Mercure Chamonix Centre Hotel 4 stars

Customer review rating 4.1/5 1,731 reviews

Mercure Chamonix Centre Hotel
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Hotel extras

  • Ski rental shop on site

  • Spacious rooms with balcony and views of the mountain

  • Private covered car park (charges apply)

  • Free WIFI and business corner with a Mac

  • Bar and restaurant with a sun terrace, serving regional cuisine

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shop
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • MassagePaying
  • Golf
  • Indoor tennis court (Nearby)
  • Rafting (Nearby)
  • Skating rink (Nearby)
  • Skiing
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Mercure Chamonix Centre Hotel

39, rue des Allobroges
74400
chamonix mont blanc
france

Tel: +33450530756

Fax: (+33)4/50535479

Check-in from 16h00

Check out up to 12h00

  • By plane

    ANNECY MEYTHET At 85km / 53.13 miles

  • By plane

    GENEVA COINTRIN At 90km / 56.25 miles

  • By plane

    LYON ST EXUPERY At 200km / 125 miles

  • By train

    Chamonix Mont Blanc At 0.03km / 0.02 miles

  • By train

    LES BOSSONS At 4km / 2.49 miles

GPS :45.92217, 6.872667

Our accommodations

Choose from our options of rooms with a balcony and view of Mont Blanc or Le Brévent: a comfortable Standard Room, a Superior Room offering more space with 2 rooms and measuring 323 sq. ft. (30 m²), or a Privilege Room with VIP services: bathrobe, slippers, minibar and Nespresso machine. Enjoy free WIFI, a flat-screen TV, tea and coffee making facilities and a free bottle of water in all our rooms. Family rooms for up to 4 people.

Classic room, balcony - 1 double or twin bed

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room, balcony - 1 double bed and 2 single beds

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room, balcony, view of Mont-Blanc-1 double bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room, Mont Blanc view - 1 double bed and twin beds

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

LA CORDEE

Type of cuisine: Regional

The restaurant La Cordée offers a wide range of regional specialties: fondues, raclette, tartiflette and themed buffets. It has a terrace overlooking the Mont Blanc massif and can accommodate 180 guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE 4810

Non contractual photo

In a warm ambience, Bar 4810 is a beautiful relaxing area w/ fireplace and piano. Terrace has exceptional views of Aiguilles de Chamonix. Evening aperitifs with a wide selection of wines and cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 165

  • Maximum capacity: 180 people

Find out more

Our guest reviews for
Mercure Chamonix Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,731 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,245 reviews

Au centre de Chamonix

Customer review rating 4.1/5

Stéphane Couples - 11/03/2020 Confirmed reviews ALL

Bonne situation, literie confortable.

Well located

Customer review rating 4.1/5

Anonymous Families - 02/03/2020 Confirmed reviews ALL

Bad storage possibilities in room. Very good breakfast. Dinner ok but not good. We would have appreciated shuttle service to/from skiing areas and/or bus stations.

Customer review rating 4.1/5

Anonymous Families - 01/03/2020 Confirmed reviews ALL

Not good , they gave me a wrong and cheap room to me when I arrived, after fighting with magager, they changed

Dear Joseph L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bénédicte M. GUSLUND

Skiing

TripAdvisor rating 4.0/5

mikefranks436 26/02/2020 TripAdvisor review

Had a great 3 days at Chamonix a good resort for skiers and partying and sight seeing, the hotel was in a fantastic location walking distance to everything. Room with balcony and hotel breakfast was lovely the breakfast was exceptional

Dear customer, our deepest thanks for this amazing testimony about this experience at Hôtel Mercure Chamonix Centre. The room with the balcony allowed you to appreciate the beautiful view of the mountains, what we are very delighted with ! We also hope that it gave you all the rest you were looking for. Moreover, you highlighted the breakfast we proposed to you; a large sweetened-savory buffet, perfect to discover many tasty dishes made of fresh quality products. Our staff will be happy to welcome you again, if you do us the honor of another visit ;) Best regards, Customer Service Manager

Nice hotel, the breakfast is a highlight

TripAdvisor rating 4.0/5

k0ti 25/02/2020 TripAdvisor review

Rooms are cosy for 4 member families. Breakfast is a very wide choice continental buffet with almost everything you can imagine. Reception staff are pretty clueless. They charged me for a ski pass card which is free in all ski shops in Chamonix. The view from my room balcony was on top of the entrance roof. The roof was littered with wood planks, ladders and tools thrown about. It was an eyesore that workers left there hoping the snow would cover them! Where is the manager of this hotel? what does he do?

