Mercure Marseille Centre Prado Velodrome 4 stars

Customer review rating (ALL Rating) 4.5/5 980 reviews

Best price
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Mercure Marseille Centre Prado Velodrome - Image 1
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Mercure Marseille Centre Prado Velodrome - Image 3
Mercure Marseille Centre Prado Velodrome - Image 4
11 Avenue de Mazargues, 13008 MARSEILLE, France

Description

Hotel extras

  • Bar & restaurant LE BARIOL

  • 3,229 sq.ft. sunny terrace for breakfast, aperitifs or after work!

  • For families: communicating rooms, baby crib & changing table upon request

  • Dedicated spaces for seminars and business meetings

  • Covered, secure, paying public car park with direct access to the hotel

Our accommodation(s)

Hotel location

Mercure Marseille Centre Prado Velodrome

11 Avenue de Mazargues
13008 MARSEILLE
France

GPS:43.269665, 5.387942

Telephone
Fax +33 4 96 20 37 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LE Bariol

To relax after a long day of work, meet up with colleagues or friends, come and enjoy our Bar Bariol. You will appreciate its magnificent terrace and its modern and warm atmosphere around a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  980 reviews

TripAdvisor Rating  4.0/5  115 reviews

perfect

Customer review rating 5.0/5

Rocio Couples - Confirmed reviews ALL

perfect! merci beaucoup

Nickel

Customer review rating 5.0/5

M. E. Couples - Confirmed reviews ALL

Super

Chère Madame M., Nous vous remercions pour votre avis suite à votre séjour au Mercure Marseille Prado Centre Vélodrome, Nous sommes ravis d\'apprendre que tout s\'est parfaitement bien passé et que vous avez été pleinement satisfait de votre séjour. Votre confort et votre satisfaction sont au cœur de nos priorités, et c\'est un véritable plaisir de savoir que nous avons répondu à vos attentes. L\'équipe travaille chaque jour pour offrir un service irréprochable, et vos commentaires sont une belle récompense pour notre travail. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les plus distingués. Coralie ASDOURIAN Directrice

Central location and friendly staff

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Knowing I was arriving late and needed to check out later than the normal check-out time, I had contacted the hotel ahead of time. All was remarked and the recognition of my status with Accor was also appreciated with the complimentary upgrade

Dear Dickson C., We very much appreciate your comments regarding your stay at the Mercure Marseille Centre Prado Vélodrome. We are pleased to hear that you enjoyed our central location and the friendliness of our team. We place great importance on providing a personalised experience for every guest, and we are delighted that your specific requests, such as late arrival and delayed departure, have been carefully considered. We are also delighted that Marwa and Pauline were able to meet all your expectations, and we will be sure to pass on your compliments to them. These little touches are essential to making your stay even more enjoyable. We are also delighted that the recognition of your Accor status and the complimentary upgrade have added an extra dimension to your experience. Your satisfaction is at the heart of our concerns, and we are delighted to know that you had a carefree stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Coralie ASDOURIAN Director

Great hotel

Customer review rating 5.0/5

Daniel Business - Confirmed reviews ALL

Always take your hotel, great service, proximity of good restaurant, room great and comfortable

Dear Mr e. We very much appreciate your comments regarding your stay at the Mercure Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Coralie ASDOURIAN General Manager

Horrible Service

TripAdvisor rating 1.0/5

262keithd Families - TripAdvisor review

We chose this hotel for its reasonable pricing and location away from the Marseille city center. It’s in a local neighborhood and within about a mile walk of the beach. Nice breakfast every day. But… The front desk staff was awful. First, the staff had us pony up a deposit equal to almost 150% of the room charges for a two-room reservation. Then, when we checked out, they informed us that they had “released “ half of the deposit the day prior and that we owed the full stay’s price of a room to close out. The problem, which I pointed out, was that no credit hit my credit card and the deposit was still listed as a pending charge which I showed via my app. So by the time I left I had paid almost 175% of the hotel tab, waiting for the credit to post. Only took three more weeks despite staff assurances and confusion. Second, parking in the recommended garage was a hassle. It’s around a corner and has a back door connection to the hotel. Front door staff struggled to explain how the garage worked and only gave out passes in 24, 48, or 96 hour increments so we had to go back several times for our week plus stay. Every time we went back they tried to add additional charges to the bill even as we were told on day one that they would just add the full parking amount at once.

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Other web-users rate our hotel

  • 292 reviews 8.7/10 Location
  • 548 reviews 7.6/10 Room
  • 677 reviews 9.3/10 Service
  • 6 reviews 2.2/10 WiFi
  • 267 reviews 9.1/10 Breakfast
  • 210 reviews 9.4/10 Cleanliness
  • 92 reviews 9.3/10 Vibe
  • 89 reviews 7.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.