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ibis budget Zurich City West 1 star

Customer review rating 3.9/5 4,399 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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ibis budget Zurich City West
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+ 4 Services

Hotel extras

  • An ALLSAFE certified hotel

  • The hotel is 15 min. away by train from the airport & city center.

  • Walk to tram 4 (1min), Hardbrücke (5min) stop, Stadion Letzigrund (20min)

  • Paid on-site parking

  • Free Wi-Fi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
Catering
  • Breakfast Paying
  • Snack & beverage machine Paying

Hotel location

ibis budget Zurich City West

Technoparkstrasse 2
8005 zurich
switzerland

Tel: +41442762000

Fax: (+41)442762001

Check-in from 12h00

Check out up to 12h00

  • STRASSENBAHN :  4 TECHNOPARK

  • TRAM :  4 TECHNOPARK

  • Tram N°13 :  Escher-Wyss Platz

  • Tram N°4 :  Escher-Wyss Platz

  • By plane

    ZURICH INTL AIRPORT At 10km / 6.21 miles

  • By train

    ZURICH HAUPTBAHNHOF At 2km / 1.24 miles

GPS :47.3889729, 8.516186

Our accommodation(s)

TRIPLE - room with a double bed and a single bunk bed.

  • Max. number of persons: 3
  • Wireless internet in your room

DOUBLE - room with one double bed for up to 2 people.

  • Max. number of persons: 2
  • Wireless internet in your room

TWIN - room with two single beds for up to 2 people.

  • Max. number of persons: 2
  • Wireless internet in your room

Our guest reviews for
ibis budget Zurich City West

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,399 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,502 reviews

Clean, comfortable, with everything needed for a short stay in Zürich

Customer review rating 4.0/5

Anonymous Families - 07/06/2021 Confirmed reviews ALL

We stayed just for one night and didn't get the breakfast. Overall, the place met exactly our needs: a clean and comfortable place to stay in Zürich for a short time. The check-in and out were really easy and we have no issues during our stay.

Poor staff attention

Customer review rating 3.0/5

Anaruiz Families - 01/05/2021 Confirmed reviews ALL

Room was as expected, and location was ok (the area was not turistic but it has the tram in front of the hotel, 18 minutes from the center). Staff was rude and not very collaborative. At the time of the check in, I paid for the breakfast. The following day, I asked where to head to take breakfast and the answer was a simple: “No”. I asked, how come no?. The lady at front desk , in a very rude mode, asked me to wait. After several minutes, she went to the back of the front desk “to get my breakfast”, a “take away” one! I refused to take it as I was not told that was the way of serving breakfast. At the same time, the advertising screen behind her was clearly showing that breakfast was a buffet “a volonte”. She tried to lie to me, saying that due to COVID, that was how all Ibis in Switzerland was serving breakfast, which is not true, as I stayed in Ibis Lucern the night before and they served buffet breakfast! She also tried to make me believe wrong COVID measures of the country, not knowing that I live in Switzerland and I am very well informed. After arguing with me, and blaming me that “I should have asked before paying if the breakfast was a take away” ( as if I should even imagine that!) , I finally managed to get my refund.

Dear Ana, Thank you for taking some of your own time to write back to us about your experience in our hotel and I appreciate the time you took to talk with me over the phone about this inconvenient moment that you have experienced in our hotel. I really appreciate the feedback that you gave to me and I apologize once again for this situation. We all wish you a lovely day and hope that you will choose us again for your next visit in Zürich, so we can make it up for you! Warm regards, Athanasios Front Office Manager

Room clean, good for a short stay

Customer review rating 3.0/5

Simone Business - 01/05/2021 Confirmed reviews ALL

For a short stay the room is fine, it is clean and has the basic necessaries. The breakfast was due to Covid restrictions awful. Received a paper bag with the most unhealthy awfull breakfast I've received in a hotel. When I was staying during the pandemic in other Ibis Budget hotels we had to provide a timeslot for breakfast, select upfront on a list what we would like to eat, and we received it on a tray. The selection was then also limited, but you had a choice and it was a proper breakfast. Not the horrible stuff I received this time.

