Customer review rating 3.9/5 4,357 reviews
ALLSAFE approved hotel
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An ALLSAFE certified hotel
The hotel is 15 min. away by train from the airport & city center.
Walk to tram 4 (1min), Hardbrücke (5min) stop, Stadion Letzigrund (20min)
Paid on-site parking
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 12h00
Check out up to 12h00
100% genuine reviews from our guestsFind out more
Very nice personal on the reception desk
Rossi Families - 23/01/2021 Confirmed reviews ALL
We are very satisfied with our stay in the hotel. The main reason for that is the nice and kind personal on the reception desk. Some other points - the location is very practical, the hotel is clean and the rooms are clean. First small unpleasant thing that we had is the sheets with blood in the first room. It's not so nice especial in Corona time. The second bigger unpleasant thing the we experienced is the contact with the management... We are traveling to Zürich because of the medical issues (doctors, appointments..) and we have already stress with that. Because of our situation and the weather condition our appointment was changed and I tried to cancel our booking but I was only few minutes late. Nothing helped! My emails with explanations and offered proofs , phone-calls from my 11 years son (in that moment my wife and I couldn't phone) couldn't changed the situation. We have to pay the the amount or we can change the date for one day. I suggested to have that payment for the next time but.... nothing. Only short sentence from Sophi - repeating again that cancellation after 14 o'clock it's not possible and she is sorry for that. I know that you can say: the procedures are so and we can do nothing...etc., etc., but if your procedures are over the medical and problematic situation of the people and you are following the written procedures like robots.... than the guests are not on the first place on your list.... But I gave the number 8 and we are satisfied with our stay because of the kindness of the personal on the reception desk. In that stressful day they helped us... Thank you Friendly regards R. Cholakov
Khizer M. Solo - 16/01/2021 Confirmed reviews ALL
It was good and comfortable. Location is very good near to the tram and train and many eating places around
Mostly fine, but the heater system is very noicy
Anonymous Business - 17/12/2020 Confirmed reviews ALL
Same as above
Air con always on
Jochen Business - 19/09/2020 Confirmed reviews ALL
it was so annoying but thw aircon was on the whole night. Terrible!
Love the room and customer service - room could be cleaner
Asc Families - 23/08/2020 Confirmed reviews ALL
The lady who greeted us at reception was really nice and helpful, the room was great (my sons loved the bunk bed!) - it has all you need, including air conditioning. I would just say that the room could be a bit cleaner, especially now with covid. Everything was mostly super clean but I noticed some grubby areas. I would definitely stay here again though as overall it was great.
Our most recent 20 reviews
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