Mercure Welcome Melbourne

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Mercure Welcome Melbourne 3 stars

Customer review rating (ALL Rating) 4.3/5 35 reviews

ALLSAFE approved hotel

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Description

Hotel extras

Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!

Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

Telephone +61 3 9639 0555

Fax +61 3 9663 7447

Contact email

  • Skybus:  Southern Cross Station

  • CHAPEL STREET / TOORAK ROAD:  TRAM 8

  • MELBOURNE UNIVERSITY:  TRAM 3

  • ST KILDA BEACH AND ACLAND STREET:  TRAM 16

  • By plane

    AVALON At 60km / 37 miles

  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 25km / 15.53 miles - Shuttle paying

  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 25km / 15.63 miles - Shuttle paying

  • By boat

    SPIRIT OF TASMANIA At 4.5km / 2.8 miles

  • By boat

    YARRA FERRY TERMINAL At 1.6km / 0.99 miles

  • By helicopter

    MELBOURNE HELIPAD At 1.6km / 0.99 miles

  • By car

    HUME HIGHWAY At 8km / 4.97 miles

  • By car

    MONASH FREEWAY At 4.8km / 2.98 miles

  • By car

    WESTGATE FREEEWAY At 6.4km / 3.98 miles

  • By train

    FLINDERS STREET At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS STATION At 1.6km / 0.99 miles

GPS:-37.812801, 144.964508

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
Near the property
  • Car park

Our accommodation(s)

Visitors looking for stylish, affordable Melbourne accommodation should look no further than Mercure Welcome Melbourne. Tastefully appointed and contemporary, guest rooms at this impressive Melbourne hotel offer everything needed for a comfortable stay. A vailable in a variety of configurations - including Superior and Premium options - guest rooms feature a range of convenient amenities, which include a TV with cable and pay-per-view channels, WIFI access, a work desk, a minibar and a modern ensuite.

Our guest reviews

Our guest reviews for
Mercure Welcome Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  35 reviews

TripAdvisor Rating  3.5/5  4,827 reviews

Great to be back again after 2 years

Customer review rating 5.0/5

Peter H. Friends - Confirmed reviews ALL

Accomodation for 3 gents on their annual footy trip. As usual rooms were more than satisfactory and that is why we have been staying ther efor over 10 years now. Friendly welcoming staff were happy to assist with anything.

Dear Peter H., It's great to have you staying back with us again. We appreciate your continuous patronage and very pleased that we were able to provide you with consistent service & facilities. We look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant

Fantastic location

Customer review rating 4.5/5

Fee Friends - Confirmed reviews ALL

Great location in Melbourne CBD. The staff really were amazing- very welcoming and attentive. I would stay again because of the great staff.

Dear Fee, Thank you very much for staying with us and for sharing your wonderful feedback. I will be sure to share your kind words to our team. We look forward to see you again in the near future. Sincerely, Alex Mihardja Executive Assistant

Great location

Customer review rating 3.0/5

Tania Friends - Confirmed reviews ALL

Great location and clean rooms. The room of our travelling companions was not ready for many hours after the scheduled check-in time. Fortunately our room was ready and they could refresh there. Our room had limited powerpoints which was problematic, one behind the bed did not work, there were none anywhere near the desk and any kettle / laptop required pluggin into the bathroom.

Dear Tania , Thank you for taking the time to tell us about your experience at the Mercure Welcome Melbourne. I am happy to hear that your room was available upon arrival and you found the accommodation to be clean. Apologies for the inconveniences experienced due to the lack of power-points in the room. On your future stays with us, please feel free to let our Housekeeping team know of your concern and we would be able to organize a power-board for you. Once again, we thank you for your feedback and we look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant

Great Location - average stay

Customer review rating 3.0/5

Donna Families - Confirmed reviews ALL

Initial room had leaky bathroom - was quickly moved to another room. This room was exactly the same layout but bed had broken springs, was terribly uncomfortable. Another guest told me in the lift, they had to change rooms due to terrible bed also. TV remote only worked if you were within 30cm of TV. Kettle had the smallest cord and had to be put in front of the TV to reach power point. Not very safe. And the fridge froze the milk. Had to take my rubbish down to reception as they would not service room until day 3 of a 4 night stay. Wasn't great leaving hotel Sun morning trying to avoid stepping in the vomit in the street outside the entrance. Still there on return at 9am - ever heard of a bucket of hot water?

