Mercure Bordeaux Cité Mondiale Centre Ville Hotel 4 stars

Name: Mercure Bordeaux Cité Mondiale Centre Ville Hotel
Address: BORDEAUX, 33080, FRANCE
Telephone: (+33)5/56017979
Rating: 4.2

Customer review rating 4.2/5 5,002 reviews

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+ 23 Services

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Mercure Bordeaux Cité Mondiale Centre Ville Hotel

Hotel for travellers looking for local and authentic experiences

Located on the banks of the Garonne, the 4-star Mercure Bordeaux Cité Mondiale Centre-Ville hotel welcomes you for an unforgettable stay. The hotel has 97 rooms and 5 meeting rooms, all decorated in a warm, contemporary style. It is the perfect location f or family leisure stays or business trips thanks to its business time+ program. Take a moment to relax and enjoy the most beautiful panoramic view of Bordeaux from our top floor terraces.

In the heart of Port de la Lune, our Bordeaux hotel is 10-min walk fr Place des Quinconces. Walk to the water mirror at Place de la Bourse, go shopping on Rue Sainte-Catherine and stroll by the quays. Grand Théâtre, Pont de Pierre and the water mirror reflecting the majestic Place de la Bourse. The gastronomic & cultural heritage reveals many places & museums. The Cité du Vin is just a few mins away

Hotel extras

Central location, Place des Quinconces and Grand Théâtre 10 min. Cité du Vin 5 min by tram

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access (Paying)
Parking
- Public outdoor parking (Paying)
- Public indoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Reduced mobility facilities(Nearby)
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
Languages spoken at the hotel
- English
- Spanish
- French
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9AM (Paying)Need access to your room from 9am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 5PM (Paying)Want to keep your room until 5pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
Boutique Gourmande
PorterPaying

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 12:00-14:00 / 19:00-22:00
- Opening hours : Week-end 19:00-22:00

Massage (Nearby)
Tennis
- Clay tennis court(Nearby)
- Hard tennis court(Nearby)
- Indoor tennis court(Nearby)
Beach and water sports
- Boat excursions(Nearby)
- Kayaking(Nearby)
- Rowing(Nearby)
- Sailing facilities(Nearby)

10 meeting room(s)
Conventions hotel
Business center with support staff
Copy/print service available

Hotel location

Mercure Bordeaux Cité Mondiale Centre Ville Hotel

18 Parvis des Chartrons
20 quais des Chartrons
33080
bordeaux
france

Tel: +33556017979

Fax: (+33)5/56017900

Contact email :

Check-in from 14h00

Check out up to 12h00

Navette Aéroport : JET BUS Gare St Jean - SNCF
BY TRAM : B CAPC Musée d'art comptemporain
Tram : C Paul Doumer

By plane
Biarritz Parme At 180km / 112.5 miles
By plane
Bordeaux Merignac At 15km / 9.38 miles
By train
Saint Jean At 5km / 3.13 miles

GPS :44.849964, -0.571135

Our accommodation(s)

Choose from our range of spacious and comfortable rooms: renovated Standard or Superior Rooms, Family Room or Junior Suite upon request.

Classic Room with twin beds

Max. number of persons: 2
Area: From 23 m² / 248 sq ft
Views: City View, Patio *

* Subject to availability

Wireless internet in your room
Satellite/cable colour TV
Direct dial telephone

Single Bed

Our restaurants and bars

LE PARVIS

Type of cuisine: Regional

Recently renovated, the hotel's Le Parvis bar restaurant opens at midday Monday through Friday. Wander over to the hotel's terraces or request the private lounge, which can welcome up to 30 people

Lunch

12:00 - 14:00

Mon
Tue
Wed
Thurs
Fri
~~Sat~~
~~Sun~~

Dinner

19:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
~~Sat~~
~~Sun~~

LE BAR

Lunch

Mon
Tue
Wed
Thurs
Fri
~~Sat~~
~~Sun~~

Dinner

Mon
Tue
Wed
Thurs
~~Fri~~
~~Sat~~
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 10
Maximum size: 350 m²
Maximum capacity: 270 people
Maximum banquet capacity: 270 people

Find out more

Practical Experience

Paul Families - 29/08/2020 Confirmed reviews ALL

Well located, well equiped and formalities followed regarding COVID-19 measures, clean and tidy, parking (not included) nearby.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Great view from 7th floor restaurant

Docteur D. G. Families - 21/08/2020 Confirmed reviews ALL

Too short... we wanted to extend but there were a miscommunication and no more availability

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Bien situe

Louise Business - 20/08/2020 Confirmed reviews ALL

Reception team should be trained better - on check in receptionist was 100% certain room was paid for ad it was grom « booking.com » even when i told her no it wasnt.. housekeeping need to work with reception on departures to not disturb a guest - at 11am housekeeper knocked on door not even noting who it was with mask pled away from face - simple question would have sufficed if she’d called reception to see if room wad vacant or not - especially as a do not disturb sign on door!!!. For the times we are in do not understand why no housekeeping service but ok. Location great and rooms comfortable but focus on training your staff Why is it also i can book on booking.com for cheaper rates than your own site? Defies the purpose as you pay commission to the OTA - sth definitely you need to look at as i am sure you could be maximising your ADR/ Room rates better

