Novotel London Tower Bridge Hotel 4 stars

Customer review rating 4.4/5 15,991 reviews

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Novotel London Tower Bridge
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+ 18 Services

Hotel extras

  • 203 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • Facilities for disabled guests and parking only 5 minutes away

  • Hotel Bar & Restaurant with European cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (nearby)
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 8 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR london
united kingdom

Tel: +442076600675

Fax: (+44)20/72656060

Check-in from 14h00

Check out up to 12h00

  • BY BUS :  15 Tower Hill

  • TOWER GATEWAY STATION :  DLR Tower Gateway

  • TOWER HILL TUBE STATION :  District/Circle Tower Hill

  • By plane

    GATWICK At 60km / 37.5 miles

  • By plane

    HEATHROW At 60km / 37.5 miles

  • By plane

    LONDON CITY APT At 8km / 5 miles

  • By boat

    DOVER At 100km / 62.14 miles

  • By train

    FENCHURCH STREET At 0.1km / 0.06 miles

  • By train

    LONDON BRIDGE At 5km / 3.11 miles

  • By train

    LONDON ST PANCRAS At 3km / 1.86 miles

GPS :51.510794, -0.077606

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with queen size bed and a sofa bed

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard room with 2 single beds and 1 sofa

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Superior Room with queen size bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Executive Room with queen size bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Accessible Classic room with double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
Rooms

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: Regional

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotel's roof.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS BAR

Non contractual photo

Chill-out and relax in Keepers bar, with comfy seating and working spaces and an extensive drinks menu with a great selection of wines, beers, cocktails, soft drinks, coffees and teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 90

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 15 people

Find out more

Our guest reviews for
Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

15,991 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,569 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great location, lovely staff

Customer review rating 4.5/5

Sequoia D. Couples - 05/11/2020 Confirmed reviews ALL

The location is amazing and only 1 minute from a tube station. The room was lovely and the staff were so lovely and accommodating. The trip was for my boyfriend’s birthday and he really enjoyed his stay there!

Dear Mrs D. , Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Guest Relations

Felt safe, excellent service, excellent location

TripAdvisor rating 5.0/5

Mika3la Business - 31/10/2020 TripAdvisor review

I was not quite sure what to expect for a mid-global pandemic stay. I found that the hotel was spotlessly clean, and the WhatsApp request system worked really well - the staff were attentive and went the extra mile to ensure that guests had a good stay. Very impressed and would stay again.

Dear Mika3la, Thank you for your review and feedback which is gratefully received. We are delighted you enjoyed your stay at the hotel and were impressed with our service and cleanliness. We hope to be able to have the pleasure of welcoming you back to Novotel Tower Bridge in the near future. Kind Regards, David Hayden General Manager

Great location and really welcoming

Customer review rating 5.0/5

Sam Families - 28/10/2020 Confirmed reviews ALL

Really enjoyed my stay with my son Breakfast was really good and nothing was too much

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giada Melegoni Guest Relations
Customer review rating 4.5/5

Anonymous Couples - 27/10/2020 Confirmed reviews ALL

The hotel is well placed and the reception staff were cheery. The rooms are roomy and were very quiet. My only complaint is that the room did not appear to be customer ready. There were no toiletries available, no soap, no facial tissue and no sanitary bags available. We did use the WhatsApp to request toiletries and were informed that they would be delivered. We left the hotel for the evening but upon our return they had not arrived. We had to make a second request the following morning before they were delivered. We were staying for two nights but only one nights supply of hot drinks were supplied. There was also a used coffee sachet by the bed which had not been left there by us. Although these are minor points in the current climate they should not have occurred, especially as the hotel was not full. I will not publish these comment in a general forum but just thought that you should be aware for future residents. This however would not stop me staying with you again.

Dear Mrs C., First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. I understand that the missing toiletries could have been a distress during your stay, we work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Please accept our sincerest apologies for the lack of service provided during your stay, we will certainly work on the points raised. I hope you will you give us a chance to earn back your trust and see to it that you enjoy the experience that so many of our guests have grown so fond of. All the best, Giada Melegoni Guest Relations

Perfect Stay

Customer review rating 5.0/5

Mrs L. T. Couples - 19/10/2020 Confirmed reviews ALL

Perfect stay from staff to finish. All staff that we came into contact with were very polite & welcoming. We had mentioned before we arrived that we were celebrating our anniversary & were given a room with a view of The Tower of London & The Shard. Upon returning to our room we found the bed had been decorated with gold petals in a heart shape & balloons with a lovely worded card hanging from the ceiling. A great touch. All in all we couldn't fault our stay & wouldn't hesitate to return.

Dear Mrs Lynn T., Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Guest Relations

Comfortable, pleasant stay.

Customer review rating 5.0/5

Dori Couples - 12/10/2020 Confirmed reviews ALL

All areas of the hotel were clean and comfortable, the staff were very pleasant and helpful. Located close to both main line and underground stations, it was well located for reaching central London. We had a most enjoyable stay.

