ibis budget Flensburg City 1 star

Dear Mr. U., Thank you for taking the time to tell us about your experience at the ibis budget Flensburg City. I am sorry that your experience did not meet your expectations. It is unfortunately so, that by the bad weather sometimes the leaves and traces from outside are carried inside. We are surely taking care of it on daily basis, though it is not always possible to prevent every guest to see those marks. We regret you find our college unfriendly, that was in not his attention. If you needed more information, do not resist to ask, we will provide it. "What I was mostly disappointed with was that this hotel didn’t take part in the loyalty program. I would never have booked this Ibis hotel had I known." - it seems that genuine reason for the negative review lies in the reason that there are no loyalty points and upgrades available in our Hotel. During your booking process, you can find the information that the Ibis Budget Hotels take for now, no part on premium program. Ibis Hotel ( as you write in your review ) is not the same as Ibis Budget Hotel - those are two completely different brands with different products. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Ibis Budget Flensburg City Team

Hello dear Andreas, thank you for the review. There is an accommodation contract you received, in which are all conditions stated. Also, during the booking is this information available before you "close" your reservation. In case of full occupancy, if the guest does not confirm the reservation as guaranteed, the room is given in free sale. This is classical Accor procedure and it doesn't affect only our hotel, but all the hotels worldwide. We hope you will visit us again. Kind regards, Your Ibis Budget Flensburg City Team