Mercure Bordeaux Cité Mondiale Centre Ville Hotel 4 stars

No hassles good nights rest

Overall great. The reception desk experience was a bit chaotic and unclear. It was a pity you didn’t have more umbrellas given the very wet weather.

The room was large and comfortable, the hotel was in a great location but I thought that they could have made the bar area more comfortable for the size of the hotel. The breakfast was okay but nothing special.

The stay was satisfactory. The staff was very nice but the fact that some don't speak English (an international language) is quite disappointing. Also, the day of our check-in was my mother's birthday and I had sent an email asking for a small birthday cake or some kind of surprise but when we got to our room there were only 4 candy... I have worked in hotels before so I know that having a smal cake for a special ocasion isn't something really hard to get. The room was very good but there were a few hairs in the bathroom. Breakfast was very very nice.

Bathroom of room was not cleaned between guests. There was wine spills in the bathroom

It was a most enjoyable stay, thank you! The staff had kindly upgraded my daughter as it was her 18th Birthday! She was thrilled to have such a great view of the city! The location was perfect for Cite du Vin and the surroundings were lovely. We found a great Italian restaurant close by with many others to try another time. Also the breakfast on the 7th floor, not only had breathtaking views but the choice of food was very good. We’ll certainly be back again. Thank you!

We had a nice experience. The hotel staff was efficient. The hotel and room were very clean. The decoration of the room was bland, as was the breakfast room. The prices of food were too expensive. Did not understand how the hotel restaurant was closed on the weekend, and therefore could not get real meals for room service..? The reheated meals were not good and again way too expensive. Very surprised the hotel did not offer complimentary parking for guests. The location was nice, in the neighborhood of Chartrons and walking distance to centre-ville. However it must be a noisy location during the week day with the banking center and delivery trucks. Overall a satisfying stay.

Very enjoyable stay with some minor criticisms related to limited English language TV stations and only having small paper cups for drinks and plastic cutlery.

Good

Room were good and comfortable. I enjoyed my stay. But I would like to give a short comment on the breakfast. The breakfast spread is limited and I usually like Mercure Hotel croissant. But the croissant at Mercure Bordeaux Cité Mondiale Centre-Ville were below my expectation (especially in France). It is not crispy enough and plain taste (lack of buttery fragrant....:-))

The reception and customer service is excellent. Room spacious, clean, with teepot and some freebies tee and instant coffee. Comfortable bed. Room cleaning service that does not disturb you. Very generous checkout time. Good wifi. Great localization, almost inside the historical center. The room was silent. There is a small refrigerator available. Also room conditioning system. The only bad thing is that food and refreshments offered are way too pricey. However, I understand that this is a kinda chick business hotel, so that was expected.

Very comfortable.

Warmly greeted by Dominico, our twin standard room was very comfortable. Beds and linens felt new, the room wasn’t tiny, we did not opt for a river view (you should!), and the little touches like a hot water kettle and refrigerator with free bottled water is appreciated. Great breakfast! Location i wonderful, a half block from the river and the A tram line, six minutes from the C. Parking is not included and there’s a garage just beneath the hotel: 19 euros for 24 hrs.

As above

Great location. Comfortable, clean room, great breakfast although scrambled eggs could be more creamy. Courteous staff, friendly and rapid check-in. Hospitality tray in room is terrible - meagre supplies, paper cups, etc. - creates a very poor and mean impression. I mention this every time we stay, but you take no notice. Room needs some attention - slow draining of water in basin and shower, broken toilet paper holder (Room 455). Will need redecorating soon. Room service disappointing. Telephone not answered so had to go down to Reception to order. Delivery was 20 minutes late, after phone call to Reception. All they do is reheat pre=prepared pots of food. And then it was only luke warm.