Dear Mrs T., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry to hear that you had trouble with our wifi connection, we certainly investigate with our technical department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giada, Guest Relations

Great location with very comfortable and clean rooms.

Customer review rating 4.5/5

Natalia Friends - 30/09/2020 Confirmed reviews ALL

Lovely staff always greeting with a positive attitude. the bar staff are very professional, especially a gentleman called Guss has made our experience very plesant when using the bar. Great team!

Dear Ms. K., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will be delighted to share your comments with the team as I am sure that this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Enjoyable stay during strange times

Customer review rating 4.5/5

Michael F. Families - 28/09/2020 Confirmed reviews ALL

Staff were very friendly and accommodating. It was very odd to be in the hotel with so few guests and hardly anyone at breakfast or dinner but the hotel felt very safe. We hope things improve soon and would recommend the hotel. The room was maybe a bit expensive given the lack of demand but we did book it initially before COVID.

Dear Mr F. Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. I do apologies if you felt that the rate was too high, I will share you comment with our reservation team for review. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Guest Relations
Customer review rating 4.5/5

Terence Couples - 25/09/2020 Confirmed reviews ALL

We were very satisfied with our stay in your hotel. Everything was well clean and sanitising stations everywhere.

Dear Mr C., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giada Melegoni Guest Relations

Great location also the staff were friendly and welcoming

Customer review rating 4.5/5

Tasko A. Families - 18/03/2020 Confirmed reviews ALL

I would definitely stay there again. The only feedback is you need and executive lounge especially for the platinum and diamond members.

Dear Mr A., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I really appreciate your kind words regarding the location, and the friendliness of our staff, we are all glad you enjoyed and spent amazing time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you soon, Sincerely, Eleonora Di Giacomo Guest Experience Leader

Absolutely perfect location for visiting London

Customer review rating 4.0/5

Mike F. Families - 17/03/2020 Confirmed reviews ALL

Very nice and quiet hotel in a perfect location. Absolutely friendly staff and the Hotel decorations are brilliant. The only thing which could be improved is the breakfast.

Dear Mr F., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I really appreciate your kind words regarding the property, we are all glad you enjoyed and spent amazing time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Experience Leader

Great stay, fantastic upgrade!

Customer review rating 5.0/5

Anonymous Business - 12/03/2020 Confirmed reviews ALL

This Novotel is my hotel of choice when I am staying in London for work. I never feel uncomfortable staying here on my own. Rooms are great and spacious but I was treated to an upgrade on arrival this time by the most welcoming team member. The room I was allocated was lovely, on the seventh floor and very modern. Best shower ever!

Dear Mrs M., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We very much appreciate your kind words, it has been a pleasure for us to host you and to offer you such a pleasant stay. I take the occasion to thank you again for sharing your experience; we hope to see you back soon and that your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Experience Leader

Service

Customer review rating 3.5/5

Brian D. H. Couples - 11/03/2020 Confirmed reviews ALL

Almost everything at Novotel was as expected. Very good location, rooms are good. Breakfast and dinner was very good. Unfortunately I'm very frustrated with the following issue. When we were able to access our room at approx. 14.30 hrs. we noticed the plug of the sink was broken and would not come up, hence dirty water in the sink. We reported this problem at the font desk, and the problem would be fixed that afternoon. We went into town and were back at approx. 22.30 hrs. and noticed the dirty water was still in the sink. So I went to the front desk again, where I was promised maintenance would come right up. After waiting for over half an hour I called the front desk when we could expect maintenance. Staff member was very sorry and promised maintenance would come up immediately. Within a minute I was called back that maintenance was not available and that the problem could only be fixed the next morning. So I let staff know I was not very pleased and they offered us another room and 2 free drinks at the bar. It is not the problem with the sink, but all the promises not being kept that frustrates me so much. Would they have mentioned in the afternoon that the problem can only be fixed the next day, I wouldn't be bothered at all, wouldn't even have taken the other room. Please let your staff not make any promises they can't keep. It was your very friendly staff in the restaurant and the bar that has made our stay satisfactory. Would have been a 9 if the issue was handled in a proper way.

Dear Mr. Brian De H., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge Hotel. I am sorry to read about what happened regarding your room, we clearly disappointed you; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem, understand what happened, and prevent future occurrence. It's a pity that for an internal misunderstanding we affected your stay, as we aim to provide the best quality of service and this is not the kind of experience we want to deliver to our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eleonora Di Giacomo Guest Experience Leader

Excellent location

Customer review rating 4.5/5

Steinar F. Couples - 10/03/2020 Confirmed reviews ALL

Hotel was central to everything we wanted to see and do. Nice and friendly staff and clean room, lobby and dining.

Dear Mr F., Thank you for taking the time to share your compliments with us. We were delighted to read you enjoyed our central location and found our team of service staff to be friendly and welcoming! Thank you again for your great review, we hope to have the pleasure of welcoming you back Sincerely, Giada Melegoni Guest Relations

Unfortunately cannot recommend this hotel

TripAdvisor rating 1.0/5

reflections192 Business - 26/02/2020 TripAdvisor review

Poor service and cleanliness of room a disgrace, Carpet stained and dust around carpet edges. No answer from Room Service, eventually went out for a meal despite being tired. Cleaners left bag of rubbish outside room which was left until evening when we had to ask Reception for it to be removed. On the whole we would not stay at this hotel again. Paid £292 for two nights and now wished we had booked Double Tree which was cheaper!! Disappointing. Unfortunately we cannot recommend this Novotel Hotel.

