Mercure Grenoble Centre Président hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 767 reviews

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Mercure Grenoble Centre Président hotel - Image 1
Mercure Grenoble Centre Président hotel - Image 2
Mercure Grenoble Centre Président hotel - Image 3
Mercure Grenoble Centre Président hotel - Image 4
11, rue Général Mangin, 38100 GRENOBLE, France

Description

Hotel extras

  • Certified ALLSAFE

  • Free parking

  • 6,727 sq.ft. (625m2) of flexible lounge space

  • Bar, Restaurant, Room service

  • Garden, Terrace, Pool, Sauna and Fitness Room

Our accommodation(s)

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Hotel location

Mercure Grenoble Centre Président hotel

11, rue Général Mangin
38100 GRENOBLE
France

GPS:45.179852, 5.720304

Telephone
Fax +33 4 76 56 26 82

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L INSTANT M

Our restaurant has a new Brasserie Maison menu since 17 April. Come and discover it. Our team welcomes you from Monday to Thursday evening from 7pm to 9:45pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  767 reviews

TripAdvisor Rating  4.0/5  529 reviews

Rooms are not clean

Customer review rating 2.0/5

Eswara R. N. Business - Confirmed reviews ALL

1. The carpet is having lot of dust and have not been cleaned for several days. 2. All the tables in the room have collected lot of dust 3. Chair cover rexine or leather is torn off 4. Breakfast housefly and mosquitoes are on cut fruits and other places. 5. Not worthy Hotel for stay.

Pleasant staff

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Short stay. Friendly staff. Comfortable room

Dear JO-ANNE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Président. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, David - Front office manager

Great Location, services and amenities, as well as great Staff

Customer review rating 5.0/5

Frank Business - Confirmed reviews ALL

Had a wonderful stay other than the elevator not working when I checked it. Normally, this is not an issue, as stairs are good for the heart, but I had multiple heavy pieces of luggage, from two week Europe road trip. Luckily the young lady manager that night helped me. She was so very nice. So was the entire staff from the cleaning crew, to the restaurant manager. We ate there twice and truly enjoyed the food and service. I will stay here every time I return to Grenoble for business or pleasure.

Dear Mr T., First of all, we would like to thank you for leaving a comment following your stay at the Mercure Grenoble Président hotel. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service. We are delighted to read that all our services have met your expectations. From September onwards, our hotel will be undergoing a facelift! We hope to be able to welcome you back to our new hotel when the work is finished! Thank you for your confidence, Maureen - Reception Manager

A terrible experience

TripAdvisor rating 1.0/5

andrewgN7867MX Friends getaway - TripAdvisor review

The rudest staff I have ever encountered, a hotel that doesn’t know the meaning of the word hospitality. No guest service, not enough equipment and they even ran out of beer and closed the bar at 10pm. Asking for water was a huge inconvenience! Food was terrible, poorly cooked and cold. A complete joke!

Good evening, First of all, we would like to thank you for staying at the Mercure Grenoble Président hotel. As the person in charge of quality in this hotel, it is with particular attention that I read your comment. I was sincerely sorry to learn that your last experience in our hotel did not live up to your expectations. I want you to know that customer satisfaction is our top priority, so I apologise for the inconvenience. Rest assured that your comments will be taken very seriously and will enable us to improve even further. From September 2024, our hotel will be undergoing a complete makeover! We hope to be able to welcome you back once the work is complete and win back your trust! Until then, I wish you a pleasant day, Best regards, Maureen - Reception Manager

Average

Customer review rating 1.5/5

Robert Business - Confirmed reviews ALL

I found the welcome to the hotel very good, I found the hotel was tired and in need of some updating. There are large holes in the carpet on the 6th floor, the air conditioning in our conference facility was not working, there was not enough staff to support the restaurant and the bar area and every time we wanted a drink we have to look for staff. I just felt the

Dear ROBERT G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Président. You need to know we will have somes renovation in 3 months, i hope we can see you soon for your next stay in Grenoble. Sincerely, David - Front office manager

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Other web-users rate our hotel

  • 147 reviews 7.6/10 Location
  • 401 reviews 5.5/10 Room
  • 427 reviews 8.5/10 Service
  • 12 reviews 7.1/10 WiFi
  • 172 reviews 4.1/10 Food
  • 166 reviews 6.3/10 Breakfast
  • 131 reviews 4.6/10 Cleanliness
  • 94 reviews 3.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.