confirmed reviews ALL

Had a great stay in the Novotel Leeds. It’s a lovely clean & comfortable hotel with a lovely restaurant & bar area.Well situated near major road routes & also 5 minutes walking distance to the station & into town. Hotel has a chargeable car park. Great choice of hot & cold breakfast buffet. Ritual toiletries in bathroom, plus a small fridge in room. Had a great nights sleep. Fab customer service. Definitely would stay again & would recommend this hotel.

Dean W. Couples - 12/10/2025 Confirmed reviews ALL

Great location for the city and walking distance to the areas we wanted to visit. The staff were very pleasant and helpful, and we had a good breakfast in the morning. No complaints and found the experience very good.

Ronan M. Couples - 12/9/2025 Confirmed reviews ALL

Having previously at stayed at Novotel Leeds, we knew what to expect and we were not disappointed by the quality and the level of service.

Thank you for your kind feedback regarding your stay at Novotel Leeds Centre. We are delighted to hear that you enjoyed your stay with us and we hope to welcome you back soon Warm regards, Joanne Joyce Guest Services Manager

Katie C. Friends - 12/8/2025 Confirmed reviews ALL

Cleaners around very early on the Sunday morning waking people up as they cleaned other peoples rooms on the floor. Breakfast really busy with limited items available. Chef abrupt when checking food on buffet, no eggs or hashbrowns for a while. Finished breakfast before more came out.

Thank you for taking the time to share your feedback. I apologise for the disturbance caused by the early cleaning staff and the challenges you faced during breakfast. We will relay your comments to both our housekeeping and kitchen teams for improvement and we do hope to welcome you back in the future for an improved stay Warm regards, Joanne Joyce Guest Services Manager

Kay T. Families - 12/8/2025 Confirmed reviews ALL

The carpet under the dressing table was really really dusty. It obviously it hasn't been hoovered for a long time. The walls were also covered in dust. It felt really unclean.

Thank you for your feedback regarding the cleanliness of your room. I sincerely apologise for the oversight in housekeeping standards you experienced. Your comments will be shared with the team for improvement and we do hope to welcome you back in the future for an improved stay, more reflective of our usual high standards Warm regards, Joanne Joyce Guest Services Manager