ibis Liverpool Centre Albert Dock - Liverpool One 3 stars

Customer review rating (ALL Rating) 4.3/5 2,641 reviews

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27 Wapping, L18LY LIVERPOOL, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

  • An ALLSAFE certified hotel. We have introduced elevated hygiene & prevention measures

Our accommodation(s)

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Hotel location

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY LIVERPOOL
United Kingdom

GPS:53.399925, -2.98709

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGG'S

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Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,641 reviews

TripAdvisor Rating  4.0/5  2,583 reviews

Anniversary ruined by fighting, arguing, singing and SEVERE lack of Customer Service

TripAdvisor rating 2.0/5

wba5dingles1 Couples - TripAdvisor review

We had the UNFORTUNATE pleasure of staying at this Hotel 20/04/24 with our Friends to help us celebrate our 25th Wedding Anniversary. Before our arrival I telephoned the hotel to ask if either A they could do something for our Anniversary OR B I could get something set up I was bluntly told NO on both counts. We arrived and found a parking space straight away £10.00 for 24hrs (awesome value) we then went off on our sightseeing tour. After doing the full MerseyBeat day we went to check in. A tall youngish girl in a red t-shirt tried NUMEROUS times to find our Booking to NO avail. Even with Booking Ref NO it took her a good 10mins to sort out the check in. We were allocated 4022 and 4024 top floor river facing views. 4022 was a really run down room. Dirty window (outside) knife cut marks all over work surfaces and TV unit. Bathroom door was broken and we couldn't close it at all so no privacy. At 02.30am we were woken by screaming coming from the corridor. Hotel staff were trying to deal with an arguing couple. To keep the female safe the staff found her a new room BUT after being woken by the screaming and commotion we tried to get back to sleep. At 04.30 am there was a large group of men sat outside reception (below our window) singing after 20mins the reception staff sorted it out. Overall our Anniversary trip was ruined. Check out should've been midday but at 09.00 we'd had enough and left tired weary and very disconsolate. Accor Ibis your hotel and staff are a shambles and customer service needs to be taught to ALL staff

Dear Guest, We are truly sorry to hear about the disappointing experience you had during your recent stay with us, especially on such a special occasion as your 25th Wedding Anniversary. We sincerely apologise for the issues you encountered with the cleanliness of the room, maintenance, noise disturbances and the lack of prompt customer service. Please be assured that your feedback will be shared with the relevant teams for immediate improvement. At ibis Liverpool Centre Albert Dock - Liverpool One, we strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations. Your comments are valuable to us as we continuously work on enhancing the quality of our services. We hope to have the opportunity to welcome you back in the future to show you the true standard of hospitality we are known for. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

Great Night Away

TripAdvisor rating 5.0/5

Happyat52 Couples - TripAdvisor review

First stay in an Ibis Hotel, wasn’t sure what to expect with the budget hotel and various negative comments but I was pleasantly surprised, very easy to get to, got parked on the onsite car park straight away, we were an hour early but the pleasant receptionist told us our room was ready which was great. The room was compact but had everything in I’d expect and was lovely and clean as was the bathroom. The bed was also very comfortable so had a great nights sleep. We didn’t eat or drink in the hotel so I can’t comment on that. The hotel is right opposite the Albert Dock and was a very short walk to the M & S Arena which we were visiting that night. Overall a great night away and won’t hesitate to book again.

Dear Guest, Thank you for choosing to stay with us and for sharing your experience. We are delighted to hear that you had a great night away during your first stay at ibis Liverpool Centre Albert Dock - Liverpool One. It's fantastic to know that you found our location convenient, the room clean and well-equipped and the bed comfortable for a good night's sleep. We are glad you enjoyed the proximity to Albert Dock and the M & S Arena. Your kind words encourage us to maintain our high standards of service. Should your travels bring you back to Liverpool, we would be more than happy to welcome you again. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

Well located

Customer review rating 3.5/5

Lynn Friends - Confirmed reviews ALL

You get what you pay for. Clean. Could do with a lock of paint. Noisy with door slamming but that's the people staying there not the ibis

Dear Lynn, Thank you for sharing your feedback. We are pleased to hear you found our hotel well located and clean. We apologise for the noise disturbance caused by other guests. Your suggestion regarding a fresh coat of paint is duly noted. We hope to welcome you back soon. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One.

Great location, affordable comfort

Customer review rating 4.5/5

Heather Families - Confirmed reviews ALL

The tardis bathroom was unique, perfect location and the staff made it a good choice. All too often staying in the top end hotels you get great facilities and the people don’t necessarily match the quality but the guys at ibis Liverpool were great.

Located ok

Customer review rating 2.5/5

Tim H. Couples - Confirmed reviews ALL

Sleep wasn't very comfortable because of bed

Dear Tim, We regret to hear that your sleep experience was not comfortable due to the bed. We value your feedback and will address this issue promptly. Thank you for choosing ibis Liverpool Centre Albert Dock - Liverpool One. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

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Other web-users rate our hotel

  • 3,423 reviews 9.6/10 Location
  • 3,595 reviews 5.8/10 Room
  • 2,626 reviews 8.6/10 Service
  • 49 reviews 5.4/10 WiFi
  • 1,899 reviews 3.7/10 Comfort
  • 1,593 reviews 6.9/10 Cleanliness
  • 1,413 reviews 7.4/10 Breakfast
  • 995 reviews 7.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.