Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,943 reviews

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72-112 Green Lane East, Ellerslie, 1051 AUCKLAND, New Zealand

Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

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Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Telephone
Fax +64 9 529 9092

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,943 reviews

TripAdvisor Rating  4.0/5  1,190 reviews

Bad Experience, Charged $277 when I didn't stay

TripAdvisor rating 1.0/5

S M TripAdvisor review

This hotel has hundreds of rooms and is next to one of New Zealand's largest private hospitals. I had booked for 5 nights with the hotel. I was having heart surgery. I was staying pre surgery in the hotel and after surgery. In between my husband was staying there on his own. I was due my heart surgery the day after checking in. When I checked in and went to my room there was no opening windows at all. I could not afford to contract COVID or any other air borne illness before heart surgery. I went downstairs, explained the situation about heart surgery and asked for a room with an opening window for ventilation. I was told the hotel has no rooms with opening windows. I had booked and paid for 5 nights, I paid extra for it to be fully refundable. I had to check out. They only refunded 4 nights and charged me one night at $277. WHY? We then had to go out and try and look for alternative accommodation at a time when I should have been stress free and relaxing before surgery. If a hotel with hundreds of rooms has no opening windows, this should be made clear on booking. After all Covid is not a new respiratory illness and they are right next door to a Hospital so it makes sense that patients will stay there prior to surgery and after surgery if they are from out of town like I am. I wrote multiple emails re this matter but have go no where. I am still $277 out of pocket.

Customer review rating 4.5/5

Sarah S. Friends - Confirmed reviews ALL

Great staff and room.

Dear Sarah, Thank you for your kind words regarding our staff and accommodations. We are delighted to hear that you enjoyed your stay and appreciate your positive feedback. Best regards, Varna Musalini Front Office Manager

Customer review rating 4.0/5

Pik Y. L. Solo - Confirmed reviews ALL

All the staff members are very friendly. Only the car park was always full that I cannot get a park when I'm back in the evening. I hope the hotel would reserve some parks for the long stay customers with an Accor Plus Platinum member. I have been there for 10 nights and staying in the hotel twice a year, mostly 10 nights or more. I am a loyalty customer to the hotel being more than 10 years.

Dear Pik Y. L., Thank you for your kind words regarding our location and staff. We truly value your loyalty as an Accor Plus Platinum member over these years. I understand your concerns about the parking situation, which can indeed be challenging during peak times. While we strive to accommodate all our guests, we do not have designated parking for long-stay guests. Your feedback is important, and we will take it into consideration for future improvements. Warm regards, Varna Musalini Front Office Manager

Customer review rating 5.0/5

Warren C. Couples - Confirmed reviews ALL

We had dinner in the restaurant and the service was very slow. It was busy and maybe not enough staff rostered on.

Dear Warren, Thank you for your feedback regarding your recent stay. We are pleased to hear that your check-in experience and the cleanliness of your room met your expectations. We appreciate your comments about the restaurant service and will take them into consideration for future improvements. Sincerely, Varna Musalini Front Office Manager

Customer review rating 4.0/5

Craig B. Couples - Confirmed reviews ALL

Very easy and worked very well for our short stay

Dear Craig, Thank you for your kind feedback. We are pleased to hear that your stay was enjoyable and suited your needs. We look forward to welcoming you back in the future. Warm regards, Varna Musalini Front Office Manager

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Other web-users rate our hotel

  • 568 reviews 7.3/10 Location
  • 906 reviews 7.4/10 Room
  • 1,057 reviews 8.8/10 Service
  • 18 reviews 1/10 WiFi
  • 461 reviews 6.2/10 Food
  • 312 reviews 7.5/10 Cleanliness
  • 260 reviews 7.6/10 Breakfast
  • 181 reviews 5.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.