Great hotel but unfortunately we were woken around 7am to construction work nextdoor to our room After 45 minutes of the banging we notified the front desk they quickly stopped the work but it was then hard to fall back to sleep. The work again started at 9;30am so l wasnt very happy!

Chose this place as it would be easy to use the trams to get to concert we were in Melbourne for. Booking process was easy and they provided online check in before we got there. We were driving there so the only issue I had was that we couldnt get to the hotel out front as it was in Swanston street where the trams and pedestrians have right of way and not cars so I had to ring reception to find out where the parking was. It was back up in Russell street and then we walked down with our bags. Once we got there the check in process was efficient and easy and when we went up to our room we found it to be clean, nice, great clean bathroom and comfy bed. Very quiet in room so soundproofing was good as well. Nice size room with a couch and small coffee table near the window. Nothing to complain about and the happy hour downstairs in the restaurant weas great value as well, We had dinner there as well , the meals were certainly not big but were good. Breakfast was good in the morning which was continental and a la carte so we had good choice. again great meals and service was good. Check out was easy, and then we had the trek up hill to the car park which was the only down side of the whole experience. for those who dont have a car, great central CBD location with great rooms and service

We stayed at the weekend just gone & enjoyed the property. The only problem we had was the restaurant wasnt well set up for breakfast. The selection was adequate not fantastic. The pricing wasn't good value in my opinion. You paid for either a buffet brekkie or for a cooked brekkie & if you wanted some of each then you were billed for 2 brekkies. Other than that it was great on every front.

I am fortunate to stay in quite a few hotels both in Australia and OS for business. I very rarely provide feedback however my stay here a couple of weeks ago was simply exceptional. I had not been at the property since the renovation and it was well appointed. Aldo and Diana made me feel incredibly welcome and at home. They took care of everything and I relaxed immediately after arriving. I had not felt that feeling in some time.

Lovely renovated hotel in the heart of Melbourne. Excellent breakfast. Fantastic lounge at the top floor with view on the city Nice gym with great machines and big place for exercising unusual in this kind of hotel

the room was good. A bit disappointed with being charged extra for arriving early seen we indicated on our booking we would be arriving early. When arriving at breakfast we were seen to our table but did not get served for another 20 minutes for our order. The bacon was burnt not especially nice to eat. If this is the new 5 star service I think there needs to be a review of their pricing structure to match the non service.

This was an excellent choice of location for our Australian Open trip. We were able to walk to great shopping , restaurants and all of the places we wanted to go. The staff in all departments were very friendly and helpful . Issues were dealt with immediately and fixed.

Stay was great, and the room was lovely but the lack of a desk in the room to do work was rather strange and eventually became quite annoying. Check-in was awesome with Aldo up in the Executive Lounge, but check-out was a frustrating experience with the front desk staff becoming terse and defensive when I became confused following their own confusing statement about the room rate. Maybe the staff could turn it down a notch, lose the attitude and be clear in what they are trying to explain. A good hotel but have a long way to go to match the other two Pullmans in Melbourne.

The Pullman on Swanston has a great location and close to china town. Staff professional and welcoming although housekeeping was average as room not cleaned properly as bins weren’t emptied by last occupants.Breakfast nice but buffet breakfast would have been nice as more choice available.

Great hotel. Close to everything. Recently renovated and it looks great. Helpful staff. Breakfast was fantastic- order a la carte or buffet. Rooms large and comfortable. Situated close to China Town but walking distance to Lygon Street as well.

I loved my recent stay at the Pullman! The room decor is so quirky you can't help but smile! I found the bed so comfortable and the complimentary locally made toiletries were excellent to use. I liked that they were provided in large dispensary bottles. The bathroom was clean and spacious. Also, the staff were very friendly and helpful. I paid extra to use the Club Lounge as the Pullman had a special deal. The Lounge is quiet and charming. I enjoyed a quiet drink with canapes in the evening and a very satisfying breakfast in the morning. The only disappointment was that the coffee was not barista made but rather just made with pods. Overall, I was very impressed with the Pullman. I would stay here again when in Melbourne but only if I could secure a good rate. Taxis can't pull up to the front of the hotel and the drop off point is in a lane-way. The entrance to the Pullman is not all that clear or welcoming at this side.

We have stayed here quite a few times & it is amazing! Recently refurbished the rooms & restaurant are beautiful. Fantastic location, just behind Bourke street making it a great location for those who love shopping!

The upgrade from Grand Mercure to Pullman has seen a completely refurbished hotel in the centre of Melbourne. The rooms are a modern theme, very comfortable and spacious with comfortable king bed. Restaurant needs more settling in with further staff training. I very enjoyable stay.

A new well designed hotel in a good location for an overnight stay in the city. Close to the main shopping area. A short walk from the train station and Southbank. No need to drive into the city and worry about parking.

This hotel has excellent staff and is very comfortable facility. The lounge is a fantastic venue with a great views. The rooms are very comfortable and clean. The hotel is located centrally in the CBD within easy walking distance of a huge number of shops, offices and restaurants.