ibis Thionville Porte du Luxembourg Hotel 3 stars

Customer review rating 4.4/5 2,888 reviews

ibis Thionville Porte du Luxembourg
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Hotel extras

  • Advantage 1

  • 5 minutes from the Cattenom Nuclear Power Plant

  • Advantage 3

  • 24/7 dining

  • Free high-speed WIFI

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Shoe shine machine
  • Boutique Gourmande
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Web corner
  • Copy/print service availablePaying
Information message

Hotel location

ibis Thionville Porte du Luxembourg

Rue du Vieux Bourg
ZI des Carolingiens
57970
yutz
france

Tel: +33382866666

Fax: (+33)3/82866660

Check-in from 12h00

Check out up to 12h00

  • By plane

    LUXEMBOURG At 44km / 27 miles

  • By plane

    NANCY METZ At 54km / 33 miles

  • By train

    THIONVILLE At 2km / 1 miles

GPS :49.347368, 6.17893

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Standard room with 3 single beds

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)
Rooms

Our restaurants and bars

GRAPE BAR FOOD AND DRINK

Type of cuisine: Bistro

The restaurant is open Monday to Thursday from 7PM to 11PM and on Fridays, weekends and holidays from 6PM to 10PM

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

The bar is open 24 hours a day to welcome you for hot and cold drinks whenever you like!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Thionville Porte du Luxembourg

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,888 reviews

tripadvisor

TripAdvisor Rating 4.0/5

523 reviews

Customer review rating 4.4/5

Anonymous Business - 07/09/2020 Confirmed reviews ALL

Not everyday room clean. I was surprised.

Comfortable, conveniently located and very helpful staff

Customer review rating 4.4/5

Pw Families - 15/08/2020 Confirmed reviews ALL

Offered a convenient base while visiting friends. Comfortable, clean, secure and with friendly and helpful staff. Reasonable price and rooms available on arrival from 12:00 and on departure up to 12:00, so offered good value.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Thionville Porte du Luxembourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Vouters - Manager Ibis Thionville Porte Du Luxembourg

Great customer service

Customer review rating 4.4/5

Chris M. Couples - 03/03/2020 Confirmed reviews ALL

Olivier the manager was very helpful with changing the date of our reservation and the staff at check in were great. The breakfast was ok but really not worth the extra money. All in all a good hotel that I would stay at again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alexandre Vouters - Manager Ibis Yutz Porte du Luxembourg

friendly, helpful very pleasant

Customer review rating 4.4/5

M V. R. Solo - 26/02/2020 Confirmed reviews ALL

very pleasant

Dear MECHTELD VAN r., We very much appreciate your comments regarding your stay at the ibis Thionville Porte du Luxembourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Vouters - Adjoint de Direction Ibis Yutz Porte Du Luxembourg

In need of a refurbishment

Customer review rating 4.4/5

Luigi Business - 24/02/2020 Confirmed reviews ALL

This is not the first time I have been at this Ibis and as time goes it gets older and a facelift is required. The position is great (just off the motorway) and the bar/breakfast area is reasonable and reasonably comfortable. The room require an update, the cubicle shower flood the bathroom as the seal of the glass door do not work. The carpet looks not that great and needs to be replaced with a more contemporary hard floor. In the shower room mould is visible. The beds need to be provided with more comfortable cushions. However, bed sheets and room clean and tidy

Dear LUIGI B., We very much appreciate your comments regarding your stay at the ibis Thionville Porte du Luxembourg. It is always a pleasure to receive positive feedback. Likewise, we have taken your comments into account regarding your room and assure you that they will be the subject of the greatest attention. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Vouters - Adjoint de Direction Ibis Thionville Porte du Luxembourg

good stay

Customer review rating 4.4/5

J. K. Couples - 13/02/2020 Confirmed reviews ALL

the room o.k., food sufficient

Dear Mr. k., We very much appreciate your comments regarding your stay at the ibis Thionville Porte du Luxembourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Vouters - Adjoint de Direction Ibis Yutz Porte du Luxembourg

Excellent

Customer review rating 4.4/5

Ssh Solo - 17/01/2020 Confirmed reviews ALL

Très confortable

Dear SHARFINE S., We very much appreciate your comments regarding your stay at the ibis Thionville Porte du Luxembourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Ange BEAUDHUIN General Manager Ibis Thionville

a good mix

TripAdvisor rating 4.0/5

Roland G Couples - 02/01/2020 TripAdvisor review

good chambre; bad cuisine ; we'll never eat there again. Just good to sleep; Gendarmes get stuffed meat with French fries and a mixed plate cheese and meat. We only get sardines and lasagne/pizza (was cold on the plate). The bill of the restaurant could not be charged on the room. I where weaked te go down to reception to pay the bill. !!!??

Overnight stay

Customer review rating 4.4/5

Dave Couples - 22/12/2019 Confirmed reviews ALL

Very pleasant hotel with pleasant welcoming staff. Food was good and beds comfortable.

Excellent location for overnight stop

Customer review rating 4.4/5

Michael C. Couples - 20/12/2019 Confirmed reviews ALL

Helpful, well informed staff making it a pleasant overnight stop.