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sandrine A Adjointe de direction

Very poor due flooding of our room due to the air conditioning system

Derek Families - 19/08/2020 Confirmed reviews ALL

As above - 2 sleepless nights due to flooding of our room

Dear DEREK O., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandrine A Adjointe de direction

Erica J. Couples - 18/08/2020 Confirmed reviews ALL

On the whole, things were very good. Second stay at this hotel. Excellent location for exploring Bordeaux. Covid precautions dealt with very well in most instances (compromises on the whole due to guests not wearing mask, standing right by lift doors etc., however the ant bac foot pump system at reception was empty for three days). A couple of issues, loud banging day one, very loud constant drilling day two, no storage space for clothes, broken aircon meant we were allocated a new room mid stay - which we didn't accept as it was very small and we still had a number of nights left, although when explained to reception, we were upgraded to a larger room which was appreciated. Staff very helpful in general - staff in the bar and restaurant areas should be commended as they were excellent, whether for breakfast or drinks in the afternoon/evening. All very friendly and welcoming.

Good location

Dugdale58 Couples - 17/08/2020 Confirmed reviews ALL

We chose to spend our wedding anniversary staying at the hotel and we were very well treated from initial contact and booking through to our stay. Due to the travel restrictions in place at the time the hotel were very flexible and they went the extra distance to make it a great stay. Thanks

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Wonderful location, service, and experience

Alain Couples - 13/08/2020 Confirmed reviews ALL

We were extremely satisfied with our stay and with the safe and secure conditions of the hotel. Don't miss an opportunity to see the view from rooftop terrace.

Dear ALAIN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction

good stay and good basic service

Anonymous Families - 10/08/2020 Confirmed reviews ALL

We used a privileged room and it was very spacious, there were free drinks filled in the fridge.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Well located and very clean and spacious room.

C. Couples - 07/08/2020 Confirmed reviews ALL

Nice stay but a bit surprised to be in a room so far from the elevators when the hotel seemed empty.

Great welcome from the team at reception, great location

Mark R. Friends - 29/07/2020 Confirmed reviews ALL

On arrival, we were greeted by a very friendly gentleman, he explained all about the city and the best way to Get around and what to see. Excellent service

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Very good

Anonymous Couples - 21/07/2020 Confirmed reviews ALL

Great location, great room, great staff and great lay out. Rooftop is super cool and the food is really good. Only issue: the ad says “parking: yes” and it’s not true... You need to park via the city parking...

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Great location, nice hotel!

M Business - 06/03/2020 Confirmed reviews ALL

Good location in the heart of Bordeaux - easy to reach everywhere by foot or tram. Friendly and helpful staff. Nice rooms with all amenities - kettle with tea and coffee, hairdryer in bathroom - and very clean. Good breakfast with a nice range of hot and cold food.

Dear MARY D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction

Well located

Anonymous Business - 06/03/2020 Confirmed reviews ALL

I had a small problem the first day, because the room they gave me was not completely clean. However, they react very well and change me the room immediately. After that, everything was ok.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Great location

Anonymous Couples - 04/03/2020 Confirmed reviews ALL

My husband and I came to Bordeaux for a 2-day getaway. We were very happy with how easy it was to walk to all of the places we planned to visit. Travel to/from hotel was easy from the airport via taxi and public transport.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Value for money

Ioanna Business - 03/03/2020 Confirmed reviews ALL

It was a nice stay,the hotel is well located in the center of Bordeaux. However,I was not able to use the laundry (I was there for a business trip) because I stayed during the weekend.If the laundry was available during the weekend or at least on Saturday I would be more satisfied.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sandrine A Adjointe de direction

Good location and handy parking

Simon D. Families - 03/03/2020 Confirmed reviews ALL

Was only in the hotel to sleep so did not make use of facilities

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sandrine A Adjointe de direction

Good hotel for a short stay

Michael Couples - 18/02/2020 Confirmed reviews ALL

Arrived at ‘not a real’ check in area. Friendly check in (and out). Booked a suite according to WebSite. Reality is that they are junior suites as stated on the door. Request for a high floor and good view was not really honored. Junior suite is good. Especially the bed. Bathroom and room were clean. Breakfast was good.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sandrine A Adjointe de direction

Great accommodation for good value

Alicja Couples - 10/02/2020 Confirmed reviews ALL

delicious breakfast with french products, nice and helpful stuff, location of hotel- fantastic I highly recommend Mercure Hotel BOrdeaux

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Bon location

Rois M. Friends - 04/02/2020 Confirmed reviews ALL

good

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sandrine A Adjointe de direction

Ideally located with secure parking available

Richard P. Couples - 04/02/2020 Confirmed reviews ALL

Weekend to celebrate a birthday. We know Bordeaux well and the hotel was ideally located for the centre and other places we intended visiting. Good reception and Privilege room was excellent.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Our most recent 20 reviews

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