ibis Sydney Airport Hotel 3.5 stars

Name: ibis Sydney Airport
Address: MASCOT, 2020, AUSTRALIA
Telephone: (+61)2/83398500
Rating: 4.2

Customer review rating 4.2/5 8,972 reviews

ALLSAFE approved hotel

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+ 21 Services

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ibis Sydney Airport Hotel

Vibrant economy hotel, open to everyone

Listening to our guests' needs is key at ibis Sydney Airport hotel. Our hotel is a great option for travellers seeking easy access to Sydney's airport. We look forward to welcoming you and assisting with all enquiries: h3058@accor.com, 02 8339 8500

Nikki Little, Hotel Manager

Guests staying at our stylish yet affordable Sydney airport hotel are a 10 minute drive from Sydney International Terminal and less than 1km away from Sydney Domestic Terminal. Great for a stop-over, an event or a stay in Sydney. The ibis Sydney Airport hotel is surrounded by local services, cafes & bars, and is conveniently close to Sydney CBD with a short train ride, or by road in just 15 minutes. Mascot train station is only a short walk, making exploring Sydney easy.

The ibis Sydney Airport hotel guest rooms offer peaceful ambiance with the ibis Sweet Bed, fresh air and all amenities for a short stay. Take your time with 24-hour reception and all day dining at ibis Kitchen. Our affordable Sydney domestic airport hotel provides all guests an a-la-carte breakfast menu, online check-in & Sydney airport parking for $25 a night. Upon booking your stay at the ibis Sydney Airport, you also have the option to organise an early check-in and late check-out.

Road works are being conducted adjacent to the hotel due to a road widening project. For more information, please visit the RMS website about the Airport North Project updates and schedule of works. Our apologies for any inconvenience.

Hotel extras

24 hour Food & Beverage facilities
Short walk to Mascot train station and local, vibrant eateries
Less than 1km from Sydney's Domestic Airport terminals
Only two train stops to Sydney's CBD
Enjoy the exclusive ibis "Sweet Beds"

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel$27.5/24H
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room (Paying)$27.5/24H
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Private outdoor parking (Paying)
- Private enclosed outdoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
100% non-smoking hotel
Air conditioned
- Air conditioning
- Air Conditioning
SYDNEYPaying
Languages spoken at the hotel
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9AM (Paying)"Want to enjoy the comfort of our rooms earlier in the day? Book your early check in online and you'll be able to access your room from 9am and make the most of your stay."
- LATE CHECK-OUT UP TO 5PM (Paying)Want to take your time? Extend your stay and keep your room until 5 pm on your departure day. Book this exclusive offer now.
Currency exchange

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 HOURS
- Opening hours : Week-end 24 HOURS
Snack & beverage machinePaying

Fitness centre

1 meeting room(s)
Conventions hotel
Web Corner on a Mac
Self service business centre
Copy/print service available

Hotel location

ibis Sydney Airport

205 O'Riordan Street
2020
mascot
australia

Tel: +61283398500

Fax: (+61)2/83398585

Contact email :

Check-in from 14h00

Check out up to 11h00

By plane
SYDNEY At 1km / 0.62 miles - Shuttle paying

GPS :-33.927867, 151.187217

Our accommodation(s)

Stylish and contemporary, each of the guest rooms at ibis Sydney Airport is designed for comfort. Featuring warm décor, double glazed windows with blackout blinds, and the supremely comfortable ibis Sweet Bed, each guest room provides the perfect place to retire to at the end of a long journey. Guests staying at this Sydney Airport hotel can enjoy a relaxed, peaceful night's sleep with access to all the essentials, including a private ensuite, an LCD TV, ironing facilities and a fridge.

Standard Room 1 Queen Bed

Accessible room

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard Room 1 Double and 1 Single Bed

Accessible room

Max. number of persons: 3
Area: From 16 m² / 172 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

SUPERIOR ROOM, 1 King Bed

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Rooms

Our restaurants and bars

ibis Kitchen & Bar

Type of cuisine: Bistro

Fun and fresh. Ibis Kitchen focuses on local seasonal foods. Casual a la carte dining for breakfast or enjoy an express lunch with no time to waste. For dinner ibis Kitchen offers and extensive a la carte menu in a modern and friendly atmosphere.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