Dear customer, we thank you for taking the time to write this testimony about your stay in our 4-star facility - Hôtel Mercure Chamonix Centre. Our team is sorry about the equipment missed on the roof at the entrance. This remark will be transmitted and will be discussed in a further internal meeting to remove them. Moreover, the 3€ ski pass card is only included in a 2-days package and which allows you to recharge your passes whenever you want. And it also saves you endless queues at the ski lifts to buy a ski pass. However, we are very happy that you highlighted the large buffet for the breakfast that we proposed to you ! You have everything you need in order to make you taste your favorite dishes. Feel free to renew your experience on a next trip to France, Best regards, Customer Service Manager

Well located, good breakfast, bad service and dirty rooms

Customer review rating 4.1/5

Roberto S. Families - 24/02/2020 Confirmed reviews ALL

Hotel is well located in Chamonix downtown, has a convenient parking facility close by and also its own expensive garage. Breakfast is very good and the kitchen can handle the crowded group during the peak ski season. Unfortunately, the experience was very bad due to a dysfunctional bathroom due to a clogged drain without any support after several requests to the hotel, without any alternative offered limiting the ability to take a simple shower! After 30 seconds, the drain was completed fully and many hairs started to float out of the drain, a very disgusting experience. Only after presenting a menace to take a short movie of it, showing the brand, the manager sent someone to clean it late in the night, just removing the hairs that were preventing the water to flow through the drain. The same situation happened to the shower drain as to the sink drain !!!! Not limited to this, during the next day, the curtain dropped to the ground and with it cement from the roof all over the room during the morning. Following this episode, I asked to fix it and by another prof of neglect with the guess, once I arrived with my son late afternoon a red blanked was fixed by staples to the window to avoid the light with an excuse that it will be properly fixed the next day, but the cement and dirty caused by the falling of the curtain remained all over the bedroom and the bed! Again, after complaining for the 3rd time about the same thing, and asking at least to give me access to a vacuum cleaner, only in the 4th time when I asked for the address of a hospital due to allergic attack of my son to the dirt, the night front desk receptionist went to the room and offered another one, helping me to transfer everything to other similar apartment.

Dear Roberto S., It is with regret that we take into account your testimony regarding this stay at Hôtel Mercure Chamonix Centre. Your remarks were received and taken care of at the reception. The maintenace team handled the issues in your room and we also suggested a room change in the afternoon if you were not satisfied with the room you had. You declined our offer, and decided to keep your room. The room change was made afterall late at night as you had changed your mind. Unfortunately we were not able to satisfy you this time. Your satisfaction is our priority and we wish to provide you the greatest experience. We hope that you will do us the honor of another visit on a next trip to France, it will give us an opportunity to win your 5/5. Kind regards Benedicte M. PENTASSUGLIA

We thought would be a good stay

Customer review rating 4.1/5

Suthep K. Couples - 24/02/2020 Confirmed reviews ALL

The manager was very rude and unfriendly.,even the receptionist who checked us in. They said they don't care about the status of their Loyal Customer.,which is our worst experience with Accor.

Dear Suthep P K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bénédicte M. PENTASSUGLIA

Great location but rooms a bit smaller than on the web site picture

TripAdvisor rating 4.0/5

Crankcaller 23/02/2020 TripAdvisor review

Hotel is in a good location with a 5 minute walk to ski bus stop. Good breakfast choice uncomfortable bed. The room was much smaller than advertised on the web site which was a bit disappointing. One area of concern was the room key sopped working a couple of times and reception did not ask for your name or ID when getting a new key so literally anyone could get in. i saw this happen to other people too so not just me.

Dear customer, our warmest thanks for this beautiful testimony regarding this stay in our 4-star facility - Hôtel Mercure Chamonix Centre. First of all, make sure that the pictures on our website are in accordance with the services we offer, we feel sorry if they seemed different. Moreover, you have everything you needed regarding the room you booked on the summary we have sent you in order to avoid nasty surprised at your arrival. However, we hope that you took advantage of the beautiful location in which we welcome you, perfect to have a great change of scenery and relax. We will be glad to welcome you again on a next trip to France, Best regards, Customer Service Manager

Acceptable

Customer review rating 4.1/5

R H. Families - 22/02/2020 Confirmed reviews ALL

No ski lockers available on day of arrival so had to lug 3 sets of skis/boots up to the room, not ideal. Bear in mind we booked months ago. Poor choice of TV channels for UK English speaking clients. Had to change in the Bagagerie on last day, not great.

