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ibis Berlin Ostbahnhof Hotel 2 stars

Customer review rating 4.4/5 3,186 reviews

ALLSAFE approved hotel

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ibis Berlin Ostbahnhof
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+ 22 Services

Hotel extras

  • 24-hour hotel bar with drinks and snacks

  • Situated in the heart of Berlin, right on the banks of the River Spree

  • Advantage 3

  • East Side Gallery is 656 yards (600 m) away

  • Mercedes-Benz Arena is a 15-minute walk away

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Snack & beverage machine
Leisure and activities
  • Other sports activities
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Berlin Ostbahnhof

An der Schillingbrucke 2
10243 berlin
germany

Tel: +4930257600

Fax: (+49)30/25760333

Check-in from 15h00

Check out up to 12h00

  • S-BAHN :  S3, S5, S7, S9, Ostbahnhof

  • By car

    A10 BERLINER STADTRING At 12km / 7.46 miles

  • By car

    A100 STADT AUTOBAHN At 12km / 7.46 miles

  • By car

    A113 STADT AUTOBAHN At 18km / 11.19 miles

  • By train

    OSTBAHNHOF At 0.25km / 0.16 miles

GPS :52.510011, 13.429745

Our accommodation(s)

Your restful night's sleep is important to us! All 242 rooms are soundproofed, air conditioned and have Sweet Bed by ibis beds for the ultimate in sleeping comfort. A TV with a wide range of Sky channels will keep you entertained. Have fun!

Our restaurants and bars

BAR

Even among the nightlife spots of Berlin, only a few places stay open as long as our 24-hour bar: We serve snacks, crispy paninis, drinks and refreshments around the clock. Now with live sporting events on Sky!

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis Berlin Ostbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,186 reviews

TripAdvisor Rating 4.0/5

1,155 reviews

Good Stay and Excellent Service

Customer review rating 5.0/5

Neil G. Families - 06/09/2021 Confirmed reviews ALL

Rooms clean, breakfast good and well run. Staff really friendly and helpful.

Thank you so much for your feedback, Neil. I will share your comments with my team. See you next time, Romy Schwarz - Assistant Manager

perfekte Location

Customer review rating 4.0/5

Anonymous Business - 04/09/2021 Confirmed reviews ALL

alles war gut

Vielen Dank für das tolle Feedback zu Ihrem Aufenthalt. Romy Schwarz - Direktionsassistentin

Now Ive got your attention

Customer review rating 0.5/5

Deananne Couples - 28/08/2021 Confirmed reviews ALL

Dont trust Ibis Berlin Ostbahnhof. Check the room is what you booked before paying. We arrived in Berlin after a long journey by road from UK, only to be called a liar by the receptionist/arrogant prick. I booked a large family room as we were staying 6 nights. only to be told I hadn't booked a family room, I had booked a standard double room. I knew for a fact I had, so I showed him my booking on a computer and he then said I have upgraded you for free to a larger room. I said you can't because Ive already paid for the largest room you have. I told him I wanted the room I have booked and he said I can't because they're all occupied. I then had to pay before being given the key to the room. Which we felt we had no option - we were exhausted- we are both 60+. We looked at the room, which wasn't too bad, but still wasn't what I had paid for. - Smaller, no settee. He also said we couldn't check in early under any circumstance. But then realising we are Silver Accor members he changed his mind. Also, we paid £10 per day for parking, the parking barriers didn't work properly, and we had trouble finding a parking space on a few occasions. On reading this review, you may think Im being petty, but its the fact he called me a liar and his whole attitude was not very professional, unlike other Ibis hotels we have stayed in over the last 20 years plus. We will not be going back there, we will go to Hotel Schultz up the road from this one - we went in there for a meal and drink and the staff were very friendly and professional. We have stayed in lots of Ibis Hotels around the World and always have found the hotel and the staff to be friendly, helpful and professional at what they do.