Dear reflections192, Thank you for your review and feedback which is gratefully received. Feedback is a gift and on this occasion clearly we have fallen short of what we strive to deliver for our guests, I know we have responded directly to your feedback via our own internal satisfaction survey and I can assure you I will follow the points you raise within the team for us to focus and improve upon. I hope we can welcome you back in the future to provide you with the experience I know we are capable of providing. Kind Regards, David Hayden General Manager

Good hotel, but a little rough around the edges.

TripAdvisor rating 3.0/5

driesdes Business - 03/02/2020 TripAdvisor review

First things first: the hotel is nice, and on a great location. Breakfast is decent. However, the staff was friendly, but more focussed on efficiency than friendliness. My room was nice and spacious, but the shower floor is very slippery and leaks water. There is a message stating that bath mats can be requested at the reception desk, but I only noticed that after I fell and severely injured by shoulder and knee. When mentioning this at the reception desk, on check-out "hmm, sorry bout that" seemed a bit of an easy apology. I couldn't lift my luggage anymore so I strolled out of the lobby with mixed feelings of a good hotel, but still a little rough around the edges. I will look for another one next time, or bring a bath mat.

Dear driesdes, Thank you for your review and feedback which is gratefully received. We are pleased that you found us to be a good hotel, however please accept my apologies for our lack of empathy at check-out when you informed us of your slip in the bathroom please be assured I will follow this up with the team. All of bathrooms and showers do comply with all UK & European legislation around the non-slip materials used, I will also ask maintenance to look at the leak you highlight in order that we can address this as well. I hope you will return and give us the chance to serve you better in the future. Kind Regards, David Hayden General Manager

OVERRATED AND UNPROFESSIONAL!

TripAdvisor rating 2.0/5

X5430POantoniog Couples - 25/01/2020 TripAdvisor review

It’s way too expensive for what you get. I’ve been staying in the Accor hotels for years and this is by far a huge let down for both services and quality of sleep. I’m a platinum guest and go nothing extra whatsoever. I pre-paid my room using my cumulated points + a little extra by card and got charged 3x as much. At the beginning I thought it was just the deposit but it was never sent back. Also, room very extremely noisy. I was expecting much more an a little care given also the type of customer I am. The location is perfect but I highly recommend the double tree or the M just near by. I’ve stayed in both hotels and are by far better.

Dear X5430POantoniog, Thank you for your feedback, please accept our apologies for your disappointing experience here at the hotel. I am aware we have contacted you already to understand in more detail your feedback and experience as we believe the additional charge you are referring to is the pre-authorisation amount accepted when you completed the on-line check in, I also believe we provided you with a complimentary upgrade to one of our Executive rooms as well. We look forward to hearing back from yourself so we can focus on improving the experience for our guests. Kind Regards, David Hayden General Manager

disappointed

TripAdvisor rating 3.0/5

aureliacadain Business - 19/01/2020 TripAdvisor review

poor room with no courtesy elements; air going through the window at night and breakfast in the room arrived on wet tray dirty seats and poor towels i come at this hotel very often since 2017 and I expect having better services

Dear aureliacadain, Thank you for your review and feedback which is gratefully received. Please accept our apologies for where we have fallen short on delivering the level of service we aim to provide to our guests. Please be assured we will discuss your feedback and take the appropriate action to improve, we hope to be able to demonstrate this to you on your next stay. Kind Regards, David Hayden General Manager

One of the best hotel in Lonodm

TripAdvisor rating 5.0/5

Victor_uk25 Business - 06/01/2020 TripAdvisor review

I've been spent over 100 nights in this hotel and I always happy to stay there. Feels like a second home. The staff is very helpful, the rooms are nice and clean. If I had any problem with the room the staff at the reception always offered me quick and efficient solution and they always try to do their best. Big thanks for Melissa, Olivier and Caroline who always help me when I had any request and I also very satisfied with Ekaterina and with Akim who delivered excellent room service during the night. I will return just as I did many times during the last year.

Dear Victor_uk25, Thank you for your review and feedback which is gratefully received. We are delighted you continue to enjoy your stays with us and we look forward to welcoming you back in 2020. Kind Regards, David Hayden General Manager

Pleasure stay

TripAdvisor rating 5.0/5

Jochong Couples - 30/12/2019 TripAdvisor review

It is very closed to tower hill station (lift is available). Walking distance to tower of london, tower bridge, london bridge, sky garden. Room is clean and spacious. Breakfast is nice but provide same foods/drinks daily. The hotel cannot help keeping luggages for overnight unless you will stay again.

Dear chongsn26, Thank you for your review and feedback which is gratefully received. We are delighted you enjoyed your stay with us and hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden General Manager

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