Dear guest, we would like to thank you very much for taking the time to write about your experiences in our hotel and to share them with us. Our staff is very pleased to hear that you have felt comfortable. As for our take away breakfast, it is true that we do offer this way in order to ensure the safety and health of our guests and our employers. Only then we can assure that the food is properly handled and they will be secure for you to eat. The buffet breakfast put our guest at a higher risk to get contaminated food .The safety of our guest is very important to us, therefore we have come up with the take away idea in order also not to leave our guest without a breakfast option ( the same which is optional and not mandatory to reserve). We hope your understanding and hope to see you again soon. Kind regards, Ibis Budget Zurich City West Team

Value for money

Customer review rating 3.0/5

Anonymous Business - 24/03/2021 Confirmed reviews ALL

Price value was ok; however the mattress was not comfortable.

Dear Guest, Thank you for taking some of your own time to write back to us about your experience in our hotel. We are glad to hear that you found our prices to be competitive and you satisfied with our services. We do apologize for your inconvenience though and we deeply appreciate your honest feedback. We have already contacted our team representative to look into this matter and replace the mattress, if needed. All said, we hope that this incident will not hinder you from choosing us again in the future. We wish you a lovely day and hope to see you again. Best regards, Your Ibis Budget team

Very nice personal on the reception desk

Customer review rating 4.0/5

Rossi Families - 23/01/2021 Confirmed reviews ALL

We are very satisfied with our stay in the hotel. The main reason for that is the nice and kind personal on the reception desk. Some other points - the location is very practical, the hotel is clean and the rooms are clean. First small unpleasant thing that we had is the sheets with blood in the first room. It's not so nice especial in Corona time. The second bigger unpleasant thing the we experienced is the contact with the management... We are traveling to Zürich because of the medical issues (doctors, appointments..) and we have already stress with that. Because of our situation and the weather condition our appointment was changed and I tried to cancel our booking but I was only few minutes late. Nothing helped! My emails with explanations and offered proofs , phone-calls from my 11 years son (in that moment my wife and I couldn't phone) couldn't changed the situation. We have to pay the the amount or we can change the date for one day. I suggested to have that payment for the next time but.... nothing. Only short sentence from Sophi - repeating again that cancellation after 14 o'clock it's not possible and she is sorry for that. I know that you can say: the procedures are so and we can do nothing...etc., etc., but if your procedures are over the medical and problematic situation of the people and you are following the written procedures like robots.... than the guests are not on the first place on your list.... But I gave the number 8 and we are satisfied with our stay because of the kindness of the personal on the reception desk. In that stressful day they helped us... Thank you Friendly regards R. Cholakov

Dear respected madame/sir Rossi, We very much appreciate your comments regarding your stay at the ibis budget Zurich City West. First of all thank you for the nice comment toward our front desk team. Let us please apologize for any inconvenience you may have had within your room. Regarding room cancelations will depend of the reservation and if you had a non flexible rate, unfortunately we cannot cancel exactly at the time of check-in, neither extend a night before payment. We understand that this finding may upset you but please be so kind and consider that we are a business enterprise and therefore need to bear the risks connected to our operations, too. In case you have had any travel insurance purchased prior to your booking, we advise you to contact the insurance company concerning a possible refund. Thank you again for sharing your experience, and we hope to welcome you another time. Sincerely, ibis Budget Zürich city west team

Good location

Customer review rating 3.5/5

Khizer M. Solo - 16/01/2021 Confirmed reviews ALL

It was good and comfortable. Location is very good near to the tram and train and many eating places around

Dear m., We very much appreciate your comments regarding your stay at the ibis budget Zurich City West. we agree with you about our location, since is very central and convenient for the airport too. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to welcome you back soon! Best regards ibis budget Zürich city west team

Mostly fine, but the heater system is very noicy

Customer review rating 3.5/5

Anonymous Business - 17/12/2020 Confirmed reviews ALL

Same as above

Dear JOSE S., We very much appreciate your comments regarding your stay at the ibis budget Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that the heater system was noicy: Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Air con always on

Customer review rating 3.0/5

Jochen Business - 19/09/2020 Confirmed reviews ALL

it was so annoying but thw aircon was on the whole night. Terrible!

