Novotel Leeds Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 13,814 reviews

ALLSAFE approved hotel

Novotel Leeds Centre
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+ 15 Services

Hotel extras

  • Central location, with a five-minute walk from main station

  • Locally inspired Cocktail Lounge & Kitchen: The Soap Factory

  • On-site meeting facilities with a dedicated floor

  • Advantage 4

  • Nearby access to local pubs and restaurants

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Leeds Centre

4 Whitehall quay
LS1 4HR leeds
united kingdom

Fax: (+44)113/2426445

Check-in from 14h00

Check out up to 12h00

  • By plane

    LBA At 24.14km / 15 miles

  • By plane

    MANCHESTER At 80km / 49.71 miles

  • By plane

    SHEFFIELD At 60km / 37.29 miles

  • By boat

    HULL At 100km / 62.14 miles

  • By car

    M62 JUNCTION 29 At 6km / 3.73 miles

  • By car

    M621 At 4km / 2.49 miles

  • By car

    MI JUNCTION 3 At 1km / 0.62 miles

  • By train

    LEEDS At 0.3km / 0.19 miles

GPS:53.795645, -1.551394

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SOAP FACTORY KITCHEN

Served in The Soap Factory Coktail Lounge & Kitchen, our menu is locally inspired with regionally sourced ingredients. Enjoy a wide range of dishes at affordable prices in relaxing surroundings.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 100

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Leeds Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

13,814 reviews

TripAdvisor Rating 4.0/5

2,616 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great Stay!

Customer review rating 4.5/5

Shantel Solo - 11/01/2022 Confirmed reviews ALL

It was a very enjoyable and comfortable experience. The staff were incredible and the location was great!

Dear Shantel S., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Manuela Lanci Guest Services.

WONDERFUL!

Customer review rating 5.0/5

Joelle Couples - 11/01/2022 Confirmed reviews ALL

From the moment we entered the hotel to the moment we left everything was just perfect! The reception staff were so cheery and helpful and even escorted us outside to show where we needed to park the car. The bar staff were friendly and they do a mean Happy Hour! Our room was spotless, modern and housed the biggest hotel TV we had ever seen. Leeds Centre is right on your doorstep so you can pretty much walk anywhere. Thanks Novotel for an amazing stay.

Dear Joelle B., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Manuela Lanci Guest Services.

Disappointed

Customer review rating 2.0/5

Adam Couples - 10/01/2022 Confirmed reviews ALL

The room we got was not properly cleaned - carpet not hoovered properly, mirror in the bathroom stained with black mascara, marks of make up on the door frame, the tap with toothpaste marks, the gaps between shower tiles were dark brown from water and in some parts even black with mould. The bed was not made up to standards. For two people two nights stay, there was only one shampoo and one shower jell provided. After addressing the issues, receptionist offered another room. It was much better in terms of cleanliness. Experience was disappointing as I expected more from a four star hotel in terms of standard cleanliness, in addition it concerns me the fact on how hotel is preventing covid-19 when room is not properly cleaned in the first place.

Great stay

Customer review rating 4.5/5

Mark Couples - 10/01/2022 Confirmed reviews ALL

Excellent rooms and an enjoyable time spent in Leeds.

Hi Mark, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Louise Guest Services.

Modern hotel good location

Customer review rating 4.0/5

Robin Families - 08/01/2022 Confirmed reviews ALL

We stopped as a family of 3 in 2 connected rooms which we found to be of a good size. The rooms we had were on the third floor 337/339 which seemed to have poorly fitting windows resulting in a lot of noise from the road below. The connecting doors were locked so we had to make another visit to reception to ask for them to be opened, only 2 tea bags in the room on arrival! It is a nice hotel we would probably stop again but would ask for a room on the back.

Dear Mr E., Thank you for taking the time to tell us about your experience at the Novotel Leeds Centre. I am sorry that your experience did not meet your expectations. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kind Regards, Louise Stubbs Guest Services.

We would stay here again

Customer review rating 3.5/5

Taha Couples - 07/01/2022 Confirmed reviews ALL

The positives are many; Reasonably priced. Good location. On-site electric car park. Beautiful modern minimal decor at the lobby and bar. It was the mrs birthday weekend and they did some nice gestures in the room( two balloons, a ribbon and a birthday card plus two drinks at the bar) The two down sides were; first the room was not exceptionally clean (I am very sensitive to dust and you can see the streaks of the cleaning products in the bathroom) and This does not mean it was dirty. The other and I would say the major problem the need for a good investment in training their receptionists in some costumer care and communication skills !

