Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,918 reviews

Best price
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Novotel Sydney Darling Square - Image 1
Novotel Sydney Darling Square - Image 2
Novotel Sydney Darling Square - Image 3
Novotel Sydney Darling Square - Image 4
17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • Stroll to ICC, TikTok Entertainment Centre, Chinatown, Darling Harbour and much more.

  • Enjoy craft beers and bespoke wines at Pumphouse Bar & Restaurant.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Lap Pool & Gymnasium.

  • Complimentary Wi-Fi for ALL!

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Single Size Beds

Photo out of - SUPERIOR ROOM, 2 Single Size Beds

The Superior Twin Room includes 2 single beds- en suite with rain shower option-flat-screen TV and air conditioning. There will be a surcharge of $60 for the third person staying in the same room (day bed only).

  • Views:

    City View or Park view

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Park view
See availabilities

Deluxe Room includes a King bed-en suite with rain shower option-Smart TV with access to online streaming services and air conditioning. View over Sydney s Chinese Gardens and extras such as complimentary wifi and luxury amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Executive Room includes a King bed with view over Sydney's Chinese Gardens - en suite with rain shower option and Smart TV with access to online streaming services.

  • Views:

    Garden View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 230 rooms
  • 3 rooms for people with reduced mobility
  • 12 connecting rooms
  • 230 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Italian
  • Thai
  • Turkish
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Family

Services for children

  • Board games available

Well-being

Heated indoor lap pool

  • Covered
  • On site

Fitness Centre

  • On site
  • Near the property
  • Outdoor parking
  • Public

  • Parking pricing: 24.83 € 40 AUD Per day

PUMPHOUSE RESTAURANT and BAR

Photo out of - PUMPHOUSE RESTAURANT and BAR

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Cooking style
International
Capacity
248
Accessibility
Accessible service
17 Little Pier Street, 2000 Darling Harbour, Australia
Telephone +61 2 8217 4100
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Ps Wine is a wine bar situated in the heart of Darling Square. Our signature small plate menus boasts flavors from the Mediterranean and Levant, with a rotating list of old and new world wine varietals and house cocktail creations.

Start your day with a delicious breakfast crafted from fresh, locally sourced ingredients. Enjoy a range of hot and cold selections.

Take a swim or a dip in our temperature controlled indoor lap pool and relax with views of Darling Square and the Chinese Gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,918 reviews

Customer review rating 2.5/5

Manoj B. Business - Confirmed reviews ALL

Dear Manoj, Thank you for your honest feedback. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Our front desk team is committed to providing invoices promptly upon departure, and we regret that this was not your experience. A copy of your bill has been located and sent to the email address you provided. We also acknowledge your comments about the assistance you received at checkout. Every member of our team is trained to support business travellers with efficiency, and we are disappointed that we fell short on this occasion. We guarantee your next stay with us will be a whole lot better. Sincerely, Matthew Hill General Manager

Customer review rating 4.0/5

Kathlene K. P. Families - Confirmed reviews ALL

Dear Kathlene K., Many thanks for telling us how your experience with us went. We are delighted that you found your room comfortable and clean, and that our bed helped you enjoy a restful stay. That said, we are sorry that the internet connection fell short of your expectations. As an ALL member, you can access complimentary WiFi throughout the hotel, and our team is always happy to assist with any connectivity concerns during your visit. Nonetheless, our team takes great pride in making every guest feel welcome, and we are especially glad that Silia at reception made a warm impression on you. Our central location in Darling Square also places you steps away from Darling Harbour, Chinatown, and the ICC Sydney, with our indoor heated pool and Pumphouse Bar & Restaurant ready to round out your next family trip. We hope to welcome you again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Jennifer S. Solo - Confirmed reviews ALL

Dear Jennifer, Thank you for taking the time to leave us a review. We are thrilled you enjoyed the cleanliness of your room and the comfort of your bed. Still, we are sorry the TV streaming fell short. Finally, we are so glad our Darling Square location made your stay even better. We wish you a pleasant day ahead. Best wishes, Matthew Hill General Manager

Customer review rating 4.0/5

Jubilee R. Friends - Confirmed reviews ALL

Dear Jubilee, We appreciate your feedback. We are delighted that you and your group had such a smooth gathering in our meeting room and that Chris made the arrangements so easy for you. We are also glad you found your room clean and comfortable. That said, we are sorry that the light from the wall gadgets affected your sleep. Our team is always available to help with small adjustments during your stay. Finally, we are pleased our Darling Square location served your get-together well, right in the heart of the action. Thanks again for taking the time to tell us about your stay with us. Sincerely, Matthew Hill General Manager

