Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.7/5 2,928 reviews

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Sofitel London St James - Image 1
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6 Waterloo Place, SW1Y 4AN LONDON, United Kingdom

Description

ALLSAFE approved hotel

Hotel extras

  • Beautifully designed rooms by Pierre-Yves Rochon

  • The ALLSAFE label represents our cleanliness & prevention standards

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Unparalleled location within walking distance to London's best attractions

  • Grade II listed building with original features

Our accommodation(s)

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Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Telephone
Fax +44 20 7747 2210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

WILD HONEY ST JAMES

Michelin star restaurant Wild Honey St James combines classic French techniques with the finest seasonal British produce. FOOD SERVICE TIMES, Lunch Wed Fri 12.00 to14.30, Dinner Tues Sat 17.00 to 21.30, Wild Honey Bar Weds-Sat 12pm-11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,928 reviews

TripAdvisor Rating  5.0/5  363 reviews

Certificate of excellence 2023

Amazing hotel and staff

TripAdvisor rating 5.0/5

Michelle M TripAdvisor review

We had the most amazing stay at the Sofitel London St James. All of the staff from the front desk, guest relations, breakfast staff and concierge were knowledgeable, attentive and welcoming. The hotel went above and beyond to make our stay amazing and my birthday special. The hotel itself was beautiful and very centrally located we could walk to almost everything! I will definitely recommend to my family and friends.

Bonjour, Thank you for sharing this lovely review. We are thrilled to hear that our entire team were knowledgeable, attentive, and welcoming. It is our pleasure to go above and beyond to make your stay amazing and your birthday special. We are also delighted that you found our historical building housing the hotel beautiful and appreciated our central location, making it easy for you to explore the city. Thank you for recommending us to your family and friends. We look forward to your next visit. Merci,

Customer review rating 5.0/5

Michelle M. Families - Confirmed reviews ALL

I can’t say enough about your hotel and I’ve traveled a lot. Every single employee from guest relations and the front desk to the breakfast staff and concierge were so helpful, hospitable and amazing . I really appreciated the birthday desserts presented to me at breakfast and a cake and card from Zach in the evening was so special. Each night a special snack of cookies or chocolates was so nice to see at the end of the day. The location was perfect and so close to everything that we could really walk anywhere! I will very highly recommend your hotel to all of my friends and family. Thanks to you all!

Dear Mrs M., On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent birthday stay.. We greatly appreciate receiving your feedback and Zach and the team were delighted that they were able to play their part to help ensure a memorable visit. In the event that you may have the time, we would love to invite you to share your review with many others on TripAdvisor by clicking on the following link as the team endeavour to break into the Top 30 Hotels in London - http://bit.ly/SofitelTripAdvisor. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Great location

Customer review rating 4.0/5

Darren M. Business - Confirmed reviews ALL

Lovely hotel in a great location. Common areas very well set out with a great daily breakfast and atmospheric bar

Dear Mr M., We very much appreciate your comments regarding your stay with us at Sofitel London St James. . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. I am sorry you were disappointed with the bathroom, due to the historical nature of the building our rooms do differ in shape and size so we will ensure you receive a larger layout next time and do hope this was not too inconvenient. Thank you again for sharing your experience, and we hope to welcome you back again in the future. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Increible

Customer review rating 5.0/5

E. Couples - Confirmed reviews ALL

El staff es increiblemnete amable

Dear Mr E., We very much appreciate your feedback regarding your stay at Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

outstanding service

Customer review rating 5.0/5

Dpd Couples - Confirmed reviews ALL

We stayed in London for a week. The staff was extremely helpful (particularly the concierge desk). Attentive but not too intrusive. Room was always clean and well managed. I would say that the pillows were inadequate and the shower was the smallest shower I have ever seen. But overall we were extremely pleased with our stay. thank you

Dear Mrs Di Bonaventuro, We very much appreciate your comments regarding your recent stay with us at Sofitel London St James. . It is always a pleasure to receive positive feedback about the team in particular and am delighted that you received such outstanding service. Nevertheless it is disappointing to hear that you found the pillows were not to your satisfaction, please do let us know next time as we have several alternatives we can provide on request which may better suit your needs. I am sorry that the shower size was surprising for you and trust this did not cause any inconvenience. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

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Other web-users rate our hotel

  • 752 reviews 9.9/10 Location
  • 897 reviews 8.2/10 Room
  • 1,556 reviews 9.3/10 Service
  • 10 reviews 8.8/10 WiFi
  • 347 reviews 7.4/10 Comfort
  • 325 reviews 8.8/10 Breakfast
  • 294 reviews 9.4/10 Vibe
  • 281 reviews 7.7/10 Food

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