ibis Cardiff Hotel 3 stars

Customer review rating 4.3/5 4,103 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Cardiff
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+ 11 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • An ALLSAFE Clifton Environmental Services certified hotel.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parkingPaying
  • Reduced mobility rooms
  • Pets allowedPaying
  • 100% non-smoking hotel
  • CARDIFF AIRPORTPaying
  • LATE CHECK-OUT UP TO 5PMPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Information message

Hotel location

ibis Cardiff

Churchill way
CF10 2HA
cardiff
united kingdom

Tel: +442920649250

Fax: (+44)1462/650528

Check-in from 14h00

Check out up to 12h00

  • By plane

    CARDIFF AIRPORT At 32.19km / 20 miles - Shuttle paying

  • By train

    CARDIFF CENTRAL At 0.8km / 0.5 miles

GPS :51.479686, -3.170738

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Twin room with 2 beds

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Accessible Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Cardiff

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,103 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,467 reviews

Safe stay and very comfortable

Customer review rating 4.3/5

Terry P. Couples - 05/10/2020 Confirmed reviews ALL

Lovely clean and safe hotel staff out of this world very professional

Dear TERRY P., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Well located,

Customer review rating 4.3/5

Siobhan Business - 03/10/2020 Confirmed reviews ALL

Covid restrictions limited ability to relax

Dear SIOBHAN R., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Yes well located , good stay

Customer review rating 4.3/5

K. M. Families - 02/10/2020 Confirmed reviews ALL

Very relaxing

Dear m. K., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Good stay

Customer review rating 4.3/5

Anonymous Couples - 30/09/2020 Confirmed reviews ALL

Lovely friendly staff, clean room. Very accessible to the city.

Dear AMANDA B., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Ideal for Cardiff City Centre

Customer review rating 4.3/5

Dafydd W. Families - 28/09/2020 Confirmed reviews ALL

We were welcomed really well. The hotel is well signed for the Covid control measures. Plenty of sanitiser available. All the staff we met were helpful and pleasant.

Dear DAFYDD W., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Worst ibis

Customer review rating 4.3/5

Anas A. Business - 25/09/2020 Confirmed reviews ALL

I did the check-in with the manager. There was no warm welcome as I usually experience at other Accor hotels, no smiles at all, that was a red flag. Then there were missing items in my room, the room condition was poorer than what I have experienced so far at other Ibis hotels. The covid-19 measures are not very clear and a bit confusing in the hotel. But I think the rudeness of staff including the manager puts people in the defensive as I have witnessed that was the case with other customers. I am not sure that the approach used by the hotel staff is the most efficient to insure the safety of their premisses. I have been using Accor hotels for years in different countries because I had great experiences so far, and I believed that the quality standard was quite coherent across all Accor hotels. However, I am questioning that belief now.

More basic than Ibis Budget

Customer review rating 4.3/5

Lindsay Solo - 24/09/2020 Confirmed reviews ALL

Clean room etc, but more basic than Ibis budget (even though I paid more money - thinking better facilities (More fool me)) from decor to no usb charging point in rooms. Due to COVID, restaurant food is served in takeaway packaging and this also applies to bedroom coffee/tea making, no information in rooms re local sights, when breakfast will be available the next day or how to access wifi etc. Staff were friendly enough and could provide information if required when asked - not informed at check-in. All in all, a very basic hotel with very limited amenities and dated decor!

Breakfast in a bag.

Customer review rating 4.3/5

Michael J. Solo - 17/09/2020 Confirmed reviews ALL

Comfortable budget hotel. Furthest from railway station of other budget hotels. Well managed covid protection and cleanliness. A reduced rate rather than the paper bag very economic breakfast. It certainly was not value for money at £6.

Dear MICHAEL J., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Excellent hotei excellently located

Customer review rating 4.3/5

Phil Solo - 15/09/2020 Confirmed reviews ALL

Only a weekend stay but as ever completely satisfied. Unfortunately certain facilities are not available,this of course totally understandable. Staff well trained in requirements of guests to follow guidelines.

