ibis Cardiff Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 4,375 reviews

ALLSAFE approved hotel

Information message

ibis Cardiff
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+ 9 Services

Hotel extras

  • An ALLSAFE Clifton Environmental Services certified hotel.

Hotel location

ibis Cardiff

Churchill way
CF10 2HA cardiff
united kingdom

Fax: (+44)1462/650528

Check-in from 15h00

Check out up to 12h00

  • By plane

    CARDIFF AIRPORT At 32.19km / 20 miles - Shuttle paying

  • By train

    CARDIFF CENTRAL At 0.8km / 0.5 miles

GPS:51.479686, -3.170738

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Bar

FOGGS

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews for
ibis Cardiff

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,375 reviews

TripAdvisor Rating 3.5/5

1,487 reviews

Bad stay.

Customer review rating 0.5/5

Jack C. Friends - 02/12/2021 Confirmed reviews ALL

Rude staff, felt like an inconvenience to them at all times . Would not recommended or return again.

Dear JACK C., I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02…50. Kind regards Marc Lock

Good stay

Customer review rating 4.0/5

Catherine V. Couples - 02/12/2021 Confirmed reviews ALL

Visited for one night. Ideally positioned.

Dear CATHERINE V., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Parking? If you're prepared to park in NCP for £16 a night!

Customer review rating 2.5/5

Matt Couples - 29/11/2021 Confirmed reviews ALL

Disappointed to find that despite it being mentioned on your website that there is no on site parking! If if know so I would have booked a different hotel.

Old, dirty, overpriced

Customer review rating 1.0/5

Jay Couples - 28/11/2021 Confirmed reviews ALL

Entered the room to find staines on the carpet and curtains. The bathroom was still dirty and the whole room was dated and old. Phoned reception to be told oh yeah the rooms are shabby. Got moved to a different room which was clean but also old and shabby. Extremely over priced for what we got. Would not return or recommend.

Dear JAMIE P., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

good value

Customer review rating 3.5/5

Ph Families - 28/11/2021 Confirmed reviews ALL

Asked for payment online when booking but didnt take payment, so had to pay again at hotel which is strange. Very odd ensuite. Beds comfy

Dear PAUL H., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Central location.

Customer review rating 4.5/5

Mal Couples - 28/11/2021 Confirmed reviews ALL

Friendly, efficient staff.

Dear MALCOLM G., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

the rooms are in real need of a refresh

Customer review rating 2.0/5

Mark Business - 28/11/2021 Confirmed reviews ALL

The location was excellent for my needs. Sadly my room was dated and shabby at this point, although I did note the new air conditioning unit. Breakfast on this occasion also felt to be substandard honestly. Service by reception was attentive as always and late check-out was really useful on this occasion.

Dear MARK T., Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

Nice and clean

Customer review rating 3.5/5

David C. Friends - 25/11/2021 Confirmed reviews ALL

Was fine. The room was clean. The bed was far far too hard though.

Dear DAVID C., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

central location, helpful staff

Customer review rating 4.0/5

Anonymous Solo - 25/11/2021 Confirmed reviews ALL

warm clean room helpful staff but please remove the misleading parking symbol from your site as it implies you have your own parking and you do NOT!

Dear JOANNA B., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Perfect no thrills accommodation

Customer review rating 4.0/5

Anonymous Friends - 25/11/2021 Confirmed reviews ALL

Having never stayed here before, I purposely chose this hotel for it's proximity to the Motorpoint Arena and it's price. It is very reasonably priced and includes a breakfast.

Dear JASON C., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Well located, clean rooms, good breakfast

Customer review rating 4.5/5

Clare Couples - 24/11/2021 Confirmed reviews ALL

Everything fine, easy check in and check out, room was clean, good breakfast

Dear CLARE G., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Well located

Customer review rating 4.5/5

Wayne Families - 24/11/2021 Confirmed reviews ALL

Good location room spotless staff Freindly well pleased

Dear WAYNE J., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Great location for City

Customer review rating 2.0/5

Del Couples - 23/11/2021 Confirmed reviews ALL

Very annoyed NO CarParking mentioned on Hotel details !!!!! Room decor SHABBY, Carpet same, could have been cleaner. Overall wont stay again or recommend.

Dear D. DEREK, Thank you for taking the time to tell us about your experience at the ibis Cardiff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Lock

Friendly and well located

Customer review rating 4.0/5

Emma Couples - 17/11/2021 Confirmed reviews ALL

The staff were extremely friendly and happy to help us with all our queries. The breakfast was very good, and there was a small selection to choose from. The room was basic, but more than sufficient for our stay. Some of the soft furnishings were a little bit tatty but we had a very good night sleep in a comfortable bed. No parking on site, but the multistory was only a short walk away and decently priced. Everything within carsiff was a short walk away from the hotel, so worked well for the purpose of our stay.

Dear EMMA B., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Nice stay

Customer review rating 3.5/5

Da… Couples - 16/11/2021 Confirmed reviews ALL

The staff were good. The bed was too hard. The breakfast was very basic, there could have been more choice. The hotel could have had a cold drink vending machine.

Dear DANA S., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Ideal City Centre Hotel

Customer review rating 4.0/5

Shanni B. Couples - 13/11/2021 Confirmed reviews ALL

This hotel is a reasonably priced, very clean place to put your head down for the night if you’re coming to Cardiff. Definitely not for a romantic weekend but if you’re going to the stadium and just need a decent place to stay, you can’t go wrong with the Ibis. The staff are friendly and accommodating. It doesn’t have parking but there are loads of car parks within a short walk.

Dear SHANNI B., We very much appreciate your comments regarding your stay at the ibis Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Lock

Cardiff Centre

TripAdvisor rating 4.0/5

Sam S 21/09/2021 TripAdvisor review

Hotel near to the cenre of Cardiff. Easy walks to Queen Street and Central stations and to the shopping area and pubs and castle. Very close to the motorpoint arena for concerts and the principality stadium

Thank you very much for your review, I am delighted that you enjoyed your visit to the ibis Cardiff. I look forward to welcoming you back again soon. Kind Regards Marc Lock

Disappointed Stay

TripAdvisor rating 2.0/5

Claire S 18/09/2021 TripAdvisor review

Room not cleaned and not replenished, had to ask for clean cups, tea & coffee. Key card didn't work on several occasions, having to go back downstairs to get it re set. Not told when booked that bar and restaurant would be closed. Last morning a leak from the veimh from the room above, just missing bags we had near by. Left quite a puddle. Location was good, but room really needs updating, comfier bed and new carpet.

I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02920 649250. Kind regards Marc Lock

Offhand management and dirty rooms

TripAdvisor rating 1.0/5

jeremydavies2799 12/09/2021 TripAdvisor review

Very offhand manager on check in informing us that restaurant was shut so no breakfast. Room was dirty , carpets looked like they hadn’t been cleaned in years and curtains just fell apart when trying to close them

I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02920 649250. Kind regards Marc Lock

Unable to get into our room with all our things in at 10pm

TripAdvisor rating 1.0/5

j0rdanj13 02/12/2020 TripAdvisor review

Would award 0 stars if I could. Was locked out of our room when we arrived back at hotel at 10pm after food and drinks. We was then placed in another room with none of our stuff to sleep. After sleeping in another room we then got into our own room at 7am. I tried to complain at reception when leaving and she told me she would investigate and email me however I haven’t had any explanation and no apology.

I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02920 649250. Kind regards Marc Lock

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