Mercure Bordeaux Cité Mondiale Centre Ville Hotel 4 stars

We had been upgraded, however the decor was poor.l, the room smelt of paint, the lighting was poor, breakfast had to be served in the room and due to the renovations in the hotel all added value benefits of staying in a hotel were not available. The overall experience was poor and we would not return. There are no discounts offered or explanations made. When we were offered an upgrade it was suggested this was just due to room issues not the overall issues with hotel. If the upgrade hotel room was the new standard, I would avoid, the colour and ambience were dreadful. We were busy with a family wedding or I would have made more of fuss. My recommendation would do not stay there opt for an Air B &B, friend did and they weee stunning and car parking was thrown in too!

The hotel is a construction zone, being worked on or converted to a new brand. This really wasn't clearly understood when I booked it, and we didn't know any details until only a few days before our arrival. At the time of this writing, the restaurant is currently closed. That may present problems for dinner, it certainly made breakfast more challenging. The first room we were placed in smelled strongly of paint. They kindly moved us to a room that had been painted a few months earlier. This was better, acceptable, not perfect though. I would stay here again, but wait for a few months after the conversion to the new brand and see what others say.

Very bad stay due to fresh paint odor ; i didnt sleep during today ; on top of that rate was very high !!!! un scandale ; je n'irai plus jamais meme si nos bureaux sont à coté !

Notified few days before travel there was renovations and no dining in hotel, we were guaranteed only noise 11am to 5pm. The rooms were unfinished, exposed wires, uncovered fire alarms, smell of paint and nowhere to hang clothes. Given good location we did not complain as we were celebrating my husband birthday and has his elderly parents with us. Were woke at 7.15am with drilling etc. That day we were told they had to move us to a sister hotel which was 10 mims walk, not ideal but ok. We packed and got in taxis hotel supplied but were brought to hotel 43 mins walk away to an area we avoided to stay in my choice. We also were charged for this taxi ourselves. New hotel staff rude and unwelcoming (Mercure St.Jean), the parents room did not even have a window but a skylight. There was nowhere to eat after 10pm and we felt unsafe in the unknown area. The parents not comfortable with trams and too far to walk we had to get several taxis a day at our expense. Ruined what was meant to be a special weekend. Hotel finally replied to my complaint asking me for a receipt for taxi which of course we did not get and offering me points worth €40, we paid almost €1000 for this stay, never mind all the additional costs we had. I would never stay in any of their hotels again and will be seeking to take this further.

Truly disappointing