Mercure Welcome Melbourne 4 stars

Customer review rating (ALL Rating) 3.9/5 4,688 reviews

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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!

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Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Telephone
Fax +61 3 9639 0555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  4,688 reviews

TripAdvisor Rating  3.5/5  4,939 reviews

Customer review rating 4.0/5

Bich T. V. Business - Confirmed reviews ALL

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Dear Bich T. V., We\'re glad you enjoyed your stay overall and we look forward to your next visit. Regards, Alex Mihardja Executive Assistant

Customer review rating 1.5/5

Luiz O. M. J. Solo - Confirmed reviews ALL

One of the worst Mercure I've stayed globally. The brand isn't usually the most lux, but it those hold good high standards in other locations. This one was more like a hostel, ibis Budget type of place. The lifts are super slow and because there's only two sometimes you have to wait a long time for one with enough space for you to jump in. The breakfast is really basic, even for Australian standards, but I would say it's not worth including in your stay. Because of the location you're better off going to any of the many cafes around it. No room cleaning either... Very noisy aircon and prey they don't allocate you near the lifts or the vending machines, as there is no soundproofing.

Dear Luiz O. M. J., Thank you for sharing your detailed feedback. I’m truly sorry to hear that your stay did not meet expectations and that several factors negatively impacted what should have been a restful break. Your comments regarding noise, air conditioning, lift delays, and overall comfort have been noted and shared with our management team for immediate review. While our cleaning policy is to service rooms every third day, we do offer fresh towels and in-room top-ups daily on request—I\'m sorry if this was not made clear during your stay. We understand your disappointment and regret that your experience with us fell short of the Mercure standards you’re familiar with. Our sincere apologies. Best regards, Alex Mihardja Executive Assistant

Customer review rating 3.5/5

Sandra B. Friends - Confirmed reviews ALL

I am a Melbourne resident and had dear friends over from Adelaide so decided to meet them in the City for a couple of nights. Their travel agent had recommended this hotel for them, if it had been up to me I would have gone with the Novotel on Collins (I'm an All Accor member) What was great? The Staff!: The hotel staff were really kind, incredibly friendly and went out of their way to make us all feel comfortable. They made sure I was on the same floor as my friends - I checked in a day later and they arranged for me to be close by. Thanks again to the the Chef and breakfast staff, I am Coeliac with a milk allergy and eating anywhere is tricky - your kitchen staff knew what was "safe" for me to eat and I was thankful both mornings for the Chef for making me some eggs and I was unable to have the scrambled eggs from the buffet :) What wasn't so great? There was no separate serving tongs etc for picking up hash browns etc. for those of us with Autoimmune conditions/allergies and cross-contamination problems - and believe me, I wouldn't have been the only one....and of course I can't use the same utensils someone else has used on a gluten containing food such as or sausage, so I struggled a bit with regular utensils. I did it, but I looked crazy and it took me ages to get food on my plate! :) The verdict? The view from my window was a brick wall - you win some you lose some and really I was just there to see my friends and show them around our amazing City, so that OK. Having spent a full two months in a several different Countries in the latter months of last year, I stayed at 3, 4 and 5 star hotels of this chain (and others chains also) and I'd pop this one at a solid 3 star hotel...mainly due to the fact that there was no little "extras" The staff are absolutely 5 Star but I could not find a hair dryer in my room anywhere and there was no water bottle either...there was an empty bar fridge, which I thought was bizarre for a 4 star Hotel? No Water. No Safe. No Hair Dryer. 3 stars for me. Brilliant Staff.

Dear Sandra B., Thank you for your thoughtful feedback and kind words about our team – we’re delighted they made you feel welcome and well looked after. We’re sorry to hear about the missing amenities and your experience at breakfast, and we truly appreciate the suggestions regarding cross-contamination concerns. Your comments will be shared with the relevant teams as we continue to improve. Regards, Alex Mihardja Executive Assistant

Customer review rating 3.0/5

Charleton G. Families - Confirmed reviews ALL

A few little things that made the stay not as good as it could have been. Family in a small room. No brush for toilet or fan in the bathroom. The beds were very uncomfortable and hard.

Dear Charleton G., Thank you for your feedback. We\'re sorry to hear the stay didn’t meet expectations and will review your comments to help improve comfort and amenities for future guests. Regards, Alex Mihardja Executive Assistant

Customer review rating 1.5/5

Melanie B. Families - Confirmed reviews ALL

Staff has limited understanding of more than basic English - 3 times I emphasised the need for a wheelchair accessable taxi not just a maxi taxi when I requested taxi be ordered for transport to the airport. This did not happen as a normal non wheelchair accessable taxi was ordered causing extreme issues with transport. Room that we were put into (449) was in a position that made it extremely difficult (and resulted in be disturbances to neighbouring rooms) to manuvure the wheelchair easily and safely, door was unable to be held open, and I was unable to get behind chair to push into the room.

Dear Melanie B., Thank you for your feedback. I\'m very sorry to hear about the challenges you faced with both the taxi arrangements and the accessibility of your room. This is certainly not the experience we aim to provide, especially for guests with mobility needs. Your comments have been shared with our team for urgent review and we will follow up with additional training to help prevent this in future. Kind regards, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 3,515 reviews 9.6/10 Location
  • 4,078 reviews 5.1/10 Room
  • 2,951 reviews 7/10 Service
  • 68 reviews 5.6/10 WiFi
  • 2,320 reviews 2.7/10 Comfort
  • 1,508 reviews 6.2/10 Cleanliness
  • 833 reviews 7.9/10 Breakfast
  • 731 reviews 2.9/10 Amenities

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