Mercure Bordeaux Cité Mondiale Centre Ville Hotel 4 stars

As above - 2 sleepless nights due to flooding of our room

On the whole, things were very good. Second stay at this hotel. Excellent location for exploring Bordeaux. Covid precautions dealt with very well in most instances (compromises on the whole due to guests not wearing mask, standing right by lift doors etc., however the ant bac foot pump system at reception was empty for three days). A couple of issues, loud banging day one, very loud constant drilling day two, no storage space for clothes, broken aircon meant we were allocated a new room mid stay - which we didn't accept as it was very small and we still had a number of nights left, although when explained to reception, we were upgraded to a larger room which was appreciated. Staff very helpful in general - staff in the bar and restaurant areas should be commended as they were excellent, whether for breakfast or drinks in the afternoon/evening. All very friendly and welcoming.

We chose to spend our wedding anniversary staying at the hotel and we were very well treated from initial contact and booking through to our stay. Due to the travel restrictions in place at the time the hotel were very flexible and they went the extra distance to make it a great stay. Thanks

We were extremely satisfied with our stay and with the safe and secure conditions of the hotel. Don't miss an opportunity to see the view from rooftop terrace.

We used a privileged room and it was very spacious, there were free drinks filled in the fridge.

Nice stay but a bit surprised to be in a room so far from the elevators when the hotel seemed empty.

On arrival, we were greeted by a very friendly gentleman, he explained all about the city and the best way to Get around and what to see. Excellent service

Great location, great room, great staff and great lay out. Rooftop is super cool and the food is really good. Only issue: the ad says “parking: yes” and it’s not true... You need to park via the city parking...

Good location in the heart of Bordeaux - easy to reach everywhere by foot or tram. Friendly and helpful staff. Nice rooms with all amenities - kettle with tea and coffee, hairdryer in bathroom - and very clean. Good breakfast with a nice range of hot and cold food.

I had a small problem the first day, because the room they gave me was not completely clean. However, they react very well and change me the room immediately. After that, everything was ok.

My husband and I came to Bordeaux for a 2-day getaway. We were very happy with how easy it was to walk to all of the places we planned to visit. Travel to/from hotel was easy from the airport via taxi and public transport.

It was a nice stay,the hotel is well located in the center of Bordeaux. However,I was not able to use the laundry (I was there for a business trip) because I stayed during the weekend.If the laundry was available during the weekend or at least on Saturday I would be more satisfied.

The rating says four stars, it is more like three stars. Good thing is the location which ideal when visiting Bordeaux. It seems that there are nearly no staff members who are interested to make your stay comfortable. There is many things to improve regarding cleanliness, service, maintenance, breakfast, but most of all the attitude of staff needs to be changed. Team spirit of the staff is totally missing and it effects the service and it makes it embarrassing to follow their work.

never booking mercure groups will be prefer and get the better rooms. i have a silver status and get a terrible room we cannot open the window and we have only a small bed booking and pay a great one.

I you only have one night you should stay In a very central location. The Mercure is in the middle of Bordeaux. Please inform in advance we’re to park and how to get there. Otherwise it is hard to find the parking through to busy streets of Bordeaux. Online checkin is available. A very nice stay. Although we did not have breakfast, it is automatically on you bill. So beware and check it. I had to return and have it removed. Drinks at the bar are extraordinarily expensive. One glass white wine 0,1 liter was 9 euro!!! We found the best little place around the corner, symbiosis restaurant, just a walk of 2 minutes.