Mercure Берлин Пункт Чарли

Mercure Берлин Пункт Чарли 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 1 917

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Особенности отеля

  • Отель с сертификатом ALLSAFE

  • Люксы и номера площадью 30-80 м², многие - с балконом или террасой

  • В нескольких шагах от Чекпойнт Чарли, Фридрихштрассе и Жандарменмаркт

  • Отель, свободный от курения (часть номеров - с балконом/террасой)

  • RELAX - еда, напитки и Вы. Вино, мясное ассорти и закуски

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

сертифицированный отель ALLSAFE

Расположение отеля

Mercure Берлин Пункт Чарли

Schuetzenstrasse 11
10117 БЕРЛИН
Германия

GPS:52.508738, 13.393399

Телефон +49 30 206320

Факс +49 30 20632111

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

Обзор
При отеле
  • Парковка
  • Оздоровительные процедуры
  • Кондиционер
  • Wi-Fi
  • Завтрак
  • Бар

RELAX - FOOD, DRINKS & YOU

Расслабьтесь и насладитесь вкуснейшими напитками и блюдами. Отдых подарит вам вдохновение, новые идеи, продуктивные решения и беседы.

Наши номера

В 4-звездочном отеле Mercure Отель энд Резиденц Берлин Чекпоинт Чарли представлены одноместные номера, просторные номера, номера Privilege, апартаменты и люксы Privilege. Во всех 139 номерах есть кондиционер и доступ к Отдыхайте у нас вместе с детьми и экономьте! Бесплатный завтрак и проживание для одного ребенка до 11 лет в номере родителей. Детям предоставляется скидка 50% на завтрак.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 1 917

Рейтинг TripAdvisor  4.5/5  Отзывов: 3 840

Well located near Checkpoint Charlie, in a quiet street with restaurants nearby

Примечание: Tripadvisor 4.0/5

PauloBaptista Семьи - Реальные отзывы TripAdvisor

The room was very spacious (we were 3 adults in one room), but still the area was great, also with a long balcony. Nothing to complain about. Breakfast was also good. The price charged for the garage is exaggerated: 25€ per night. I saved money by leaving the car in front of the hotel, paying at the parking meter only the hours before 22:00 and after 08:00 next day. An important information: the last floor is not serviced by elevator. Beware if you bring luggage, you have to carry it by stair one level.

Great place to stay

Примечание: Tripadvisor 5.0/5

suewB1657OT Couples - Реальные отзывы TripAdvisor

We had a wonderful stay here! I couldn’t recommend it more highly, great location, food, staff and rooms. The reviews I read were great and lived up to them! We were 2 couples and shared the family room which was excellent. But beyond words was the breakfast, a great start to an action packed day of sightseeing.

Комфортный, спокойный отель

Примечание: отзывы клиентов 4.0/5

Benjamin Семьи - Проверенные отзывы - ALL

Хороший отель, приятный персонал , уборка странная , каждый день просил недостающее полотенце и капсулы для кофемашины.

Dear Mr P., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. We are pleased about the good ratings in almost all categories. I do acknowledge, of course, that there is still “room for improvement” in the service category. Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Jessica Matschke General Manager

Not meeting requirement

Примечание: Tripadvisor 2.0/5

marcbI3013AZ Couples - Реальные отзывы TripAdvisor

As Accord Gold member, we booked a special room, MYROOM BY LISA, JEANETTE AND JANINA: MON AMOUR/ DOUBLE ROOM, for 3 days. Firstly we have to wait for extra 30 min more to get the the room keys, it was not ready at 3PM. then we discovered we had a staircase to take to access the room, no elevator. then the next days, elevator was out of of order, meaning we had to walk 3 levels up/down. Staff was not aware, no sign. Staff was voice saying they do not know if elevator was fixed, not there to helped us. Finally, the customer service questionnaire was never sent to us bizarrely ... I would Accord be better and give compensation.

I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Best regards, Jessica Matschke, General Manager

Стабильность - признак мастерства

Примечание: отзывы клиентов 4.5/5

В. Семьи - Проверенные отзывы - ALL

Удобный отель в центре Берлина, просторные комнаты, приветливый персонал, отличный выбор вин (да вин!)

Dear Mr. U., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and our wine selection (we are very proud of it!) in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 180 Отзывов 9.5/10 Расположение
  • 1 569 Отзывов 8.3/10 Номер
  • 1 211 Отзывов 8.5/10 Сервис
  • 40 Отзывов 8.4/10 Интернет
  • 1 004 Отзывов 8.5/10 Комфорт
  • 858 Отзывов 8.9/10 Завтрак
  • 478 Отзывов 6.5/10 Чистота

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