Dear jochen Thank you for taking the time to tell us about your experience at the ibis budget Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we work always 24 hours and there is always personal at the reception ready to help you if you have any concerns. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. kind regards, ibis budget Zurich city west team

Love the room and customer service - room could be cleaner

Customer review rating 4.0/5

Asc Families - 23/08/2020 Confirmed reviews ALL

The lady who greeted us at reception was really nice and helpful, the room was great (my sons loved the bunk bed!) - it has all you need, including air conditioning. I would just say that the room could be a bit cleaner, especially now with covid. Everything was mostly super clean but I noticed some grubby areas. I would definitely stay here again though as overall it was great.

Dear Guest We very much appreciate your comments regarding your stay at the ibis budget Zurich City West. It is always a pleasure to receive positive feedback.For us, the most important thing is to offer our guests impeccable service Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Marga from the reception

Well located cheap hotel for business travel

Customer review rating 4.0/5

Mat Business - 20/03/2020 Confirmed reviews ALL

If you're travelling to Zurich on a budget and don't mind smaller rooms with the shower next to the bed and a non-lockable toilet, this one is a good choice. The rooms are clean. Interior is minimal, don't expect a drawer or some place to hide your suitcase, other than underneath the bed. You can get power adapters and hairdryers at the reception for a small deposit. Located within 5 walking minutes from the Hardbrücke Train Station it's very easy to reach with public transport especially when coming from the airport. (Train ticket is less than 7 CHF) The breakfast selection is a bit less than usual, but everything is "fresh" (as in freshly opened can). It's surrounded by a variety of reasonably good restaurants, be it Sushi, Meat, Italian or Burgers. If you don't mind a Mensa-like place the nearby Technopark has good Lunch options for reasonable prices on week days.

Dear Mat, We very much appreciate your comments regarding your stay at the ibis budget Zurich City West. It is always a pleasure to receive positive feedback. We are very proud of our location, since is really very convenient just 9 minutes to the city center and also 15 to the airport. We do offer always Comfort and all our Services at Exceptional Prices. We do have always promotions and offers. We offer as well the ibis Business card, the same that help you making great savings for example: 10% off overnight stays or 5% off certain promotional rates. 10% off breakfast, food, beverages at bar/restaurant. Guaranteed room availability at least 2 days prior to arrival. If you would like more information about ibis Business card, here you will fine it: ibis.com We hope to have the pleasure to welcome you back soon. Kind regards, ibis budget zurich city west team

Happy and value for money

Customer review rating 4.5/5

Nah A. K. Friends - 16/03/2020 Confirmed reviews ALL

Easy access to public transport. All staff are very friendly. Breakfast is superb. Hotel is very clean.

Dear NAH K., We very much appreciate your comments regarding your stay at the ibis budget Zurich City West. It is always a pleasure to receive positive feedback ,all the team from ibis budget hotel thank you for your nice comment and that great review. We are very proud of our location, since is really very convenient just 9 minutes to the city center and also 15 to the airport. Public transportation is located in front of the hotel, which makes your accommodation more easy and comfortable. hope to have the pleasure to welcome you back soon. warm regards, ibis budget zurich city west

Friendly staff,great location for travelers/tourists

Customer review rating 5.0/5

Sharath Families - 08/03/2020 Confirmed reviews ALL

Value for money

Dear Sharath Seeing such a high score makes us very happy, thank you for that! We are glad that your stay was perfect and we hope you will visit us again soon. Kind regards your Ibis budget Zurich City West team

Visit Zurich

TripAdvisor rating 4.0/5

sunagava Family - 05/01/2020 TripAdvisor review

It was my first visit to Zurich. Hotel is quite nice and very easy acessable with public transportation. Hotel located also nice place. All the staff of hotel are professional and friendly. Specially breakfast staff and night receptionist were very friendly.

I am really grateful for your positive review. It has been a great pleasure for us to welcome you and I will pass on your compliments to our team! Best regards, Sophie JANET

Clean, tidy and friendly staff

TripAdvisor rating 5.0/5

sashley12017 Family - 21/08/2019 TripAdvisor review

Best IBIS budget we've stayed at. Was pleasantly suprised when I entered the room - it was spotless. Lots of plugs, comfy bed. Clean towels. We couldn't have asked for more. Breakfast was traditionally continental plenty to have.

