Novotel Koeln City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,361 reviews

Hotel extras

  • An ALLSAFE certified hotel

  • Bright rooms with WiFi and a workspace, as well as meeting rooms

  • Located right at the Rheinauhafen and only 15-minute walk to the old town

  • Family rooms and play areas for children of all ages

  • Fitness studio and sauna with cathedral views (sauna hours from 6-10 pm)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Koeln City

Bayenstrasse 51
50678 KOELN
Germany

GPS:50.926762, 6.963615

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO² RESTAURANT

International dishes are the hallmark of our restaurant. We have a beautiful garden terrace in the quiet inner courtyard. Our current opening hours are Monday - Saturday from 6:30 a.m. to 9:30 p.m. Dogs are not allowed.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,361 reviews

TripAdvisor Rating  4.0/5  1,712 reviews

Well located.

Customer review rating 4.5/5

Diane M. Couples - Confirmed reviews ALL

Value for money. Perfect for our stay in cologne

Dear Diane M., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Nice Stay

Customer review rating 4.5/5

Peter N. Business - Confirmed reviews ALL

The hotel `nearly sits on the river Rhine`s bank and is in good walking distance to many of Cologne`s attractions. The hotel is well-kept and the room was standard Novotel. Internet was easy to use and the staff helpful.

Dear Peter N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rüdiger Schild General Manager

reasonable stay - could be better

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

There were a couple of issues with my stay, as a Silver member I expected to be issued with a drinks voucher which I wasnt and I had to request this from reception. Also I requested a quiet room away from the lift noise, this didnt happen and the stay was not good as a consequence. I realise that this maybe down to availability but colleagues who didnt request this were placed in a quiter location despite not requesting this.

Dear Steve B., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As compensation, we will credit your ALL loyalty card with 1,500 points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

nice stay

Customer review rating 4.0/5

Marc Business - Confirmed reviews ALL

I don't know why there is no body lotion tube in the bedroom anymore. I took a superior room partly because of this and that failed the purpose. Also there was no bag for dirty laundry in the room.

Dear Marc V., We very much appreciate your comments regarding your stay at the Novotel Koeln City. We will soon be equipping our guest rooms with guest amenities from Ritual and will have the body lotion accordingly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Great stay!

Customer review rating 5.0/5

Sofie Families - Confirmed reviews ALL

The staff was incredibly nice and welcoming! The hotel location was very good, and the room was very clean and fresh. Overall a great stay, unfortunately I only stayed 1 night.

Dear Hulda Sofie F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rüdiger Schild General Manager

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Other web-users rate our hotel

  • 1,050 reviews 8.4/10 Location
  • 1,404 reviews 7.2/10 Room
  • 1,159 reviews 8.3/10 Service
  • 26 reviews 8.2/10 WiFi
  • 957 reviews 8.8/10 Breakfast
  • 699 reviews 5.6/10 Comfort
  • 669 reviews 7.7/10 Cleanliness
  • 327 reviews 3.8/10 Value

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