Pullman Reef Hotel Casino 5 stars

Customer review rating (ALL Rating) 4.7/5 3,131 reviews

Pullman Reef Hotel Casino - Image 1
Pullman Reef Hotel Casino - Image 2
Pullman Reef Hotel Casino - Image 3
Pullman Reef Hotel Casino - Image 4

Description

Hotel extras

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 10 flexible meeting spaces and ability to host up to 450 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street, PO Box 7320, Queensland
4870 CAIRNS
Australia

GPS:-16.923458, 145.779488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,131 reviews

TripAdvisor Rating  4.5/5  2,618 reviews

Certificate of excellence 2024

Beautiful hotel and lovely service

Customer review rating 4.5/5

Pete Couples - Confirmed reviews ALL

We made a last minute booking and were very happy with how they were able to accommodate us, really lovely!

Dear Peter, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great Location close to town and the port, big rooms with nice views

Customer review rating 4.5/5

Shane Couples - Confirmed reviews ALL

we had a great stay for 3 nights with great view over the harbour. Room was big and fairly modern and being in the Casino meant close to facilities.

Dear Shane, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Customer review rating 2.5/5

Angela R. Couples - Confirmed reviews ALL

Very disappointed with breakfast cannot believe a casino does not have a least a small Buffett option as you since the room. The breakfast area was never full. The staff were not friendly the only person that was very nice was the young man at reception tours area. The pool area is disappointing, the spa was never clean There was no one ever at the pool area The room was beautiful but the cleaner was hopeless, in the 5 nights we stayed there the carpet was not vacuumed . On the first day the cups were not cleaned and there was no sugar My experience was very disappointing

Dear Angela R., Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Here at The Pullman Reef Hotel Casino we do not advertise the property to offer a Buffet Breakfast. We do have a great variety on our A la carte menu to cater for everybody. During your stay, did you contact the front desk to report any cleanliness issues or concerns you encountered. Again, I do apologise regarding any cleanliness issues that did occur as this is not our usual standards here. Should you wish to discuss your stay further please do not hesitate to contact our Guest Experience Manager ca… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

It was good stay nice view

Customer review rating 4.0/5

Shridhar V. Couples - Confirmed reviews ALL

We’ll mention & nice property. Enjoyed casino experience.

Dear Shridhar V., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Great location, staff were friendly

Customer review rating 4.0/5

Kathy F. Couples - Confirmed reviews ALL

We thoroughly enjoyed our stay, very relaxing

Dear Kathy F., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

In partnership with TripAdvisor

Other web-users rate our hotel

  • 845 reviews 9.5/10 Location
  • 1,701 reviews 8.7/10 Room
  • 1,822 reviews 9.3/10 Service
  • 11 reviews 6.2/10 WiFi
  • 631 reviews 8.6/10 Comfort
  • 487 reviews 7.5/10 Cleanliness
  • 365 reviews 7.7/10 Vibe
  • 364 reviews 8.1/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Cairns