Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 2,504 reviews

Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

GPS:52.508738, 13.393399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

RELAX - Food, Drinks and You. It is all in the name, Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,504 reviews

TripAdvisor Rating  4.5/5  3,895 reviews

Certificate of excellence 2023

Very good.

TripAdvisor rating 4.0/5

markw20191 TripAdvisor review

Stayed here for four nights as part of a city break. Overall , this was very good. My room was comfortable, clean, quiet and spacious. The bathroom was also clean and well maintained. In terms of location, Berlin is a big city so it depends what you are looking for, but this is with easy walking distance of Berlin Wall , Checkpoint Charlie (obviously as per the name) , Brandenberg Gate etc. Generally, Berlin is well serviced with public transport. You are close to main roads and so there are local amenities easily available. Couple of minor negative points: The room was advertised as being a double room but the bed was two singles pushed together. I appreciate other hotels do this, but this was difficult to use as double because it had bed sheets for two single beds and you would need to move between them. Also there was quite a big dip between the beds. I paid for breakfast separately, cost was 25euros. I thought this was a little overpriced. Cooked part of the breakfast in particular was limited in choice and wasnt particularly warm. However, overall I would come back here.

Well located

Customer review rating 4.0/5

Nicolei Business - Confirmed reviews ALL

old fashioned but nice hotel. nice staff. very good location

Dear Mr. H., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Given room 802 very poor 3 broken plugs window to balcony broken

Customer review rating 2.0/5

Stuart T. Couples - Confirmed reviews ALL

The room that we were allocated was very cramped for 2 people.. we booked 2 months in advance so there was no excuse for this

Dear Mr. T., I sincerely apologize for the deficiencies regarding the room that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Good hotel

Customer review rating 3.5/5

John O. Couples - Confirmed reviews ALL

The location was ok. I stayed in many more Mercure hotels which offered a friendlier welcome, a nicer room and the breakfast buffet at 25 euro is ridiculous.

Dear Mr. O., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We regret that your experience with the room, our breakfast and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Fantastic Hotel, in a perfect location

TripAdvisor rating 5.0/5

TheNatster75 TripAdvisor review

We have had a wonderful stay here over the last 3 nights, there is not one fault I have found during our stay. The lobby area is lovely, really modern and always has a staff member available should you need any assistance. We've used the bar a few times over our stay and the staff have been so helpful, advised us on what beers to try and really friendly and welcoming after a long day walking around Berlin. Our room was on the second floor, I was worried at first because we were right opposite the lift however, this has not bothered us once, we've not heard it and it's been really useful to be near to it. The room was really big, separate toilet to the main bathroom and a walk in wardrobe with free use of the safe, this has been a great feature to our stay. We've also liked the use of the balcony, even though it has been really cold outside. The cleanliness has been immaculate throughout our stay, thank you all so much for a lovely, relaxing time, we will book here again when we next visit Berlin.

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Other web-users rate our hotel

  • 1,617 reviews 9.6/10 Location
  • 2,035 reviews 8.4/10 Room
  • 1,524 reviews 8.8/10 Service
  • 42 reviews 7.6/10 WiFi
  • 1,379 reviews 8.7/10 Comfort
  • 1,027 reviews 8.7/10 Breakfast
  • 603 reviews 7.2/10 Cleanliness
  • 153 reviews 7.9/10 Bar

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