Novotel Leeds Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 1,441 reviews

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Novotel Leeds Centre - Image 1
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4 Whitehall, Whitehall Quay, LS1 4HR LEEDS, United Kingdom

Description

Hotel extras

  • City Centre location (5 mns walk from train station)

  • Free WIFI and 24 hours Reception

  • MEETINGS @ NOVOTEL Dedicated space and facilities for both business and private celebrations!

  • Reasonably priced Cocktails Bar & Kitchen menus

  • On site chargeable car parking

Our accommodation(s)

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Hotel location

Novotel Leeds Centre

4 Whitehall, Whitehall Quay
LS1 4HR LEEDS
United Kingdom

GPS:53.795645, -1.551394

Telephone
Fax +44 113 242 6445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE SOAP FACTORY KITCHEN

Served in The Soap Factory Coktail Lounge & Kitchen, our menu is locally inspired with regionally sourced ingredients. Enjoy a wide range of dishes at affordable prices in relaxing surroundings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,441 reviews

TripAdvisor Rating  4.2/5  2,772 reviews

Certificate of excellence 2024

Very professional service

Customer review rating 5.0/5

Rachel Families - Confirmed reviews ALL

Very smooth professional service from start to finish, will definitely stay again.

Good location but very old towels (and possibly not washed between guests!)

TripAdvisor rating 4.0/5

ThePepperCookies TripAdvisor review

Very good location, about 5 minutes walking from the train station. The room is spacious and cleaned however the towels are very old and with holes. I am concerned that they might not replace all the towels between guests: on the first morning I used one of the towels that was in the cupboard and I hanged it in the bathroom with the other one I used. When I came back at night the towel had been folded and put back in the cupboard. As the towels were not neatly folded when I got in the room at check in I am now worried that they might not wash all the towels between guests! It was also a shame that there wasn’t bottled water in the room - it would also be nice if they provided a biscuits and some body lotion. Also to note that when I checked in the TV was not working - the person at the reception (by the way, the only person working at reception that evening!!) had to come to my room and switch the electricity from the mains in order to get the TV to work.

Dear ThePepperCookies, Thank you for your feedback regarding your recent stay at Novotel Leeds Centre. We are pleased to hear that you appreciated our convenient location and found your room spacious and clean. We apologise for the issues you encountered with the towels. Please be assured that we have strict laundry protocols in place to ensure all linens are properly washed and maintained between guests. Your concerns about the towels have been duly noted, and we will address them with our housekeeping team. Regarding the amenities in the room, we appreciate your suggestions and will take them into consideration for future enhancements. I also regret the inconvenience you faced with the TV upon check-in. Our team strives to ensure that all facilities are in working order, and we appreciate your understanding in this matter. Thank you once again for your valuable comments, and we hope to welcome you back in the future for an improved experience. Warm regards, Joanne Joyce Guest Services Manager

Great stay

Customer review rating 5.0/5

Sally L. Friends - Confirmed reviews ALL

staff all very friendly, lovely rooms.

Comfort, location, breakfast: all great

Customer review rating 4.5/5

Oliver B. Solo - Confirmed reviews ALL

Great location and a fabulous breakfast! Bed was really comfortable with a super shower. Would stay again.

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Was placed in room 114, at 8:30 -9am, works in the plant room or some plant was warming up . Creating noise that woke us up, and kept us a wake . On check out was not asked how our stay was.

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Other web-users rate our hotel

  • 1,551 reviews 9.1/10 Location
  • 1,999 reviews 8.2/10 Room
  • 1,634 reviews 9.4/10 Service
  • 23 reviews 6.7/10 WiFi
  • 867 reviews 7.7/10 Cleanliness
  • 818 reviews 8.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.