Mercure Sao Paulo Pinheiros 4 stars

Customer review rating (ALL Rating) 4.2/5 2,773 reviews

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Rua Capote Valente 500, Pinheiros, 05409000 SAO PAULO, Brazil

Description

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym

  • Modern event hall with capacity for 100 people

  • No charge for children up to 11 accompanied by their parents accomodate on the same bed

  • 15-minute drive from Eldorado Shopping Mall

  • 20-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazil

GPS:-23.55713, -46.67558

Telephone
Fax +55 11 3069-4047

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA TERRINA

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,773 reviews

TripAdvisor Rating  4.0/5  1,262 reviews

Not happy

Customer review rating 0.5/5

Thais H. Families - Confirmed reviews ALL

We moved hotels because the first hotel didn’t have water. It would have been nice if they told us before u arrived. The second hotel was nice but now we’re further away and had to take taxies everywhere which cost more money. We paid for breakfast but the new hotel made us pay. This was an over all bad experience.

Dear Thais, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros. We are not the hotel with water issues. At Mercure Pinheiros, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. . We hope to welcome you in the near future. Sincerely, Marta L Z Kassab Qualidade | Quality | Calidad Mercure SP Pinheiros

Well located and always clean

Customer review rating 5.0/5

Yocelin G. Business - Confirmed reviews ALL

The process to check in and check out are really easy. They have electronic keys, then the rooms are really secure. The room was pretty nice: clean, comfortable and have great spaces The hotel has a really good option to take breakfast, the food is delicious and have great variety The hotel is really well located and you can walk to many places from it

Dear Yocelin G. R., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pinheiros. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta L Z Kassab Qualidade | Quality | Calidad Mercure SP Pinheiros

Too much side costs

Customer review rating 2.5/5

Fabricio Business - Confirmed reviews ALL

Should not charge for parking spot and water. Food is expensive and not that good, I had a salmon dish for R$100 that was past well done

Dear Fabricio D., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta L Z Kassab Qualidade | Quality | Calidad Mercure SP Pinheiros

All good

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

All good

Bad stay.

Customer review rating 0.5/5

Sara S. Business - Confirmed reviews ALL

Old, uncomfortable room.

Dear Sara, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marta L Z Kassab Qualidade | Quality | Calidad Mercure SP Pinheiros

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Other web-users rate our hotel

  • 513 reviews 9.5/10 Location
  • 1,202 reviews 6.2/10 Room
  • 1,028 reviews 7.6/10 Service
  • 22 reviews 6.1/10 WiFi
  • 551 reviews 7.2/10 Breakfast
  • 482 reviews 4.7/10 Cleanliness
  • 214 reviews 3.9/10 Value
  • 158 reviews 8.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.