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Mercure Bordeaux Cité Mondiale Centre Ville Hotel 4 stars

Customer review rating 4.2/5 5,040 reviews

Mercure Bordeaux Cité Mondiale Centre Ville Hotel
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Hotel extras

  • Central location, Place des Quinconces and Grand Théâtre 10 min. Cité du Vin 5 min by tram

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
  • PorterPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Massage (Nearby)
  • Tennis
  • Beach and water sports
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Mercure Bordeaux Cité Mondiale Centre Ville Hotel

18 Parvis des Chartrons
20 quais des Chartrons
33080
bordeaux
france

Tel: +33556017979

Fax: (+33)5/56017900

Check-in from 14h00

Check out up to 12h00

  • Navette Aéroport :  JET BUS Gare St Jean - SNCF

  • BY TRAM :  B CAPC Musée d'art comptemporain

  • Tram :  C Paul Doumer

  • By plane

    Biarritz Parme At 180km / 112.5 miles

  • By plane

    Bordeaux Merignac At 15km / 9.38 miles

  • By train

    Saint Jean At 5km / 3.13 miles

GPS :44.849964, -0.571135

Our accommodation(s)

Choose from our range of spacious and comfortable rooms: renovated Standard or Superior Rooms, Family Room or Junior Suite upon request.

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Views: City View, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Single Bed

Our restaurants and bars

LE PARVIS

Type of cuisine: Regional

Recently renovated, the hotel's Le Parvis bar restaurant opens at midday Monday through Friday. Wander over to the hotel's terraces or request the private lounge, which can welcome up to 30 people

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 350 m²

  • Maximum capacity: 270 people

  • Maximum banquet capacity: 270 people

Find out more

Our guest reviews for
Mercure Bordeaux Cité Mondiale Centre Ville Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,040 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,131 reviews

Central and close to parking and tram

Customer review rating 4.2/5

Dave M. Couples - 04/11/2020 Confirmed reviews ALL

Just one night, but very comfortable and pleasant. The breakfast was very good and the restaurant handled the Covid regulations well.

Customer review rating 4.2/5

Seasoned T. Couples - 29/10/2020 Confirmed reviews ALL

As always when staying with Accor our experience of the staff, extremely helpful and friendly, and our accommodation was very satisfactory. However, upon arrival our bathroom was not as clean as we would have liked there being hairs in the sink. We brought this to the attention of reception and they immediately transferred us, even upgrading our room. We appreciated the way the problem was dealt with and appreciated the upgrade but still feel that in the current circumstances more attention should have been paid to the cleaning, especially as Accor rightly place a lot of importance on this aspect on the website.

Practical Experience

Customer review rating 4.2/5

Paul Families - 29/08/2020 Confirmed reviews ALL

Well located, well equiped and formalities followed regarding COVID-19 measures, clean and tidy, parking (not included) nearby.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Great view from 7th floor restaurant

Customer review rating 4.2/5

Docteur D. G. Families - 21/08/2020 Confirmed reviews ALL

Too short... we wanted to extend but there were a miscommunication and no more availability

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Bien situe

Customer review rating 4.2/5

Louise Business - 20/08/2020 Confirmed reviews ALL

Reception team should be trained better - on check in receptionist was 100% certain room was paid for ad it was grom « booking.com » even when i told her no it wasnt.. housekeeping need to work with reception on departures to not disturb a guest - at 11am housekeeper knocked on door not even noting who it was with mask pled away from face - simple question would have sufficed if she’d called reception to see if room wad vacant or not - especially as a do not disturb sign on door!!!. For the times we are in do not understand why no housekeeping service but ok. Location great and rooms comfortable but focus on training your staff Why is it also i can book on booking.com for cheaper rates than your own site? Defies the purpose as you pay commission to the OTA - sth definitely you need to look at as i am sure you could be maximising your ADR/ Room rates better

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sandrine A Adjointe de direction

Very poor due flooding of our room due to the air conditioning system

Customer review rating 4.2/5

Derek Families - 19/08/2020 Confirmed reviews ALL

As above - 2 sleepless nights due to flooding of our room

Dear DEREK O., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandrine A Adjointe de direction
Customer review rating 4.2/5

