Novotel Leeds Centre Hotel 4 stars

Customer review rating 4.5/5 13,178 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Novotel Leeds Centre
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+ 10 Services

Hotel extras

  • Central location, with a five-minute walk from main station

  • Locally inspired Cocktail Lounge & Kitchen: The Soap Factory

  • On-site meeting facilities with a dedicated floor

  • Advantage 4

  • Nearby access to local pubs and restaurants

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • LATE CHECK-OUT UP TO 5PM Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Tennis
Business services
  • 9 Meeting room(s)

Hotel location

Novotel Leeds Centre

4 Whitehall quay
LS1 4HR leeds
united kingdom

Tel: +441133969001

Fax: (+44)113/2426445

Check-in from 14h00

Check out up to 12h00

  • By plane

    LBA At 24.14km / 15 miles

  • By plane

    MANCHESTER At 80km / 49.71 miles

  • By plane

    SHEFFIELD At 60km / 37.29 miles

  • By boat

    HULL At 100km / 62.14 miles

  • By car

    M62 JUNCTION 29 At 6km / 3.73 miles

  • By car

    M621 At 4km / 2.49 miles

  • By car

    MI JUNCTION 3 At 1km / 0.62 miles

  • By train

    LEEDS At 0.3km / 0.19 miles

GPS :53.795645, -1.551394

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 queen-size bed and sofa

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Room with 1 queen-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Executive Room with 1 queen-size bed and sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Our restaurants and bars

THE SOAP FACTORY KITCHEN

Type of cuisine: Regional

Served in The Soap Factory Coktail Lounge & Kitchen, our menu is locally inspired with regionally sourced ingredients. Enjoy a wide range of dishes at affordable prices in relaxing surroundings.

Menu (PDF) Cocktail menu (PDF)
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

THE SOAP FACTORY

A design-led cocktail lounge and eatery with a laid-back atmosphere. The perfect location to drop in and have a coffee, lunch, or somewhere to sip cocktails on a Saturday night. Sure to be a firm favourite with locals and visitors to the city alike.

Menu (PDF) Cocktail menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 100

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Leeds Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

13,178 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,582 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good quality hotel in an excellent location

Customer review rating 4.5/5

George W. Couples - 16/06/2021 Confirmed reviews ALL

A very enjoyable stay at this hotel. Excellent staff, who are very friendly and helpful.

Dear George W., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Very Central to Leeds

Customer review rating 4.5/5

C S. Business - 16/06/2021 Confirmed reviews ALL

Good friendly helpful staff and good food at reasonable prices

Dear S. C., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Well lovated

Customer review rating 5.0/5

Maria Solo - 15/06/2021 Confirmed reviews ALL

Easy check in & out Friendly staff Clean & spacious room Excellent location

Dear Maria L., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Just perfect!

Customer review rating 5.0/5

Joelle Families - 15/06/2021 Confirmed reviews ALL

Great location, great rooms, amazing service and just a very enjoyable stay.

Dear Paige B., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Great Value

Customer review rating 4.0/5

Anne Couples - 15/06/2021 Confirmed reviews ALL

Rooms were clean and comfortable. Staff were friendly and helpful. Great location close to amenities. Good level of social distancing and felt safe. If I were to change one thing it would be to have real cups in the room.

Dear Anne S., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Good stay

Customer review rating 4.5/5

Mrs W. Families - 15/06/2021 Confirmed reviews ALL

Me and my daughter had a fabulous stay , room's we're lovely and clean , food good and the staff were so friendly and helpful .

Dear Beverley w., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Excellent hotel.

Customer review rating 4.0/5

Glenn Couples - 15/06/2021 Confirmed reviews ALL

Well situated in the city centre, good parking. Breakfast good and easy check in and check out.

Dear Glenn R., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Nice hotel, close to the city center.

Customer review rating 4.5/5

Matt Families - 14/06/2021 Confirmed reviews ALL

All very nice, ready check in, buffet staff at breakfast all very nice. Good bar for the evenings.

Dear Matthew B., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Terrible experience

Customer review rating 0.5/5

Philippe Solo - 14/06/2021 Confirmed reviews ALL

From the horrids towels in the bathroom, unimaginative breakfast and the stained mattress,it was terrible.I am paying premium,I deserve better.

Dear Mr C., Thank you for taking the time to complete our guest satisfaction survey and please accept my apologies for the mattress and pastries at breakfast. Whilst this is not typical of our usually good standard,. I can assure you, I will personally address these with the relevant personnel, Should I have known at the time of the extent of your dissatisfaction I wish I could have spoken directly with you whilst at the hotel and perhaps be able to ensure you had a more comfortable stay. Finally, I would like to thank you for your feedback which is invaluable to continue to improve the quality of our services. Yours sincerely, Ludovic Verzi General Manager

Well located, comfy room, nice facilities, very clean & friendly staff throughout.

