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ibis Zurich City West Hotel 2 stars

Customer review rating 4.2/5 4,185 reviews

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ibis Zurich City West
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+ 15 Services

Hotel extras

  • Good location in a trendy quarter

  • Free Wi-Fi throughout the hotel.

  • Underground paid parking and 24-hour reception

  • Good transport connections - 600 m from Hardbrücke station and 150 m from Technopark tram stop

  • Zurich Airport and the city center are reachable within 10 minutes by train (direct)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Shoe shine machine
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Snack & beverage machine Paying
Leisure and activities
  • Outdoor playground for children
  • Football (nearby)

Hotel location

ibis Zurich City West

Schiffbaustrasse 11
8005 zurich
switzerland

Tel: +41442762100

Fax: (+41)44/2762101

Check-in from 15h00

Check out up to 11h00

  • IBIS ZURICH CITY WEST :  NO. 54 Escher-Wyss Pl.

  • Tram No13 :  No 13 Escher-Wyss Pl.

  • Tram No4 :  No 4 Technopark

  • By plane

    ZURICH INT. AIRPORT At 8km / 4.97 miles

  • By train

    HAUPTBAHNHOF ZUERICH At 2km / 1.24 miles

  • By train

    TRAINSTATION HARDBRUECKE At 0.8km / 0.5 miles

  • By train

    ZURICH/ZUERICH At 2km / 1.24 miles

GPS :47.388973, 8.51714

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our restaurants and bars

I-Bite

Type of cuisine: International

BAR

Our bar is currently closed.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis Zurich City West

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,185 reviews

TripAdvisor Rating 4.0/5

1,182 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.5/5

Marios K. Business - 13/09/2021 Confirmed reviews ALL

Good location, friendly staff, clean rooms

Very helpful and courteous staff

Customer review rating 5.0/5

John A. Families - 15/03/2020 Confirmed reviews ALL

Room comfortable - only request is for ‘Face towels’ - my spouse requested but evidently these smaller towels to scrub face not available Otherwise a very pleasant stay!

Dear John A., Thank you for choosing and reviewing the ibis Zurich City West. I am very happy that you especially appreciated the service of our staff. I am sorry that your spouse has missed the hand towels. It is correct that we just have bigger towels available. But of course you can get more of them on request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Assistant Manager

All good except temperature of the shower

Customer review rating 4.0/5

Jab Business - 12/03/2020 Confirmed reviews ALL

It all went well.Nice refurbished room, great breakfast. The only issue was the temperature of the water from the shower, which was not stable.

Dear JAB, Thank you very much for your comments regarding your stay at the ibis Zurich City West. We are happy that you enjoyed our room and the breakfast. I apologize for the inconvenience regarding the water from the shower. I have forwarded it to our Technic department to fix it. We hope to welcome you again soon! Sincerely, Julia Assistant Manager
Customer review rating 3.5/5

Rwood Couples - 10/03/2020 Confirmed reviews ALL

Location ok - a way out of the city centre but still walkable. Room was not maintained very well, soap dispenser not filled up, dirty glasses left in the room and not cleaned, no hand towel present.

Good morning, I would like to thank you for having taken the time to fill in our survey and share here your impressions following your stay in our hotel. I am sorry to hear however that your expectations were not entirely met. Your comment has been shared with our housekeeping team. I wish to present you my apologies. This does not reflect at all the level of service and cleanliness that we are used to provide in our hotel. I hope you will agree to give us another chance so that we can show you the level of service that we are used to provide in our hotel. Yours sincerely, S. Janet General Manager

Very good and nice reception

Customer review rating 4.5/5

Anonymous Business - 06/03/2020 Confirmed reviews ALL

Nice accommodation and nice people Very good breakfast

Dear Guest, Thank you very much for staying and reviewing your stay at the ibis Zurich City West. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay with us. We hope to welcome you again! Sincerely, Julia Assistant Manager

Value for Money

Customer review rating 4.5/5

Augustine A. Business - 05/03/2020 Confirmed reviews ALL

Very friendly and helpful staff which they will not hesitate to help you.