Customer review rating 2.0/5

Danielle M. Families - Confirmed reviews ALL

Dear Danielle, It is disheartening to learn that we fell short of your expectations. We are pleased that our central Darling Square location added convenience to your family stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Discovering an oversight in the bedding is certainly not the standard we strive for, and we regret the concern this caused. Our team takes great care in maintaining our rooms and is always available to address any shortcoming right away. Once again, thank you for reviewing us and we apologise for any inconveniences. Sincerely, Matthew Hill General Manager

Dear Manoj, Thank you for your honest feedback. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Our front desk team is committed to providing invoices promptly upon departure, and we regret that this was not your experience. A copy of your bill has been located and sent to the email address you provided. We also acknowledge your comments about the assistance you received at checkout. Every member of our team is trained to support business travellers with efficiency, and we are disappointed that we fell short on this occasion. We guarantee your next stay with us will be a whole lot better. Sincerely, Matthew Hill General Manager

Customer review rating 4.0/5

Kathlene K. P. Families - Confirmed reviews ALL

It was a very nice stay with comfortable bed and clean amenities.

Dear Kathlene K., Many thanks for telling us how your experience with us went. We are delighted that you found your room comfortable and clean, and that our bed helped you enjoy a restful stay. That said, we are sorry that the internet connection fell short of your expectations. As an ALL member, you can access complimentary WiFi throughout the hotel, and our team is always happy to assist with any connectivity concerns during your visit. Nonetheless, our team takes great pride in making every guest feel welcome, and we are especially glad that Silia at reception made a warm impression on you. Our central location in Darling Square also places you steps away from Darling Harbour, Chinatown, and the ICC Sydney, with our indoor heated pool and Pumphouse Bar & Restaurant ready to round out your next family trip. We hope to welcome you again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Jennifer S. Solo - Confirmed reviews ALL

Clean room, comfy bed. Rain shower was beautiful. No streaming capabilities on the tv. No noise cancellation anywhere, so could hear traffic through the windows, and other guests and children through the door.

Dear Jennifer, Thank you for taking the time to leave us a review. We are thrilled you enjoyed the cleanliness of your room and the comfort of your bed. Still, we are sorry the TV streaming fell short. Finally, we are so glad our Darling Square location made your stay even better. We wish you a pleasant day ahead. Best wishes, Matthew Hill General Manager

Customer review rating 4.0/5

Jubilee R. Friends - Confirmed reviews ALL

We were there as a group for a get together. Meeting room, computer and PowerPoint and room set up was done very well. Chris was very helpful.

Dear Jubilee, We appreciate your feedback. We are delighted that you and your group had such a smooth gathering in our meeting room and that Chris made the arrangements so easy for you. We are also glad you found your room clean and comfortable. That said, we are sorry that the light from the wall gadgets affected your sleep. Our team is always available to help with small adjustments during your stay. Finally, we are pleased our Darling Square location served your get-together well, right in the heart of the action. Thanks again for taking the time to tell us about your stay with us. Sincerely, Matthew Hill General Manager

Customer review rating 2.0/5

Danielle M. Families - Confirmed reviews ALL

We stayed for three nights. On the second night, when we got into bed, we discovered that a piece of paper had been left in the bed when it was made, which was disappointing and made us question the cleanliness and attention to detail. On our final day, our room was not cleaned at all. After being out for the entire day, we returned to find that the beds had not been made, the bins had not been emptied, and there were no fresh towels provided. We contacted staff to have the room attended to, but unfortunately, we were only able to get clean towels and have the bins emptied. Even after this, the wet towels from the previous day were still left on the bathroom floor. This was particularly disappointing, as we expected the room to be properly serviced during our stay. The location was good, but overall, we were disappointed with the housekeeping service and the standard of cleanliness during our stay.

Dear Danielle, It is disheartening to learn that we fell short of your expectations. We are pleased that our central Darling Square location added convenience to your family stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Discovering an oversight in the bedding is certainly not the standard we strive for, and we regret the concern this caused. Our team takes great care in maintaining our rooms and is always available to address any shortcoming right away. Once again, thank you for reviewing us and we apologise for any inconveniences. Sincerely, Matthew Hill General Manager

Customer review rating 2.5/5

Hanh N. Families - Confirmed reviews ALL

We enjoyed the overall experience. However we found some things that can be improved upon, such as the breakfast buffet service.

Dear Hanh, Thank you for your honest feedback. We are happy that you and your family had an enjoyable time at our hotel. However, we sincerely apologize that the quality of our dining service and the availability of our front desk support fell short of your expectations. Your comments regarding the rushed atmosphere and the delay in luggage assistance have been noted, and our team remains ready to help whenever needed. We hope you’ll consider us for your next stay in Sydney to see how we implemented your feedback. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Sara B. M. P. Business - Confirmed reviews ALL

The location was excellent, and the breakfast exceeded my expectations. The staff were very kind and helpful. The room was very clean and spacious.

