ibis Auckland Ellerslie Hotel 3 stars

Name: ibis Auckland Ellerslie
Address: AUCKLAND, 1051, NEW ZEALAND
Telephone: (+64)9/5299091
Rating: 4.1

Customer review rating 4.1/5 6,942 reviews

ALLSAFE approved hotel

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+ 21 Services

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ibis Auckland Ellerslie Hotel

Vibrant economy hotel, open to everyone

ibis Auckland Ellerslie is superbly located with easy highway access just off the Greenlane highway interchange; only 15 minutes drive from Auckland CBD and 20 minutes from the Airport. ibis Auckland Ellerslie is situated within the same complex as the adjoining 4.5-star Novotel Auckland Ellerslie, with facilities like high speed Wi-Fi access, award-winning Acacia Restaurant and Garden Bar, state-of-the-art conference rooms, a fully equipped gymnasium and limited car parking onsite.

Conveniently located in the small but vibrant suburb of Ellerslie - New Zealand's home of thoroughbred racing - ibis Auckland Ellerslie is positioned between the airport and central business district. An ideal base for those seeking a relaxed retreat from the city centre but still close to local attractions, Ellerslie offers its own unique shopping and dining experiences. A 15-minute drive will see you taking in waterfront views of Waitemata Harbour.

Hotel extras

15 minutes drive from Auckland CBD
Acacia Restaurant and Garden Bar
Onsite car parking (paid)
WIFI access throughout hotel
Fully equipped fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- High-speed Internet (Paying)
- WIFI in your room
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Private outdoor parking (Paying)
- Private enclosed outdoor parking (Paying)
- Public outdoor parking
- Bus/coach parking area (Paying)
- Valet parking (Paying) 10,00
- Well-lit parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9AM (Paying) "Want to enjoy the comfort of our rooms earlier in the day? Book your early check in online and you'll be able to access your room from 9am and make the most of your stay."
- LATE CHECK-OUT UP TO 5PM (Paying) Want to take your time? Extend your stay and keep your room until 5 pm on your departure day. Book this exclusive offer now.
Electric car recharging units
LaundryPaying
- Dry cleaning / Ironing (Paying)
- Laundromat (Paying) 2,00
Porter

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hrs
- Opening hours : Week-end 24 Hrs
Snack & beverage machine

Fitness centre

9 meeting room(s)
Conventions hotel
Copy/print service available

Hotel location

ibis Auckland Ellerslie

72-112 Green Lane East
Ellerslie
1051
auckland
new zealand

Tel: +6495299091

Fax: (+64)9/5299092

Contact email :

Check-in from 14h00

Check out up to 11h00

HOWICK & EASTERN BUS COMPANY : 50, 51 OR 52 PAKURANGA PLAZA
STAGECOACH / YELLOWBUS : 136, 113, 163 NEW LYNN
STAGECOACH/YELLOWBUS : 703 DOWNTOWN
STAGECOACH/YELLOWBUS COMPANY : 007 ST JOHNS CENTRE

By plane
AUCKLAND At 15km / 9.32 miles
By plane
AUCKLAND AIRPORT At 15km / 9.32 miles
By train
AUCKLAND CENTRAL STATION At 18km / 11.19 miles

GPS :-36.888927, 174.798888

Our accommodation(s)

Ibis rooms provide exceptional comfort and value, featuring one spacious King Bed, individually controlled air conditioning, broadband internet, tea & coffee making facilities, Sky TV, in house movies and electronic key card access for your security. Make yourself at home. Inviting, modern, and comfortable, with a cosy bed and functional bathroom. ibis rooms offer advanced technology, great value for money and all the services of the adjoining 4.5 star Novotel hotel.

Standard Room 1 King Bed

Max. number of persons: 2
Area: From 16 m² / 172 sq ft
Views: Garden View, City View *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Iron(...)

Standard Room 2 Single Beds

Max. number of persons: 2
Area: From 16 m² / 172 sq ft
Views: City View, Garden View *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Iron(...)

Ibusiness King Room

Max. number of persons: 2
Area: From 16 m² / 172 sq ft
Views: City View, Garden View *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Bathroom products(...)

Standard Room for disabled guests with 1 queensize bed

Accessible room

Max. number of persons: 2
Area: From 16 m² / 172 sq ft
Views: City View, Garden View *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Iron(...)

Rooms

Our restaurants and bars

ACACIA RESTAURANT

Type of cuisine: International

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Lunch

10:30 - 17:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

17:00 - 22:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

ACACIA GARDEN BAR

Enjoy the stylish new furnishings with three big screens or alternatively relax outside in our landscaped beer garden. Open till late, Acacia Garden Bar is the perfect place to catch up with friends or colleagues.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 9
Maximum size: 295 m²
Maximum capacity: 360 people
Maximum banquet capacity: 144 people

Find out more

Good stay

Jadivindra Solo - 03/04/2020 Confirmed reviews ALL

Amazing staff

Dear Jadivindra, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Very convenient location next to Mercy Ascot hospital where I was receiving treatment.

Linda Solo - 03/04/2020 Confirmed reviews ALL

Very comfortable bed, nice outlook, quiet. Unusual bathroom - felt like on a cruise ship! Friendly checkin.

Dear Linda, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Godd location for Ellerslie Events Centre

Norman B. Couples - 30/03/2020 Confirmed reviews ALL

Dinner meals in the bar could be much better - only warm on both nights

Good location for racecourse

Jeff Business - 30/03/2020 Confirmed reviews ALL

All friendly and helpful. Only problem I heard of from others I was there with was that some of the cooked breakfast food was pretty cold.

