Отель Sofitel Цзинань Сильвер Плаза 5 звезды

Примечание: отзывы клиентов 4.6/5 Отзывов: 3 362

сертифицированный отель ALLSAFE

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Номер 1

Число гостей
Возраст детей

Гарантия лучшей цены

Как это работает?
Accor Live Limitless

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При бронировании в этом отеле:

  • Я коплю Статусные и Наградные баллы

  • Я могу использовать Наградные баллы

  • Получаете преимущества

  • Я могу воспользоваться тарифом участника

+ 20 Услуги

Особенности отеля

  • В пешей доступности от источника Баоту и горы Тысячи Будд, в 10 мин на такси от озера Дамин.

  • Расположен в самом сердце центрального делового квартала Цзинаня, рядом с торговым центром.

  • 356 просторных номеров в западном и восточном стиле, с прекрасным видом на горы/озеро

  • 49/F Silver Sky — самый высокий ресторан в городе с великолепным видом.

  • Конференц-зона с французскими элементами в декоре подойдет для проведения деловых мероприятий.

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Услуги в отеле и поблизости

Заезд с 14h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • WIFI/Интернет
  • Паркинг
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • С кондиционером
  • Круглосуточная стойка регистрации
  • Ранний заезд / поздний выездПлатные услуги
  • Химчистка / глажка
  • Бутики и магазины
  • Носильщик
  • Консьерж
Развлечения и отдых
  • Бассейн
  • Фитнес-центр
  • Оздоровительные процедуры
Питание
  • ЗавтракПлатные услуги
  • Ресторан (-ы): 3
  • Бар (-ы): 1
  • Обслуживание в номере
Бизнес-услуги
  • Конференц-зал (-ы): 9
  • Бизнес-центр со службой поддержки
  • Заказ услуг печати/копирования

Расположение отеля

Sofitel Цзинань Сильвер Плаза

66 Luoyuan Avenue
Shandong Province
250063 цзинань
china

Телефон: +8653186068888

Факс: (+86)531/86066666

Заезд с 14h00

Выезд до 12h00

  • CONSTRUCTION BUREAU-HE PING MALL :  102 SILVER PLAZA

  • NEW WORLD SCHOOL-DA GUANYUAN :  49 SILVER PLAZA

  • На самолете

    JINAN На расстоянии 38 км / 23 миль

  • На поезде

    JINAN На расстоянии 7 км / 4,35 миль

  • На поезде

    Jinan Railway Station На расстоянии 4 км / 2,5 миль

GPS:36.660097, 117.029339

Наши номера

426 номеров и люксов на 11-46 этажах. Индивидуальный дизайн, бесплатное широкополосный интернет, во всех клубных номерах WIFI и широкополосный интернет, туалетные приналежности L'Occitane или Hermes и кровати Sofitel “Mybed”. Есть этажи для некурящих.

НОМЕР SUPERIOR с большой двуспальной кроватью, вид на город

  • Максимальное количество гостей: 3
  • Площадь: От 40 / 431 sq ft
  • Виды: Боковой вид на город *

* При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Возможность приготовления чая/кофе
  • Мини-бар

НОМЕР SUPERIOR с 2 односпальными кроватями и видом на город

  • Максимальное количество гостей: 3
  • Площадь: От 40 / 431 sq ft
  • Виды: Боковой вид на город, Вид на горы *

* При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Возможность приготовления чая/кофе
  • Мини-бар

СЕМЕЙНЫЙ НОМЕР LUXURY, 1 большая двуспальная кровать и 1 диван-кровать, верхний этаж

  • Максимальное количество гостей: 4
  • Площадь: От 55 / 592 sq ft
  • Виды: Боковой вид на город *

* При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Халат
  • Тапочки
  • Мини-бар

НОМЕР LUXURY с 1 большой двуспальной кроватью и видом на горы или озеро

  • Максимальное количество гостей: 3
  • Площадь: От 45 / 484 sq ft
  • Виды: Боковой вид на город *

* При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Возможность приготовления чая/кофе

НОМЕР LUXURY с 2 односпальными кроватями и видом на горы или озеро

  • Максимальное количество гостей: 3
  • Площадь: От 45 / 484 sq ft
  • Виды: Боковой вид на город *

