ibis Cardiff

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ibis Cardiff 3 stars

Customer review rating (ALL Rating) 3.9/5 449 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental Services certified hotel.

  • Ideal for visiting Motorpoint Arena, Principality Stadium and Castle Castle

  • Buffet Breakfast Available

  • Pet Friendly

  • Air Conditioning in Guest Bedrooms

Hotel location

ibis Cardiff

Churchill way
CF10 2HA CARDIFF
United Kingdom

  • By plane

    CARDIFF AIRPORT At 32.19km / 20 miles - Shuttle paying

  • By train

    CARDIFF CENTRAL At 0.8km / 0.5 miles

GPS:51.479686, -3.170738

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Bar
Near the property
  • Car park

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews

Our guest reviews for
ibis Cardiff

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  449 reviews

TripAdvisor Rating  3.5/5  1,502 reviews

Good location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Bit disappointed with a hugh wet stain in our room when we arrived

Dear SIMON B., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Great location, rooms urgently need a refurb

Customer review rating 3.0/5

Chelsea Couples - Confirmed reviews ALL

Location is great, staff were friendly. Rooms are very poor and in urgent need of a refurb. Curtains dirty and falling down, room had an old and stale smell. Bathroom really old style and well worn.

Dear CHELSEA P., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Enjoyed my stay

Customer review rating 4.0/5

Hayden Friends - Confirmed reviews ALL

Very friendly staff. Check in was quick and the room was well presented. Great location. No nonsense. Would stay again.

Dear HAYDEN T., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Friendly staff, ideally located for the Motor point.

Customer review rating 4.0/5

Nigel P. Friends - Confirmed reviews ALL

Slight mix-up with room servicing which was quickly resolved. Bakon was overcooked at breakfast although I did not raise this at the time.

Dear NIGEL P., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

A bit grotty

Customer review rating 2.5/5

Stuart T. Couples - Confirmed reviews ALL

1 night stay

Dear THERESA t., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

Great Location. Clean and tidy room

Customer review rating 4.5/5

Kay Families - Confirmed reviews ALL

I thought my event was at millenium centre but got it wrong was at motorpoint. Which i thought would then be miles away. Imagine my surprise when it was directly opposite. Clean and tidy room. Bar eas good - not to expensive for a hotel. Breakfast times - food 6am till midday.

Dear CATHERINE R., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Ideal location

Customer review rating 4.0/5

R J. F. Friends - Confirmed reviews ALL

Clean room with friendly staff. Some noise in early hours from "inebriated guest" but apart from that a pleasant stay. Ideally located for Motorpoint Arena. Did not have breakfast so cannot comment on this.

Dear RACHEL F., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Bijou disability Accessible wetroom

Customer review rating 2.5/5

Neal R. Couples - Confirmed reviews ALL

We were allocated a wetroom on the first floor. Initially we couldn’t open the door as the bed was against it. Resolved. Once in the door to the wetroom was off it’s hinges. Went to report it to find the button on the lift was broken. For a person with a disability how can this be? My fiancée went downstairs and called the lift and we were given a room on the second floor. The wetroom door hit the side of the wardrobe so would not fully open leaving a very tight squeeze to get into it. Again it was reported and somehow resolved. On the morning of leaving the lift was out of action but the engineers were there and did get it operational enough to enable us to leave. At least it didn’t break while I was in it. Overall? The staff were very accommodating and did their best to help us. The rooms were very cramped and unsuitable in most instances for a disabled person. The gap between the wall and the end of the bed must be at the barest minimum of what is permitted. The side of the bed assigned to a disabled person was too narrow to get a wheelchair down. The wetroom had a perching seat but no grab rails so I was unable to shower independently as I could not comfortably reach my nether regions. The vinyl on the bench seats was almost non-existent in the bar area so we did not make use of it. Overall the hotel looked very tired and shabby and I feel for the staff who were exceptional and put on a brave face. The manager was extremely polite and apologetic, acknowledging us every time he saw us and is a real asset to your company and I commend him for that. He deserves the praise I am giving him. And some. Would I stay again? No. There are too many aspects that need attention and this is definitely the worst Ibis I have stayed at, it is only the staff that prevent me offering a lower rating.

