ibis Wellington 3.5 stars

Customer review rating (ALL Rating) 4.2/5 2,516 reviews

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153 Featherston Street, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Twin rooms offer Double Beds

  • A 12minute waterfront walk to Te Papa Museum and Takina Convention Centre

  • Qualmark Enviro Gold 3 star plus accreditation

  • Vivant! restaurant and bar within the hotel. Vibrant social dining and refreshments

  • Hot breakfast buffet to start your day right

Our accommodation(s)

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Hotel location

ibis Wellington

153 Featherston Street
6011 WELLINGTON
New Zealand

GPS:-41.284084, 174.776693

Telephone
Fax +64 4 496 1881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIVANT!

Refresh, reflect and refuel in Vivant! restaurant. Vivant! is open for breakfast, lunch and dinner daily with an affordable menu and an inviting access from Featherston Street offering guests and the public an uncongested meeting place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,516 reviews

TripAdvisor Rating  3.8/5  2,715 reviews

Customer review rating 4.0/5

Kimberly C. Families - Confirmed reviews ALL

Generally fine and as expected for Ibis. The room was clean and quiet, good shower and quite spacious. The coffee at breakfast (from the coffee machine) was really terrible, it would be better to have a drip filter or something else. I understand that you want to charge extra for the barista coffee, but at the price of the breakfast, the coffee should be drinkable! Also, with other hotels, I am able to check in online and this includes payment and this means that I save time on arrival. Otherwise it seems a waste of time to check in online since I still have to go through everything when I arrive at the hotel.

Dear Guest, Thank you for taking the time to share your feedback with us. We’re pleased to hear you enjoyed the cleanliness, comfort, and quietness of your room, as well as the shower and overall space. We do appreciate your comments regarding the breakfast coffee. Please be assured that we are currently in the process of upgrading our coffee machine to improve the quality and overall breakfast experience for our guests. Your feedback is valuable and helps guide these improvements. Regarding online check-in, we understand your frustration. When a booking is prepaid, online check-in is indeed a faster and more seamless process upon arrival. However, for bookings that are set to pay at the property, additional steps are required at reception to complete payment and verification, which can take a little longer. We appreciate your patience and feedback as we continue working to streamline this process. Thank you again for your constructive comments, and we hope to welcome you back for an even better stay in the future. Kind Regards Grace Smith Assistant Manager

Customer review rating 4.0/5

Marty W. Families - Confirmed reviews ALL

Very unhelpful with booking on arrival after making booking rang to confirm months out to make sure I had booked to room together and told they were. We were put 6 floors and opposite end of building away from each other, when questioned nope nothing can be done said they were booked together nope separate booking was all I was told nothing they can do.

Kia Ora Marty, Thank you for taking the time to share your feedback following your recent family stay at ibis Wellington. I appreciate your honesty and am sorry to hear about the frustration you experienced on arrival regarding your room allocations. I sincerely apologise that, despite contacting us months in advance to confirm your rooms were together, this was not reflected at check-in and that you felt your concerns were not properly listened to or reviewed. I completely understand how disappointing and inconvenient this would have been, especially when travelling with family. This is certainly not the level of service we aim to provide, and your comments have been shared with our front office leadership team to ensure greater care is taken when reviewing bookings and guest notes in the future. I’m pleased to hear that, aside from this issue, you found the accommodation, cleanliness, breakfast, WiFi, and other aspects of your stay satisfactory. We also value your loyalty as an ALL Accor Classic member and truly appreciate your willingness to still recommend our brand. Thank you again for your feedback, which helps us improve. We hope to have the opportunity to welcome you back and deliver a much smoother and more attentive experience next time. Nga Mihi Jordine Ibis Team leader

Customer review rating 4.0/5

Carol G. Couples - Confirmed reviews ALL

A well located and comfortable stay in the heart of Wellington.

Dear Carol, Thank you for your kind words about our location and the comfort of your stay. We are pleased to hear that you enjoyed your experience with us in the heart of Wellington. Best regards, Alice PArimbelli Operations manager

Customer review rating 4.0/5

Suze H. Solo - Confirmed reviews ALL

Second stay at this hotel (first was approx 12 years ago). Location is perfect with everything on your doorstep. Room was clean and tidy with everything I needed. Only issue was being adjacent to the cleaner's cupboard for the floor I was on (room 302) and the staff were very noisy while using it (shouting to each other and screaming with laughter) - so much so they woke me from a daytime sleep and I had to leave my room to ask them to please be quiet. Staff may need to be reminded that there is always a possibiloity that guests may be resting in the daytime and never to assume a room is empty. Would stay again but ask for a different room. Great dining facility, efficient reception staff.

Dear Suze, Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and found our facilities to be satisfactory. It is always rewarding to know that our guests appreciate the value we offer. We sincerely apologise for the disturbances you experienced. Your comfort is important to us, and we understand how disruptive such interruptions can be, especially during a restful period. We appreciate your suggestion regarding staff awareness and will ensure that this feedback is addressed to enhance our service. We are pleased to learn that you would consider staying with us again. Please do not hesitate to request a different room during your next visit, and we will do our best to accommodate your preferences. Thank you once again for your valuable insights. Best regards, Alice Parimbelli Operations manager

Customer review rating 2.0/5

Will B. Families - Confirmed reviews ALL

As above

Dear Mr B., Thank you for taking the time to share your detailed feedback following your recent family stay with us. We sincerely regret that your experience did not meet expectations, particularly regarding the air conditioning, shower temperature inconsistency, and elements of the breakfast offering. Please accept our apologies for the discomfort caused by the air conditioning not functioning correctly and the shower temperature variation. These matters are not reflective of the standards we strive to maintain, and your comments have been shared with our maintenance team to ensure they are addressed promptly. Regarding breakfast, we are sorry to hear it did not fully meet your expectations. Our kitchen team does add additional ingredients and flavours to diversify and enhance taste for a broad range of guests. That said, we understand that preferences vary, and your feedback has been shared with the culinary team as we continue refining our offerings. As a valued ALL Accor Classic member, your experience is especially important to us, and we regret that this stay impacted your perception of both the hotel and the loyalty programme. We truly appreciate your honest feedback, as it helps us identify areas where we must improve. We hope you will consider giving us another opportunity in the future to provide the level of comfort and service you should expect from our brand. Kind regards, Alice Parimbelli Operations manager

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Other web-users rate our hotel

  • 1,782 reviews 9.1/10 Location
  • 2,067 reviews 6.5/10 Room
  • 1,590 reviews 8.4/10 Service
  • 46 reviews 5.7/10 WiFi
  • 758 reviews 7.8/10 Cleanliness
  • 519 reviews 7.8/10 Breakfast
  • 5 reviews 2.9/10 Wellness Area
  • 5 reviews 1.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.