Dear Sara, Thank you for your wonderful feedback. We are delighted that you found our location excellent and your room both clean and spacious. It is great to know that our breakfast exceeded your expectations and that our team made you feel so welcome with their kind and helpful service. We are especially glad your business trip to Novotel Sydney Darling Square was such an enjoyable one, right in the heart of Darling Harbour. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.0/5

Bianca C. Families - Confirmed reviews ALL

nice atmosphere, clean and the staff were helpful and friendly.

Dear Bianca, Thank you for your kind words. We are delighted that you enjoyed the atmosphere at Novotel Sydney Darling Square and found everything so clean and welcoming. Our team takes great pride in being helpful and friendly, so it means a lot to know they made your family stay a comfortable one. We hope to welcome you back in the future. With kind regards, Matthew Hill General Manager

Customer review rating 3.5/5

Leslei S. Families - Confirmed reviews ALL

I had to go back to the reception 4x from 1.30pm to 5.30pm before they were able to give me a room I booked with a breakfast and $50 voucher. Due to this delay, I wasn’t able to use the voucher to dine at the Pump House coz by the time I got the room, I had to go to the concert already, Pump House only opens at 12nn the next day which then I had to be at the airport. So no other choice but to just use it at the lobby cafe. Although the manager and the lady barista were all accommodating which I appreciated, as well as the receptionist from the Philippines who offered a 12nn checkout. Experience could’ve been better if the room was available sooner. Thanks.

Dear Leslei, We appreciate your feedback. We are delighted that you found your room clean and your bed comfy during your time at Novotel Sydney Darling Square. It is also heartening that our team members, from the manager to the barista and the receptionist who arranged your late midday checkout, left a warm impression on you. Even so, we are sincerely sorry that some aspects of your stay did not meet your expectations. The extended wait before your room became available clearly impacted your plans, and we regret that this meant you were unable to enjoy Pumphouse for dinner before your concert. We understand how important a timely arrival is when your schedule is tight. Nonetheless, we hope the convenience of our Darling Square location allowed you to make the most of your visit to the city before heading to the airport. We hope to welcome you again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 3.0/5

Veronique F. Couples - Confirmed reviews ALL

Great hotel and location, sadly the worse check-in experience. Arrived early to drop bags and do pre-registration until the room was ready, which was fine. Once we returned past check-in time there was a huge line up, and it took almost 45min only to collect a key. Rooms where not ready for others we were travelling with that hadn’t pre checked-in earlier, and staff were continuously leaving check-in desks for 5-10 minutes at a time to retrieve bags for those who had checked out that day, adding to the check in delay. There seemed to be little sense of urgency in some staff members and no system in place to serve both arriving and departing guests efficiently. We had a marathon that night, and this rushed our prep time.

Dear Veronique, Thank you for choosing to stay with us. We are delighted that you found our hotel and its Darling Square setting so well suited to your trip. That said, we are sincerely sorry that some aspects of your stay fell short of what you were expecting. The wait you encountered at the front desk is not the smooth arrival we aim to provide, and we regret the frustration it caused. Your suggestion about having additional team members assist with luggage during busy periods has been noted, and we appreciate you taking the time to share it. We also understand that the ability to stream content from your phone to the television would have added to your comfort, and we will keep this in mind. Nonetheless, our central location remains one of the features our guests value most, placing you steps away from Darling Harbour’s dining, entertainment, and the ICC Sydney. It is wonderful to know this contributed positively to your stay. We sincerely hope you’ll consider staying with us again for your next visit to Sydney. Best wishes, Matthew Hill General Manager

Customer review rating 4.5/5

Jason N. Families - Confirmed reviews ALL

Novotel Darling Square continues to be a favourite of mine for its central location, rooms and staff. Rooms are generally well kept and clean, it is conveniently located among most of my go-to places when visiting Sydney and friendly staff always the stay more personalized, friendly and welcoming.

Dear Jason, Thank you for choosing to stay with us. We are delighted that Novotel Sydney Darling Square continues to be a favourite of yours. Knowing you value our central Darling Square location, our rooms, and our team means a great deal to us. Syd will be thrilled to hear that her service stood out during your visit. We are also grateful for your loyalty as a Platinum ALL member and for recommending both our hotel and the programme so highly. That said, we are sorry for the wait you experienced at the priority check-in desk. We also regret the shortcomings you noticed in the bathroom of room 717. Our housekeeping team is always available to address these rare oversights on the spot, and we have shared your observations with them for their attention. Nonetheless, we are pleased that you found your room as clean as always. Our team takes great pride in maintaining the comfort and standards you have come to expect from us. We look forward to welcoming you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Suellen H. Couples - Confirmed reviews ALL

