Mercure Welcome Melbourne 4 stars

Customer review rating (ALL Rating) 3.8/5 4,032 reviews

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Description

Hotel extras

  • Central CBD location

  • Bourke Street Mall, Emporium and Melbourne Central close by

  • State Library Victoria a short walk away

  • Melbourne Cricket Ground & Rod Laver Arena easily accessible

  • Easily accessible public transport

Our accommodation(s)

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Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  4,032 reviews

Customer review rating 1.5/5

Tommy N. Families - Confirmed reviews ALL

Good size rooms with small but adequate bathroom, room cleaning only occurs every 3 nights, beds were horrible as you can feel the springs on your back, popcorn ceilings.

Dear Tommy N., Thank you for your feedback. We’re pleased you enjoyed the great location and room size, though we’re sorry to hear that other aspects of your stay did not meet your expectations, particularly the comfort of the bed and housekeeping schedule. As part of our current cleaning policy, stayover rooms are serviced every 3 days, with fresh towels and in-room supplies available daily upon request. We appreciate you sharing your comments with us. Regards, Alex Mihardja Executive Assistant

Customer review rating 3.0/5

Craig S. Business - Confirmed reviews ALL

Just good enough

Dear Craig S., Thank you for your feedback. We’re sorry to hear your experience did not fully meet expectations and appreciate you taking the time to share your comments. Regards, Alex Mihardja Executive Assistant

Customer review rating 4.0/5

Glen B. Business - Confirmed reviews ALL

The location, staff and room were great. I love being so central to everything. I would just like to mention however, that the air conditioning in the room was very noisy.

Dear Glen B., Thank you for your lovely feedback. We’re delighted you enjoyed the central location, friendly staff and your room. We’re sorry to hear the air conditioning was noisy and appreciate you bringing this to our attention, which we will review with our team. Regards, Alex Mihardja Executive Assistant

Customer review rating 3.5/5

Elizabeth M. Couples - Confirmed reviews ALL

Overall a fabulous location and will definitely rebook. Make sure to ask for a bigger room if you’re claustrophobic, like me. No openable window and no balcony. The only 2 faults.

Dear Elizabeth M., Thank you for your lovely feedback. We’re so pleased you enjoyed the great location, quiet atmosphere, and cleanliness. We appreciate your comments regarding room size and ventilation, and will share these with our team. We look forward to welcoming you back again soon. Regards, Alex Mihardja Executive Assistant

Customer review rating 3.5/5

Andersson J. Solo - Confirmed reviews ALL

Room ok, location great, Front desk Chaos

Dear Andersson J., Thank you for your feedback. We’re pleased you enjoyed our great location, and we’re sorry to hear your experience at the front desk did not meet expectations. Your comments have been shared with the team for review, and we appreciate you taking the time to let us know. Regards, Alex Mihardja Executive Assistant

Other web-users rate our hotel

  • 3,258 reviews 9.7/10 Location
  • 3,865 reviews 4.8/10 Room
  • 2,529 reviews 6.8/10 Service
  • 63 reviews 5.5/10 WiFi
  • 2,255 reviews 2.6/10 Comfort
  • 1,364 reviews 5.8/10 Cleanliness
  • 801 reviews 7.4/10 Breakfast
  • 684 reviews 2.5/10 Amenities

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