客户意见评级 3.8/5 1,103 评论
酒店参加 Planet 21 计划，积极推动酒店业可持续发展。
从 14h00 办理登记入住手续
从 11h00 办理退房手续
来自 100% 认证入住过我们酒店客人的评论发现更多
Anny Y. L. 家庭住宿 - 05/04/2021 所有已确认评论
Outstanding Service in Katherine
gary00711 Business - 23/11/2020 经 TripAdvisor 认证的评论
greeted by the general manager on arrival. It was late on a Sunday night. Air-con was already on in the room, 2 bottles of water and a nice gift. Outstanding customer service. Big rooms. nice walking distance into town lovely, helpful staff, well presented grounds. The only place I would stay at in katherine
Nice and friendly team.
oliveryoung1 Business - 25/10/2020 经 TripAdvisor 认证的评论
Disappointing not having the restaurant open. It is an important part of your service to customers. As I stay for a few days every month I hope that next month full service is restored. Thank you. See you soon.
Merete C 21/09/2020 经 TripAdvisor 认证的评论
Housekeepers had not emptied a full bin from the previous guests., A very serious breach of the Covid 19 restrictions. Only 1 tiny soap and 1 shampoo for 2 people. The friendly Indian receptionist went to our room to pick up the bin, The bathroom needs an upgrade. Dark brown towels with bleach markings.
Two day work stay
656post4sue Business - 24/07/2020 经 TripAdvisor 认证的评论
Accessing the property was challenging as a pin number is needed to open the security gate and you have to telephone reception on arrival which took a couple of attempts for it to work. Reception was welcoming and appropriately COVID-19 sanitary. Parking for one vehicle is at the room door. I shared with a work colleague a room with a queen bed and a single. The room was spacious with a bar fridge, kettle, 2 mugs and 2 water glasses, flat screen TV, a desk and one desk chair - not two. We were provided with 2 x bath towels, 1 hand towel, 1 face washer and a bathmat. When 2 people are booked in one has to wonder why only 1 hand towel and 1 face washer? Take your own toiletries as only one shower gel and shampoo were provided. On check in, I was informed to contact them if we needed more of anything. However, champagne glasses were not able to be supplied when requested. The bathroom is small with no bath. We had to run the hot water for a long time to get warm water, otherwise standard fit out. The beds and pillows etc. were comfortable. There is a few chairs and tables scattered around the outside lawn/garden area for general use but none dedicated to your room. The rooms are not soundproof, we could hear someone snoring (through the brick wall) on one side and lively discussion coming from the room on the other side so one of our nights were not the most peaceful. Being on the Stuart highway, just on outskirts of town, there is constant traffic noise to a greater or lesser degree most of the time. Check out was easy however, the invoice that was emailed to me didn't arrive and I had to telephone for it to be resent which it was. Unfortunately, the hotel had only recently re-opened after COVID restrictions and the restaurant/bar was not open so unable to use this with the Accor discount.
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