Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.3/5 2,139 reviews

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72-112 Green Lane East, Ellerslie, 1051 AUCKLAND, New Zealand

Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

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Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Telephone
Fax +64 9 529 9092

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,139 reviews

TripAdvisor Rating  4.0/5  1,186 reviews

Customer review rating 3.0/5

Mrs C. R. Couples - Confirmed reviews ALL

The hotel a good standard I stayed 2 nights at the hotel due to my husband being in hospital. On the 2nd night I arrived at the hotel very tired therefore I orderedroom service I ordered standard fish as wanted something light the meal was ATROCIOUS IT WAS LUKE WARM AND THE FISH WAS LIKE RUBBER NEEDLESTOSAY I HAD NO MEAL I WAS TOO TIRED TO EVEN COMPLAIN. I student from hospitality school could have cooked better than the chef who prepared it. This certainly spoiled my stay if I was the manager I would be having a word with the chef I was In room 2017 the meal was ordered on Monday evening my name Mrs R..

Dear Mrs. R., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel to be of a good standard; however, we sincerely apologize for the experience you had with the room service meal during your second night. We understand how disappointing it must have been to receive a meal that did not meet your expectations, especially after a tiring day. Your comments regarding the quality of the fish have been noted, and we will ensure that this feedback is addressed with our culinary team. We strive to provide a consistent dining experience and regret that we fell short during your visit. We appreciate your understanding, and thank you again for your valuable insights. Best regards, Varna Musalini Front Office Manager Novotel Auckland Ellerslie

Well located for our time in Auckland

Customer review rating 5.0/5

Josie F. Couples - Confirmed reviews ALL

We have stayed multiple times in the past three months when we have things to do and appointments in Auckland. It is so close to the Motorway so it makes it very accessible.

Dear Josie F., Thank you for your kind feedback. We are delighted to hear that you appreciate our convenient location and accessibility. We look forward to welcoming you back for your future visits to Auckland. Best regards, Varna Musalini Front Office Manager Novotel Auckland Ellerslie

Great friendly service

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

It was great ... until we were trying to have a dinner with friends and catch-up with good old-fashioned conversation and your wonderful Saturday night buffet. However, right next door to the dining room in the conference room (Greenlane Novotel) was a private birthday function, complete with Polynesian drums, loud dancing and singing and even a haka or two. The noise was extraordinary and not one staff member took our needs into account and ask the private function to please tone down the noise level because people were dining. The only glitch in what was a wonderful service from staff. I've been visiting the hotel for many years and the customer service was great. But please, empower the staff to tell private functions to reduce noise when appropriate to accommodate your diners. Thank you in anticipation.

Thank you for sharing your feedback regarding your recent dining experience at Novotel Auckland Ellerslie. We are delighted to hear that you found our service to be friendly and that you have enjoyed your visits over the years. We sincerely apologize for the disturbance caused by the private function during your dinner. We understand how important a peaceful dining atmosphere is for enjoying quality time with friends. Your suggestion to empower our staff to address noise levels during such events is greatly appreciated and will be taken into consideration as we continually strive to improve our guest experience. Thank you once again for your valuable input. We look forward to welcoming you back in the future for another enjoyable stay. Best regards, Varna Musalini Front Office Manager Novotel Auckland Ellerslie

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Everything was fine until I couldn’t find parking in the evening and was directed by a staff member at reception to park outside with a fee. I had to walk back to Novotel in the rain. I would suggest that guests attending the party park outside, while the management reserves parking for hotel guests. Special thanks to receptionist Mackenzie for her kindness in waiving the parking fee.

Thank you for your feedback regarding your recent experience with us. We sincerely apologize for the inconvenience you faced with parking during your stay. We understand how important it is for our guests to have convenient access to parking, especially during rainy conditions. Your suggestion about reserving parking for hotel guests is appreciated and will be taken into consideration. We are glad to hear that our receptionist Mackenzie was able to assist you positively. Thank you for sharing your thoughts, and we hope to welcome you back in the future. Best regards, Varna Musalini Front Office Manager Novotel Auckland Ellerslie

Weekend at Ellerslie Novotel

Customer review rating 5.0/5

Greg Couples - Confirmed reviews ALL

Excellent stay, great staff. Excellent location.

Dear Greg, Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay and appreciated our staff and location. We look forward to welcoming you back for another excellent experience. Best regards, Varna Musalini Front Office Manager Novotel Auckland Ellerslie

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Other web-users rate our hotel

  • 600 reviews 7.1/10 Location
  • 1,037 reviews 7.2/10 Room
  • 1,130 reviews 8.6/10 Service
  • 22 reviews 1.5/10 WiFi
  • 493 reviews 6.2/10 Food
  • 367 reviews 7.4/10 Cleanliness
  • 301 reviews 7.6/10 Breakfast
  • 208 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.