Sofitel London St James

Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.7/5 1,865 reviews

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Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • An ALLSAFE Clifton certified hotel

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • Best Address in London, in the heart of St James

  • Grade II listed building with original features

ALLSAFE approved hotel

Hotel location

Sofitel London St James

6 Waterloo Place
United Kingdom

GPS:51.50732, -0.132397

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Wild Honey St James

Michelin star restaurant Wild Honey St James combines classic French techniques with the finest seasonal British produce from Head Chef Anthony Demetre. The restaurant is open all day from Tuesday to Saturday, for lunch through dinner.

Our accommodation(s)

Discover rich color schemes, the soft down of a luxury bed, high technology and Diptyque amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,865 reviews

TripAdvisor Rating  5.0/5  251 reviews

Beautiful Hotel & Great Service

TripAdvisor rating 5.0/5

titom135 Couples - TripAdvisor review

This hotel is great. Very beautiful in a prime location in London. Everyone who works at this hotel great people with Greta personality and great attitude except one person (Breakfast Dining Manager) I believe his name is Robertino. This guy needs to learn the rule number one in the hospitality industry you must have good attitude, great smile with a friendly personality. Not just to the guest but also and most important to his coworkers. Three days in this hotel having breakfast and I had the opportunity to see this guys behavior. This guy doesn’t have any skills that can match up the quality, the elegance and service that this great hotel has to offer. The room that we stayed was very comfortable and very clean and very quite. I had the opportunity to need the cleaning ladies and this ladies are just amazing. Great smile great attitude alway saying hello. Great feeling of welcoming. The polish door man’s and the French concierge great people. This is the kind of people who makes you feel at home. Great attitude with a great smile always going the extra mile to make you feel welcome at home. The check in was fast and efficient very friendly receptionist explained everything great smile and very professional. Who later introduces us to Maria. A very lovely lady who gave us a tour of the hotel and eventually escorted us to our room. I wish I could remember names but the Brazilian girl, the Macedonian girl and the New Zealand girl who works at the e restaurant for breakfast this ladies are just amazing. This three ladies knows how to put a great sincere smile and great attitude with top notch service. The hotel it is absolutely beautiful with beautiful Christmas decor and a beautiful bar with the best location in London just steps away from Piccadilly Circus Tube Station (Metro Subway Station) We really enjoyed staying at this hotel and we will definitely when we comeback to London it will be our hotel of choice. Thank you for all.

Bonjour, Thank you for taking the time to review your stay. We are glad to know that you had a great experience, it encourages us to continue to uphold our high standards. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us as enjoyable as possible. It is a pleasure to hear that the decorations set the mood for the festive season and we really hope to welcome you back again soon. Best regards and Merci, Marie-Paule Nowlis, General Manager

Great standing and service

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Everything is smooth

Bonjour Mrs C., Thank you very much for your feedback. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. Thank you also for your suggestions regarding our breakfast offering which have been duly noted for our consideration. Moreover, we are pleased to know you received the high level of service expected. We look forward to the pleasure of seeing you again. Best wishes and Merci, Sally-Ann Jenkinson, Director of Guest Experience

Excellent stay

Customer review rating 5.0/5

Chris A. Families - Confirmed reviews ALL

Week located very friendly and professional staff

Bonjour Mr A., We appreciate that you took the time to review your recent stay. We are delighted you had a pleasant experience on your special Wedding Anniversary. Your kind words about the friendly and professional service you received from our team members are much appreciated. It is always a pleasure to receive positive feedback, please feel free to share your comments on Trip Advisor for others to view using the link We look forward to seeing you again on future occasions. Best wishes and merci, Sally-Ann Jenkinson, Director of Guest Experience

Excellent Hotel and Service

Customer review rating 4.5/5

Larry V. Solo - Confirmed reviews ALL

So kind and accommodating. Excellent service without being pretentious. Great location.

Bonjour Mr V., We appreciate that you took the time to review your recent visit. We are happy that you received such friendly and professional service from our team members and that you find our rewards program easy to use. We look forward to seeing you again in the future. Best wishes and merci, Sally-Ann Jenkinson, Director of Guest Experience

Don’t even try for this hotel

TripAdvisor rating 1.0/5

OnAir55411753342 Families - TripAdvisor review

This is definitely one of the few expensive but unserviced 5 star hotels. The hotel staff only smile contemptuously at the guest's needs or stop the guest from asking questions with a blank face. The hotel restaurant is also not open during business hours. Everything is chaotic and disorganised. It’s quite easy to understand why Sofitel brand has lost its value in the Accor Group.

Bonjour, We are extremely concerned to hear your comments as we normally pride ourselves on the highest levels of guest service. I would very much appreciate a private exchange with you and kindly ask you to contact me directly at the hotel. I hope to hear from you soon. Sincerely Marie-Paule Nowlis, General Manager

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Other web-users rate our hotel

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