Mercure Welcome Melbourne 3 stars

Customer review rating 4.1/5 18,489 reviews
Mercure Welcome Melbourne
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Room 1

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Hotel extras

Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Catering
  • Breakfast
  • 2 restaurant(s)
  • Hot meals
  • Snack & beverage machine
Leisure and activities
  • Babysitting on request
  • Jogging track (Nearby)
Business services
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000
melbourne
australia

Tel: +61396390555

Fax: (+61)3/96637447

Contact email

Check-in from 14h00

Check out up to 11h00

  • Skybus :   Southern Cross Station

  • CHAPEL STREET / TOORAK ROAD :   TRAM 8

  • MELBOURNE UNIVERSITY :   TRAM 3

  • ST KILDA BEACH AND ACLAND STREET :   TRAM 16

  • By plane

    AVALON At 60km / 37 miles

  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 25km / 15.53 miles - Shuttle paying

  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 25km / 15.63 miles - Shuttle paying

  • By boat

    SPIRIT OF TASMANIA At 4.5km / 2.8 miles

  • By boat

    YARRA FERRY TERMINAL At 1.6km / 0.99 miles

  • By helicopter

    MELBOURNE HELIPAD At 1.6km / 0.99 miles

  • By car

    HUME HIGHWAY At 8km / 4.97 miles

  • By car

    MONASH FREEWAY At 4.8km / 2.98 miles

  • By car

    WESTGATE FREEEWAY At 6.4km / 3.98 miles

  • By train

    FLINDERS STREET At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS STATION At 1.6km / 0.99 miles

GPS :-37.812801, 144.964508

Our accommodations

Visitors looking for stylish, affordable Melbourne accommodation should look no further than Mercure Welcome Melbourne. Tastefully appointed and contemporary, guest rooms at this impressive Melbourne hotel offer everything needed for a comfortable stay. A vailable in a variety of configurations - including Superior and Premium options - guest rooms feature a range of convenient amenities, which include a TV with cable and pay-per-view channels, WIFI access, a work desk, a minibar and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Premium Standard Room 1 Queen bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room 2 Single Beds

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room 1 King and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Privilege Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Standard room

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)
Accessible room

Superior Room 1 King Bed Accesible Bathroom

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

SOUL CAFE

Type of cuisine: Cafe

The perfect place for a light breakfast, casual lunch or evening snack. Soul Café's menu offers something to please everyone including an abundant selection of hearty home-style food, premium coffee and a great selection of T2 herbal teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOUDEN KITCHEN & GRILL

Type of cuisine: Regional

The Louden Kitchen and Grill is a contemporary restaurant offering a great value buffet breakfast.

Our guest reviews for
Mercure Welcome Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

18,489 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,805 reviews

Unsatisfactory Room, Poor Service

Customer review rating 4.1/5

Anonymous Business - 14/02/2020 Confirmed reviews ALL

Room was relatively comfortable other than Air Conditioning not able to be controlled and Hot Water control in shower extremely difficult to control. Service was very poor. Requested a phone call from Reservations to discuss booking - was advised to expect call - no call received. Made the call myself and was not provided any assistance. Accor - what ever happened to customer service? I'm happy to be loyal to a brand but not when the brand doesn't seek to provide customer satisfaction.

Noisy

Customer review rating 4.1/5

Anonymous Solo - 13/02/2020 Confirmed reviews ALL

Walls and room door are too thin and I could hear guests and housekeeping opening and closing their doors constantly. Housekeeping had their room next to my room, and as such the slams could be heard audibly, and every slam made the room door shake loudly. Extremely noisy stay.

Good location, but would require a good refresh

Customer review rating 4.1/5

Steven Business - 13/02/2020 Confirmed reviews ALL

I just stayed for 1 night, for a business trip. The room was clean and comfortable, but it looks a bit aged. The Breakfast is my main complain, as the buffet is not enticing and the quality of the food is not great. I hope this can be improved moving forward.

