Mercure Берлин Пункт Чарли 4 звезды

First off the good bits - reception staff were wonderful, friendly and helpful. The hotel is ideally located and close to all the good underground lines for site seeing. The room was very clean. The bad bit - we booked a family room and it was nothing like the room we received (we were in 106), it was on two levels with no wall between for noise. The bed which was downstairs was just that a bed, no bedside tables or wardrobe, upstairs the wardrobe was really small with three coat hangers and the other wardrobe was weirdly locked, we ended up living out of suitcases. The bathroom was in no way vip either. It really did not feel like a four star in the downstairs area or bathrooms. The breakfast was expensive we had it one morning and I was disgusted that kids were putting the serving utensils in their mouths and brushing their hair with them, and then back on the sides, in view of the staff and they were not changed, I did not get a Second plate of food after that so it cost me €24 for a cup of tea, scambled eggs and two pancakes.

Hotel was nice enough, reception staff and housekeeping all ok and friendly. ,Carpets and chairs in the rooms have seen better days but the bed was comfortable and room was overall fine. Extremely impolite bar manager put me off staying there again unfortunately, what a shame after what started as a promising stay was spoilt by one member of staff who could benefit from customer service training in how not to shout at guests.

Does anyone's idea of 4 star high end luxury incude a "suite" positioned off of the emergency exit stairwell, furnished in a variety of styles ranging from an absolutely hideous clashing homage to a budget 80s motel which treatment extends to both the bedroom and the rather pokey and pointless (except if you use the sofa bed for a kid) lounge. Nobody in their right mind would want to spend time lounging in this ghastly symphony of orange and grey complemented by orange woodwork and a curious lemon set of shower curtains in the window. No complementary slippers are provided which is a shame as the decrepit carpet is so dirty that slippers would be useful. The vibrant blue of the upholstery complements the aforementioned colour scheme in no way at all. Both suedette chairs are worn and shiny on arms and seat. In keeping with the madly dated museum-like interior there is an ancient small freestanding TV in both rooms and absolutely no charging point for any phone or tablet. Two empty fridges appear to have been acquired from a local doll's house and a small kettle and coffee machine stand at the guest's disposal. The beds are comfortable but for the sad, asthmatic pillows barely able to bounce back from flat to flatter. The iron, should you require one is situated on the sixth floor in the "ironing room"?! The WC and shower are in separate rooms and look to have been updated a little with the shower room bland but contemporary (ish) and the WC positioned somewhere in the early 21st century. The in room safe was already locked and the receptionist couldn't help. The air conditioning is rather ineffectual and when the windows are opened in an attempt to get some fresh air the room is invaded by that familiar Berlin duft; basenotes of sewage on a hot summer's evening. Talking of windows the view through the mouldy frames on our 6th floor "suite" consists of wasteland currently employed as a car park. The entrance lobby looks cheap with a muddled aesthetic and a narrow automatic UPVC framed entrance (gilded with a velvet rope for some reason). Should you wish to tarry there is a basic and brightly lit bar. Reception was curt and reasonably swift and whether your room is turned down or not seems to depend upon the phase of the moon. We were perhaps spoilt having just spent 3 nights at the rather wonderfull Wasserturm Hotel in Cologne but, unless the "company" is paying for you to stay overnight to attend some essential work event and unless you have a thing for dirty carpets, "work benches" in bedrooms and the tragic residual whiff of a million sad middle managers, stay away. Don't say I didn't tell you!

Honestly, it was a really great visit. Sure, it’s not the most amazing 10/10 hotel in Germany, but it definitely deserves a 5/5. It’s organized and simple, and the environment is clean and really well furnished. The room itself was really comfortable and the room service was great. Would recommend (stayed in a room with 2 beds for 4 people)

-well keept, good service with friendly staff, big rooms and option for outdoor sitting -good placement for touring berlin, with the u mitte close by, you can get anywhere, also just walking, brandenburger tor is 20 min away i can only recommend this hotel