Dear Donna, Thank you for your feedback. Please allow me to apologize that we were unable to provide you with a thoroughly comfortable & enjoyable stay. We take your concerns & constructive feedback on board. We hope that we can still look forward to welcoming you back in the future for a better experience. Sincerely, Alex Mihardja Executive Assistant

Great to be back!

Customer review rating 4.5/5

Peter Friends - Confirmed reviews ALL

First time back travelling since pre-pandemic, and my first stay back at the Mercure since 2019. The place is great - the room was well presented and had everything required. My only comment would be the showering space, but as I am a larger person that’s on me to lose a bit of weight too. Included in my stay was breakfast each morning and the buffet was great with plenty of options. My choices were simple - bacon, eggs and sausages, but fruit, toast and many other options were available. Location wise the hotel is right next to Chinatown and just over a 5min walk to Federation Square / Flinders Station, and there are plenty of great bars, restaurants and stores nearby. Ultimately I always regard my hotel room as the place I store my items while I’m out and about and a place to rest my head at the end of the day. The Mercure offers both of those and at a great price. The staff are also very friendly and great to deal with. TL:DR: highly recommend staying here.

Great to have you back! Thank you for staying with us again post pandemic. We appreciate your detailed feedback, and I will be sure to pass on your kind words to our team. We look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant

Great location

Customer review rating 5.0/5

Melissa A. Families - Confirmed reviews ALL

Staff were extremely helpful with our questions. We had a fantastic time navigated our way around Melbourne.

Dear Melissa A., Thank you for sharing your positive experience. We are so happy to read that our staff were extremely helpful with your questions and you had a fantastic time in Melbourne. We look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant

Customer review rating 4.0/5

Martin Business - Confirmed reviews ALL

someone else's credit card details were written on the room card i was given upon arrival

Dear Martin, Thank you for sharing your review after staying with us recently. Please allow me to apologize for the information written on the room card. Rest assured that I have personally addressed your concern to our Front Office Manager whom in turn has spoken with the relevant team member to ensure the incident remains isolated. We hope to see you again soon. Sincerely, Alex Mihardja Executive Assistant

well located and pleasant stay

Customer review rating 5.0/5

Susan L. B. T. Friends - Confirmed reviews ALL

Staff were friendly and couteous. A special mention to one your front reception staff (Indian national) who I regretted not getting his name. He was so helpful when we booked a supposedly van or bigger car for my group of 6 pax. Perhaps it was my mistake for not mentioning the number of luggages but he was so quick to respond to our dilemma! He went out to let the cab driver know we can't take his cab due to the number of luggages we have. Then he promptly made a call to get a bigger car which was a comfortable ride all the way to the airport with all our luggages together. The cab driver that he booked for us was very good and we even had a snooze all the way to the airport

Dear Susan Bee T. L., Thank you so much for taking the time to write a positive review about your recent stay. Thank you for your review. It is most encouraging that our team left a lasting impression due to their good customer service, especially Prasanth. I am sure he will be thrilled with your comment. I hope we have the opportunity to welcoming you back. Sincerely, Alex Mihardja Executive Assistant

Well located

Customer review rating 4.5/5

Laura Families - Confirmed reviews ALL

Staff are very friendly and very helpful. Hotel is clean and very close to everything. Breakfast is good.

Dear Laura, Thank you very much for sharing your positive experience with us. We hope to see you again for another enjoyable stay. Sincerely, Alex Mihardja Executive Assistant

Good Location

Customer review rating 4.0/5

Catherine Couples - Confirmed reviews ALL

Great location to access shops, restaurants and theatre

Dear Catherine, Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel. We look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant

Brilliant Location & Great Breakfast

Customer review rating 3.5/5

Carol A. Business - Confirmed reviews ALL

Central location & good feed in the morning. My room was beside the lift so I could hear it constantly going up and down & all the people traffic too. I could also hear the people in the rooms beside me talking so the walls are not sound proof. I would stay again but ask for a better room.

