Very comfortable and very friendly and helpful staff

This was a well situated clean hotel. All the staff were very nice to us and the room was spotless.

Great location supported our event.

Very clean and comfortable hotel, check in staff really nice, good breakfast, great bar - a really enjoyable stay.

We arrived and the room instantly smelt awful, as if somebody had just used the toilet. I went to ask the cleaner for air freshener but they couldn't understand me at all. We got different towels from the sauna room because one of our towels in the room had makeup on it. This was supposed to be a nice stay for my birthday but it wasn't great at all. Luckily we left to go out for some food and crazy golf and then left around 9am in the morning so we didn't have to put up with the room. Considering the price, I expected it to be better than a premier inn but it was worse. Also, products in the bathroom contained Brazil nuts, I'm deathly allergic to nuts so luckily I read the packaging before touching any products. Why would you put products containing nuts when lots of people have nut allergies??

I'll try to give an honest opinion on my experience. Was in Manchester for 3 nights and stayed here, I possibly wouldn’t have picked this hotel anyway but due to Little Mix playing at the Arena, hotel choice was limited and expensive. I booked 2 rooms, 4 adults & 2 kids. I needed a family room because of the children. The room I got was on 2nd floor and it was fine (and I mean fine, it wasn’t impressed or delighted). It was clean and big enough (I’ve been in much smaller family rooms). My in-laws were on the 4th floor and they appeared to have a much nicer room, it possibly had been recently refurbished. First thing about both rooms was the air conditioning didn’t work. It seems it’s a known issues generally because I see other reviews have mentioned it, I think they either need to fix it or publicise that it doesn’t work prior to booking, rooms did get warm at night and we needed to keep window closed due to our room being directly across a Shisha bar that was loud, I would point out that the window soundproofing was excellent when the window was closed and couldn’t hear anything. We had a stand-in bath shower that was partially broken, when the water came out it skooshed everywhere so that wasn’t ideal. The toilet and bathroom are split between 2 rooms so you need to exit and re-enter a different room to wash your hands after you been to the toilet, not ideal in any way. We hadn’t booked breakfast for any of our mornings so decided to book on the last morning, we were told it was £12 per adult and kids ate free upon checking in. On Monday, I went to pay for breakfast and it was still £12 + kids free which was fine but I enquired why it said "Breakfast Buffet £10" on the screen in big letters behind the front desk and wasn't really given a satisfactory answer. Breakfast was actually good and all enjoyed it, usual selection of cereals, fried/grilled buffet & pastries etc. Overall, I’ve left with a melancholic feeling, I think I expected more. On the room types, some have a city view associated with them, I’ve no idea what a city view is or was in this hotel. We looked out onto a back entrance with said Shisha Bar, is that a city view? I might've hoped for an upgrade to the next room category due my All.Accor status but I’ve no idea if they recognised this or tried but couldn’t due to availability because they never even mentioned it, I felt I was in the lowest category possible. If they had said, i see your status, we've tried to do this or that but cant then at least I know they've made the effort. With other Hotel brands I feel its recognised more I'm not sure if i'd want to go back, the air con has to get fixed or improved. As it approaches summer I can only think how muggy it's going to get without out air con

Friendly staff, lady,who was cleaning public areas (7.05.) was very helpful .

Very enjoyable stay. Lovely lunch on arrival, room was comfortably furnished. Bed afforded a comfortable sleep. Breakfast was very good.

The situation of this hotel is perfect, but this is the only positive point. The room was dirty compared to what we are expecting from this kind of hotel and price : carpet was full of stains (prefer not to know what has caused that), bathroom was dirty (hair on the floor...), and we could see that many things were never cleaned (light switches, taps...) The service was bad and slow at the bar and during the breakfast : no one could answer simple questions on the menu, we needed to wait a lot before having breakfast, and the food was tasteless. And last of all, there was a bug in their software and several hundreds pounds were debited by mistake from our account in addition to the real amount of the room. They will fix that but this is not normal. To finish on a more positive note, the person at the reception desk felt sincerely sorry about all that and tried to help us as he could. But in my opinion, there is a global management problem in this hotel.

had a great experience with the hotel. service is excellent, staff look after their client. room amazing & hotel location perfect. you are in the haert of everything. I would definetively recommend this hotel.

Great friendly helpful staff see to you quickly safely deal with any problems very quickly and easily in a great location the rooms are clean big and airy everything is up to a high standard would recommend this hotel

Hotel is located in a very good location; room are standard; good value for money, although other surrounding hotels change similar rate; reception service is good, I had a good night sleep! However, when I making enquiries about accor award points, initial email and two more reminder emails, asking for acknowledgement and reply. Completely ignored, even the last email stated with warranty low score if still no update, nothing happens. As a loyal customer, really disappointed! Will escalated to Novotel HQ to check out the roots cause and adjust as necessary!

Room was well presented. Reception was efficient and quick. Room seemed fresh on entry. Ample shelving space, but np valuables safe. Bed was comfortable. There was no computer table, although on this occasion I did not need one. Breakfast and evening meal were good.

Nice clean & spacious room. Really well located hotel in the city centre. Very good food for dinner and breakfast. Paid for a late checkout too which was handy as I had a late flight home. Will return

Having stayed at many Novotels throughout the world, my recent stay at the Novotel Manchester Centre was probably one of the poorest experiences I have had when staying at any Novotel. Whilst the hotel is well situated and staff were friendly, I was told when I enquired as to why my room had not been made up after our 1st night that due to COVID rooms were now only being serviced every 3 days. This information should have been shared at time of booking or at the very least when we checked in. Towels were not changed, beds not made, tea/coffee not replaced and I would not expect to have to ask for toilet paper in a hotel of this standard, Disappointing overall..