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Novotel Auckland Ellerslie Hotel 4.5 stars

Customer review rating 4.2/5 9,887 reviews

ALLSAFE approved hotel

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Novotel Auckland Ellerslie
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+ 21 Services

Hotel extras

  • ALLSafe certified

  • Valet parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request Paying
  • Golf Paying
  • Tennis Paying
  • Beach and water sports Paying
  • Other sports activities
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East
Ellerslie
1051 auckland
new zealand

Tel: +6495299090

Fax: (+64)9/5299092

Check-in from 14h00

Check out up to 11h00

  • HOWICK & EASTERN BUS COMPANY :  50, 51 OR 52 PAKURANGA PLAZA

  • STAGECOACH / YELLOWBUS :  136, 113, 163 NEW LYNN

  • STAGECOACH/YELLOWBUS :  703 DOWNTOWN

  • STAGECOACH/YELLOWBUS COMPANY :  007 ST JOHNS CENTRE

  • By plane

    AUCKLAND At 15km / 9.32 miles

  • By plane

    AUCKLAND MANGERE INTERNATIONAL At 15km / 9.32 miles

  • By train

    AUCKLAND CENTRAL STATION At 18km / 11.19 miles

GPS :-36.888758, 174.798748

Our accommodation(s)

Choose comfort and space. Our Superior Room is a great example of what Novotel is all about, offering high connectivity with wireless Internet access and the warmth of a relaxing contemporary design. Relax in the quiet ambience of our Garden View room. This room mixes modern décor with ergonomic comfort. Wake up to views overlooking the majestic Ellerslie Racecourse and the hotel gardens.

Our restaurants and bars

Currently unavailable

ACACIA RESTAURANT

Type of cuisine: International

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Currently unavailable

ACACIA GARDEN BAR

Enjoy the stylish new furnishings with three big screens or alternatively relax outside in our landscaped beer garden. Open till late, Acacia Garden Bar is the perfect place to catch up with friends or colleagues.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 295

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 144 people

Find out more

Our guest reviews for
Novotel Auckland Ellerslie

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,887 reviews

TripAdvisor Rating 4.0/5

1,157 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Mr & Mrs L.

Customer review rating 5.0/5

Jonathan L. Couples - 05/04/2020 Confirmed reviews ALL

Given the situation we were looked after very well

Dear Jonathan, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Well located

Customer review rating 5.0/5

Lesley Couples - 30/03/2020 Confirmed reviews ALL

A perfect location to visit the Ellerslie Events Centre. The hotel offeres a warm welcome, a comfortable room and delicious dining.

Dear Lesley, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

A great place to break our journey around NZ

Customer review rating 4.5/5

Gordon W. Couples - 28/03/2020 Confirmed reviews ALL

From our arrival to our departure staff were courteous and helpful

Dear Gordon, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Well located

Customer review rating 4.0/5

Anonymous Business - 27/03/2020 Confirmed reviews ALL

Good stay, welcoming staff

Dear Julie , We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Clean tidy room

Customer review rating 4.0/5

Anonymous Business - 26/03/2020 Confirmed reviews ALL

Room was good. I wished the buffet closure was communicated earlier. I was given a breakfast voucher but buffet was closed due to Alert 3. So had to get room service but this took a while and I had to get to work at North Shore Hospital. I understand it the announcement was sudden but operational changes could be better communicated. Regardless your team rose to the challenge and I was fed and watered for the operative list! Thanks very much. I’m back next week.

Dear Marcus, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane
Customer review rating 3.5/5

Anonymous Friends - 26/03/2020 Confirmed reviews ALL

Did not like 555 on the phone (seedy) or having to give up my personal data to get free wifi. Cheapened the experience.

Gopd stay

Customer review rating 5.0/5

Richard R. Families - 26/03/2020 Confirmed reviews ALL

Had two nights here over the weekend for personal reasons. Stayed here a few times now, great for parking and location if you need somewhere on the outskirts of the city. Clean and tidy for the Novotel.

Dear Richard, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Well Looked After!

Customer review rating 5.0/5

Mike T. Business - 26/03/2020 Confirmed reviews ALL

My room was booked as I had business appointments for the 18th and 19th March. On Sunday 15th of March @ 2:30am my heart decided to go on strike and my wife Annette got me to A&E at our local hospital. The Surgeon told her I would probably no longer be here if she hadn't got me there immediately. By Tuesday 17th March I was choppered to Waikato Hospital for a Pacemaker implant. My Son Matt flew up from Christchurch to be with his Mom Annette. Matt was able to contact our manufacturers, change our appointments and then contacted Novotel Ellerslie to see if you could move my bookings. Everyone was so Very Helpful and Kind. The Novotel Managers and Staff Kindly Sorted everything out for Mat and Annette and they were able to take care of our appointments. Thank you to all of you at Novotel-Ibis Ellerslie! When they picked me up form the Waikato Hospital later that week they couldn't praise enough how all of the managers and staff were so very kind and looked after them so wonderfully! As we stay with you often on business many of the staff know who Annette and I are and sent their regards and get well wishes with them to me. Thank you So Very Much to All at Novotel/Ibis Ellerslie! I'm back home now in Taranaki and taking orders from Annette son Matt and it seems everyone South of the Equator. :) Again, Thank you! Looking Forward to getting well and our next booking with you! Best Wishes Always! Mike, Annette & Matthew T.

