Hotel is in a good location with a 5 minute walk to ski bus stop. Good breakfast choice uncomfortable bed. The room was much smaller than advertised on the web site which was a bit disappointing. One area of concern was the room key sopped working a couple of times and reception did not ask for your name or ID when getting a new key so literally anyone could get in. i saw this happen to other people too so not just me.

Love our stay enjoyed our room one negative not enough cupboard space for cloths. Close to town but a very good work to the slopes which if you extremely fit would be fine but if not get the bus to the lift. Great for the train station.

We booked "SUPERIOR ROOM WITH MOUNTAIN VIEW, BALCONY, 1 DOUBLE BED AND TWIN BEDS" . We only found out that the twin beds were sofa bed upon our arrival. The sofa bed was hard and not comfy to sleep on. After checked in at the receptionist, we were required to bring our own luggages to another building across the road. This was so tiring as there were ice and water on the road and our luggages are heavy. The lift is small and slow. We waited the lift for 15 mins every single time.The wifi signal is also weak and poor. Do note that they are only giving 1 bottle of water per room. Even though we paid for 3 pax for 2 nights, they only gave us 1 bottle of drinking water throughout the stay. Which I find that this is ridiculous. Further,yes, the hotel provides free ski storage. We asked for the locker key at the receptionist and they gave us OCCUPIED lockers. We climbed the stairs up and down for MORE THAN 5 times (the locker room is one floor below of the receptionist). When we first asked for the locker key, they gave us locker #81. When we opened the locker, there were someone else's ski equipment in there. So we went up to the receptionist to change another locker key, they gave us another occupied locker again. And this went on for another 5 times. In the end, the receptionist just notified us that he has no other keys left and asked us to carry those ski equipments back to our room. We were so mad and upset with this as the receptionist could have tell us that there were no empty lockers left and we need not to walk the stairs up and down for so many times. Wasted our time and energy. This has also portraits the hotel's failure in security (as we have access to someone else's lockers with keys provided by the receptionist). They should have feel lucky as we are not thieves. The only good thing about the hotel was the clean room and breakfast was delicious with plenty of choice.

This hotel is very well situated by the railway station and a short stroll to the centre of Chamonix. Our room was modern and comfortable with a small balcony. It was also clean and everything worked with exception of the shower temperature which was impossible to regulate. The secure parking was charged at €30 for one night which we considered excessive.

The elevator was not working all the 4 days we stayed. We have a toddler and a pregnant woman and they did not bother to make things more convenient for us. The bfast spread was good. The room was a bit musty. The carpets in corridors need extra cleaning smells old and dusty. Otherwise, location was pretty good smack in chamonix centre butbaway from the noise and near the gare. It would be nice if they offered. More convenient stay for pregnant women and children especially if their service elevators are not working.

staff service is very very very bad and very rude - constructions on the block and it was really nuisance +6012 2027510 if you can call me i will tell you A to Z.. Staff cant even do a simple task - we ask for towels - and i have to walk over to get it - it was raining - this damn staff asking me to go n buy an umbrella and walk over to reception..

The hotel is well located next to the train station and the train to Mer de Glace. Very good breakfast. Room is ok, nothing special. Nice balcony with view to the mountains that are facing the Mont Blanc.

Enjoyed two nights and it was a wonderful experience eight from the time we first walked through the doors. Looking forward to returning next week on our return from our trip to Europe. Staff were very good. Room was amazing.

Yet another excellent Accor hotel. Great position, friendly & helpful staff. Our room was spacious, clean,& had a nice view of the Mont Blanc range. The breakfast was amazing. We only had b& b so can’t comment on the meals offered at other times. We arrived early. The manager was extremely helpful as was the trainee manager, Upi, on our departure. I can certainly recommend this hotel

I have used this Hotel a number of times and it is still very good, but the rooms are beginning to show signs of wear and tear, with the bathroom in particular quite dated. This will not stop me using the Hotel again and is more an observation than a criticism!

Great location, but room not according pictures and service not according the price. We did have special difficulties at reception with person in charge. In comparison with other hotels in Chamonix, we will not repeat if we can avoid.

That was an important weekend for me and my two friends. I convinced them to choose this hotel and I was sure that our stay will be great as we’ve been always treated very well by Accor being their Gold member. Unfortunately, that was not the case this time: 1) The first impression after arrival was very bad – lack of typical nice greeting, no eye contact, no smile. Not mentioning about typical Accor loyalty program benefits. 2) We received a room on the lowest floor – without any option for upgrade according to our membership status. 3) We booked the room for 3 adults but the bed for the third person was far too short for an adult (I am 178cm). 4) The Receptionist said it was not possible to change the room, so I asked for a conversation with the Manager. I explained the situation and asked for changing the room and some other benefits according to the Member status we have. 5) The Manager (actually the Director of the hotel) explained me in a very cold manner that they have different rules then other Accor Group hotels! 6) The Director called us the same evening and offered a solution: similar room but in the second building located across the street (where there is no restaurant nor bar) – so actually a downgrade! 7) The hotel is rather old and some equipment should be replaced (e.g. hairdryer exploded in my hand!). There was an issue with hot water in the bathroom and not enough hangers in wardrobe (3 pieces for 3 adults!). 8) That there is only one small bottle of water in the room (for 3 people). BTW, it was not replaced with a new one on the 2nd day of the stay. To summarize: Actually, the problem with this hotel is not that it is old or there is not enough water in the room but truly its management and the general approach to the guests ☹ The service completely did not meet our expectations. The guests have the impression they are disturbing the stuff and being unwelcome. It is very far from 4-star hotel standards. I was shocked by the attitude of the Director. The front office at the hotel performs the most difficult work and that's why the right people and their training are so important. The guest is able to forgive the lack of a towel, issues with water in the bathroom or not tasty food. But he does not forgive an inappropriate approach, arrogance and lack of empathy. There was zero hospitality and very bad experience – I will not come back and not recommend.

Perfect location for town, Pistes, and choosing the border into Italy for the day. Added bonus was the upgrade to the suites and bottle of the local liquor and chocolates. Really kind touch so thank you Mercure Chamonix. Lovely place to celebrate our wedding anniversary. Breakfasts just as good as ever and staff always welcoming Thanks

The rooms are clean, spacious and comfortable. Good breakfast. 25 minutes walking away from the main lifts, what is not so comfortable with the ski equipments. The parking is very expensive (30 euros per day).

Good stay but a bit too pricy for the service and level of confort. It's high season though so high prices are understandable. Overall good stay, clean room and nice view.Just disappointed by the bed: the queen bed was not a real one but 2 twins together... not confortable for a couple, gap in the middle.Bathroom could be better, and refreshed.