As above

Dear Suellen, We very much appreciate you taking the time to give us such generous feedback. We are delighted that Kristina made such a genuine impression on you at reception. It warms us to know her kindness and professionalism are the reason you keep returning to Novotel Sydney Darling Square. We are also glad you appreciated our central Darling Harbour location, with easy access to tourist spots and transport just steps away. It is lovely that you and your partner enjoyed the indoor heated pool and the other facilities we offer. We hope to welcome you back in the future. With kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Maria N. Families - Confirmed reviews ALL

Our hotel room was clean. Staff were happy enough. It had a luxury fill first time for my children to experience quality accommodation. Such a great idea to have the water Felton in the foyer lobby area to fill up our bottles and to have a cool refreshment while you wait for your room to be ready. The pool temperature could’ve been a little bit warmer.

Dear Maria N., Thank you for choosing to stay with us. We love that you found our location so accessible, with easy access to bars, restaurants, the light rail and shops. It is wonderful that your children enjoyed their first taste of luxury accommodation. We are also glad you appreciated the clean room and our friendly team. That said, we are sorry the pool did not feel as warm as you had hoped. Our indoor pool is heated all year round, and our team is always happy to assist with any comfort concerns during your stay. We also note your wish for a spa, even though our property does not offer one. Nonetheless, our central spot in Darling Square means you are never far from the action. We are also pleased you liked the chilled water station in our lobby, a small touch we provide to keep our guests refreshed while they settle in. We hope to welcome you again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 3.5/5

Elizabeth M. Families - Confirmed reviews ALL

Was disappointed with the room. We specifically booked 2 single beds and reception even mentioned it on check-in. But when we got to our room, it was one bed. We were told it was a king which was not what we booked.

Dear Elizabeth, Thank you for taking the time to share your experience with us. It is pleasing to know that our reception team acknowledged your preferences at check-in. However, we are sincerely sorry that the accommodation did not match the booking you made. We understand your disappointment with the room configuration and regret this oversight. Nonetheless, we are glad that your overall stay left a positive impression. We wish you a pleasant day ahead. Best wishes, Matthew Hill General Manager

Customer review rating 4.5/5

Menchu M. Friends - Confirmed reviews ALL

Well located, comfortable room and staff were helpful

Dear Menchu, We’re glad that our establishment could be of service to you. We are delighted that you found our hotel conveniently located and your room comfortable. It is also great to know our team was helpful throughout your stay. However, we are sorry for the wait you experienced at check-in. Our team always aims to welcome guests promptly, and we regret that we fell short on this occasion. Nonetheless, we are pleased that your stay in Darling Square worked so well for your trip with friends, and that you enjoyed the comfort we strive to provide at Novotel Sydney Darling Square. We hope to welcome you again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Darrell T. Families - Confirmed reviews ALL

as above

Dear Darrell, We appreciate your feedback. We are thrilled that our service and accommodation met your expectations. We do regret the minor shortcoming with the bedside setup and appreciate you bringing it to our attention. Nonetheless, your generous recommendation means a great deal to us. Thanks again for taking the time to tell us about your stay with us. Sincerely, Matthew Hill General Manager

Customer review rating 5.0/5

Scott M. Business - Confirmed reviews ALL

Staff were friendly and helpful. Service was good and room as nice.

Dear Scott, Thank you for your kind words and positive feedback. We are delighted that you found our team friendly and helpful during your business stay. It is great to know that our service met your expectations and that your room left a nice impression. Our staff genuinely enjoy taking care of our guests, and your feedback means a lot to us. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Kathleen M. Business - Confirmed reviews ALL

Perfect location for my trip. Great staff, friendly. Great rooms & service.

Dear Kathleen, Thank you for taking the time to share your feedback with us. We are delighted that our location in the heart of Darling Square suited your travel plans so well. Our team takes real pride in offering warm and attentive service, and we are glad you felt that friendliness throughout your stay. That said, we regret that the TV menu took a little extra time to navigate. Our team is always happy to assist with any in-room technology you may need help with. We look forward to welcoming you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Bryan C. Couples - Confirmed reviews ALL

Quality.

Dear Bryan, Thank you for your wonderful feedback. We are glad you enjoyed the quality and convenience of your stay at Novotel Sydney Darling Square. Your loyalty as a Platinum ALL member is genuinely appreciated, and we are happy that our central Darling Square location served you well. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Sarah S. Business - Confirmed reviews ALL

Staff friendly, great location, easy to walk to places

Dear Sarah, We very much appreciate you taking the time to give us such generous feedback. We are delighted that our central Darling Square location made it so easy for you to get around and walk to the places you needed during your business trip. It is also wonderful to hear that our team made you feel welcome with their friendly service. Once again, thank you for your kind words. Sincerely, Matthew Hill General Manager

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