Dear Jeff, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have made a note about the breakfast tempreature. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Anonymous Business - 29/03/2020 Confirmed reviews ALL

Very friendly staff, however, they were NOT forth coming with relevant information unless I asked about it - e.g multi exit parking, access to the internet. This was disappointing.

Dear Leigh, Thank you for taking the time to tell us about your experience at the ibis Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Nice Room, comfortable and clean in a good location

Robin B. Couples - 29/03/2020 Confirmed reviews ALL

Greeted by friendly and helpful staff on arrival. Our room was comfortable and clean and overlooked the gardens at the rear. It was very quiet yet only a few minutes walk to the train station or the supermarket. The bus stop was just outside. If you are in a car it is just a few minutes from some nice beaches and parks. It is also adjacent to the main highway.

Dear Robin, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

It provided all the services expected, except a promised delivery of a news paper did not occur.

Tony T. Business - 29/03/2020 Confirmed reviews ALL

fine

Dear Tony, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise we had not been able to deliver newspaper to you. I have made note to ensure we do this on your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Location

Axel Friends - 28/03/2020 Confirmed reviews ALL

Customer service on point and easy checking in.

Dear Axel, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

It wiz a Gid place ta rest.

Jock Solo - 27/03/2020 Confirmed reviews ALL

Staff where gud and helpful.

Dear David, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Excellent location - close to all amenities

Anonymous Solo - 26/03/2020 Confirmed reviews ALL

Very happy with my stay. Room was nice although due to have a touch up. 2 min walk to Ascot Hospital. Appreciated the complimentary drink voucher. Staff willing to help and it has a lovely outdoor sitting area. Will most def stay again if I need pre OP accom again. I think the only thing I could mention is I was a little surprised room not serviced (even if it was just to empty rubbish). Apart from that, I was very happy. Thanks!

Dear Kate, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

very noisy malfunctioning air conditioner little sleep

Ken B. Couples - 25/03/2020 Confirmed reviews ALL

up to expectations except for conditioner

Dear Ken, Thank you for taking the time to tell us about your experience at the ibis Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Very pleasant and friendly

Pat C. Business - 24/03/2020 Confirmed reviews ALL

Only disappointment was the meals. Buffet breakfast was luke warm at best and dinner menu not tempting and very expensive. Venue was booked for us in conjunction with an event at the Events Centre.

Dear Pat, Thank you for taking the time to tell us about your experience at the ibis Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Helpful Staff

Violet Couples - 24/03/2020 Confirmed reviews ALL

Staff were friendly and helpful, bed very comfortable, and room well appointed

Dear George & Violet, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Convenient location

Dean Solo - 23/03/2020 Confirmed reviews ALL

Limited car parking, very small bathroom, no fresh air through a window, restaurant furniture could do with a thorough clean, the carpet could be updated in hallways and bar. The lounge bar has lost its atmosphere. Staff were reasonable. House maids were good.

Dear Dean, Thank you for taking the time to tell us about your experience at the ibis Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

An excellent week staying at the Novotel Ellerslie. The staff are fantastic.

Murray Business - 22/03/2020 Confirmed reviews ALL

Lots of changes happening in the world and at the Novotel. Good to see the new menu has started. I did check out the new gym equipment and I was a little disappointed. Only 1 exercycle isn't enough and I'm not sure why the TV has been moved and is now behind the way everyone is facing?

Dear Murray, Thank you for sharing your feedback with me. I am please to hear the menu is up to expectation. I have made a note about the gym area and will forward this to the General Manager. I will be sure to congratulate Gina and Justice on a job well done. Thank you once again for taking the time in sharing your feedback with us. We hope to welcome you back again. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Provided what I needed

Roger B. Business - 22/03/2020 Confirmed reviews ALL

Only improvement could be the hand basin in room 1058 was very slow to empty, could need attention?

Dear Roger, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have made a note about the sink in the room and noise level. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Kelly T. Couples - 19/03/2020 Confirmed reviews ALL

loved coming into the room with the cheese and crackers such a nice gift! everything was great however when eating breakfast in the morning paying $60 for a buffet there was limited food left eggs were gross no bacon ordered eggs bene and those were gross. then the lady seated behind us complained that the chef put the egg on her plate with his bare hands!! then when we went up to get more food the manager was telling the chef off and the chef was swearing "fuck this" and "fuck that" having my 12 year old CHRISTIAN daughter stand there and listen too it was appauling really. I have stayed and dined with you before and have loved it! but the food standards have def dropped gutted to have spent $60 on it! thanks Kelly 02…

Great value

Shona Couples - 18/03/2020 Confirmed reviews ALL

This ibis is great, lovely clean rooms, plenty spacious enough for a couple. We find them superb.

Dear Shona, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

It was ok

Maree W. Families - 17/03/2020 Confirmed reviews ALL

Difficult to find during the day lit up at night Directions at check poor and difficult to understand No difference in pricing as Accor member compared to booking .com

Dear Maree, Thank you for taking the time to tell us about your experience at the ibis Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

appropriate title and highly correct for me

Sue S. Business - 16/03/2020 Confirmed reviews ALL

I had a lovely time from beginning to leaving. My room was so well made up and quiet at night. I think level 2 is my preference. The staff in the restaurant were great - caring but not overdoing it. and great food for a tired woman.

Our most recent 20 reviews

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