ibis Zurich City West Hotel 2 stars

Customer review rating (ALL Rating) 4.2/5 4,349 reviews

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ibis Zurich City West
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+ 15 Services

Hotel extras

  • Good location in a trendy quarter

  • Free Wi-Fi throughout the hotel.

  • Underground paid parking and 24-hour reception

  • Good transport connections - 600 m from Hardbrücke station and 150 m from Technopark tram stop

  • Zurich Airport and the city center are reachable within 10 minutes by train (direct)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Zurich City West

Schiffbaustrasse 11
8005 zurich
switzerland

Fax: (+41)44/2762101

Check-in from 15h00

Check out up to 11h00

  • IBIS ZURICH CITY WEST:  NO. 54 Escher-Wyss Pl.

  • Tram No13:  No 13 Escher-Wyss Pl.

  • Tram No4:  No 4 Technopark

  • By plane

    ZURICH INT. AIRPORT At 8km / 4.97 miles

  • By train

    HAUPTBAHNHOF ZUERICH At 2km / 1.24 miles

  • By train

    TRAINSTATION HARDBRUECKE At 0.8km / 0.5 miles

  • By train

    ZURICH/ZUERICH At 2km / 1.24 miles

GPS:47.388973, 8.51714

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast

I-Bite

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Zurich City West

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,349 reviews

TripAdvisor Rating 4.0/5

1,187 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

We were upgraded from the Ibis to the Novotel ... but!

TripAdvisor rating 3.0/5

Quest18950762258 30/12/2021 TripAdvisor review

Due to the pandemic, the Ibis informed us on December 25 that we would be staying at the Novotel on December 26. Finally, good news in itself, as we were upgraded one category. So far, everything went well, the reception was very friendly, and in the room, apart from a closed safe that we had the reception desk open quickly, there was nothing negative to report either. The worst part - hence a score of only 3 out of 5 - started with the fact that when paying the bill, or we were asked for an amount of CHF. 40 more than what had been agreed upon at the time of booking. When I asked for details, the person at the reception made it clear that we had to pay a late checkout - although this had been agreed upon by email with Ibis and was included in the silver card - which we obviously did not accept at all. Even when we explained that we had the agreement of Ibis in writing and that we had never paid this amount - neither at Ibis nor at Novotel with our silver card - although the request had been made in advance and the availability was given. Despite this, the two other people present (manager...) wanted us to believe that only the Gold card provided this benefit and that we had to pay this amount, which we refused. After insisting, we finally did not pay this amount, but this process was in our eyes totally inappropriate and unprofessional. Nevertheless, we will go again to Ibis or other hotels of the Accor group, because we have always been satisfied in the past, but we do not want this episode to remain without follow-up.

Excellent stay

Customer review rating 4.0/5

Gilbert B. Solo - 09/12/2021 Confirmed reviews ALL

Very nice front office staff, nice room, everything ok.

Well located

Customer review rating 4.0/5

J H. Couples - 02/12/2021 Confirmed reviews ALL

Room was clean and adequate. Breakfast was enjoyable. Location was ideal

Customer review rating 4.0/5

Dave Solo - 22/11/2021 Confirmed reviews ALL

All fine

Good stay for business trips

Customer review rating 3.5/5

Anonymous Business - 18/11/2021 Confirmed reviews ALL

The room was clean and tidy. Its temperature was fine. The hotel is well located for business travels as it is super close to multiple businesses in the area. In general, it is ok for night sleeps. The size of the room was small and it would have been nice if the room had a mini-fridge too. There was some noise coming from the AC when it was on.

Dear Iason, Thank you so much for leaving us a review. We are very sorry to hear that there was a miscommunication between our departments, we will try to find out what happened and address the issue appropriately so that it does not occur again. Unfortunately, housekeeping was not able to find your airpod. We do hope that this experience does not prevent you from visiting us again and wish you a great weekend! Kind regards, Your ibis Zurich City West-Team

Pleasant stay and staff extremely helpful

Customer review rating 4.5/5

Prof. G. Z. Business - 17/11/2021 Confirmed reviews ALL

Pleasant stay and I thank all concerned

Dear Professor, Thanks a lot for rating your stay with us and for the great review of our staff, we really appreciate it. Hopefully, we will get the chance to welcome you again soon. Kind regards, Your ibis Zurich City West-Team

Constantly good location

Customer review rating 4.5/5

Leo Solo - 14/11/2021 Confirmed reviews ALL

Thank you for your warm welcome and for your friendly staff. Looking forward to next year's stay again.

