ibis Berlin Ostbahnhof

Russian channels works on tv Light in room entrance not working

I had some problems with the interaction with the hotel staff. The staff during the night shift was not friendly enough, and sometimes gave me the impression that me being there was a problem to him.

Stayed in this hotel from 15-11-2022 till 18-11-2022 . The day upon arrival a warm welcome from a staff member behind the desk and he whas even able to speak some dutch!!! the guy explained everything verry well! and whas being verry guest friendly. I arrived at my room and I notice that the rooms are extremely clean! rooms are standard basic. The beds are fine and I had a verry nice sleep! no noisy sounds at night. The hotel has on every from a kind of balcony where you can smoke!. The only thing I missed whas a safe and a bin. Breakfast whas great. A varaity of food in the morning. As it is a budget hotel everything looks basic. The staff member who standing on front to check the guests weather they on the breakfast list or not whas a verry guest friendly good English speaking lady. The hotel whas warm so you don't have to be afraid getting cold. Nice small bar where you can get some easy snacks and drinks. Also don't forget to checkout their coffee️ machine! I have never drink such delicious coffee with my breakfast!. Now the gas prices are high at my house i had a  warm nice bath here everyday for over an hour. The please is an ideal place to travel. Its nearby all public transport you need and you can even walk to alexander platz!. Now a days with the high energy prices I had take the opportunity to take a shower for over an hour. I would definitely recommend this hotel! lots of respect to the staff members! and for their professionalism! I will definitely coming back here.

Dangerous shower that would all of a sudden shoot out boiling water. It burned me several times

Dear Sir or Madam, I would like to express my compliments to your hotel through this way Starting of with the day i checked in the ibis hotel, the person behind the reception was a very guest friendly employee and even spoke a few words of Dutch. He explained everything very nicely. I noticed that the room but also the hotel even looks extremely neat and very clean. I have never seen such a clean hotel since I booked with accor hotel. the cleaning lady who is very polite and guest friendly and clearly works hard to keep everything clean and the staff that attends at breakfast and guides guests and helps with any questions. I have had many problems in the past with accord hotels especially the novotel hotel chain which it turn out that its a corporate problem and poorly trained staff. If I compare this with your hotel, I also noticed that communication is well organized, which often causes many problems at other accor hotels. you have everything in order. I have a lot of respect for your staff and the way you treat guests. I enjoyed my stay especially the breakfast. I will defenitly coming back