Erica J. Couples - 18/08/2020 Confirmed reviews ALL

On the whole, things were very good. Second stay at this hotel. Excellent location for exploring Bordeaux. Covid precautions dealt with very well in most instances (compromises on the whole due to guests not wearing mask, standing right by lift doors etc., however the ant bac foot pump system at reception was empty for three days). A couple of issues, loud banging day one, very loud constant drilling day two, no storage space for clothes, broken aircon meant we were allocated a new room mid stay - which we didn't accept as it was very small and we still had a number of nights left, although when explained to reception, we were upgraded to a larger room which was appreciated. Staff very helpful in general - staff in the bar and restaurant areas should be commended as they were excellent, whether for breakfast or drinks in the afternoon/evening. All very friendly and welcoming.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sandrine A Adjointe de direction

Good location

Customer review rating 4.2/5

Dugdale58 Couples - 17/08/2020 Confirmed reviews ALL

We chose to spend our wedding anniversary staying at the hotel and we were very well treated from initial contact and booking through to our stay. Due to the travel restrictions in place at the time the hotel were very flexible and they went the extra distance to make it a great stay. Thanks

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Wonderful location, service, and experience

Customer review rating 4.2/5

Alain Couples - 13/08/2020 Confirmed reviews ALL

We were extremely satisfied with our stay and with the safe and secure conditions of the hotel. Don't miss an opportunity to see the view from rooftop terrace.

Dear ALAIN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction

good stay and good basic service

Customer review rating 4.2/5

Anonymous Families - 10/08/2020 Confirmed reviews ALL

We used a privileged room and it was very spacious, there were free drinks filled in the fridge.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Well located and very clean and spacious room.

Customer review rating 4.2/5

C. Couples - 07/08/2020 Confirmed reviews ALL

Nice stay but a bit surprised to be in a room so far from the elevators when the hotel seemed empty.

Great welcome from the team at reception, great location

Customer review rating 4.2/5

Mark R. Friends - 29/07/2020 Confirmed reviews ALL

On arrival, we were greeted by a very friendly gentleman, he explained all about the city and the best way to Get around and what to see. Excellent service

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Very good

Customer review rating 4.2/5

Anonymous Couples - 21/07/2020 Confirmed reviews ALL

Great location, great room, great staff and great lay out. Rooftop is super cool and the food is really good. Only issue: the ad says “parking: yes” and it’s not true... You need to park via the city parking...

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Great location, nice hotel!

Customer review rating 4.2/5

M Business - 06/03/2020 Confirmed reviews ALL

Good location in the heart of Bordeaux - easy to reach everywhere by foot or tram. Friendly and helpful staff. Nice rooms with all amenities - kettle with tea and coffee, hairdryer in bathroom - and very clean. Good breakfast with a nice range of hot and cold food.

Dear MARY D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Cité Mondiale Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine A Adjointe de direction

Well located

Customer review rating 4.2/5

Anonymous Business - 06/03/2020 Confirmed reviews ALL

I had a small problem the first day, because the room they gave me was not completely clean. However, they react very well and change me the room immediately. After that, everything was ok.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Great location

Customer review rating 4.2/5

Anonymous Couples - 04/03/2020 Confirmed reviews ALL

My husband and I came to Bordeaux for a 2-day getaway. We were very happy with how easy it was to walk to all of the places we planned to visit. Travel to/from hotel was easy from the airport via taxi and public transport.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

Value for money

Customer review rating 4.2/5

Ioanna Business - 03/03/2020 Confirmed reviews ALL

It was a nice stay,the hotel is well located in the center of Bordeaux. However,I was not able to use the laundry (I was there for a business trip) because I stayed during the weekend.If the laundry was available during the weekend or at least on Saturday I would be more satisfied.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sandrine A Adjointe de direction

Good location and handy parking

Customer review rating 4.2/5

Simon D. Families - 03/03/2020 Confirmed reviews ALL

Was only in the hotel to sleep so did not make use of facilities

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sandrine A Adjointe de direction

Good hotel for a short stay

Customer review rating 4.2/5

Michael Couples - 18/02/2020 Confirmed reviews ALL

Arrived at ‘not a real’ check in area. Friendly check in (and out). Booked a suite according to WebSite. Reality is that they are junior suites as stated on the door. Request for a high floor and good view was not really honored. Junior suite is good. Especially the bed. Bathroom and room were clean. Breakfast was good.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sandrine A Adjointe de direction

Great accommodation for good value

Customer review rating 4.2/5

Alicja Couples - 10/02/2020 Confirmed reviews ALL

delicious breakfast with french products, nice and helpful stuff, location of hotel- fantastic I highly recommend Mercure Hotel BOrdeaux

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandrine A Adjointe de direction

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