Customer review rating 4.0/5

Tracy G. Couples - 14/06/2021 Confirmed reviews ALL

Great from booking to arrival, our dog was welcomed. We were offered breakfast at £10 I asked if there were vegsn options and I was told yes so we booked breakfast. Unfortunately, there were no vegan options. The breakfast host kindly found some alternative milk, soya but I was unable to have a latte with it as the latte comes from a machine. I had an americano with soya milk and I'm sorry but the coffee was horrible regardless of the milk. I had fruit & Fibre cereal with soya milk and a banana not worth £10. I'd have happily not booked breakfast had I been told there were not options. Even the mushrooms were cooked in butter. Please in the future can you offer some plant based alternatives.

Good hotel

Customer review rating 5.0/5

Hazel C. Couples - 14/06/2021 Confirmed reviews ALL

Lovely room, clean and spacious. Well run hotels with good quality room fixtures and fitting and bedding. A few minutes to walk into the centre of Leeds.

Dear Hazel C., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Excellent location, clean, comfortable, very friendly and efficient service.

Customer review rating 5.0/5

Frank B. Business - 14/06/2021 Confirmed reviews ALL

Excellent location, clean, comfortable, very friendly and efficient service.

Dear Frank B., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Good stay

Customer review rating 5.0/5

Filemon D. Solo - 13/06/2021 Confirmed reviews ALL

I was not happy how the online checking system. The receptionist and general manager dealt well with my complaint really well. I was very satisfied with there reply. I enjoyed the general atmosphere of the Hotel.

Dear Filemon d., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Hotel Stay During Covid Lockdown

TripAdvisor rating 5.0/5

grahamrclayton 21/01/2021 TripAdvisor review

We had to stay in Leeds during the Covid lockdown in Jan 2021. The hotel was nearly empty and for obvious reasons the restaurants and bar areas were closed. We found the reception staff to be very welcoming and extremely helpful. Breakfast and dinner were both available as room service, the menu choice was good given the circumstances, the quality was excellent and delivery prompt.

Thank you very much for your kind review and we all hope to have the opportunity to welcome you back in better times. kind regards, Ludovic

Great service that keeps me coming back

TripAdvisor rating 5.0/5

callcottstreet Business - 13/12/2020 TripAdvisor review

I hadn't been to this hotel for nearly 18 months and yet the lady on reception recognised me and greeted me warmly. The rooms are comfortable, the location good for the station and city centre, and the room service that's required at the moment delivered tasty food in a timely manner. Thanks.

Thank you for your kind review and comments. We all look forward to welcome you back on your next visit to Leeds. Kind regards, Ludovic

COVID 19

TripAdvisor rating 4.0/5

wombat262 02/11/2020 TripAdvisor review

The room was nice not great . staff responsive to all needs , previously stopped here when the breakfast was superb not average , obviously lots of service and quality lost due to coronavirus . the hotel was situated near to town centre ,shops and restaurants

Thank you for your review and for your feedback. We hope to have the opportunity to welcome you back on a future visit to Leeds. Kind regards, Ludovic

First night away for months

TripAdvisor rating 5.0/5

lenzuk 26/09/2020 TripAdvisor review

night in Leeds for first time in months to meet with friends in local pub. Hotel was very clean and staff suitably protected. Covid protocols well signed. Staff very helpful , friendly and professional as always.

Thank you for your kind review and feedback. We all look forward to welcome you back on your next night away in Leeds. Kind regards, Ludovic

Nice hotel friendly staff

TripAdvisor rating 4.0/5

Jason S Business - 30/08/2020 TripAdvisor review

I use this hotel quite a lot so I know what to expect. All the staff are friendly, rooms are clean (as is everywhere else) added benefit this time of ear out to help out so 2 steak meals cost less than £17.

Thank you for your kind comments and we look forward to have the opportunity to welcome you back on a future visit to Leeds. Kind regards, Ludovic

The service was poor the soda bed very very uncomfortable the manager wasnt interested as they havewere like prison beds

TripAdvisor rating 1.0/5

dilkhan1 Business - 30/08/2020 TripAdvisor review

I would not recommend staying at novotel hotel premier is much better and better service and price and when I complained nothing was done very bad experience would not recommend it for family or business

I am also disappointed by this review following our conversation at the time, which I had to prompt. Kind regards, Ludovic

Great Location

TripAdvisor rating 4.0/5

cookienanna Couples - 20/01/2020 TripAdvisor review

Checked in online so room card was ready for collection on arrival. Staff friendly and helpful. Onsite restaurant was good, although prices a tad overpriced however they did have an offer. Bar prices were what you would expect from any hotel.. Prosecco was on offer between 4 and 8 pm at £15 a bottle

Thank you for your review and we look forward to have the opportunity to welcome you back on a future visit to Leeds. Kind regards, Ludovic

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