Novotel Wuhan Xinhua Hotel

Is this an Accor Group Hotel? One almost cannot tell from exterior appearance except for a few tell tale signs like the Accor logo. I booked two rooms for three nights. Both got upgraded per membership benefits. Did not get welcome drink voucher which is strange because they had a lobby bar. Room had no cold air from aircon but only air flowing from the aircon. Hotel explained that this is due to maintenance of aircon but we all know this is the strange edict from upstairs that says thou shalt not operate aircon until the temperature exceed 26 degrees C or until you are told to do so, whichever comes later. Staff was nice to provide a standing fan which was better than nothing. Location of hotel is quite alright, being next to a busy street for food. Breakfast was reasonably priced and the spread was good. The room décor is a bit jaded and old, this hotel needs renovation urgently. It feels like Accor or someone bought this local hotel and then hastily splapped Accor and Novotel labels all over the place.

Will probably never use again due to no refund policy, despite considerable worldwide travel.

I didn'get staying point twice.

every details are good, including reception, breakfast, stuff in room, except one thing: the television signal is very poor, lot of noise on screen.

The hotel is located in a good area where is close to the metro station. The room is clean and I was upgraded to a junor suite room due to my platinum benifit. However, the inexperienced front desk staff was not able to complete my check out within in a resonable time. I have also waited for 15-25 mimutes to get my welcome drink in the bar as the staff was busy somewhere else.

Clean room, Good service, good location

Check in was easy, rooms were clean and well presented, (western and Chinese) breakfast buffet was excellent; internet was problematic - service was down for much of our first afternoon, but eventually was restored.

Too old style : old TV , bad heating system (I got cold just stay there 1 night)

Good rooms, great western breakfast, friendly staff, at a reasonable price. Close to Zhonghan Park and metro line, if you are looking for a western hotel in this area, at a reasonable price, then consider Novotel Xinhua.

Nice hotel, with good facilities (swimming pool, restaurants, buffet), well placed in the center, near restaurant, shopping mall, pedestrian area with European restaurants)...). The staff is amazing, you can ask everything they will help you. They have a lounge at the 12th floor with nice view, and good facilities. The prices are good. It is the perfect Hotel to stay in Wuhan

The hotel is located in a very convinent place. There are a lot of resturant nearby the hotel.A big shopping mall is very near as well as Metro station. The room is nice and clear, the service was good. The breadfeast is also nice too.

This is the third time that I’m staying at this Novotel. As usual, the experience was wonderful and the staff was really nice and helpful. Well done and keep up with the top notch services. Thank you.

* Room clean and tidy * Internet fast acceptable * Nice receptionist * Buffet dinning and breakfast are good - Guest restroom looks old, but clean - inside light of closet can't turn-off in whole night

All staff are aim to serve with smile and welcoming

I ´m used to stay few days in Novotel Wuhan each year for a business trip. This hotel facilities are good and it’s a quiet place for a good rest with fair room rates.