* При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Возможность приготовления чая/кофе
  • Мини-бар

НОМЕР SUPERIOR, большая двуспальная кровать, вид на горы или озеро и доступ в клуб Millesime

  • Максимальное количество гостей: 3
  • Площадь: От 45 / 484 sq ft
  • Виды: Боковой вид на озеро, Вид на горы *

* При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Возможность приготовления чая/кофе
  • Мини-бар

НОМЕР LUXURY, большая двуспальная кровать, вид на горы или озеро и доступ в клуб Millesime

  • Максимальное количество гостей: 3
  • Площадь: От 55 / 592 sq ft
  • Виды: Боковой вид на озеро, Вид на горы *

* При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Возможность приготовления чая/кофе
  • Мини-бар
Номера

Наши бары и рестораны

SILVER SKY REVOLVING RESTAURANT

Тип кухни: Интернациональная кухня

The highest revolving all-day dining restaurant in Jinan features 360° outstanding panoramic views of the city, mountain and Daming Lake. With interactive dining experience, this unique restaurant presents the best of Asian and Western Cuisines.

Обед

11:30 - 14:30

  • Пн
  • Вт
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  • Чт
  • Пт
  • Сб
  • Вс

Ужин

17:30 - 21:30

  • Пн
  • Вт
  • Ср
  • Чт
  • Пт
  • Сб
  • Вс

BISCOTTI ITALIAN RESTAURANT

Тип кухни: null

Biscotti, the Italian restaurant was name after the famous Italian almond biscuit. It introduces you with the classic flavors of Italy in Sofitel Jinan. Select your favorite salami, Parma ham and cheese as the perfect ingredients.

Обед

11:30 - 14:00

  • Пн
  • Вт
  • Ср
  • Чт
  • Пт
  • Сб
  • Вс

Ужин

18:00 - 22:00

  • Пн
  • Вт
  • Ср
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  • Вс

THE GARDEN CHINESE RESTAURANT

Тип кухни: Китайская

Enjoy genuine Chinese Cuisine with seafood specialties in The Garden. All kinds of fresh sea foods are available in various cooking styles to cater to the different travelers' needs.

Обед

11:30 - 14:00

  • Пн
  • Вт
  • Ср
  • Чт
  • Пт
  • Сб
  • Вс

Ужин

17:30 - 22:00

  • Пн
  • Вт
  • Ср
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LOBBY LOUNGE

Недоговорная фотография

Лобби-бар сочетает традиции современных чайных домов и мартини-баров. Вас ждет широкий выбор высококачественных чаев. Вечером бар превращается в мартини-салон. Ждем Вас каждый день. В баре играет живая музыка.

меню (PDF)

Обед

  • Пн
  • Вт
  • Ср
  • Чт
  • Пт
  • Сб
  • Вс

Ужин

  • Пн
  • Вт
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  • Чт
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Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 9

  • Максимальный размер: 950 м²

  • Максимальная вместимость: 850 человек

  • Максимальная вместимость банкетного зала: 520 человек

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Sofitel Цзинань Сильвер Плаза

