ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 831 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Ibis Kitchen and Bar with food service available 24/7. Currently limited service.

  • 105 guest accommodation rooms with 4 Wheelchair Accessible rooms on the ground floor.

  • 15-20 minute walk to Thornleigh train station and 5 minute walk to bus service to Hornsby.

  • Easy access to M1 and M2 freeways, with complimentary onsite parking.

  • Onsite complimentary car parking which can accommodate larger vehicles.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

IBIS KITCHEN

Non contractual photo

The charm of the bistro tradition Both a bar and a restaurant ... Soak up the bistro atmosphere while enjoying good local cuisine. RSA is enforced, Please ensure your time with us and drink in moderation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  831 reviews

TripAdvisor Rating  4.0/5  589 reviews

Certificate of excellence 2022

Well located for drive bypassing Sydney

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Satisfactory Woken by yelling from street 4am ?drug or other deal going on

Dear Wonie U., Thank you for taking the time to tell us about your experience at the ibis Sydney Thornleigh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy-Reception

Disappointed

Customer review rating 1.5/5

Helen Families - Confirmed reviews ALL

Unfortunately I expected a clean bed! There was a used cotton bud stuck to the bottom sheet and the room was musty smelling. I think I’ll be looking for alternative accomodation next time.

Dear Helen W., Thank you for taking the time to tell us about your experience at the ibis Sydney Thornleigh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy-Reception

A convenient hotel to stay at

Customer review rating 4.0/5

Lorraine S. Business - Confirmed reviews ALL

I stayed on two occasions in the one week. The first not so good as the receptionist either did not know her job or wasn't at all interested in clients and wished she wasn't there. The booking was prepaid and this was not taken into account. Upon checking out we were asked to show what room we were in, she had us listed in a different room, thus the confusion I presume? The second occasion went smoothly. However, I do think staff should be better trained as I ordered two glasses of sparkling wine and the barmaid collected two large red wine glasses to fill! She was rather bothered when I pointed out the sparkling wine glasses. Also the restaurant, I was told it was open and upon going found it was 'grab and 'go' only. When I asked for a menu I was told there were only specials, on the first occasion pork belly or burgers, the second occasion a roast. Upon checking in one should be told so other arrangements can be made. There are three Chinese, one Indian, one great Thai restaurants within a five minute walk, and also McDonalds!

Well located

Customer review rating 3.5/5

Carol Couples - Confirmed reviews ALL

Needed somewhere for an overnight stop. Room was more comfortable than expected, which was nice. Didn’t use any other facilities.

Dear Carol L., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy-Reception

well located to the Adventist Hospital

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Hi Patrick, I would like to thank you and all your staff for the assistance provided during my rather unexpected lengthy stay.

Dear Peter, We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. We always strive to provide friendly service so it is wonderful to hear when people receive just that. I will be sure to pass your kind words on to the team who will be delighted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy-Reception

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Other web-users rate our hotel

  • 317 reviews 8.8/10 Location
  • 629 reviews 6.6/10 Room
  • 543 reviews 9/10 Service
  • 12 reviews 6.1/10 WiFi
  • 304 reviews 5.4/10 Cleanliness
  • 123 reviews 5.8/10 Breakfast

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