Hotel Mercure Chamonix Centre

Some staff want above and beyond to help with early checkin, others were grumpy regarding asking for help booking tours. Room had a hair in the tub on arrival. View was excellent. No air conditioning. There is a bag and a ski room and you get a room key to the room, but all guests with keys to the room have access to your things.

Comfortable stay with a beautiful view! We had a family room with the balcony and view over the mountains. Room was clean and comfortable to share for two adults with two teenagers. Breakfast has a very nice selection to every taste with fresh juices and nice coffee. The lounge by the reception always has done complimentary treats like canapés and fresh fruits to enjoy for out and about. The hotel is a very short walk to the centre of the town. There is parking spaces but only small number of cars can fit.

Stayed for 1 night as we were travelling the next day into Italy. The hotel is lovey and has that alpine feel with spectacular views of the mountains. The rooms were clean and had everything we needed. We had a family room which game some privacy for the adults which was nice. Breakfast was not included in room rate but we took breakfast which was nice, lots of choices, it sure it was worth the high cost but we are not big morning eaters. The area outside is very quiet which led to a great sleep. Parking - plan this carefully - there were no spaces at the nearest car park when we arrived but only by luck found one space whilst we were about to go to one recommended by the hotel half a mile away. Would come back here definitely.

Location is very good but the hotel is updated with no airconditioning. The cards for the doors were not working. They have multiple buildings but they are old. The worst part was the toilet room which was separated from the actual bathroom and had no window or air conditioning as the entire building. It was a smelly experience, if you get it. Another problem was that they didn t serve dinner at the hotel sunday and monday so they send us for dinner in a so called* brasserie*called:L*M, where we had dinner just on sunday and it was very, very bad because the waiter there was very rude and instead of a pleseant meal it was a horrible experience. So we refused to have dinner there again, and the hotel refunded the money for that meal. And as if it was not enough, for the last breakfast there, the waiter spilled coffee over my husband.Although they pretend to be a 4 star hotel, they dont have a pool.

I’ll start by saying my husband is a Platinum Accor Member. We arrived at the hotel at 12pm and asked if there was any chance of getting a check in time slightly earlier than the official 4pm time. The disinterested guy at reception simply said “No”. We asked if it did become available could they possibly message us on the App. “No we don’t use the App”!! As it was raining that afternoon we were back at the hotel by 3pm and watched as several other people checked in and were given their keys. I asked to speak to a manager and there was NO apology nor any acknowledgement that we spend A LOT of money with their hotel group. However….she finally went to investigate our room status and amazingly it WAS ready and we checked in. The room was fine and of course the mountain view is amazing…however the railway line RIGHT outside is very noisy and definitely affected our sleep. The following day we went out for 5 hours , leaving our “please clean room” sign on the door, and came back to find the room as we had left it. I went to find a cleaner and of course we had to go out again while it was cleaned. Came back to find that the bin hadn’t been emptied, the toilet paper was finished and hadn’t been replaced, and there was no soap! The cleaners in this hotel are clogging up corridors until after 4pm every day, the carpets were getting vacuumed while we were sitting having pre dinner drinks at 5pm…..their cords and mess requiring guests to avoid tripping on stairways and entrances. The rooms have plastic cups…I have never seen this in a supposedly 4* hotel before! The hotel has parking as a feature on their website…be warned that the cost is Eu25 per day! The only person who made us feel like welcome guests was the lady who served us drinks in the bar….she was delightful and friendly. I truly believe there is a management issue here. I have worked in hotels and know that this kind of attitude and disinterest in client satisfaction comes from the top. So disappointing as we have stayed in Mercure all over the world and always been so happy…. My advice…if you can find somewhere else to stay….do!