Mercure Bordeaux Cité Mondiale Centre Ville Hotel 4 stars

Good customer service from the staff

Room did not have the essentials: no cabinets for sweaters, bathroom very, very small. Folded shirts, sweaters and intimate wear had to be placed on the table.

I enjoy very much overall, a little bit too noisy the air flow system. But everything else almost perfect.

Short stay but very confortable

We were greeted promptly, despite arriving around 10pm. Service was professional, quick and friendly.

We have stayed many times and will continue to stay on future visits to Bordeaux

No hassles good nights rest

Overall great. The reception desk experience was a bit chaotic and unclear. It was a pity you didn’t have more umbrellas given the very wet weather.

The room was large and comfortable, the hotel was in a great location but I thought that they could have made the bar area more comfortable for the size of the hotel. The breakfast was okay but nothing special.

The stay was satisfactory. The staff was very nice but the fact that some don't speak English (an international language) is quite disappointing. Also, the day of our check-in was my mother's birthday and I had sent an email asking for a small birthday cake or some kind of surprise but when we got to our room there were only 4 candy... I have worked in hotels before so I know that having a smal cake for a special ocasion isn't something really hard to get. The room was very good but there were a few hairs in the bathroom. Breakfast was very very nice.

Bathroom of room was not cleaned between guests. There was wine spills in the bathroom

It was a most enjoyable stay, thank you! The staff had kindly upgraded my daughter as it was her 18th Birthday! She was thrilled to have such a great view of the city! The location was perfect for Cite du Vin and the surroundings were lovely. We found a great Italian restaurant close by with many others to try another time. Also the breakfast on the 7th floor, not only had breathtaking views but the choice of food was very good. We’ll certainly be back again. Thank you!

We had a nice experience. The hotel staff was efficient. The hotel and room were very clean. The decoration of the room was bland, as was the breakfast room. The prices of food were too expensive. Did not understand how the hotel restaurant was closed on the weekend, and therefore could not get real meals for room service..? The reheated meals were not good and again way too expensive. Very surprised the hotel did not offer complimentary parking for guests. The location was nice, in the neighborhood of Chartrons and walking distance to centre-ville. However it must be a noisy location during the week day with the banking center and delivery trucks. Overall a satisfying stay.

Very enjoyable stay with some minor criticisms related to limited English language TV stations and only having small paper cups for drinks and plastic cutlery.

Good