Dear Augustine A., We very much appreciate your feedback regarding your stay at the ibis Zurich City West. We are very happy that you enjoyed your stay, especially our friendly staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Assistant Manager

Funtastic!

Customer review rating 5.0/5

Ado B. Business - 28/02/2020 Confirmed reviews ALL

Thank you Ibis Zurich West for the wonderful staying. Check-in: 2 min, Room: clean, practical and spacious. Breakfast: delicious and fresh.

Dear Ado B., Thank you very much for your amazing feedback regarding your stay at the ibis Zurich City West. It is always a pleasure to receive positive valuation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Julia Assistant Manager

Good

Customer review rating 3.5/5

Abdul A. Business - 27/02/2020 Confirmed reviews ALL

Good location, very clean, and overall satisfying.

Dear Abdul A., We very much appreciate your feedback regarding your stay at the ibis Zurich City West. It is always a pleasure to receive positive feedback. We are very happy that you enjoyed your stay with us. We hope to welcome you again soon! Sincerely, Julia Assistant Manager

Overall good but some issues

Customer review rating 3.5/5

Luigi C. Business - 25/02/2020 Confirmed reviews ALL

The recent renovation of your Hotel was quite a positive surprize to me. Well done! Rooms look livelier and more up to date in design and TV appliance. Unfortunately during the second night of my stay there was a very strong smell of solvents on all the 3rd floor (your reception clerks informed me that it was due to the painting of the stairway). On Tuesday morning I woke up with a sligh headake (probably due to the solvents). Consider that before going to sleep I had left the window open for over 1 hour.

Dear Luigi C., We very much appreciate your comments regarding your stay at the ibis Zurich City West. We are glad to hear that you enjoyed your stay and especially our newly renovated rooms. I apologize for the strong smell on the 3rd floor. Like my college told you, we had to paint the stairways. I understand that this made your stay less convenient. We hope to welcome you again in the future. Sincerely, Julia Assistant Manager

Good

Customer review rating 4.0/5

Bandar Solo - 23/02/2020 Confirmed reviews ALL

G00d

Dear Bandar, We very much appreciate your feedback regarding your stay at the ibis Zurich City West. We are glad that you enjoyed your stay with us. We hope to welcome you again! Sincerely, Julia Assistant Manager

Simple but efficient

Customer review rating 4.0/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

The room was clean and the staff at the reception very friendly.There was good internet connection but few basics were missing in the room such as hangers and the shampoo in the bathroom. A small bottle of water( given that there is no fridge) would have been great.

Dear Guest, We very much appreciate your feedback regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to welcome you again in the future. Sincerely, Julia Assistant Manager

For the price and its location it is a decent hotel.

Customer review rating 4.5/5

Markos Business - 19/02/2020 Confirmed reviews ALL

A nice hotel well located close to a railway station and close to our business location

Dear Markos, We very much appreciate your evaluation regarding your stay. It is always a pleasure to receive positive feedback. We are happy that you enjoyed your stay with us. We hope to welcome you again to the ibis Zurich City West. Sincerely, Julia Assistant Manager

Great value, great comfort

Customer review rating 5.0/5

Lorraine M. Families - 18/02/2020 Confirmed reviews ALL

Lovely welcome, great room and comfortable and clean.

Dear Lorraune M, Thank you very much for your amazing feedback regarding your stay at the ibis Zurich City West. We are glad that you enjoyed your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Julia Assistant Manager

mediocre stay

Customer review rating 1.5/5

Gt Business - 16/02/2020 Confirmed reviews ALL

I’m celiac, and GF bread at breakfast was just packed together with normal bread: this is unacceptable ignorance in regards of basic food contamination! Shower handle was lose, always falling down!! How could room service not detect such evident issue?? Just 2 towels for all!! First hotel ever down to such a low standard. Wi-Fi was not working, even after trying 5 different codes together with the service desk.

