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Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating 4.6/5 7,261 reviews

ALLSAFE approved hotel

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Mercure Hotel & Residenz Berlin Checkpoint Charlie
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+ 18 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX - Food, Drinks & You. Wine, cold cuts and snacks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Room for hearing impaired guests
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 berlin
germany

Tel: +4930206320

Fax: (+49)30/20632111

Check-in from 15h00

Check out up to 12h00

  • Kochstrasse :  M129 Kochstrasse

  • Leipziger Strasse :  148 Leipz./Fried.str

  • S9, S5 :  S9, S5 FRIEDRICHSTRASSE

  • U2 :  U2 STADTMITTE

  • U6 :  U6 KOCHSTRASSE

  • By plane

    BERLIN TEGEL At 11km / 6.84 miles

  • By plane

    SCHOENEFELD At 29km / 18.02 miles

  • By car

    DREICK TREPTOW At 15km / 9.32 miles

  • By car

    PRENZLAUER CHAUSEE At 10.9km / 6.77 miles

  • By car

    TEMPELHOFER DAMM At 4.9km / 3.04 miles

  • By train

    BERLIN OSTBAHNOF At 6km / 3.73 miles

  • By train

    S-BAHN FRIEDRICHSTR At 1.7km / 1.06 miles

GPS :52.508738, 13.393399

Our accommodation(s)

At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. All 139 rooms are air conditioned and have WIFI Visit us with your children and save money: One child aged up to 11 years can stay in your room and receive breakfast - both free of charge. Children also receive a 50% discount on the price of breakfast.

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Mercure Hotel & Residenz Berlin Checkpoint Charlie

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,261 reviews

TripAdvisor Rating 4.5/5

3,776 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Wonderful place to stay!

Customer review rating 5.0/5

Claude Friends - 19/09/2021 Confirmed reviews ALL

This hotel offers the perfect sleeping arrangements, whatever your needs are. They have many room configurations to choose from. I was travelling with a friend and We wanted each our own room with a bathroom in the hall and not off one of the room. This was the only hotel that offered what we want. In addition, the hotel is very clean as are all the Accor. The staff is very helpful, courteous and very friendly. Another thing that I think is very important …. it is very quiet, you don’t hear a thing from outside or other rooms. The breakfast has a great selection and was very good. I would not hesitate to recommend this hotel to anybody.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Well located but

Customer review rating 2.0/5

Arun S. Couples - 18/09/2021 Confirmed reviews ALL

We checked in and being a platinum member was expecting an upgrade this did not happen and a request for a coffee machine was denied. Location of hotel is excellent but the service is not what you expect from An Accor group hotel. We get a better service in Ibis.

Dear Mr s., Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As we told you during check in, it was not possible to get the upgraded. We try, but it was not possible. As well we tried to give a room with a coffee machine or at least bring one to the room, but that was not possible as well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica Schulz Front Office/Guest Relations

Well located

Customer review rating 4.5/5

David G. Couples - 17/09/2021 Confirmed reviews ALL

Very satisfying clean and good service

Dear Mr. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jessica Schulz Front Office/Guest Relations

Glad to see you're back in business

Customer review rating 4.5/5

Lars J. Business - 10/09/2021 Confirmed reviews ALL

Perfect stay (even the weather was perfect) - and the room and amenities was spot on. Breakfast was scrumptious and fresh - the concept of using time slots for breakfast worked OK for me. I slept like a log and it is perfect that you can sleep with the windows open (had a room facing one of the courtyards) instead of using the less green aircon. We'll meet again later this year!

Dear Mr. J., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. See you later this year, we are looking forward! Sincerely, Jessica Schulz Front Office/Guest Relations

Well located Big rooms

Customer review rating 4.0/5

Charlotte M. Couples - 09/09/2021 Confirmed reviews ALL

Stayed at Mercure 5 times during the last years always satisfied

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jessica Schulz Front Office/Guest Relations

5mins walk away from Check point Charlie and the Underground Station.rg

Customer review rating 5.0/5

Maria A. C. Families - 07/09/2021 Confirmed reviews ALL

I highly reccomend the Mercure Hotel for its qualified and genteel Staff, spotlessly clean, spacious well-equipped rooms and last but not least very good service and bountiful breakfast for all ages.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Great stay and location

Customer review rating 4.5/5

Marot Families - 05/09/2021 Confirmed reviews ALL

Cozy comfortable rooms, love the morning buffet, easy to walk around the city location

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jessica Schulz Front Office/Guest Relations

Good location and ample sized studio suites

Customer review rating 4.5/5

Mh Business - 02/09/2021 Confirmed reviews ALL

3 night stay in one of the suites which offered ample space including bedroom, bathroom, toilet, balcony, kitchen area and small lounge. Whilst the room cannot be cleaned everyday due to COVID, the room wasc immaculate upon my arrival. Staff were very polite. No issues

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

SUPERBE SUITE MERCURE

Customer review rating 5.0/5

Charles N. Couples - 01/09/2021 Confirmed reviews ALL

GOOD TEAM

Dear Mr. N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jessica Schulz Front Office/Guest Relations

A very nice stay in Berlin

Customer review rating 4.5/5

Anonymous Families - 22/08/2021 Confirmed reviews ALL

I had a lovey stay. Nice location. Amazing breakfast. Huge room with balcony. Was clean. And we had everything. The only remark would be the mattress. Didn’t find it very comfortable

Dear Mr M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jessica Schulz Front Office/Guest Relations

Well located, comfortable stay

Customer review rating 4.5/5

Anonymous Families - 22/08/2021 Confirmed reviews ALL

Very comfortable stay with my 2 teenagers in the apartment. Close to public transportation, perfect location and very quiet. Supermarkets and many restaurants in walking distance. The only thing that could have been handled better where the dishes for the kitchenette. The kitchen was not even equipped with a dish rag. It said to call the service number for a "box" which I did. The first answer I received was that they did not have any more boxes available. But after I complained (after all I booked the apartment with kitchenette for a reason), a box with everything we needed was delivered 30 min later. Also, I had asked for an apartment facing the courtyard but we were assigned to one facing the street. However, overall we really enjoyed our stay and will surely be back if we come to Berlin again.

