Mercure Chamonix Centre Hotel 4 stars

Hotel is well located in Chamonix downtown, has a convenient parking facility close by and also its own expensive garage. Breakfast is very good and the kitchen can handle the crowded group during the peak ski season. Unfortunately, the experience was very bad due to a dysfunctional bathroom due to a clogged drain without any support after several requests to the hotel, without any alternative offered limiting the ability to take a simple shower! After 30 seconds, the drain was completed fully and many hairs started to float out of the drain, a very disgusting experience. Only after presenting a menace to take a short movie of it, showing the brand, the manager sent someone to clean it late in the night, just removing the hairs that were preventing the water to flow through the drain. The same situation happened to the shower drain as to the sink drain !!!! Not limited to this, during the next day, the curtain dropped to the ground and with it cement from the roof all over the room during the morning. Following this episode, I asked to fix it and by another prof of neglect with the guess, once I arrived with my son late afternoon a red blanked was fixed by staples to the window to avoid the light with an excuse that it will be properly fixed the next day, but the cement and dirty caused by the falling of the curtain remained all over the bedroom and the bed! Again, after complaining for the 3rd time about the same thing, and asking at least to give me access to a vacuum cleaner, only in the 4th time when I asked for the address of a hospital due to allergic attack of my son to the dirt, the night front desk receptionist went to the room and offered another one, helping me to transfer everything to other similar apartment.

The manager was very rude and unfriendly.,even the receptionist who checked us in. They said they don't care about the status of their Loyal Customer.,which is our worst experience with Accor.

Hotel is in a good location with a 5 minute walk to ski bus stop. Good breakfast choice uncomfortable bed. The room was much smaller than advertised on the web site which was a bit disappointing. One area of concern was the room key sopped working a couple of times and reception did not ask for your name or ID when getting a new key so literally anyone could get in. i saw this happen to other people too so not just me.

No ski lockers available on day of arrival so had to lug 3 sets of skis/boots up to the room, not ideal. Bear in mind we booked months ago. Poor choice of TV channels for UK English speaking clients. Had to change in the Bagagerie on last day, not great.

The hotel was lovely, large comfortable room and very good service. I just have two negatives. The room was exceptionally hot, even after turning the radiators off. We had to sleep with a window open (in February) and were still hot. This meant we didn’t sleep as well as we would have liked after a long days skiing. Secondly having paid 45 euros extra for a late check out, somehow this was missed by the hotel reception. So we had the cleaners knocking to clean the room and looking very perturbed when they saw we were still there. Then reception came up and knocked and asked us to vacate the room. I had to show them my online booking confirmation. After this I felt we should rush to leave the room even though we’d paid to stay longer. It definitely marred a good stay.

AS ABOVE

Some items missing from room but eventually added

Rooms need more light. Staff could been better informed, many new employees. Could not regulate heat, too hot to sleep. Breakfast was excellent.

Good, except the food smell (cheese) from the restaurant in the hotel and the corridors. I would prefer that the restaurant has a closed door for example. A centralized Air exchange system could improve the Air quality in the rooms during Night (CO2 Level extremely high>2500ppm with 2 people in the room), to lower the level you have to open the windows, which again is cooling down the rooms extremely. (Winter) andthe noise level on the streets.

The hotel is in a great location, near the city center. My French is not that good, so I confess I was relying on the staff to help us with different items. The did an adequate job in communicating with us and helping were we needed help. The breakfast buffet is exceptional, with a variety of food choices and great presentation.

We stayed at the hotel for 4 nights. My partner and I were in 1 room and my sister and her kids in the other. The rooms were modern and clean, though could do with some maintenance e.g. some power points not working and bedside furniture falling apart, remove the old safe when the new one was installed etc. The rooms are spacious and have a balcony with a great view. The staff were all very welcoming and accommodating. The breakfast has a huge selection and a egg/crepe chef which was great. The hotel is located right next to the train station and main streets of the town which is great for restaurants and bars. You can also hire ski equipment at the hotel which was really convenient. Overall it was a great stay and I would stay here again. Thank you Mercure Chamonix team.

Wonderful room. Nice staff. Best location. We loved!

We have had to cancel our stay due to me breaking my ankle and being unable to fly. We wanted to change the date of our stay to January 2021 but you claim there is no availability. You should be able to offer an alternate week so that we do have the opportunity to stay with you at a future date when I have recovered from my accident. You have refused to offer any alternative or any refund so we are therefore losing £1150. When we return to Chamonix we will be highly unlikely to select Mercure due to this low level of customer service. Yes, we accepted the terms and conditions and are aware of non-cancellation policy but we wanted to change dates, however this has been declined and no refund offered.

Love our stay enjoyed our room one negative not enough cupboard space for cloths. Close to town but a very good work to the slopes which if you extremely fit would be fine but if not get the bus to the lift. Great for the train station.

The hotel location is excellent, the room is cozy too . The breakfast was a bit chaotic though. I’d like to lodge a compliment to Marie and her team when I forgot to pack my passport when I checked out . She and her staff offered prompt assistance to look for my passport twice when we called them , and they managed to mail the passport to my coming hotel . Marie also followed up when we left France . I feel very grateful for her help .