Good morning, Thank you very much for having taken the time to fill in our survey and share here your impressions. I am deeply sorry to read that your experience with us did not meet your expectations. Your point related to our breakfast has been immediately shared with our restaurant team. Although this is an unfortunate and one-off situation, I cannot apologize enough. Be assured that the necessary measures have been taken to avoid future occurrence. Please accept my apologies for the inconvenience caused by the loose shower handle. I can very well understand your disappointment. For a future stay in our hotel feel free to ask for some more towels. We would happily provide you with more should you need it. I hope you will agree to give us another chance to welcome you at the ibis Zurich City West for a complete hassle-free experience. Yours sincerely, S. Janet General Manager

Perfect

Customer review rating 4.0/5

Anonymous Friends - 10/02/2020 Confirmed reviews ALL

Please try welcome, everyone we spoke to was pleasant, room was good and tidy. Only thing was the noisy people outside of a nighttime

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Zurich City West. We are happy to read that you appreciated the friendlyness of our staff. Please next do not hesitate to call the reception if there are noisy people at night. So we can react and give them a warining. We hope to welcome you again in the future. Sincerely, Julia Assistant Manager

Good deal for a stay in Zurich

TripAdvisor rating 4.0/5

angel0gv Couples - 14/01/2020 TripAdvisor review

Situated in a quiet zone, not far from the center (30 in walk), or 10 minutes by public transport. Hotel very much in line with Ibis quality standards, except drinks at the bar: very low quantity served, poor quality wine.

Good morning, I am so sorry to hear that you were not impressed with the quality of our wine at the bar. Thank you for having mentioned it. I will have a look into it. In the mean time allow me to present you my apologies for the disappointment that this might have caused you. Thank you nonetheless for your 4-star review. It's nice to hear that you enjoyed our location. I hope we will have the chance to welcome you again in our hotel! Yours sincerely, S. Janet General Manager

Very good hotel!

TripAdvisor rating 5.0/5

TPE-YouTube Couples - 14/01/2020 TripAdvisor review

A good hotel with quite good price! The reception quite good and the room absolutely perfect! Very clean! The breakfast was very good with many options of food! The hotel also has parking, but the 25 Swiss Franks that we gave for the parking of the car, for only one night was a little bit expensive...

Thank you so much for your compliments. I am delighted to hear that your experience with us was fully satisfactory. I understand your comment related to the parking price although the special discounted price for our guests remain very affordable compared to other public parking for the city of Zurich. It has been a great pleasure for us to welcome you and we hope to see you soon again. Yours sincerely, S. Janet General Manager

Cozy rooms

TripAdvisor rating 4.0/5

sammytesfu Business - 24/12/2019 TripAdvisor review

I stayed at the Ibis Zurich City West for one week, while attending a training. The hotel was nice and clean with the a cozy rooms. I was at one of the newly refurbished rooms. The rooms nicely refurbished with a contemporary design and feel.

Thank you very much for having taken the time to leave us a comment here. I am really happy to see that you have enjoyed staying in our new rooms. We hope to see you again in our hotel in 2020! S. Janet General Manager

hotel in the heart of zuerich

TripAdvisor rating 4.0/5

moneyXchange Couples - 27/08/2019 TripAdvisor review

take a train for just one stop. enjoy quietness with ease of travelling to the main station. very freq. train schedule to/from the main station. It is suitable for backpackers and ordinary travellers.

Thank you very much for having taken the time to share your impressions here. It's nice to hear that you have enjoyed our location here. We would love to get another chance to welcome you at the ibis Zurich City West. Yours sincerely, S. Janet General Manager

Visit to Zurich

TripAdvisor rating 5.0/5

Alison B Family - 26/07/2019 TripAdvisor review

Ibis was ideal. Breakfast selection was very good and of high quality for a mid range hotel. The staff were helpful and spoke good English. Rooms were clean and public transport was readily available nearby to take you into the city.

Dear Alison, thank you so much for this 5 out of 5! It is a great pleasure for me to see that you have enjoyed staying at the ibis Zurich City West. We look forward to see you soon again! Yours sincerely, S. Janet General Manager

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