Customer review rating (ALL Rating) 4.5/5 2,361 reviews
Novotel Koeln City
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Access: 1.7 km / 1.06 mi 20 min walk / 10 min drive
8 EUR 8 EUR
Access: 2.5 km / 1.55 mi 30 min walk / 10 min drive
7.67 EUR 7.67 EUR
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International dishes are the hallmark of our restaurant. We have a beautiful garden terrace in the quiet inner courtyard. Our current opening hours are Monday - Saturday from 6:30 a.m. to 9:30 p.m. Dogs are not allowed.
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 4.5/5
Diane M. Couples - Confirmed reviews ALL
Value for money. Perfect for our stay in cologne
Dear Diane M., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager
Customer review rating 4.5/5
Peter N. Business - Confirmed reviews ALL
The hotel `nearly sits on the river Rhine`s bank and is in good walking distance to many of Cologne`s attractions. The hotel is well-kept and the room was standard Novotel. Internet was easy to use and the staff helpful.
Dear Peter N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rüdiger Schild General Manager
reasonable stay - could be better
Customer review rating 2.5/5
Anonymous Business - Confirmed reviews ALL
There were a couple of issues with my stay, as a Silver member I expected to be issued with a drinks voucher which I wasnt and I had to request this from reception. Also I requested a quiet room away from the lift noise, this didnt happen and the stay was not good as a consequence. I realise that this maybe down to availability but colleagues who didnt request this were placed in a quiter location despite not requesting this.
Dear Steve B., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As compensation, we will credit your ALL loyalty card with 1,500 points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager
Customer review rating 4.0/5
Marc Business - Confirmed reviews ALL
I don't know why there is no body lotion tube in the bedroom anymore. I took a superior room partly because of this and that failed the purpose. Also there was no bag for dirty laundry in the room.
Dear Marc V., We very much appreciate your comments regarding your stay at the Novotel Koeln City. We will soon be equipping our guest rooms with guest amenities from Ritual and will have the body lotion accordingly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager
Customer review rating 5.0/5
Sofie Families - Confirmed reviews ALL
The staff was incredibly nice and welcoming! The hotel location was very good, and the room was very clean and fresh. Overall a great stay, unfortunately I only stayed 1 night.
Dear Hulda Sofie F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rüdiger Schild General Manager
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price