Unusual circumstances

Customer review rating 4.0/5

Colin B. Business - 25/03/2020 Confirmed reviews ALL

Well this stay encompassed the announcement regarding isolation (level 3 / 4) from COVID-19. The staff were up-beat as usual and well informed in these very difficult times.

Dear Colin, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful especially during this time . I will be sure to congratulate the team for ensuring you were well looked after. Stay safe. Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Well located for our beeds

Customer review rating 4.5/5

Bryan M. Couples - 25/03/2020 Confirmed reviews ALL

Good stay but in the surreal background of Covid 19

Dear Bryan , We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Great staff... well located.

Customer review rating 4.5/5

Don W. Business - 24/03/2020 Confirmed reviews ALL

Excellent service, from check in to check out. Very helpful, particularly as I had to check out a day early due to the virus alert. Well handled, in trying times.

Good quality rooms and well located

Customer review rating 3.5/5

Gordon Couples - 23/03/2020 Confirmed reviews ALL

Spent 2 nights and enjoyed the more spacious rooms at the Novatel. Reception staff were really good and helped make our stay more enjoyable.

In troubles times

Customer review rating 3.5/5

Chris M. Couples - 23/03/2020 Confirmed reviews ALL

The staff were really friendly, both reception and in the bar during a very unsettling time with things closing all around us.

Good location to Ellerslie event centre

Customer review rating 3.0/5

Sue Couples - 23/03/2020 Confirmed reviews ALL

Very disappointed that wifi was charged in this day and age and with cost of room should have been included

Dear Sue, Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane
Customer review rating 3.5/5

Leah G. Business - 22/03/2020 Confirmed reviews ALL

Check in was slow even though I had checked in online, I thought I would just be given the key but had all my details asked again But room was great

Not what we expected

Customer review rating 3.0/5

Jill Families - 22/03/2020 Confirmed reviews ALL

Booked and pd for 3 adults. Only had towels, toiletries and condiments for 2 guests. Beds and pillows were comfortable. At restaurant, our order was not correct and steak was over cooked - this was rectified. On second night, restaurant was closed and we thought we could only order from bar menu. Food was really tasty and good quality. Felt hotel was over priced, considering there were a few 'issues'. Great staff and great location.

Dear Jill, Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Great Stay

Customer review rating 5.0/5

Phil N. Business - 22/03/2020 Confirmed reviews ALL

The hotel staff were great, our room upgrade was fantastic, and the meals absolutely awesome

Dear Phil, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Enjoyable Stay

TripAdvisor rating 4.0/5

nixst2016 21/02/2020 TripAdvisor review

Enjoyed our stay at this hotel, friendly helpful staff, rooms nicely furnished and of a good size, bed was comfortable and restaurant food was lovely and staff very accommodating as we had limited time. Also close to train station. Enjoyed our stay and would return.

Dear nixst2016, I am so please to hear your stay with us enjoyable due to the room, meals and the service of the staff. I'll have you know, I have passed on your kind comments to our wonderful staff with great gratitude. I am so thankful our staff created the experience for you we aim to achieve with all of our guests. Thank you for taking the time in sharing your feedback with us. We hope to welcome you back in the near future. Warmest Regards,

Close the the city but away from the chaos

TripAdvisor rating 5.0/5

70countries70years Business - 21/02/2020 TripAdvisor review

Great hotel that offers everything you need. About 10 minutes from downtown by car or cab and about 5 minutes by car (or 15 minute walk) to One Tree Hill, Auckland's beautiful park. The staff members are always friendly and accommodating. There is an outdoor area to have a quiet drink. The rooms have plenty of space and are comfortable.

Dear 70countries70years, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our room, location perfectly suited to your travels and found our staff to be exceptionally helpful. Looking forward to welcoming you back again. Warmest regards,

Overnight Stay

TripAdvisor rating 5.0/5

SMIS20192019 04/02/2020 TripAdvisor review

Awesome site easy to get in and out to motorway. Handy to rail station and enables you to travel easy to city. No parking hassles. Recommend to all whether it be a weekend or holiday stop so you can visit many sites in auckland like the city, misson bay etc..

Dear SMIS20192019, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our room and location perfectly suited to your travels. Looking forward to welcoming you back again. Warmest regards,

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