17:30 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

IBIS KITCHEN & BAR

The perfect place to catch up with friends after a long flight, hard day at work or relax before your holiday. Enjoy a selection of beer, wine and spirits from the finest local and international suppliers in our lounge, bar or outdoor heated terrace.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 1
Maximum size: 16 m²
Maximum capacity: 12 people

Find out more

Conveniently located

Michael B. Solo - 04/09/2020 Confirmed reviews ALL

Excellent service and support. Comfortable rooms and very good food service

Dear Michael B., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. We love to have you stay with us and are already looking forward for your next visit. Sincerely, Varun Mathur - Front Office Manager

Happy Friendly Professional Staff

Diana S. Families - 29/08/2020 Confirmed reviews ALL

stay was brief but the staff were amazing from the get go, breakfast was prefect end to our stay as well

Dear Di S., Thank you so much for your kind words, we very much very much appreciate your comments regarding your stay at the ibis Sydney Airport. I hope your niece has reached NZ safe and sound to meet her grand parents. Thank you again for sharing your experience, and we hope to see you back soon. Sincerely, Varun Mathur - Front Office Manager

Always very comfortable.

David J. Business - 28/08/2020 Confirmed reviews ALL

Because I am Victorian I had problems with check-in. Due to the fact that I am an essential traveller and must be covid ckecked weekly, I presented my latest result, driver;s licence and essential employee permit and the reception staff along with the duty manager resolved the issue. This process took approximately 30 minutes.

Dear David J., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. As you are aware, we live in a very different world right now and as a hotel and a service provider, we wanted to ensure we were doing everything as per the protocol provided to us by the NSW government, and we would like to sincerely apologize again for the time it took on arrival. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Varun Mathur - Front Office Manager

Great Staff

David P. Couples - 25/08/2020 Confirmed reviews ALL

We had a 3 night stay . We were originally staying in June but as the rest of our overseas trip had been cancelled we changed the dates to coincide with our Sons 50th Birthday in August . We arrived in the late afternoon and checked in . This was very speedy and efficient by the very friendly staff member on duty . We were given a room on the 6th floor with a nice view to the Airport . Ibis rooms are pretty much all the same format . They have everything you need for a comfortable stay but are compact . Especially in the Bathroom . Everything was in good condition . Tea / Coffee facilities are provided as well as Shampoo / conditioner , nice soft Towels . Even an Iron & Ironing Board & Hair Dryer . A queen size Bed ( very comfortable ) A lounge which seats 2 comfortably as well as a Table . Also Bedside tables . The first night we had a problem due to noise coming from the Roof , possibly an Aircon Unit . We reported this in the Morning and were straight away given another Room on the 5th Floor , this time with a King Bed . No more Noise ! We did have Breakfast each Morning . The Menu is not very comprehensive , possibly because of the Covid restrictions . The Hotel Staff did enforce the Social distancing rules rigidly , which is Great . The Food we had at all time was well prepared and delicious . Check out was again done in a Timely Manner be the Great Staff . The only issue we had was that we were not informed that we had to Request that our Room be serviced for which the Staff did give an apology . The Hotel is just over one Klm from the Domestic Terminal and a 5 minute walk to Mascot Train Station .

Dear David P., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies again about you not being informed about the new structure for servicing rooms with our ALL Safe program. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Staff were great and the room was clean

Jeanette M. Families - 22/08/2020 Confirmed reviews ALL

It was no trouble at all for any of the staff they were very friendly

Dear Jeanette m., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Staff were lovely, very clean etc to do with covid 19

Casey G. Couples - 22/08/2020 Confirmed reviews ALL

Amazing, stayed an extra night due to how nice, and friendly the staff are, food is amazing

Dear Casey g., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you back next time. Sincerely, Varun Mathur - Front Office Manager

Good location and friendly helpful staff

Greg Couples - 22/08/2020 Confirmed reviews ALL

Great place to stay for a night between flights. Good food and drinks at reasonable prices and friendly helpful staff. The beds are also very comfortable.

Dear Greg S., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Fine

Luke Solo - 17/08/2020 Confirmed reviews ALL

It was a hotel No real complaints about it. The pillows were a bit uncomfortable and the room was a bit small. The taxi was called for me when it was time to leave It was unclear which shuttle would be available to pick up from the airport however.