Dear PHILIP B., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Great stay

Customer review rating 4.3/5

Jacob Couples - 14/09/2020 Confirmed reviews ALL

Perfectly located, great size room, comfortable bed. Couldn't have asked for anything else

Dear JACOB M., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Poor Stay

Customer review rating 4.3/5

Alistair H. Business - 08/09/2020 Confirmed reviews ALL

Waited 10 minutes for the reception staff to come out of their office watching videos to check me in. The lift was broken so instead of being on a quiet floor as i was staying on business, I was placed on the second floor where when i got to my room there was already a party happening in one of my neighbours rooms. The bar was also understocked and the rooms were dark and uncomfortable. I was woken up at 3am by a group that had been out partying, when they knocked on my door repeatedly.

Dear ALISTAIR H., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

Well located

Customer review rating 4.3/5

Gary A. Business - 05/09/2020 Confirmed reviews ALL

The hotel is well located near the town room was clean. The room could have had cups in the room with tea and coffee to go with the kettle.

Dear GARY A., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

was okay

Customer review rating 4.3/5

Stacey Couples - 01/09/2020 Confirmed reviews ALL

great location and friendly reception staff. We arrived to find a broken bathroom door but was given another room swiftly. The bed was super comfy but the main thing that let out stay down was the noise level from the cleaners first thing in the morning. Very loud banging around and didn't feel they were being considerate of guests staying there. Given that check out was not till 11 i was frustrated to be woken and kept awake from 8am.

Great location

Customer review rating 4.3/5

Pw Solo - 01/09/2020 Confirmed reviews ALL

Location is perfect.

Dear PETER W., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Works if you are on a budget

Customer review rating 4.3/5

Missmoo Families - 01/09/2020 Confirmed reviews ALL

Rooms were basic a bit dark and dated. Could hear noises from corridor and other rooms during the night. Twins beds were small and close together. Didn’t realise there was no free parking at the hotel and NCP nearby were very very expensive. (We parked at the Capitol overnight for £5 but was a 5 mins walk with all our luggage)

Dear KATE D., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Well located

Customer review rating 4.3/5

Santeri Friends - 31/08/2020 Confirmed reviews ALL

We were a group of 4 returning from Snowdonia to London, deciding to spend one night in Cardiff along the way. Ibis Cardiff provided an affordable and conveniently located place to spend the night, which gave us time to tour the city centre for the brief time we were there. The takeaway breakfast was somewhat pricey for what it contained, which is really the only complaint I can give. The stay was otherwise comfortable and enjoyable for all of us.

Dear SANTERI K., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Excellent City Centre location

Customer review rating 4.3/5

Jeff &. K. H. Couples - 28/08/2020 Confirmed reviews ALL

We are regular customers and always enjoy our stays We stayed for 2 nights on this occasion and as always the hotel met our expectations, the staff were friendly and helpful and covid 19 restrictions were easy to follow We will always recommend this hotel Jeff & Karen H.

Dear KAREN H., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Very Poor

Customer review rating 4.3/5

Alan R. Couples - 26/08/2020 Confirmed reviews ALL

When we booked there was a cooked breakfast advertised. When we arrived there was only a tasteless cold breakfast. Breakfast at ibis is normally one of the highlights. Tea from a cardboard cup was horrible. The apple was inedible. It was straight out of a very cold fridge. The other ingredients were uninspiring. There were no proper cups in our room. The television seemed to be stuck on ITV and we could not even change the volume. We asked for a change of batteries for the remote as we thought that was the problem. No information on how to get secure wi-fi. Please respond to this, or we will use your complaints service.

Difficult & different

Customer review rating 4.3/5

Anonymous Families - 24/08/2020 Confirmed reviews ALL

Room was fine, would have liked to have known that the room would not be serviced whilst we were there. Also nothing advised as to having cups for use in room. Take away breakfast looked very poor.

Perfect location

Customer review rating 4.3/5

Rachel C. Friends - 22/08/2020 Confirmed reviews ALL

City visit, great central location, clean rooms, basic necessities, decent sized rooms.

Dear RACHEL C., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

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