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Рейтинг ALL 4.6/5

Отзывов: 3 362

tripadvisor

Рейтинг TripAdvisor 5.0/5

Отзывов: 934

2020 Сертификат качества TripAdvisor
Сертификат качества 2020

宾客关系是索菲特服务理念的核心——济南索菲特银座大饭店入住体验

Примечание: Tripadvisor 5.0/5

lukejin0223 Solo travel - 21/07/2020 Реальные отзывы TripAdvisor

Guest relations are the heart of Sofitel's vision. 宾客关系是索菲特服务理念的核心。 We believe tomorrow's luxury is more about experience. 我们相信未来的奢华已超越体验。 ——Sofitel Jinan Sliver Plaza 济南索菲特银座大饭店 1999年,济南索菲特银座大饭店开业。2013年,伴随索菲特品牌完成重新定位,酒店亦完成全面升级,成为泉城首家国际奢华品牌酒店。 济南索菲特银座大饭店位于历下区泺源大街66号,紧邻城市中心地标——泉城广场,距济南遥墙国际机场约38km,车程40分钟。 一、行前沟通 出行前,邮件询问酒店设施开放情况,并请求礼宾部代收快递。 预订部工作人员Jean及Linda答复及时得体,符合品牌服务标准。 二、抵达酒店 15日15时抵达酒店,入住期间,于不同时段多次乘车出入酒店,入口处均有工作人员值守,服务热情得体,特殊时期,尤为可贵。 步入大堂,完成测温后,工作人员将主动上前询问是否需要行李服务,值得肯定。 前台工作人员Mia Zhang办理入住手续规范高效,且鉴于疫情防控期间行政酒廊暂停开放,特在介绍行政礼遇替代方案之余,主动提供多张欢迎饮料赠券以作饮品补偿,考虑细致周全,非常感谢。 三、客房 客房由普通套房升级至尊享套房,面积70平方米,空间开阔,布局合理。 经翻修后,设施现代化程度较高,电动窗帘、智能马桶兼备。同时,电源设置充足,使用便利。 迷你吧及客用备品配置亦相对充足,illy胶囊咖啡、Lanvin洗护用品皆符合品牌定位。行政酒廊暂停开放期间,宾客每日可免费享用迷你吧内软饮2听。略为遗憾的是,地产饮用水及川宁茶饮于该房型而言,品质感稍逊。 此外,作为“ALLSAFE 安心悦界”计划认可成员,酒店客房备有计划介绍卡,同时,宾客也可通过电视收看计划宣传片。 景观方面,得益于优越的地理位置及高楼层,宾客可于客房内欣赏泉城市景。美中不足的是,玻璃清洁度有待加强。 入住一段时间后,适才收到欢迎礼,就会员等级而言,配置颇具诚意。 四、设施与服务 酒店康乐设施齐全,健身房与泳池兼备。 服务方面,酒店服务团队整体呈现卓越,餐饮部门表现尤为亮眼,下文将单独叙述。除此之外,其余部门亦不逊色。 具体来说: 15日下午约16时于礼宾台领取先前请酒店代收的快递,请工作人员代为拆箱后,对方随即主动提供手提袋,服务热情周到; 17日下午16时离店,礼宾部工作人员热情相送,主动为我安放行李,非常感谢。 略为遗憾的是,入住期间,客房并未进行夜床整理,与品牌标准不符。疫情防控期间,如若无法提供此项服务,亦应预先声明。同时,客用备品补充存在遗漏,入住次日,未补充拖鞋、浴擦及浴缸处洗护用品,此方面成本控制未免稍显严苛。 五、餐饮 BAR 66 大堂吧: 目前,行政酒廊仍未开放,行政客房下午茶需于大堂吧使用。同时,会员欢迎饮料亦于此处兑换。 餐品方面,行政客房下午茶配置为一款自选甜点&咖啡/茶/冻果汁,甜点出品水准尚可,整体无功无过。 会员欢迎饮料设置则稍欠诚意,仅有常规碳酸饮料可选,显然与索菲特品牌定位不符。 幸而,卓越的服务在一定程度上弥补了餐品方面的缺失。 入住首日,Tina Liu查询到入住信息后,即全程以姓氏相称。在我点选红茶后,热情询问是否需搭配鲜奶或柠檬片,值得肯定。 次日当值的男士,服务同样优秀,不仅熟知我的下午茶饮品偏好,做事亦细致周全。在我选择于享用下午茶时兑换欢迎饮料的情况下,主动询问欢迎饮品是否需要装袋。 由此不难看出,酒店交接工作与培训工作的到位。 百花园 中餐厅: 百花园中餐厅位于酒店20层,自高楼层客房前往需于首层或6层换乘电梯,略有不便。 餐品方面,出品尚可,食材新鲜度较好,于雅高A佳会员而言,性价比不俗。然而,论烹饪风格,个人更偏爱同城美爵酒店的乐轩华中餐厅。 与大堂吧相同,服务亦可作为加分项,为我点餐的女士,同空乘一般,采用蹲姿与我交流,令我印象深刻。用餐完毕后,电梯间亦有工作人员询问用餐感受,餐厅整体服务水准颇高。 银顶 旋转餐厅: 银顶旋转餐厅为酒店全日制餐厅,各时段呈现水准参差不齐,需分时段评价。 早餐时段: 餐品出品尚可,但服务欠佳,连续2日皆无人领位,欢迎茶/咖啡亦需自行索要。且餐具配置存在一定主观随意性。个人认为,早餐时段综合呈现远低于酒店整体水准,无法契合品牌定位。 午餐时段: 午餐时段,餐厅整体呈现极佳,与早餐时段对比鲜明。 首先,餐品准备颇为丰盛,除受限于疫情影响未能提供刺身外,小龙虾、马卡龙、鸡尾酒一应俱全,另有限量炖盅附送,配置不输部分同档酒店晚餐。 其次,服务细致周到。例如,工作人员发觉我在擦拭餐刀后,当即上前询问是否需要更换;先前于中餐厅为我点餐的女士,见面后,主动上前问候并询问用餐感受。凡此种种,皆令我印象深刻。 Happy Hour时段: 行政酒廊暂停开放期间,“欢乐时光”晚间鸡尾酒会以套餐形式呈现,由全日制餐厅负责送至客房。首日套餐较次日更为丰盛(图为首日套餐,次日无中式凉菜品牌及橙汁),除无饮品可选外,配置诚意尚可。 六、周边玩乐 酒店地理位置极为优越,紧邻城市中心地标——泉城广场,宾客可轻松前往市内各处。 此外,大堂与银座购物中心相通,餐饮购物选择丰富。 七、整体评价 整体而言,酒店位置优越,设施便利,服务更堪称卓越。 虽受疫情影响与成本控制需要所限,呈现尚称不上尽善尽美,却已足够令我满意。 以上文提及的工作人员为代表的服务团队充分诠释了索菲特服务的核心,如此细致周全的人性化服务,也正是索菲特品牌的核心魅力所在。 在我看来,酒店无愧于泉城首家国际奢华品牌酒店之名,值得作为到访济南的首选。