Dear DEAN A., Thank you for taking the time to tell us about your experience at the ibis Berlin Ostbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The family room is not more expensive. The colleague upgraded your family room category to the superior room, which in fact is more expensive than the family room. Unfortunately due a system error, all family room has been occupied on the day of your arrival. And my colleague tried to solve the issue considering all his given options. Anyways I will have an interview with him. The payment in ibis is upon arrival. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will also credit you 1500 points to you ALL account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Basse - Front Office manager

Good price and perfect location

Customer review rating 4.5/5

Traveller Business - 20/08/2021 Confirmed reviews ALL

I booked the Ibis due to its location (right next to the Berlin Ostbahnhof). Really good quality for its price (booked over the App and paid under 70€). Breakfast for 12€ is worth, very good variety, including fresh fruits. Alexanderplatz is 10 min away by train and the East Gallery Is 200m away.

Thank you so much for your positive feedback, Cristina. Kind regards, Romy Schwarz - Direktionsassistentin

Dirty, run down room

Customer review rating 1.5/5

B Solo - 18/08/2021 Confirmed reviews ALL

Hygene and cleanliness is important these days. And that was not delivered. When I told the staff at checkout they played it down. Last time at this Ibis.

Sehr geehrter Herr D., vielen Dank für Ihren Aufenthalt und dem damit uns entgegen gebrachten Vertrauen. Dass wir Ihre Erwartungen nicht erfüllen konnten, bedauern wir zutiefst. Seien Sie sicher, dass wir die von Ihnen genannten Kritikpunkte uns zum Anlass nehmen, diese mit den jeweiligen Abteilungen aufzuarbeiten. Wir haben das Zimmer nach Ihrer Rückmeldung mit der Hausdame und unserem Haustechniker besichtet und die Punkte besprochen. Wir möchten uns entschuldigen und Ihnen versichern, dass dies keinesfalls unserem Standard entspricht. Wir hoffen dennoch, Sie bald wieder in unserem Haus oder einem anderen ibis-Haus begrüßen zu dürfen. Herzliche Grüße Romy Schwarz - Direktionsassistentin

Nice standard hotel

Customer review rating 3.5/5

Sebastian G. Couples - 28/07/2021 Confirmed reviews ALL

Nice standard hotel, close to the railway station Berlin Ostbahnhof, good location, standard breakfast, friendly staff hotel very simple, but in my opinion too expensive.

Dear Mr. G., We very much appreciate your comments regarding your stay at the ibis Berlin Ostbahnhof. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Schwarz - Assistant Manager

Well located

Customer review rating 4.5/5

Constantin Business - 08/11/2020 Confirmed reviews ALL

A very good one

Dear Constantin S., We very much appreciate your comments regarding your stay at the ibis Berlin Ostbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Schwarz - Assistant Manager

Well located, clean, friendly hotel

Customer review rating 4.0/5

Andy B. Friends - 12/09/2020 Confirmed reviews ALL

We got to our hotel very early. We had the option of paying a little extra to check in 4 hours early, or checking in our bags and returning later, which we did. It's a budget hotel so that was good for us. The room was fine, it was cleaned well every day and we we were happy. For a triple room there weren't many convenient socket options for three adults to charge phones (only one which was obvious or easily accessible), that's the only criticism I can think of. We'd be happy enough to stay there again. Very convenient for Ostbanhof Station, obviously, and maybe 10 minutes to the heart of Kreuzberg.

Excellent, as ever

Customer review rating 5.0/5

Paul Solo - 03/03/2020 Confirmed reviews ALL

A warm, friendly welcome and professional throughout

Dear Paul K., We very much appreciate your comments regarding your stay at the ibis Berlin Ostbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Schwarz - Assistant Manager

Nice hotel - good location

Customer review rating 4.5/5

Colin Couples - 26/02/2020 Confirmed reviews ALL

Have stayed at this hotel several times. It is in a very good location for anyone visiting Berlin. Room was very clean and bed comfortable. Breakfasts are very good and plenty of choice, although on this occasion the bacon and scrambled eggs were cold, even though we were at breakfast at 8am each day of our stay. Tea and coffee facility in rooms would be nice but not essential. Overall we had a good experience and will be returning when we are next in Berlin.

