ibis Aalst Centrum 3 stars

Customer review rating (ALL Rating) 4.1/5 577 reviews

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Description

Hotel extras

  • Great location, next to E40 and close to the city center!

  • 12 Electric Cars Super Charger

  • Private parking

  • Reception & bar open 24/7

  • Free and unlimited WIFI

Our accommodation(s)

Hotel location

ibis Aalst Centrum

Villalaan 20
9300 AALST
Belgium

GPS:50.921339, 4.032318

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOODIZ CORNER

Non contractual photo

Foodiz Corner: Food, drinks and music!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  577 reviews

TripAdvisor Rating  3.5/5  360 reviews

Good location, right next to Tesla chargers

Customer review rating 4.0/5

Martin Families - Confirmed reviews ALL

Hotel all good, reception staff could have been a little more enthusiastic. We walked into reception around midnight and the guy looked up, said hello, then continued to count some money. Obviously busy, but could have at least said, could you give me a few minutes. I was at the point of breaking the silence about 5 mins later when he then asked for my name to give us the room key.

Would not provide a copy of hotel stay invoice.

Customer review rating 2.0/5

Ron Business - Confirmed reviews ALL

Numerous attempts were made to have a copy provided both in person and via email but these were either denied or unanswered.

Dear Ron, Thank you for taking the time to share your review. We are sorry that your experience did not fully meet your expectations. Providing clear and prompt communication regarding invoices is a standard we aim to uphold, and we regret any inconvenience during your departure. Our team is available 24/7 to answer any questions and assist with administrative needs such as invoicing, and we will be investigating to see what may have happened in this instance. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Jean-Christophe Imbert, General Manager

Fine, for one night.

Customer review rating 3.5/5

Patrick. Business - Confirmed reviews ALL

Basic, but clean room.

Dear Patrick, Thank you for taking the time to review your stay. We are pleased to learn that you found our commitment to sustainability commendable and that you would recommend our loyalty program to others. We regret to hear that our breakfast selection did not meet your expectations in terms of diversity and the absence of baked bacon. While we strive to cater to a wide range of dietary preferences, we acknowledge your desire for greater variety and will take your feedback into consideration as we continuously improve our dining offerings. Your remarks on the cleanliness of your room have been noted, and we are glad to hear that it met your standards. Our housekeeping team works diligently every day to ensure a clean and comfortable environment for our guests. We are looking forward to welcoming you again. All the best! Ibis Aalst General Manager, Manager

No food, no refund

TripAdvisor rating 1.0/5

Devondave65 TripAdvisor review

Ordered food via qr code on table. Waited 45 minutes and when I asked about my food I was told that they had a problem with their system. Didn't receive my food and didn't get a refund There was never anyone at reception or the bar. Waited 20 minutes to check in. Not impressed 😕

Dear Vonda, Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you encountered. We strive to provide efficient service and regret that this was not your experience. Additionally, it is concerning to learn that there was an extended waiting period for your check-in, which is not indicative of our usual standards. Please be assured that our team is dedicated to attending to our guests promptly. Regarding the refund, we understand the frustration this may have caused and would like to extend our apologies for any inconvenience. Please do contact us directly if this has not already been resolved. Our guests' satisfaction is of utmost importance to us, and while we do not have a reception desk, we offer a welcome point designed for a swift check-in process. We also provide a 24/7 service to ensure constant availability for our guests' needs. We hope to welcome you back for a return visit. Best regards, Jean-Christophe Imbert, General Manager

It was a very good place for me to stay over night, on route to a motorcycle rally.

Customer review rating 5.0/5

John M. Solo - Confirmed reviews ALL

Checked in and was welcomed by the staff (Ruby) who made me feel very much at home.

Dear John, Thank you for such a great review. It is gratifying to hear that your stay at ibis Aalst Centrum was a pleasant interlude on your way to the motorcycle rally. We pride ourselves on making our guests feel at home, and it seems Ruby, along with our young colleague at the bar, succeeded splendidly in this regard. We're also delighted that the cleanliness of our hotel met your high expectations. Our housekeeping team works diligently to ensure a spotless environment for our guests. While we note your neutral sentiment on our sustainable development initiatives, please be assured that we are committed to Accor's 'Planet 21' programme, aiming to provide a sustainable experience throughout your stay. Your endorsement of the ALL – Accor Live Limitless loyalty programme is much appreciated, and we're thrilled that you felt recognised and valued during your time with us. We look forward to a return visit from you in the future. Best wishes, Ibis Aalst General Manager, Manager

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Other web-users rate our hotel

  • 284 reviews 7.9/10 Location
  • 625 reviews 5.3/10 Room
  • 522 reviews 8/10 Service
  • 16 reviews 6.7/10 WiFi
  • 339 reviews 8.1/10 Breakfast
  • 322 reviews 4.9/10 Comfort
  • 292 reviews 6/10 Cleanliness
  • 119 reviews 5.5/10 Food

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