尊敬的lukejin先生/ 女士: 您好!感谢您下榻济南索菲特银座大饭店。 索菲特是雅高集团的奢华品牌,也是济南市场上第一家五星级国际联号酒店,在济南有着久远的历史,也是济南的地标建筑。索菲特的品牌特质之一就是独特的选址,充分为商务和休闲客人提供出行便利。每一位索菲特大使都努力秉承着追求卓越的精神,传递快乐精髓,用心为每一位索菲特客人创造定制化服务。 我们非常荣幸收到像您这样宾客给予认真细致专业的反馈,我们也将您提及的问题和建议反馈至管理层,大饭店管理层非常重视您的反馈,并在相关会议上展开了细致的研讨。在您的评论中,我们看到您对预定员工,前台员工,中餐厅员工及大堂吧员工印象非常深刻,并给予了高度的认可,用心的服务得到客人的赞许是酒店人的荣幸,我们将继续保证高质量的服务态度,严格遵循索菲特品牌标准。 你在评论中也提及到您在入住的期间,未享受到夜床服务,我们深表歉意,未带给您关于夜床服务百分百满意的体验,我已将此问题反馈至客房部,我们将加强员工培训和夜床服务质量的监督和检查。 此外,您也提及关于早餐菜品及服务的问题,我们将您的反馈传达至餐饮部门,并制定出详细的改进计划,我们将加强员工的培训和员工服务的专业度,餐饮部门也会相应增加早餐食品的种类,并配合当地的季节特色及气候特色,为您搭配健康有机的食物。 根据疫情的好转,大饭店也会陆续开放更多的客用设施,欢迎您下次入住时前来体验。 感谢您花费您宝贵的时间给予我们的反馈,正是由于您的鞭策,大饭店才会越来越好。我们将继续保持索菲特标准,取其精华,去其糟粕。很荣幸与您邂逅在城市的中心区,我们不会停下努力的脚步, 努力让每位宾客的旅途尽善尽美。我们将继续提高服务质量和产品质量,我们始终竭尽全力践行完善的待客之道,让你物超所值的体验到更加完美的体验,您的期望就是我们用心的方向。尽管美中有不足,我们努力改进,依然期待您再次光临,看到大饭店的进步和蜕变。祝您生活顺心。

My pamper stay in Jinan

Примечание: Tripadvisor 5.0/5

Yumna W Solo travel - 28/09/2019 Реальные отзывы TripAdvisor

The room and bathroom was above my expectations. I loved the bath and the comfortable bed which was huge.. It was one of the best hotels and room that I have stayed in. I will definitely be visiting it again.

