ibis Zurich Messe Airport 3 stars

Dear Mr V. Thank you for positively reviewing your recent stay. We are glad to hear that you found our hotel suitable for your business accommodation. Our strategic location and comfortable rooms are indeed some of the aspects our guests appreciate the most. We appreciate your feedback regarding the breakfast and would like to assure you that we continuously strive to improve our offerings. We will take your suggestions into consideration for future. We all look forward to seeing you again in the future. Best regards, Florian Kretzschmar, General Manager

Dear Viridiana, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our location convenient and appreciate your kind words about our staff. However, we are sorry to learn about the smell of cigarette smoke in your room. Our hotel is a non-smoking property, and we strive to maintain a smoke-free environment for our guests. We will address this issue with our team to ensure it does not happen again. We understand that the cleanliness of the room and bathroom did not meet your expectations, and we apologize for any inconvenience this may have caused. Our housekeeping team works diligently to maintain high standards of cleanliness, and we will take your feedback into account to improve our services. We look forward to welcoming you back. Best wishes, Florian Kretzschmar, General Manager

Dear H., Thank you for reviewing your stay at our hotel. We appreciate your kind words regarding our clean and comfortable rooms, as well as our friendly team. Our team works hard to ensure a pleasant stay for all our guests. However, we apologize if the room you received did not meet your expectations. We offer various room types and sizes to cater to different preferences, and we are always happy to assist with any requests or concerns during your stay. We also regret to hear that you found our breakfast selection limited. We strive to provide a variety of options to suit different tastes and dietary requirements, and we will take your feedback into consideration. Lastly, as for the welcome drink, we value your Silver status with ALL – Accor Live Limitless loyalty programme and we apologize if there was any confusion or misunderstanding regarding your choice of drink. We hope that you will return on a future occasion. Best regards, Florian Kretzschmar, General Manager

Dear Monica, Thank you for taking the time to share your feedback. We are delighted to hear that you found our location convenient and appreciated the friendly service from our staff during your check-in. We take pride in providing a welcoming atmosphere for our guests. We apologize for any inconvenience you faced while booking through our website. We will look into the issue to ensure a smoother experience for our guests in the future. Additionally, we are sorry to hear about the cleanliness of the window in your room. Our housekeeping team has been informed and will take the necessary steps to address the issue. We appreciate your valuable feedback. It would be a pleasure to have you return in the future. Our very best regards, Florian Kretzschmar, General Manager

Dear Kunal, Thank you for taking the time to share your review. We are glad to hear that you appreciated our convenient location and the lively atmosphere at Charlie's Corner Bar. However, we apologize for the inconvenience you faced with the air conditioning in your room. Our team is always available to assist our guests, and we regret that we were not able to resolve the issue during your stay. We understand that the room size may not have met your expectations, but we assure you that our rooms are designed to provide a comfortable and efficient stay for our guests. We also offer different room sizes to cater to various preferences, as mentioned in our hotel information. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Florian Kretzschmar, General Manager