I stayed in what I was told was the recently refurbished room, I wondered when it was to be finished as there were 2 cracked floor tiles in the bathroom, the tiles on the step were uneven and the grouting brown, the extension cube was laid on the table but was heavy enough to pull the kettle off the table, the design of the lights above the bed had no thought put into them as the cable hung down from the ceiling in front of the headboard and if you hung them on the top hook the bottom hook was in the way also the skirting board had huge scratches along them. I'd have the workmen back in to finish.

Very friendly helpful staff Our third stay and consistent comfort and welcoming Delightful Susana gave us a choice of rooms and went out of her way to ensure we were happy We look forward to our next stay

We booked 6 rooms and informed the staff of the reason (a family funeral). Check in was quick and easy and they were very accommodating putting us in a quiet area of the hotel. We were asked if there was anything else they could do for us on a daily basis.

My elderly mother stayed Christmas night, had s very enjoyable stay, lovely clean warm room with tea/coffee facility. Breakfast was very good and would recommend Ibis hotel. Staff were very helpful and an easy accessable room.

We were very comfortable & thought the price was reasonable. The Continental breakfast was exceptionally good value. It was handy being near Macdonalds as we did not need a full meal. We did not try the pub nearby.

Lovely clean and tidy good reception friendly staff had a great stay thanks goof location no problem stay was comfortable and all I needed The only negative point is the A45 which is undergoing roadworks

Best Ibis hotel we’ve stayed in. Bedroom was very clean, comfortable, quiet and relaxing, even though our bedroom window overlooked the car park, heard absolutely no noise from outside. Staff there were excellent, very customer focused. There was an incident with one very rude male guest and a member of staff, as we were having dinner. However, the female member of staff handled it very well indeed. She made no fuss, spoke quietly, obviously not to disturb other customers and dealt with the situation in a very professional manner. All of the staff were female, who smiled lots and made us feel comfortable and that nothing was a problem. I hope this feedback gets to them to see just how good they are, well done to them. Definitely will be back

Beautful place to stay, room nice size amd clean.. very short staff tho in evening but was they was helpful when they finally got round to seeing us.. didn't know there wasn't any shops near and needed milk for my daughter so they gave me a jug full.

Staff were very helpful and welcoming. We thought they were outstanding as they were very supportive to our very elderly relative. Rooms were spotless. The food was good. We will happily stay there again. Access is good.

We chose this hotel as it was convenient for a trip to visit friends. It was clean comfortable & the location was ideal for us. Free parking was an added bonus but don't forget to register your car at reception or you will get a ticket.

Extremely friendly and helpful staff at reception, breakfast and housekeeping. Unusual reception set up but worked well.The hotel does food but nearby theirs a McDonald's and a pleasant pub, so a good choice for everyone.

This is a pleasant and practical hotel, with good, modern facilities. It is conveniently located for both the road network and the town. Staff are friendly and efficient. I would readily use it again. .

I was allocated room 211, got back from work, had a shower and was greeted with the most horrendous noise in my room. Got the porter up to listen, he said it was the kitchen extractors and they would go off at 9.30pm. I was shattered from an early start so was in bed by 8.30, by then the noise had stopped. ZZZZZ ensued but 9.15pm evacuation of hotel due to fire alarm. got dressed, went downstairs only to be told to go back to bed as it was set off by a sensitive smoke detector, shower steam. tossed and turned after that but eventually got to sleep. 5.15 am exactly same horrendous noise from the night before, rang night porter and he came for a listen, told me it couldn't be the kitchen as I wasn't connected to it. Had no explanation either. Stayed up, had breakfast then left. Points offered as compensation, shall stick with another major chain in future who at least offer a good nights sleep guarantee. I cannot recommend this hotel. Rooms dated, bathroom desperately needs a revamp.

The room was clean and tidy but some aspects of the hotel were in need of attention e.g. seals around fire doors, fire doors left open. The breakfast was poor value for money, bacon not cooked properly, no fruit available on second morning. The staff were friendly and courteous but have had a better visit in other hotels of this price range.

Beds are sprung divan with nothing more than a thin mattress topper. May be ok for young intoxicated people but not for me. Saturday night was noisy with people in and out of lifts and shouting in corridor. Also people outside smoking and talking until early hours. Police car also came around 2 am. Strange feeling that outsiders not welcome -definitely some clique around the bar with staff and some patrons/regulars.