Perfect for our needs

Customer review rating 4.1/5

Bryony Couples - 13/02/2020 Confirmed reviews ALL

The room was clean and a great size for what we needed. Only thing that was a bit annoying was the noise of the elevator within the room (221).

Dear Bryony, Thank you for your time in providing a review after staying with us recently. We are so pleased that the accommodation provided was perfect for your needs. Apologies for the inconveniences experienced due to the noises of elevators heard from your room. I have taken a liberty to amend your profile to ensure a quiet room away from the lifts is to be allocated on your future stays with us. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Convenient location

Customer review rating 4.1/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Comfortable accommodation in a very convenient location to office however he air conditioning unit was excessively loud preventing a sound nights sleep.

Dear Monique, Thank you for staying with us and for sharing your review. Very pleased to read that you enjoyed our convenient location to your office. Please allow me to apologize for the inconveniences experienced due to the noisy air conditioning in your room. I have shared your feedback to our Maintenance Manager for his urgent attention. We hope to see you again for a better experience. Sincerely, Alex Mihardja Operational Project Manager

stayed there so often it feels like home away from home, great location and staff

Customer review rating 4.1/5

Lindy C. Business - 12/02/2020 Confirmed reviews ALL

on line checked in which is easy, room was lovely all round a good experience

Dear Lindy C, Thank you again for positive review and for your loyalty. We are delighted to know that you keep returning and we hope to see you again soon. We shall give our usual friendly smile and “nice to have you back”. Sincerely, Alex Mihardja Operational Project Manager

Great location, friendly staff, great price

Customer review rating 4.1/5

Alisa Solo - 12/02/2020 Confirmed reviews ALL

My stay was great, everything went smoothly, location was perfect

Dear Alisa, Thank you very much for sharing your recent experience with us. Very pleased to read that you enjoyed all aspects of your stay with us. We look forward to see you again for another enjoyable stay. Sincerely, Alex Mihardja Operational Project Manager

Good stay

Customer review rating 4.1/5

Jeanette H. Families - 12/02/2020 Confirmed reviews ALL

Everything was up to standard staff very helpful

Dear Jeanette H., Thank you for your review after staying with us recently. Very pleased that everything met your requirements. We hope to see you again for another good stay. Sincerely, Alex Mihardja Operational Project Manager

Well located and friendly staff

Customer review rating 4.1/5

Susan Solo - 12/02/2020 Confirmed reviews ALL

Had asked for a quiet room. My room for four nights was next to the lifts. Also while waiting for airport pick up asked for a coffee and was told to go around the corner for this. Pity i couldnt get one up where breakfast was being served

Dear Susan, Thank you for your time in providing a review after staying with us recently. Appreciate you highlighting the friendliness of our staff and the central location of our hotel. Allow me to apologize for the room allocation, rest assured that I have personally amended your profile to ensure a quiet room away from the lifts is to be allocated in the future. Should you have advised our Duty Manager at the time of your concern regarding the room allocation, we would have been able to relocate you to another room after your first night. In regards to the coffee while waiting for the airport pick-up, depending on what time of the day it was, you should be able to grab a coffee from Louden Restaurant where breakfast was served if it was during breakfast time. As unfortunately Louden Restaurant only opens for breakfast. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager
Customer review rating 4.1/5

Anonymous Families - 12/02/2020 Confirmed reviews ALL

all fine

Dear Ann, Thank you for your feedback. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Good location

Customer review rating 4.1/5

K C. Couples - 12/02/2020 Confirmed reviews ALL

Didn't like that there was no onsite parking. On checkout we didn't get a car park voucher, our oversight to ask, but reception staff could have enquired if we needed one. would have saved $$$

Dear K C., Thank you very much for staying with us recently and for sharing your experience. I am sorry to read that your overall experience was negatively impacted by the parking situation. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