I'm delighted to see that you were so pleased with your stay with us. I'll share your comments with our team. For us it feels always good to hear that our guests are satisfied. See you upon your next visit. S. Janet General Manager

Ideal location

TripAdvisor rating 5.0/5

shakulr Family - 10/08/2019 TripAdvisor review

This property is located in the heart of the city, right across the train station. All attractions like lake Geneva, jet d’Eau, flower clock, old town are within walking distance. Breakfast was well laid out with a wide choice of fruits, croissants, cakes, bread, cheese and cereals. We had a sound sleep on their very comfortable bed and pillow. Hotel doesn’t have own parking so one has to park in an underground paid parking near the station.

Good evening and thank you for your review although I believe it does not belong to our hotel since we are located in Zurich. Yours sincerely, S. Janet General Manager

you get what you pay for

TripAdvisor rating 3.0/5

Bronwyn F Family - 07/08/2019 TripAdvisor review

very very thin pillows bad for neck support and a decent sleep , when asked for better or extra pillows were told hotel had no more to supply and when room was made up no towels left for 3 guests. would recommend spend the extra and stay not at the budget but around the corner at the IBIS.

Thank you very much for having shared here your impressions. I am so sorry however to see that our pillows have not met your expectations. I can very well understand that this is a key point for the comfort over night. Please allow me to present you my apologies for this. We would love to welcome you again either at the ibis budget or at the ibis next door. Yours sincerely, S. Janet General Manager

Not very pleasant

TripAdvisor rating 1.0/5

Compass12830864211 Friends getaway - 24/06/2019 TripAdvisor review

From the beginning, I noticed serious problems with the sink. I did immediately report, but not fixed, with the explanation it was "weekend" /of course it was/. Complaints did not change anything at all, although the staff was pleasant and decent. Disappointing experience, altogether

Thank you very much for having taken the time to comment your stay with us although I am deeply sorry of course to read that your experience with us did not entirely meet your expectations. I wonder if our team offered to move you to an alternative room. Please allow me to present you my deepest apologies for this unfortunate discomfort. I hope this did not prevent you from enjoying the city of Zurich. Yours sincerely, S. Janet

Ibis Budget Zurich City West

TripAdvisor rating 3.0/5

Journey23825059962 Family - 01/04/2019 TripAdvisor review

Location is good as it is close to train station and bus line, in addition there are migros, coop and some restaurants nearby. Need to improve cleanliness in the room, esp. the shower curtain which is dirty with black stains. Besides, do consider to place at least a half filled shower gel bottle in the room.

Thank you very much for having taken the time to fill in our survey although I am deeply sorry to read that your expectations were not entirely met. Your point has been shared with our housekeeping team in order to avoid that this happens again. Thank you for these valuable remarks which help us do better. We hope to get another chance to welcome you soon in our hotel. Yours sincerely, S. Janet General Manager

The best value hotel I've ever stopped in

TripAdvisor rating 5.0/5

Vacation63660273500 Business - 19/12/2018 TripAdvisor review

Really excellent place to stay. Easy commute into town. All the staff were fantastic. Adele the manageress makes sure her team provide the best hospitality possible. Well done to all and I will look forward to visiting again from Australia

Thank you so much for this excellent review. I am really glad to hear that our team has participated in making your stay with us pleasant. I will pass on your compliments to them. We hope to welcome you again upon your next visit in Zurich. Yours sincerely, S. Janet General Manager

nice stay at the hotel

TripAdvisor rating 4.0/5

jgarcia237 Business - 25/11/2018 TripAdvisor review

the staff were more friendly this time I have been staying.. so glad for that. The room was very comfortable and central heating was working properly. Breakfast was normal, maybe missiong some scrambled eggs or bacon or sausagges...

Thank you so much for your review and your compliments about the friendliness of our team. It has been a great pleasure for us to welcome you and we hope to see you soon in Zurich! Yours sincerely, S. Janet General Manager

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