Dear MICHAEL C., We very much appreciate your comments regarding your stay at the ibis Thionville Porte du Luxembourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Ange BEAUDHUIN General Manager Ibis Thionville

Non-heated rooms

TripAdvisor rating 4.0/5

wva2019 Business - 15/12/2019 TripAdvisor review

First room I got, heating not working. They changed my room, and again, heating not working. That room had an electrical heater, but the device didn't let me sleep: on/off of the fan all the time. Afer switching off, then the noise of the adjecant highway. I'm sure I will get (again) a computer-generated sorry-reply. This phrase I put in as a test.

Hello, I am the manager of the Ibis Thionville hotel and you can write to me on the email address H3149-GM@accor.com to discuss the problem you encountered during your stay bests regards Mme Marie-Ange BEAUDHUIN manager Ibis Thionville porte du Luxembourg

Just what I need at a price that I need

Customer review rating 4.4/5

James Solo - 17/11/2019 Confirmed reviews ALL

This is the second time this year I stayed in the Ibis hotels. The first time was because I hod no choice but the second was not. I used to travel a lot many years ago and ibis was pretty low on my list of hotels but my recent experience has changed that. I did find the lack of kettle a bit bothersome as I like a herbal tea in the evening. I was in room 111 in Thionville and the water in the shower was extremely hot, too hot I almost scalled myself, that must addressed and I was quick enough to jump out of the shower. Definitley a safety risk for older and younger customers.

Dear JAMES, We very much appreciate your comments regarding your stay at the ibis Thionville Porte du Luxembourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Ange BEAUDHUIN General Manager Ibis Thionville

mr

Customer review rating 4.4/5

Renato S. Couples - 04/11/2019 Confirmed reviews ALL

very satisfied

Dear RENATO S., We very much appreciate your comments regarding your stay at the ibis Thionville Porte du Luxembourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Ange BEAUDHUIN General Manager Ibis Thionville

Very good. I was satisfied

Customer review rating 4.4/5

Dan Business - 20/10/2019 Confirmed reviews ALL

Easy to find on the map, close enough to the railway station. Good breakfast. Morning start is comfortable.

Not at all bad for the price.

Customer review rating 4.4/5

Hugh Solo - 07/10/2019 Confirmed reviews ALL

The staff were friendly (but see below), the room was clean and comfortable (but smelled of sewage), the bathroom was clean and functional (but there was a piece missing from the bathroom tap and the shower hose was in poor condition), the breakfast was very nice, and dinner was nothing special (but very good value for money). One issue: the welcome voucher said 'toutes boissons sauf millésimes, champagne et alcools forts.' I ordered a glass of white wine with the voucher clearly on display, but at the end of the meal the cook (the waiter had already gone home) said this was not valid for wine, but only for soft drinks and beer. When I insisted with the receptionist, she said 'ça a toujours été comme ça' but then relented and let me have the glass of wine. So, the matter was resolved to my satisfaction and the staff acted correctly. However, the management needs to update its policy: what is promised to the customer in writing must *always* be respected. French law is very clear on this, and for good reason: the classic tourist rip-off is to say 'sit here/eat this/consume this – it's free' and then present the tourist with a bill. As I pointed out to Ms 'Toujours', I started my working life at what is now an Ibis hotel in 1991 – before she was born – and I know what is and isn't acceptable. Please improve.

Dear HUGH A., Thank you for taking the time to tell us about your experience at the ibis Thionville Porte du Luxembourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie-Ange BEAUDHUIN General Manager Ibis Thionville

Ibis Thionville

Customer review rating 4.4/5

R.o'callaghan Couples - 05/10/2019 Confirmed reviews ALL

Conveniently situated close to Autoroute. Good disabled rooms, helpful staff 24/7, pets no problem, nice restaurant, all you can eat breakfast. Perfect. We have been using this hotel for many years, never fails to please.

Dear ROGER O., We very much appreciate your comments regarding your stay at the ibis Thionville Porte du Luxembourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Ange BEAUDHUIN General Manager Ibis Thionville

A welcome comfy bed

Customer review rating 4.4/5

Mary L. Couples - 04/10/2019 Confirmed reviews ALL

It's a perfectly satisfactory overnight stop on our journey down to Italy. Not sure about the decor! However it was a comfortable stop with decent food available.

Dear MARY L., We very much appreciate your comments regarding your stay at the ibis Thionville Porte du Luxembourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Ange BEAUDHUIN General Manager / Directrice Ibis Thionville

this hotel is basically OK

Customer review rating 4.4/5

Jan Couples - 29/09/2019 Confirmed reviews ALL

OK

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jean-Philippe Directeur Adjoint

Uncomplicated

Customer review rating 4.4/5

Peter Friends - 29/09/2019 Confirmed reviews ALL

Uncomplicated

Dear PETER H., We very much appreciate your comments regarding your stay at the ibis Thionville Porte du Luxembourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Philippe Directeur Adjoint
Customer review rating 4.4/5

Fapm V. Couples - 25/09/2019 Confirmed reviews ALL

Very comfortable and very helpfull staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jean-Philippe DIrecteur Adjoint

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