Mercure Bordeaux Cité Mondiale Centre Ville Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,790 reviews

Hotel extras

  • Ideal central location. Homemade cuisine. Terrace with panoramic views.

Our accommodation(s)

Choose from our range of spacious and comfortable rooms: renovated Standard or Superior Rooms, Family Room or Junior Suite upon request.

Hotel location

Mercure Bordeaux Cité Mondiale Centre Ville Hotel

18 Parvis des Chartrons, 20 quais des Chartrons
33080 BORDEAUX
France

GPS:44.849964, -0.571135

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,790 reviews

TripAdvisor Rating  4.0/5  1,233 reviews

Well located

Customer review rating 1.5/5

Kirsty R. Families - Confirmed reviews ALL

We had been upgraded, however the decor was poor.l, the room smelt of paint, the lighting was poor, breakfast had to be served in the room and due to the renovations in the hotel all added value benefits of staying in a hotel were not available. The overall experience was poor and we would not return. There are no discounts offered or explanations made. When we were offered an upgrade it was suggested this was just due to room issues not the overall issues with hotel. If the upgrade hotel room was the new standard, I would avoid, the colour and ambience were dreadful. We were busy with a family wedding or I would have made more of fuss. My recommendation would do not stay there opt for an Air B &B, friend did and they weee stunning and car parking was thrown in too!

Dear Guest, We thank you for taking the time to share your opinion following your stay in our establishment. We are sorry that your stay did not meet your expectations. We would like to apologize for the inconvenience caused by the construction work and hope to see you again at the end of the work to let you discover all the new features, and in particular our rooftop which will open its doors in August. I remain at your disposal for any further information. Best regards. Caroline Sales Manager

Good Location, Great People, But...

Customer review rating 3.0/5

Jim Couples - Confirmed reviews ALL

The hotel is a construction zone, being worked on or converted to a new brand. This really wasn't clearly understood when I booked it, and we didn't know any details until only a few days before our arrival. At the time of this writing, the restaurant is currently closed. That may present problems for dinner, it certainly made breakfast more challenging. The first room we were placed in smelled strongly of paint. They kindly moved us to a room that had been painted a few months earlier. This was better, acceptable, not perfect though. I would stay here again, but wait for a few months after the conversion to the new brand and see what others say.

Dear Guest, We thank you for taking the time to share your opinion following your stay in our establishment. We are sorry that your stay did not meet your expectations. We would like to apologize for the inconvenience caused by the construction work and hope to see you again at the end of the work to let you discover all the new features, and in particular our rooftop which will open its doors in August. I remain at your disposal for any further information. Best regards. Caroline Sales Manager

Horrible stay

Customer review rating 0.5/5

Boulin B. Business - Confirmed reviews ALL

Very bad stay due to fresh paint odor ; i didnt sleep during today ; on top of that rate was very high !!!! un scandale ; je n'irai plus jamais meme si nos bureaux sont à coté !

Dear Guest, We thank you for taking the time to share your opinion following your stay in our establishment. We are sorry that your stay did not meet your expectations. We would like to apologize for the inconvenience caused by the construction work and hope to see you again at the end of the work to let you discover all the new features, and in particular our rooftop which will open its doors in August. I remain at your disposal for any further information. Best regards. Caroline Sales Manager

Worst Hotel and Service ever

TripAdvisor rating 1.0/5

Elaine D TripAdvisor review

Notified few days before travel there was renovations and no dining in hotel, we were guaranteed only noise 11am to 5pm. The rooms were unfinished, exposed wires, uncovered fire alarms, smell of paint and nowhere to hang clothes. Given good location we did not complain as we were celebrating my husband birthday and has his elderly parents with us. Were woke at 7.15am with drilling etc. That day we were told they had to move us to a sister hotel which was 10 mims walk, not ideal but ok. We packed and got in taxis hotel supplied but were brought to hotel 43 mins walk away to an area we avoided to stay in my choice. We also were charged for this taxi ourselves. New hotel staff rude and unwelcoming (Mercure St.Jean), the parents room did not even have a window but a skylight. There was nowhere to eat after 10pm and we felt unsafe in the unknown area. The parents not comfortable with trams and too far to walk we had to get several taxis a day at our expense. Ruined what was meant to be a special weekend. Hotel finally replied to my complaint asking me for a receipt for taxi which of course we did not get and offering me points worth €40, we paid almost €1000 for this stay, never mind all the additional costs we had. I would never stay in any of their hotels again and will be seeking to take this further.

Awful, hotel being renovated, paint smells, electricity power cuts, no restaurant

Customer review rating 0.5/5

Sandra T. Friends - Confirmed reviews ALL

Truly disappointing

Dear Guest, We thank you for taking the time to share your opinion following your stay in our establishment. We are sorry that your stay did not meet your expectations. We would like to apologize for the inconvenience caused by the construction work and hope to see you again at the end of the work to let you discover all the new features, and in particular our rooftop which will open its doors in August. I remain at your disposal for any further information. Best regards. Caroline Sales Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 733 reviews 8.9/10 Location
  • 1,079 reviews 6.5/10 Room
  • 857 reviews 8.5/10 Service
  • 18 reviews 6.2/10 WiFi
  • 562 reviews 8.4/10 Breakfast
  • 281 reviews 5.5/10 Cleanliness
  • 269 reviews 5.8/10 Amenities
  • 187 reviews 4.4/10 Vibe

Powered by Trustyou

All our hotels in Bordeaux