Dear Mr L., Thank you for taking the time to share your feedback, I have spoken with the Reception team to address your concerns, and will provide further training where necessary. We hope to welcome you back to our hotel very soon! Kind Regards, Louise Guest Services.
Customer review rating 3.0/5

Derek H. Couples - 03/01/2022 Confirmed reviews ALL

The staff are excellent the room was not as in the photo at time of booking we expected an executive room and got a superior a big difference The floor covering was in a very poor condition not fit for a paying guest

Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel Leeds Centre. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I show your booking was for a Superior room, booked via Agoda and therefore have passed on your comments to there customer service team to ensure they are advertising the right room with the correct pictures. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kind Regards, Louise Stubbs Guest Services.
Customer review rating 1.5/5

Tonylarocca Couples - 03/01/2022 Confirmed reviews ALL

Fantastic hotel and accommodating staff. Experience was let down by multiple noisy guests in the corridor from 3am-7am. Made sleeping impossible. Granted, it was New Years Eve, but a professional hotel should either be soundproofed better, or have noise sensors installed in corridors. Relying on guests to report/handle noise concerns in 2021 is unacceptable and ineffective.

Dear Mr O., Thank you for taking the time to tell us about your experience at the Novotel Leeds Centre. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have passed your comments to the Reception team regarding there service and also to our Security to remain vigil with floor walks. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kind Regards, Louise Stubbs Guest Services.

Everything good, as expected of a Novotel.

Customer review rating 4.5/5

John Couples - 02/01/2022 Confirmed reviews ALL

The location was good. The room and facilities were fine. It all suited us well for a 3 night stay visiting families in Yorkshire.

Dear Mr W., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Louise Stubbs Guest Services.

Another great stay at one of our favourite hotels in Leeds

Customer review rating 4.5/5

Charles B. Families - 31/12/2021 Confirmed reviews ALL

Easy check-in, friendly staff, great stay. Toral of 6 days over the Christmas period

Dear Charles B., We very much appreciate your comments regarding your recent stay at The Novotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Novotel in the near future. Yours sincerely, Manuela Lanci Guest Services.

Excellent catering and staff.

Customer review rating 3.5/5

Anonymous Couples - 29/12/2021 Confirmed reviews ALL

Room was looking its age but the catering staff were outstanding. Lady in charge first day and Paul for days 2 and 3. The food was delicious and the service excellent. Special thanks also to the chef for the cooked breakfasts which we enjoyed as vegetarians.

Fabulous

Customer review rating 5.0/5

Dawn R. Solo - 27/12/2021 Confirmed reviews ALL

Its always a pleasure to stay here. The staff are friendly, welcoming and always have time to chat and make you feel at ease. The breakfast is really nice, everything fresh and presented well. I always order an omelette and its perfect everytime. Which ever bedroom im allocated its always clean and nice. The last time I stayed i was in 301 and it was my favourite .

Dear Dawn R., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Excellent room quality

Customer review rating 5.0/5

Oliver L. Couples - 24/12/2021 Confirmed reviews ALL

Really nice room with large tv, nespresso machine and modern decor including modern bathroom

Dear Oliver L., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Friendly and welcoming

Customer review rating 5.0/5

Mr R. Couples - 23/12/2021 Confirmed reviews ALL

Everyone we met was friendly, helpful and welcoming. First time in Leeds, what a lovely place.

Dear Keyth R., We very much appreciate your comments regarding your recent stay at The Novotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Novotel n the near future. Kind Regards, Manuela Guest Services.

Clean and comfortable

Customer review rating 4.5/5

Peter F. Business - 23/12/2021 Confirmed reviews ALL

Had a day room to work in whilst new carpeting was put in my house. Perfect for my purpose. Good restaurant too. Just a shame about the complimentary coffee, Nescafé is not nice.

Dear Graham T., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Family weekend

TripAdvisor rating 4.0/5

davidbroadhead466 15/12/2021 TripAdvisor review

Had a family weekend in Leeds, hotel in a great location and it was very clean, which made you feel safe and the staff were welcoming and very friendly. Breakfast was amazing with great choices available

Excellent Room, great location

TripAdvisor rating 4.0/5

daviddunham 24/11/2021 TripAdvisor review

Excellent Executive room. The hotel is very nice and in a good location. The only negative point is there was no service from housekeeping (I booked 2 nights) and the pillows were very lumpy. Apart from that the room was very well equipped.

Excellent Location

TripAdvisor rating 5.0/5

mlcrane2021 01/10/2021 TripAdvisor review

Close to railway station, easy walk into town and only 15min walk to First Direct Stadium. Quick check in and check out. Clean and tidy hotel, good selection of cocktails food and drink reasonably priced for a hotel. Excellent service and good breakfast.

Coming Home!

TripAdvisor rating 5.0/5

4StephenM Business - 22/08/2021 TripAdvisor review

Great to be back at the Novotel Leeds again after 18 months of lock-down and being unable to visit the office. It was great to see Ludovic and his team again and nice to be made to feel so welcome. After staying at the Novotel now for over 14 years it seems home from home for me when i am in Leeds... the beds are the most comfortable anywhere and the facilities including the bar and the breakfast are sensational. Let's hope that it is not too long before I am back again. Thanks to all

Good stay

TripAdvisor rating 4.0/5

tonysdog1 12/08/2021 TripAdvisor review

Really nice room big tv but controls had no battery cover but it still worked, loved the powerful rain head shower, excellent buffet breakfast, EV ChargePoint was not working, had to pay for onsite parking.

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