Great experience

Customer review rating 4.1/5

Anne Couples - 12/02/2020 Confirmed reviews ALL

Great location,; helpful & friendly staff; nice accommodation

Dear Anne, Thank you for choosing our hotel, and for taking the time to write a review. We are most appreciative of your kind words and we look forward to see you again for another great stay. Sincerely, Alex Mihardja Operational Project Manager

Well located

Customer review rating 4.1/5

Julie Families - 12/02/2020 Confirmed reviews ALL

One night stay. Had a lovely buffet breakfast

Dear Julie, Thank you for staying with us recently and for sharing your feedback. Very pleased to read that you made the most of our central location and that you enjoyed your breakfast. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

Hotel is in a good location

Customer review rating 4.1/5

Graeme C. Couples - 11/02/2020 Confirmed reviews ALL

Room was good, clean and bathroom nice. Stayed 2 nights and were happy with the service provided.

Dear Graeme C., Thank you for returning to stay with us again. We are very pleased that the accommodation and services provided met your requirements. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Well located

Customer review rating 4.1/5

Kay P. Couples - 11/02/2020 Confirmed reviews ALL

The location was perfect for us and we were particularly happy that we could help look after the planet by not having our room serviced every day. Staff were very helpful and we would definitely come again.

Dear Kay P., Thank you for staying with us and for your time in providing a review. Very pleased to read that you made the most of our central location and that you took part on our conservation program which have been very well received by majority of our guests. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Satisfying Stay

Customer review rating 4.1/5

Catherine M. Couples - 11/02/2020 Confirmed reviews ALL

Quick and courteous check in. Nice clean room. Hotel is well positioned in the Melbourne CBD. Great bed and very nice breakfast. Thank you.

Dear Catherine M., We very much appreciate your comments regarding your stay at the Mercure Welcome Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit would be as satisfactory as your previous stay. Sincerely, Alex Mihardja Operational Project Manager

Hotel was well located for our needs.

Customer review rating 4.1/5

Faye T. Couples - 11/02/2020 Confirmed reviews ALL

Enjoyable & satisfying.

Dear Faye T., Thank you for staying with us recently and for your time in providing a feedback. We are so pleased to read that our central location was perfect for your enneds. In regards to the room size, with 330 rooms in the building, some rooms are larger and have different outlook than others depending on its location within the building. We hope to see you again for another enjoyable stay. Sincerely, Alex Mihardja Operational Project Manager

Location

Customer review rating 4.1/5

Jason Solo - 11/02/2020 Confirmed reviews ALL

The location was good and the staff were friendly. I was hardly at the hotel as I visited Geelong

Dear Jason, Thank you for your review. Appreciate you mentioning the friendliness of our staff, as well as the central location of our hotel. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

Convenient location, good breakfast.

Customer review rating 4.1/5

Warwick Couples - 11/02/2020 Confirmed reviews ALL

As a long tern visitor to Melbourne I have stayed at the Welcome Hotel over a number of years. the change of format with the sister hotel took a bit of getting used to but the bar and restraint were good standard. I just missed the old lounge where we gathered for a quiet drink. I was a bit disappointed that the new bar had no nibblies available during happy hour.

Dear Warwick, Thank you for regularly staying with us and for once again sharing your review on this forum. We appreciate your constructive feedback. This has been passed on to our Food & Beverage Manager for his perusal. Thank you again for your continuous patronage and we look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Perfect location

Customer review rating 4.1/5

Kerrie G. Solo - 11/02/2020 Confirmed reviews ALL

I absolutely recommend staying at the Mecure of you are in Melbourne. It is perfectly located to shopping and theatres. You can easily walk or hop on the free tram to explore all that Melbourne city has to offer. The staff at check in and out are lovely as are all the door staff. As an added bonus it's great value I always stay here when in Melbourne

Dear Kerrie G, It's great to see such positive comments from a regular guest. We're pleased your stay with us was once again enjoyable. Most appreciative of your recommendation and your continuous patronage. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager
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