Dear Carol A., We very much appreciate your comments regarding your stay at the Mercure Welcome Melbourne. Please allow me to apologize that we were unable to provide you with a thoroughly comfortable & enjoyable stay due to your room allocation. I have taken a liberty to amend your profile to have quiet room away from lifts to be allocated on your future stays with us. We look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant

Good stay

Customer review rating 4.5/5

N. C. K. Couples - Confirmed reviews ALL

Staff very pleasant and helpful. Enjoyable stay and location is good for shopping and eating. Unfortunately we miss the one day tours that was available at the hotel.

Dear N. Chee K., Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay, and that you enjoyed all aspects of your stay, apart from the tour that you missed out on. We look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant

Good, Clean, Basic

Customer review rating 3.0/5

Alex C. Business - Confirmed reviews ALL

The overall experience was good. The check-in was smooth and welcoming while the check-out was delayed due to a lack of staff on the reception desk. The room was basic, more basic and smaller than expected. The bathroom was nice however the rest of the room was like a 3 star motel. While it did come with a fridge and kettle there was a lack of Power points and a toaster would have been an expected addition. The bed was comfortable but given it is Melbourne a quilt/doona would have been appreciated. The heating/Aircon was quite loud and not overly effective. It was surprising that News24 was not available on the TV and so the only news channel available was Sky News. The breakfast was well priced at the reduced rate of $20 and the addition, I can suggest is mushrooms otherwise it was a good hot and cold selection. The hotel is poorly signed.

Dear Alex C., Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay. Feedback such as yours allows us to identify areas of improvement and I thank you again for providing a review. We hope to see you again soon. Sincerely, Alex Mihardja Executive Assistant

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

checkin a bit slow

Thank you for staying with us and please allow me to apologize for the delay experienced in getting you checked-in to your room. We hope that the rest of your stay was enjoyable & we hope to see you again. Sincerely, Alex Mihardja Executive Assistant

Well located

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Just OK

Thank you for your time in providing a review. We hope to see you again in the near future. Sincerely, Alex Mihardja Executive Assistant

Great location

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Great location It was within walking distance everywhere, and the trolleys were close by. So many food places around

Dear Thomas, Thank you for staying with us recently. We're pleased to see you enjoyed the convenient location of the hotel. We look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant

Well located

Customer review rating 4.0/5

Rohan A. Business - Confirmed reviews ALL

Good

Dear Rohan A., Thank you for sharing your recent experience with us.. I am sorry to read that your reservation experience was a little clunky. I will be sure to pass on your feedback to our Reservations team for their attention. We hope to see you again. Sincerely, Alex Mihardja Executive Assistant

Great location and customer service!

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Fantastic friendly service when I rung, always at the service desk every time we came and went, always at the breakfast from the staff there too. Breakfast was wonderful as well. Location spot on.

Dear Linda, Your kind words means a lot to us and I will ensure our team knows of your excellent feedback. We look forward to see you again in Melbourne on your next travels. Thank you again for the encouraging review. Sincerely, Alex Mihardja Executive Assistant

Great place to stay

TripAdvisor rating 5.0/5

kerriexx5 TripAdvisor review

Great place to stay central to everything right in the middle of Chinatown great restaurants to choose from .. staff couldn’t have been any more helpful Rooms are on small side but clean and tidy bathroom …good shower water pressure best ever had in a hotel we will definitely be be back there

Dear Kerriexx5 Thank you so much for staying with us and for sharing your positive experience after staying with us recently. We are so pleased that you enjoyed all aspects of your stay with us and we look forward to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Executive Assistant

Not as good as in the past

TripAdvisor rating 3.0/5

Abbymac4 TripAdvisor review

We have stayed many times. The last 2 times the beds have been very hard and even having a “topper” on ( which we had to ask for) didn’t help. The pillows also were awful. Also no room service, even though it was stated that we get room service every 3 days. We had to go to reception for toilet paper, clean towels and tea, coffee and milk. The bar has become pure gaming machines and the nice restaurant upstairs has gone. We probably won’t stay here again as we have become disappointed with it.

Dear Abbymac4, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we always find valuable. In regards to the servicing of the room only on the third day, this arrangement is only temporary and we are hoping that we would be back to the daily servicing sooner than later. Unfortunately Louden Kitchen is now only open for breakfast, however Eva's Bar and Restaurant, located on the adjacent Pullman Melbourne on Swanston (just above the Black Opal Tabaret) is open daily. You have indicated that you won’t be staying with us again and for that, I am really sorry. Sincerely, Alex Mihardja Executive Assistant

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