Dear Ms. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We totally understand your complains about the dishes, that should not happen at all. At any time we should be able to bring dishes to the room. For the room facing the street, we always try our best to you the wished room, but can not promise for the next time we will try better. We hope to see you again very soon. Sincerely, Jessica Schulz Front Office/Guest Relations

Nice stay

Customer review rating 4.5/5

Mette Couples - 22/08/2021 Confirmed reviews ALL

Lovely room and very nice with the balcony. Nice beds. But there were no cleening in the Room at all or new towels, that’s not good enough.

Dear Ms. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Our staff should always tell you the easiest way to the room. We are very sorry that this did not happen. We will talk to our colleagues. We hope to see you again very soon. Sincerely, Jessica Schulz Front Office/Guest Relations

Great breakfast. Nice room. Poor service

Customer review rating 3.5/5

Enrique Families - 19/08/2021 Confirmed reviews ALL

The room was very good and confortable. The breakfast has everything you need. Very good and well served We stayed on the residence. No cutlery has been provideed and phone wasn't working to call for requests. Everything has to be bring to our room by ourselves. Don't know if this because of covid but our room was never cleaned. We stayed for 4 days no clean service provided at all.

Dear Mr. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We are very sorry that the employees was not as friendly as they should be. As well the rooms will be not cleaned at the moment because of covid, we hope that will change very soon. We hope to see you again very soon. Sincerely, Jessica Schulz Front Office/Guest Relations

Noce rooms and really well located for a cultural visit.

Customer review rating 4.5/5

Manu P. Couples - 14/08/2021 Confirmed reviews ALL

It was a first time in Berlin and we really appreciated the location of the hotel near quite many locations such Charlie Checkpoint, Postdammer platz, Gendarmenmarkt, Berlin Dom, Brandenburg gate... and many more ! Just a walk away from pultiple U-Bahn & busses... Rooms are nice (just give a try totheir residency rooms), service is really kind & helpfull, and the breakfast just what you need to start the day. Great experience / location for a Berlin discovery

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Nice hotel & location for a first Berlin discovery

TripAdvisor rating 5.0/5

Manu P 14/08/2021 TripAdvisor review

Centrally located near main attractions and lots of public transports options... You can start your discovery from here easily and the surroundings are quiet later at night Rooms are clean & spacious, personnel is kind and helpfull and the breakfast nice to start the day. What else... ?

Relaxing weekend in Berlin

TripAdvisor rating 5.0/5

Globetraveller898 14/08/2021 TripAdvisor review

I really like Germany. I feel very good every time I go there. Mercure contributes a lot to this feeling of well-being. I enjoyed a warm welcome and attentiveness from the staff, who met all my expectations. I thank them all. I had a great time in Berlin. A relaxing weekend where I went sightseeing. Every time I return to my room to rest, I feel like I am at home. Thank you!

Dear Globetraveller898, happy to read that you like Berlin and you felt home in our hotel. That is what we are working for. Always welcome, sincerely Ulrike Bock, General Manager

Nice stay in difficult times

TripAdvisor rating 5.0/5

thegermantraveller 15/11/2020 TripAdvisor review

Covid times traveling a "new experience"... Carefully implemented safety protocols made as feel save and excellent service was offered at any point from a great team. Nice location in the heart of Berlin, highly recommended...

Dear thegermantraveller, Thank you for your kind words. We are happy that you felt safe with us. Maybe see you soon? All the best. Jessica, Guest Relations

Another excellent stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie

TripAdvisor rating 5.0/5

Steve H 15/03/2020 TripAdvisor review

Second stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. Great location, friendly & helpful staff, well-appointed rooms and a cosy bar! The hotel is situated in a pleasant, quiet area but with walking distance of many attractions, shops, cafes, bars, restaurants and transport options.

Thank you so much for the excellent rating and the great remarks. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Ulrike Bock General Manager

non expected bad experience

TripAdvisor rating 2.0/5

Connector276175 Family - 05/03/2020 TripAdvisor review

Im a loyal member - of Accor chain - enouph space and good organized with special details Mercure Check point also located 10 of 10 points Been staying for a weekend - quite short - second day 100 Eur disappeared from the closed safe in my room .I been paying by card everywhere - so it was easely to check - also when tryed to open safe - I coildnt open for few times -been shown mistake .When reported to the main hotel manager - told we can check it just on Monday .I regret didn`t call police - as it nobody entered my room - means cleaning staff can open safes somehow .

Thank you for being our guest and for informing us about your presumption about your valuables in the safe. We apologize sincerely for any inconvenience and we would like to assure that we have checked the room carefully including the check of the room and safe lock. We are glad to inform you that we could not find any indicators that any unauthorized person has entered your room during your stay. Again I would like to strive that the wellbeing and safety of our guests are our highest concern and that we are very sorry for the inconvenience. We would be happy to welcome you again as our guest and your next visit will be as pleasant as the previous one.. Best regards, Ulrike Bock General Manager

Nice hotel

TripAdvisor rating 5.0/5

neilsvs2020 Business - 03/02/2020 TripAdvisor review

Convenient location for business and sight seeing in Berlin, right next to Check Point Charlie. Lots to see and do right on the doorstep all within easy walking distance. Friendly staff look after guests and the breakfast buffet.

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the lovely remarks on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Jessica Matschke Assistant Manager

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