Mercure Welcome Melbourne 3 stars
Customer review rating (ALL Rating) 4.3/5 35 reviews
ALLSAFE approved hotel
Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!
265 Little Bourke Street
Skybus: Southern Cross Station
CHAPEL STREET / TOORAK ROAD: TRAM 8
MELBOURNE UNIVERSITY: TRAM 3
ST KILDA BEACH AND ACLAND STREET: TRAM 16
AVALON At 60km / 37 miles
MELBOURNE TULLAMARINE AIRPORT At 25km / 15.53 miles - Shuttle paying
MELBOURNE TULLAMARINE AIRPORT At 25km / 15.63 miles - Shuttle paying
SPIRIT OF TASMANIA At 4.5km / 2.8 miles
YARRA FERRY TERMINAL At 1.6km / 0.99 miles
MELBOURNE HELIPAD At 1.6km / 0.99 miles
HUME HIGHWAY At 8km / 4.97 miles
MONASH FREEWAY At 4.8km / 2.98 miles
WESTGATE FREEEWAY At 6.4km / 3.98 miles
FLINDERS STREET At 0.5km / 0.31 miles
SOUTHERN CROSS STATION At 1.6km / 0.99 miles
Check-in from - Check out up to
The Louden Kitchen and Grill is a contemporary restaurant offering a great value buffet breakfast.
The perfect place for a light breakfast, casual lunch or evening snack. Soul Café's menu offers something to please everyone including an abundant selection of hearty home-style food, premium coffee and a great selection of T2 herbal teas.
Visitors looking for stylish, affordable Melbourne accommodation should look no further than Mercure Welcome Melbourne. Tastefully appointed and contemporary, guest rooms at this impressive Melbourne hotel offer everything needed for a comfortable stay. A vailable in a variety of configurations - including Superior and Premium options - guest rooms feature a range of convenient amenities, which include a TV with cable and pay-per-view channels, WIFI access, a work desk, a minibar and a modern ensuite.
100% genuine reviews from our guestsFind out more
Great to be back again after 2 years
Customer review rating 5.0/5
Peter H. Friends - Confirmed reviews ALL
Accomodation for 3 gents on their annual footy trip. As usual rooms were more than satisfactory and that is why we have been staying ther efor over 10 years now. Friendly welcoming staff were happy to assist with anything.
Dear Peter H., It's great to have you staying back with us again. We appreciate your continuous patronage and very pleased that we were able to provide you with consistent service & facilities. We look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant
Customer review rating 4.5/5
Fee Friends - Confirmed reviews ALL
Great location in Melbourne CBD. The staff really were amazing- very welcoming and attentive. I would stay again because of the great staff.
Dear Fee, Thank you very much for staying with us and for sharing your wonderful feedback. I will be sure to share your kind words to our team. We look forward to see you again in the near future. Sincerely, Alex Mihardja Executive Assistant
Customer review rating 3.0/5
Tania Friends - Confirmed reviews ALL
Great location and clean rooms. The room of our travelling companions was not ready for many hours after the scheduled check-in time. Fortunately our room was ready and they could refresh there. Our room had limited powerpoints which was problematic, one behind the bed did not work, there were none anywhere near the desk and any kettle / laptop required pluggin into the bathroom.
Dear Tania , Thank you for taking the time to tell us about your experience at the Mercure Welcome Melbourne. I am happy to hear that your room was available upon arrival and you found the accommodation to be clean. Apologies for the inconveniences experienced due to the lack of power-points in the room. On your future stays with us, please feel free to let our Housekeeping team know of your concern and we would be able to organize a power-board for you. Once again, we thank you for your feedback and we look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant
Great Location - average stay
Customer review rating 3.0/5
Donna Families - Confirmed reviews ALL
Initial room had leaky bathroom - was quickly moved to another room. This room was exactly the same layout but bed had broken springs, was terribly uncomfortable. Another guest told me in the lift, they had to change rooms due to terrible bed also. TV remote only worked if you were within 30cm of TV. Kettle had the smallest cord and had to be put in front of the TV to reach power point. Not very safe. And the fridge froze the milk. Had to take my rubbish down to reception as they would not service room until day 3 of a 4 night stay. Wasn't great leaving hotel Sun morning trying to avoid stepping in the vomit in the street outside the entrance. Still there on return at 9am - ever heard of a bucket of hot water?
Dear Donna, Thank you for your feedback. Please allow me to apologize that we were unable to provide you with a thoroughly comfortable & enjoyable stay. We take your concerns & constructive feedback on board. We hope that we can still look forward to welcoming you back in the future for a better experience. Sincerely, Alex Mihardja Executive Assistant
Great to be back!
Customer review rating 4.5/5
Peter Friends - Confirmed reviews ALL
First time back travelling since pre-pandemic, and my first stay back at the Mercure since 2019. The place is great - the room was well presented and had everything required. My only comment would be the showering space, but as I am a larger person that’s on me to lose a bit of weight too. Included in my stay was breakfast each morning and the buffet was great with plenty of options. My choices were simple - bacon, eggs and sausages, but fruit, toast and many other options were available. Location wise the hotel is right next to Chinatown and just over a 5min walk to Federation Square / Flinders Station, and there are plenty of great bars, restaurants and stores nearby. Ultimately I always regard my hotel room as the place I store my items while I’m out and about and a place to rest my head at the end of the day. The Mercure offers both of those and at a great price. The staff are also very friendly and great to deal with. TL:DR: highly recommend staying here.
Great to have you back! Thank you for staying with us again post pandemic. We appreciate your detailed feedback, and I will be sure to pass on your kind words to our team. We look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant
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