Dear Mr. S., We very much appreciate your comments regarding your stay at the ibis Berlin Ostbahnhof. It is always a pleasure to receive feedback. Next time you can book a Superior room. There you will find a kettle in the room with tea and coffee and you can enjoy a view to the river Spree. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Schwarz - Assistant Manager

Mr

Customer review rating 4.5/5

Brian H. Business - 24/02/2020 Confirmed reviews ALL

Can't fault it

Dear Brian H., We very much appreciate your comments regarding your stay at the ibis Berlin Ostbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Schwarz - Assistant Manager

Great value for price

TripAdvisor rating 5.0/5

Maria C Business - 24/02/2020 TripAdvisor review

We stayed for 5 days, 2 people per room. While the rooms are pretty small for the ibis standard rooms (for the twin room the distance between the beds in 8-10 cm), they certainly do suffice, even for working from the hotel room (which we did 3 out of 5 days). The internet is good for hotel quality, no disconnections, while the rooms were very clean and breakfast was definitely excellent. The staff was polite and happy to help. The only thing i can complain is the walls, which are pretty thin. When the people next door mistakenly let the door close by itself the mirror moved. However, that was a one-time occurrence, I can't hold it against them.

Thank you Maria!

We thought breakfast was included

Customer review rating 3.5/5

Mar M. Friends - 12/02/2020 Confirmed reviews ALL

The experience was good overall, but we understood breakfast was included and it was unexpected to know it wasn’t. Aside from this, the room was flvery good and clean.

Dear Mr. M. Vila, We very much appreciate your comments regarding your stay at the ibis Berlin Ostbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your booked rate was without breakfast. Anyway you can add it directly at the front office for 12,00€ per person per day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Schwarz - Assistant Manager

Nice stay

Customer review rating 4.5/5

Genc Couples - 09/02/2020 Confirmed reviews ALL

Friendly staff not only the reception. Comfort room for a good price. Clean and enough space room.

Dear Genc L., We very much appreciate your comments regarding your stay at the ibis Berlin Ostbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Schwarz - Assistant Manager

Good budget hotel with helpful staff

Customer review rating 4.0/5

David E. Couples - 08/02/2020 Confirmed reviews ALL

The room was clean and well serviced. The staff at the counter were helpful and friendly and spoke good English which was useful for us. The only drawback was the shower tap - this was attached to the wall in such a way as to make it inevitable that it would be hit whilst having a shower.

Dear David E., We very much appreciate your comments regarding your stay at the ibis Berlin Ostbahnhof. It is always a pleasure to receive feedback. I will share your comments with our team. Our Facility Manager will have a look in the shower as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Schwarz - Assistant Manager

Nice and comfy

TripAdvisor rating 5.0/5

kodeordeter Friends getaway - 11/12/2019 TripAdvisor review

Nice and comfy rooms. Close to the Mercedes Benz Arena, where we where at a concert, close to East Side Gallery, and also to the station ,but you can also just walk around in the wonderful city. The rooms were nice and comfy. The breakfast was very good and they had a parking lot, which makes it very easy to arrive in a car.

Good for tourists & more

TripAdvisor rating 5.0/5

TridentE6 Business - 24/10/2019 TripAdvisor review

As a frequent short-time business traveller I appreciate this hotel for its very good location and more importantly for the service provided by its staff. I could add I'll be coming back, but that's probably a cliche:)

The Ibis at Berlin Ostbanhnhof

TripAdvisor rating 4.0/5

Sightsee163597 Friends getaway - 30/08/2019 TripAdvisor review

The hotel is very close to the railway station. It was ideal to to get to the centre and places further afield. Rooms where very comfortable. Breakfast had a very good selection. All in all a pleasant stay

Great Hotel

TripAdvisor rating 5.0/5

Jeremy W Friends getaway - 08/08/2019 TripAdvisor review

I always like Ibis and Accor hotels and this one did not disappoint. The location was great for the parts of Berlin I wanted to go to and the breakfast was, as usual, spot-on. The room was clean and quiet and the bed comfortable - what more do you need?

Again there, again fully satisfied

TripAdvisor rating 5.0/5

SA133 Business - 29/05/2019 TripAdvisor review

I strongly recommend this hotel for any stay in Berlin. Every aspect deserved the highest note. Clean nice rooms, very kind personel (greatly appreciated!), yummy breakfast, close distance to the railway station...

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