Dear Yumna W, Thank you for choosing to stay at Sofitel Jinan Silver Plaza and thank you for the valuable comment, it was a pleasure your recognition of our facilities, environment, and staff. Thank you for sharing your experience with us, we will continue to provide you with quality service. Once again thanks a lot for your support, we are looking forward to your next visit and wish you all the best!

great service!

Примечание: Tripadvisor 5.0/5

jxmtcb1 Business - 13/08/2019 Реальные отзывы TripAdvisor

sofitel standard,one of the best Sofitel in Mainland China,great management team. Could feel the Shandong People ‘s enthusiastic and hospitable. as the platinum member, got the room upgraded with hand writing welcome letter.

Dear jxmtcb1, Thank you for choosing to stay at Sofitel Jinan Silver Plaza and thank you for the valuable comment, it was a pleasure your recognition of our facilities, environment, and staff. Thank you for sharing your experience with us, we will continue to provide you with quality service. Once again thanks a lot for your support, we are looking forward to your next visit and wish you all the best!

No Breakfast included?!

Примечание: Tripadvisor 3.0/5

jasoncL4683PJ Friends getaway - 10/04/2019 Реальные отзывы TripAdvisor

Hi! I booked a room on the accorplus website for April 4 to 7 for 2 with breakfast for 2. Actually this is my second time booking as an accorplus member and i always make sure to include breakfast. 1. During check in, they do have an "accor line" but for the 2 times i've been here, ...there was nobody there... the bellboy even asked me to queue up on the regular line which felt a bit embarrassing. 2. I was surprised during my recent stay, after having breakfast, they told me that breakfast was not included but after showing my accorplus card they said i can avail of 50% off as an accorplus member. just to avoid this awkward moment I told them to just deduct it from my deposit. I had breakfast somewhere else instead for the next days. Since i had made an an earlier booking. Sad to say, i have to go back to this hotel once again this April 20. I really hope some accorplus people can help me out because i do not feel this treatment in other countries. I stayed at room 2517 The aircon is already at 20 degrees but felt like 25 degrees. I hope I won't have the same problem again.

Dear Mr. Jason C, Many thanks for sharing your concerns, sincere apologies for our shortcomings. From the information that you mentioned, we confirmed that your room reservation was made on AccorHotels website directly and there’s no any update on it: for hotel room only and no Breakfast was included. However, you booked our Sofitel Suite on 20th April and the Club Millésime benefits: complimentary Buffet Breakfast, Personalized Express Check-in & Check-out at Club Lounge on 47th Floor… In addition, we will provide you a room after free upgrade; pre-check the air conditioner in advance, to guarantee you to experience the true Sofitel Service during your visiting on 20th April. Yours sincerely, Hotel Management

Thank you Sofitel Jinan

Примечание: Tripadvisor 5.0/5

ypjiang Family - 20/02/2019 Реальные отзывы TripAdvisor

We just finished up another stay at Sofitel Jinan, and I thought it was about time I write up a review of this hotel. We have stayed multiple properties and we are the gold member of Accor Club. Service at this hotel is absolutely fantastic all around. Especially thanks to Assistant Manager, Meria Xiong. She made the check in/out process was by far the easiest I’ve seen at any property. The breakfast buffet is delicious. As my husband got the deadly flu, the kitchen staff was making sure he would get some food/fruit for him to get speedy recovery. The Staff were all genuinely happy to help with anything. They were extremely friendly and professional. They really take pride in caring for their guests. Especially thanks to Chief Bob, Isabel Du, Elanine Zhang and Sunny. They were excellent. We were kindly offered an upgrade at no extra charge for a bigger room. The lovely touch of staff signing card by Meria Xiong for my husband was sweet, as he was really sick. I would like to thank the staff for making our stay so memorable. We will cherish the memories they made Sofitel in Jinan forever. Ping & Gerard

Dear ypjiang, Thank you for choosing to stay at Sofitel Jinan Silver Plaza and thank you for the valuable comment, it was a pleasure your recognition of our facilities, environment, and staff. Thank you for sharing your experience with us, we will continue to provide you with quality service. Once again thanks a lot for your support, we are looking forward to your next visit and wish you all the best!