Dear Luke B., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please let the team know on your next stay about the pillows and we can bring you a different pillow to help you sleep better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Good stay

Anonymous Solo - 13/08/2020 Confirmed reviews ALL

The people that checked me in and out were incredibly friendly and helpful

Dear Phillip James M., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Fabulous

Diane S. Business - 05/08/2020 Confirmed reviews ALL

Helpful staff, room was immaculate and comfortable

Dear Diane S., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Excellent all round

Rudo M. Couples - 01/08/2020 Confirmed reviews ALL

Very affordable. Had to extend my stay due to no flights available the following day for my destination and it wqs easy to arrange and also not to be moved to a different room. Great

Dear Rudo M., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Always amazing

Shauna M. Business - 30/07/2020 Confirmed reviews ALL

I choose to stay here, every trip to Sydney, not due to the facilities but purely due to the staff. All staff, on reception through to restaurant and kitchen, make my stay here wonderfull. I do no stay anywhere else now and that’s a credit to them.

Dear Shauna M., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We love to have you here and looking forward for your next visit. Sincerely, Varun Mathur - Front Office Manager

Disappointed

Anonymous Families - 30/07/2020 Confirmed reviews ALL

Freezing cold room because the window leaked both freezing cold air and rain (which dripped down the wall onto the single bed which my young daughter was sleeping in). Damp carpet. Entire hallway (and therefore rooms) reeked of cigarette smoke- guests were obviously smoking in their rooms on level 2.

Dear Natalie K., Thank you for taking the time to tell us about your experience at the ibis Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varun Mathur - Front Office Manager

Stayed in Ibis in many countries.

Yvonne B. Couples - 28/07/2020 Confirmed reviews ALL

We stayed two nights in Sydney ,the second day arrived back at the hotel at 3pm to find our room had not been made up, no fresh towels, no bed made, no coffee or tea. I went to reception& complained, I was told that we should have told them in the morning that we required this service, as they had had staff cuts in the hotel. I'm sorry but I am not a mind reader, I should have been told this on arrival.

Dear Yvonne B., Thank you for taking the time to tell us about your experience at the ibis Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to the pandemic we are in, we have changed the way we offer a few services, and that includes cleaning rooms. I am sorry this was not communicated on check in for you. In order to maintain safety for the team and the guests, any gust staying with us for more than a day, has to request service of the room specifically. This is mainly to avoid high touch points. Again sincere apologies if this was not communicated. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varun Mathur - Front Office Manager

Tidy setup & close to the airport

Frank Business - 26/07/2020 Confirmed reviews ALL

Served my purpose well, staff friendly and helpful, would be nice if you could have more options for a feed after hours other than chips or pizza, apart from that no issues

Dear Franz F., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have recently changed our menus and have a great spread of options after hours. We hope to see you soon and experience our brand new menu. Sincerely, Varun Mathur - Front Office Manager

Good location great price very clean

Anonymous Couples - 25/07/2020 Confirmed reviews ALL

Overnight stay prior to early morning flight

Dear Terry S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Varun Mathur - Front Office Manager

Best location close to Sydney Airport

David J. Business - 24/07/2020 Confirmed reviews ALL

Your staff are extremely courteous and friendly and on both occasions I have stayed there I was looked after very professionally. I would most certainly stay again when the occasion arise.

Dear David J., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Great stay

Ck Solo - 23/07/2020 Confirmed reviews ALL

Friendly staff, always willing to help. Great facilities, and quiet inside despite the road works going outside on O'Riordan St

Dear Cindy Katarina Z., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Anonymous Solo - 19/07/2020 Confirmed reviews ALL

Quiet, peaceful, clean room.

Dear Carolyn H., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Mathur - Front Office Manager

Well located as it was a 10 minute walk from the station, friendly staff.

Chelsea T. Couples - 19/07/2020 Confirmed reviews ALL

The stay was overall good, but the bathroom had no light which worked and the tv didn’t turn on. But besides that the bed was comfy and clean with amazing staff members.

Dear Chelsea T., We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure T. receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement T. all of our staff as we strive T. continuously improve the quality of our services. Apologies about the bathroom light not working. Just checking, did you contact our team about the issue in the room, we could have moved you T. a different room or a team member would have come up T. resolve the issue. Thank you again for sharing your experience, and we hope T. see you soon. Sincerely, Varun Mathur - Front Office Manager

Our most recent 20 reviews

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