Great hotel with great service and rooms at a great location

Customer review rating 4.5/5

Arnd H. Business - 13/11/2021 Confirmed reviews ALL

Second stay within a few weeks simply because I like the combination of sufficiently spaced rooms, friendly staff, tasty breakfast and easy access to public transport

Convenient located for my event

Customer review rating 2.5/5

Sanja Friends - 09/11/2021 Confirmed reviews ALL

Rooms are too small. They didnt clean the bathroom once during my 3 day stay, did not disinfect it, no vacuuming, the overall hygynic cleaning and maintenance during covid times is awful.

perfect location

Customer review rating 5.0/5

Thomas W. Business - 27/10/2021 Confirmed reviews ALL

very welcoming and professional

great overall experience!

Customer review rating 4.5/5

Benny Solo - 25/10/2021 Confirmed reviews ALL

had a good stay, friendly staff, good location, great price for Zurich!

comfortable, and easy reach from central station.

Customer review rating 3.0/5

Assad D. Business - 21/10/2021 Confirmed reviews ALL

unfortunately no fresh vegetable on the breakfast table.

Great stay

Customer review rating 4.5/5

Patriciag Solo - 09/10/2021 Confirmed reviews ALL

Great location being 5min walk to transport links. Comfortable, clean rooms. Amazing shower and very peaceful sleep. Would def stay here again.

Good Stay

Customer review rating 4.5/5

Ignatius H. Couples - 02/10/2021 Confirmed reviews ALL

We are looking hotel with convinient parking space, ans Ibis Zurich City West has it all. The location is also convinient.

Very good

Customer review rating 5.0/5

Camila F. Families - 29/09/2021 Confirmed reviews ALL

it was very good.

Customer review rating 4.5/5

Marios K. Business - 13/09/2021 Confirmed reviews ALL

Good location, friendly staff, clean rooms

Dear Marios, We very much appreciate your comments regarding your stay at the ibis Zurich City West. It is always a pleasure to receive positive feedback, which will certainly serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your ibis Zurich City West-Team

Very helpful and courteous staff

Customer review rating 5.0/5

John A. Families - 15/03/2020 Confirmed reviews ALL

Room comfortable - only request is for ‘Face towels’ - my spouse requested but evidently these smaller towels to scrub face not available Otherwise a very pleasant stay!

Dear John A., Thank you for choosing and reviewing the ibis Zurich City West. I am very happy that you especially appreciated the service of our staff. I am sorry that your spouse has missed the hand towels. It is correct that we just have bigger towels available. But of course you can get more of them on request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Assistant Manager

Good deal for a stay in Zurich

TripAdvisor rating 4.0/5

angel0gv Couples - 14/01/2020 TripAdvisor review

Situated in a quiet zone, not far from the center (30 in walk), or 10 minutes by public transport. Hotel very much in line with Ibis quality standards, except drinks at the bar: very low quantity served, poor quality wine.

Good morning, I am so sorry to hear that you were not impressed with the quality of our wine at the bar. Thank you for having mentioned it. I will have a look into it. In the mean time allow me to present you my apologies for the disappointment that this might have caused you. Thank you nonetheless for your 4-star review. It's nice to hear that you enjoyed our location. I hope we will have the chance to welcome you again in our hotel! Yours sincerely, S. Janet General Manager

Very good hotel!

TripAdvisor rating 5.0/5

TPE-YouTube Couples - 14/01/2020 TripAdvisor review

A good hotel with quite good price! The reception quite good and the room absolutely perfect! Very clean! The breakfast was very good with many options of food! The hotel also has parking, but the 25 Swiss Franks that we gave for the parking of the car, for only one night was a little bit expensive...

Thank you so much for your compliments. I am delighted to hear that your experience with us was fully satisfactory. I understand your comment related to the parking price although the special discounted price for our guests remain very affordable compared to other public parking for the city of Zurich. It has been a great pleasure for us to welcome you and we hope to see you soon again. Yours sincerely, S. Janet General Manager

Cozy rooms

TripAdvisor rating 4.0/5

sammytesfu Business - 24/12/2019 TripAdvisor review

I stayed at the Ibis Zurich City West for one week, while attending a training. The hotel was nice and clean with the a cozy rooms. I was at one of the newly refurbished rooms. The rooms nicely refurbished with a contemporary design and feel.

Thank you very much for having taken the time to leave us a comment here. I am really happy to see that you have enjoyed staying in our new rooms. We hope to see you again in our hotel in 2020! S. Janet General Manager

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