Депозит дороже стоимости номера

Примечание: отзывы клиентов 3.5/5

Н. Деловые путешественники - 05/04/2018 Проверенные отзывы - ALL

Приветливые персонал

Dear Н., Thank you for staying with us, we used online translator to understand this review, We hope we get it correct. You mentioned that the deposit is more than the room rate, that's because you enjoy a very special rate which is agreed between hotel and your company, that means only privileged group of guest only can use that rate. We are happy notice the rate is actually very attractive and our service meeting your needs. We hope to see you again soon. Regards, Francois Guillocher General Manager

THANK THE HOTEL

Примечание: Tripadvisor 5.0/5

lamyaab Couples - 09/10/2017 Реальные отзывы TripAdvisor

The hotel is a great tower and a great view overlooking the city. I was surprised by the hotel manager Mr. FRANCOIS GUILLOCHER , is the same manager of the hotel in the town of Hanxho Lakes City I call the successful genius manager. The reception was quick and wonderful. The room is spacious and beautiful on the 42nd floor, overlooking the city panorama, I liked the way the big lights are. The buffet breakfast restaurant, a revolving restaurant and a view of all areas of Jinan City. It was varied and beautiful, I liked the lounge very much, the service was five stars, and I thank very much Mr / Geoffrey Jianq , who used to serve me and always ask me how to provide me with daily comfort, thank you. I thank Mr/ View li , for facilitating my service. I thank the hotel for their hospitality and work on my comfort

Dear Lamyaa Thank you very much for giving us such great comment, this is our honor to have you stay with us, and also a wonderful moment when you share your travel experience when we talk to each other. Our General Manger Mr. Guillocher is truly a role model at our hotel and we learn so much from him. Jeffery and myself also feel so happy that we could work in this wonderful team and we could meet such kind and nice guest like you. We hope to see you again and again here, and next time you visit our Biscotti Italian Restaurant, you will discover some new dishes. See you soon! Regards View LI Guest Experience Manager

Most Welcoming Hotel in Jinan

Примечание: Tripadvisor 5.0/5

SusanKelly29 Friends getaway - 05/10/2017 Реальные отзывы TripAdvisor

The centrally located, Sofitel in Jinan offers outstanding, hospitable service along with elegant, comfortable rooms and delicious food and drinks. The service in the club lounge is caring and efficient. The variety of food offered there for both breakfast and cocktail would please any taste. There's a wide range of both Chinese and Western dishes. The rooms are elegant, stylish and offer the highest level of comfort. The staff genuinely enjoy serving guests and are knowledgeable about the city and province.

Dear Z4094OWsusank, Thank you so such much for giving us such great comment, we are all here to make your stay pleasant and we are good at what we do. Moreover, it is the guest experience that drives us so passionate for excellence. We are so glad you enjoy your stay with us and we wish more joyful moments are ahead in your future stay. Warmly, Francois Guillocher General Manager

Great Service, Great Room, Great Food

Примечание: Tripadvisor 5.0/5

SusanKelly29 Business - 23/01/2017 Реальные отзывы TripAdvisor

I had a wonderful time when I stayed at the Sofitel in Jinan. The location is central to the heart of the city so shopping and watching the evening fountain light show is simple. The staff was attentive and helpful and the atmosphere of the room and the public areas like the executive lounge was conducive to both conversation and getting work done.

Dear Z4094OWsusank Thank you for choosing stay with us, we are so happy to learn that you enjoyed your stay. Sofitel Jinan is a home away from home, we are looking forward in seeing you again in the near future. Best Regards View LI Guest Experience Manager

Very nice stay

Примечание: Tripadvisor 5.0/5

OscarT1547 Couples - 27/12/2016 Реальные отзывы TripAdvisor

It was a great experience staying at the hotel in such a nice day. Lots of good restaurants around the hotel. The only con is the traffic around is always jammed as it's located in the heart of the city. Hope there could be a metro very soon.