Dear NEAL R., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive nice feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Good Stay

Customer review rating 4.0/5

David Couples - Confirmed reviews ALL

Convenient location. Nice clean room and friendly staff

Dear DAVID S., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Well located, disturbing rooms

Customer review rating 2.0/5

M4rley Couples - Confirmed reviews ALL

When we checked in, staff were lovely, requested an ironing board and iron, the board was falling apart, stains in our room, on the carpets and the curtains, smelt of damp,

Dear MARLEY C., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

Great Stay

Customer review rating 5.0/5

Dee Friends - Confirmed reviews ALL

Staff were friendly and helpful. Rooms were clean, comfortable and warm/cool.

Dear DENISE P., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

It was a good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Stayed for a number of days for work purposes. Room was spacious and comfy and provided me access to everything i required.

Dear ALEXANDER G., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Awful hotel

Customer review rating 1.5/5

Olivia Couples - Confirmed reviews ALL

Hotel decor was awful, felt very unwelcoming as soon as you walked in. I work for Accor hospitality and couldn’t even get any discount from them so had to pay the full £60 which was completely not worth it. The room felt like it had very thick air with an off smell and the room decor was dated. Got woken up by housekeeping knocking on my door to see if I was out the room at 9am and couldn’t get back to sleep. Would not recommend this hotel.

Perfectly located ! Sweet staff !

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

As always - sweet staff, helpful and smiling. Good room and excellent location.

Dear JESPER W., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Extremely Overpriced for quality of rooms and overall experience

Customer review rating 2.0/5

Jan H. Friends - Confirmed reviews ALL

Fully get Ibis is very much a low budget hotel chain and thus didn’t expect it to be high standard, but given we paid £220 for a twin room for one night, I certainly expected considerably better than we had. The room was little more than a cell, with not even 1 picture. Very drab and looked out onto some sort of compound. Wine offering was simply Red or White with no choice for type preference. All very, very basic, can’t help feeling a B&B would have been a better choice and certainly much better value for money.

Dear JAN H., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

Well located for the event we were going to at the Motorpoint Arena.

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

The room was located on the ground floor. The bathroom door was falling off its hinges and was unable to be closed. This was the only negative point for the room. The room was booked last minute and I didn't expect anything else. From the early hours of the morning the staff used some form of trolley to go out to the side of the building , where the exit was next to our room. No thought was given to the noise created on each occasion, and there were many during the early hours. Consequently we did NOT have a good nights sleep. I presume this was the cleaning staff with room cleaning trolleys , but no consideration was given to the 3 rooms on the corridor next to the exit they were using. The hotel is very basic and so was the room , but it was clean and convenient for our use. That was the only plus. We will not be using this hotel again.

Nice place in a decent area and nice staff.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very welcoming, a nice and clean building and nice size rooms.

Dear M F., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

You get what you pay for

TripAdvisor rating 4.0/5

chrishobday TripAdvisor review

It is a budget hotel and does the basics well enough. Staff were friendly and polite and breakfast was as good as I have had in "posher" places. The food served in the evening is best avoided but it doesn't claim to be a restaurant. Servicing of rooms unpredictable. Sometimes the room would be serviced while I took breakfast, sometimes after lunch, perhaps my only complaint, but of no conséquence to the overnight taveller.

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Marc Lock

Ok, but you get what you pay for

TripAdvisor rating 3.0/5

Marc S Business - TripAdvisor review

Well situated right behind the Motorpoint Arena and not far from the City Center. However, it was pretty basic as expected. Someone had stolen the bar from the wardrobe, so couldn't hang my suit. Tea and coffee and a bed is all you get. The bathroom is a plastic box that feels like it will fall apart if you use anything, but it was ok in the end. This is just about a bed for the night and nothing more. Staff were nice and friendly though.

Thank you very much for your review, I am delighted that you enjoyed your visit to the ibis Cardiff and that my team made you feel welcome. I look forward to welcoming you back again soon. Kind Regards Marc Lock

Visiting family

TripAdvisor rating 5.0/5

Q1683OZmike TripAdvisor review

Everything that I expected from the hotel. Very comfortable room, Staff were polite, caring and helpful. Public areas were clean and sufficiently spacious to enable reasonable social distancing given the current Covid-19 pandemic situation.

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Marc Lock

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