Dear Oscar T Thank you for your valuable comments, and letting us know how enjoyable your stay was. At Sofitel all our ambassadors who checks you in, cooking the dishes, serves you food & drinks, keeps tableware shinning or vacuum the floor etc., we are always making extra efforts and keep the standards as high as possible to ensure you have pampered stay. I will share your comments with all our colleagues, it will be as an encouragement. Thank you for your recognition, and feel free to let me know your return date or if you have any special requirement by sending email to quality@sofiteljinanl.com, we are very happy to see your return. Warmly, View LI Guest Experience Manager

Polished, Welcoming, Delightful

Примечание: Tripadvisor 5.0/5

T790KSsusank Solo travel - 06/10/2016 Реальные отзывы TripAdvisor

I needed to get away from the routine of work and went to the Sofitel in Jinan. The staff are all so hospitable, and genuinely enjoy helping guests with any problem. I was on the Club floor and found the cocktail hour and breakfast food delectable with the right amount of variety. The hotel's location is central to shopping and the city's famous springs.

Sofitel Jinan

Примечание: Tripadvisor 5.0/5

Mellisagillies Business - 29/04/2016 Реальные отзывы TripAdvisor

A lovely hotel to stay in Jinan. The room was extremely spacious and very well appointed. Seperate shower and bath appreciated. Service great. Staff really helpful including arranging a train ticket for onward journey to Beijing. Food excellent, particularly the Buffett lunch.

Clean and Good location hotel

Примечание: Tripadvisor 5.0/5

Lerth Couples - 23/12/2015 Реальные отзывы TripAdvisor

Good location at Luo Yuan Street whereby easy access to local attractions Staffs are friendly and helpful Speedy check in and out at executive lounge Thank you to those staffs there Good spread of breakfast at revolving restaurant 49 floor

Superb!

Примечание: Tripadvisor 5.0/5

Dorema1992 Business - 12/11/2015 Реальные отзывы TripAdvisor

Very comfortable and staff very nice and helpful. Room are very clean and easy for working . Staff is very helpful and efficient. A nice place to stay in Jinan with a nice location in the city. I shall recommand this hotel

Dear Guest, Thank you for sharing your stay experience with all of us! it is such delightful to know that you have pleasant stay in our hotel! We will continue to improve quality of service and product, with our passion for excellence and essence of pleasure, creating unforgettable stay for each of Sofitel guest! Jinan is a famous city for its natural scenery and traditional culture, when you plan another trip to Jinan, please do not hesitate to contact me, we will do our best to make proper arrangement in our hotel! Thanks again for your feedback, we are looking forward to your next stay with us! Good Day! Grace

A international hotel brand that I feel did not measure up...

Примечание: Tripadvisor 2.0/5

JEFKIWI Business - 19/05/2015 Реальные отзывы TripAdvisor

I picked the hotel as it was rated 5 star but have left feeling badly let down. We were served cut pineapple that was going bad for breakfast.. For dinner we thought we woudl try teh New Zealand lamb chops. Mine were ok but my wife received lamb chops almost 90%fat. I even took photographs. We complained to the staff and then with reluctance they deducted 20% off.. Should have not charged for it. The pineapple gave both of us a unpleasent day. Our hotel kept on getting far too hot...The enginner worked on it but nothing changed. Eventually they gave us a noisy fan..Room still hot...We were on the 12th floor and to go to the 49th floor for meals we had to go to the ground floor...Very poor hotel design. The staff in the front desk and restuarant were very plesent to deal with...Overall unhappy with my experience with Sofitel as I understood their reputation was first rate....

Dear Sir, Thank you for taking the time to tell us about your experience at the Sofitel Jinan Silver Plaza. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Grace Yu

Thanks for noticing my birthday during stay

Примечание: Tripadvisor 5.0/5

Leon L Business - 12/01/2015 Реальные отзывы TripAdvisor

Was a little surprise that they actually notice that it was my birthday during my 1 night stay. Although not that they have offered something great as a birthday present (a box of chocolate to be exact), at least is the thought that counts : )

Dear Leon, We very much appreciate you sharing your pleasant stay experience with us in Sofitel Jinan. We are delighted to create pleasure and surprise for each of our guests through passion for details. Jinan is one of the famous cities with long history and rich traditional cultures. Chinese New Year, the biggest festival of our country, is coming soon; our hotel provide many special offer of room and F&B, we welcome you and your friend to Sofitel Jinan to go on a interesting holiday with us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Grace

Cleanness is an issue though good service

Примечание: Tripadvisor 1.0/5

YFZhang2013 Business - 21/12/2014 Реальные отзывы TripAdvisor

Stayed one night. Employees are really polite and caring. Got up in the morning and found the pillion next to me has a huge stain of BLOOD!!! I was terrified and checked my head....to see whether my head was broken. Luckily or unluckily, it was not me. Though not confirmed, I had to suppose the blood stain could not transfer any disease. Please think how disguisting it is!! I am not sure I have to check the room carefully each time I check in Jinan Sofitel hotel. Similar things have never occurred to me in any other hotels, i.e. Marriott / SPG / IHG.

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Silver Plaza Jinan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that this is not Sofitel standard, and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Grace Yu Quality Manager

游泉城的酒店选择

Примечание: Tripadvisor 4.0/5

FlyingTour Family - 11/09/2014 Реальные отзывы TripAdvisor

Sofitel Jinan Silver Plaza is excellent center location, near City Plaza. Nearby are many famous springs and tourist spots. Very good service with professional staff. 索菲特银座大饭店地处市中心。走路10分钟可达泉城广场。去名泉景点非常方便。酒店顶楼旋转餐厅景观很漂亮。临近的新酒店高楼起来后可能会有影响。酒店服务不错,比较专业。出门公交方便。打车不太准。

Dear Flying Tou Thank you for staying at Sofitel Jinan Silver Plaza, the hotel is located at the center city, the location is convenient for both tourists or business guests. Thank you again for chose our hotel and we are looking forward to your next visit. Best Regards Communication Executive Scarlett Zuo

Weekend vocation in Jinan

Примечание: Tripadvisor 4.0/5

ada c Couples - 14/03/2014 Реальные отзывы TripAdvisor

The hotel is good overall. The breakfast is also great with lots of choices. I appreciate that the hotel arranged a birthday cake in the room for my family member. The only thing is that the air-con didn't seem functioning properly, cause the room is too hot regardless how we managed to make it cooler.

Dear Ada C, Warm greetings from Sofitel Jinan Silver Plaza! Thank you very much for sharing your great comments about your stay in our hotel! We were delighted to welcome you upon your visit in Jinan and are glad to read that you enjoyed the variety and tastes of our Breakfast in our new opened Silver Sky revolving Restaurant, with a great view all around Jinan City. Our ambassadors always try their best to make our guest stays a Memorable Experience, I am very glad to read that they surprised you with a cake on your Birthday Day! However, you mentioned about the Air-Condition not working properly, We are very sorry to read that you encounter some issue. Our guests Confort is our priority. I have transferred your comment to the technical service. I stay at your entire disposal for further information you may need to add. Please feel free to contact me for any arrangement you may need upon your next visit with us. We hope to have the pleasure to welcome you back in the future and that your next visit would be as pleasant as the previous one! Sincerely, Best Regards Marie-Charlotte COLRAT Quality Manager

Hygiene an Issue

Примечание: Tripadvisor 3.0/5

Neil C Business - 04/03/2014 Реальные отзывы TripAdvisor

This hotel has definite cleanliness issues Chefs smeling muesli is somewhat offputting Dishes dirty Door handles covered in finger prints Marie was a wonderful help which madeup for a lot of shortcomings Definitely not 5 star

Dear Neil C, Warm greetings from Sofitel Jinan Silver Plaza and it was our great honor to have you and your wife stay with us. Upon your comments, we have already emphasized to all of our colleagues in kitchen to remind them to follow up the Sofitel hygiene policy and procedure, which actually should be the routine practice in the daily job. As mentioned while I personally walked you and your wife to the Bus Station, we will implement more trainings and supervisions to ensure the quality of our guests’ stays reach their expectations. Thank you very much for sharing your concern again with us. Best regards, Marie Charlotte COLRAT Quality Manager

Последние отзывы: 20

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