Dear Robert H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bénédicte M. PENTASSUGLIA

Well located, good rooms and fantastic breakfast choice

Customer review rating 4.1/5

Anonymous Families - 21/02/2020 Confirmed reviews ALL

The hotel was lovely, large comfortable room and very good service. I just have two negatives. The room was exceptionally hot, even after turning the radiators off. We had to sleep with a window open (in February) and were still hot. This meant we didn’t sleep as well as we would have liked after a long days skiing. Secondly having paid 45 euros extra for a late check out, somehow this was missed by the hotel reception. So we had the cleaners knocking to clean the room and looking very perturbed when they saw we were still there. Then reception came up and knocked and asked us to vacate the room. I had to show them my online booking confirmation. After this I felt we should rush to leave the room even though we’d paid to stay longer. It definitely marred a good stay.

Excellent service and helpful staff

Customer review rating 4.1/5

William M. Families - 17/02/2020 Confirmed reviews ALL

AS ABOVE

Another great stay

Customer review rating 4.1/5

Laurent Couples - 10/02/2020 Confirmed reviews ALL

Some items missing from room but eventually added

Hike to ski bus

Customer review rating 4.1/5

Mike Couples - 06/02/2020 Confirmed reviews ALL

Rooms need more light. Staff could been better informed, many new employees. Could not regulate heat, too hot to sleep. Breakfast was excellent.

Dear Michael C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bénédicte M. Pentassuglia

Well located and nice athmosphere, a few points to improve

Customer review rating 4.1/5

Raoul Couples - 28/01/2020 Confirmed reviews ALL

Good, except the food smell (cheese) from the restaurant in the hotel and the corridors. I would prefer that the restaurant has a closed door for example. A centralized Air exchange system could improve the Air quality in the rooms during Night (CO2 Level extremely high>2500ppm with 2 people in the room), to lower the level you have to open the windows, which again is cooling down the rooms extremely. (Winter) andthe noise level on the streets.

Good Location

Customer review rating 4.1/5

B. B. Couples - 27/01/2020 Confirmed reviews ALL

The hotel is in a great location, near the city center. My French is not that good, so I confess I was relying on the staff to help us with different items. The did an adequate job in communicating with us and helping were we needed help. The breakfast buffet is exceptional, with a variety of food choices and great presentation.

Friendly staff, great location and great breakfast.

Customer review rating 4.1/5

Barry Families - 23/01/2020 Confirmed reviews ALL

We stayed at the hotel for 4 nights. My partner and I were in 1 room and my sister and her kids in the other. The rooms were modern and clean, though could do with some maintenance e.g. some power points not working and bedside furniture falling apart, remove the old safe when the new one was installed etc. The rooms are spacious and have a balcony with a great view. The staff were all very welcoming and accommodating. The breakfast has a huge selection and a egg/crepe chef which was great. The hotel is located right next to the train station and main streets of the town which is great for restaurants and bars. You can also hire ski equipment at the hotel which was really convenient. Overall it was a great stay and I would stay here again. Thank you Mercure Chamonix team.

Perfect stay

Customer review rating 4.1/5

Rafael Couples - 22/01/2020 Confirmed reviews ALL

Wonderful room. Nice staff. Best location. We loved!

Inflexible

Customer review rating 4.1/5

Jhk Couples - 22/01/2020 Confirmed reviews ALL

We have had to cancel our stay due to me breaking my ankle and being unable to fly. We wanted to change the date of our stay to January 2021 but you claim there is no availability. You should be able to offer an alternate week so that we do have the opportunity to stay with you at a future date when I have recovered from my accident. You have refused to offer any alternative or any refund so we are therefore losing £1150. When we return to Chamonix we will be highly unlikely to select Mercure due to this low level of customer service. Yes, we accepted the terms and conditions and are aware of non-cancellation policy but we wanted to change dates, however this has been declined and no refund offered.

Dear Mr R., Thank you for taking the time to share your feedback. Unfortunately when you book the room, we propose different rates and conditions. It is always important to be aware of your rate and the general conditions before confirming your reservation, as sometimes we have rates which are non refundable as well as flexible rates with full refund. In your case, you had booked a non refundable rate. You may check with your insurance, as very often they cover expenses due to an accident. We hope you will recover quickly and we do hope to welcome you back to our hotel and Chamonix very soon. Sincerely, Bénédicte M. PENTASSUGLIA

Great hotel

TripAdvisor rating 4.0/5

RichardLyn Couples - 20/01/2020 TripAdvisor review

Love our stay enjoyed our room one negative not enough cupboard space for cloths. Close to town but a very good work to the slopes which if you extremely fit would be fine but if not get the bus to the lift. Great for the train station.

Dear Richard, We thank you a lot for publishing this beautiful review with the TripAdvisor community regarding your experience in our 4-star establishment - Hôtel Mercure Chamonix Centre. The proximity with the downtown and the slopes was useful for you, what we are happy with ! Moreover, you loved the room assigned to you, we hope you took advantage of the beautiful view to the mountains from your balcony :) Feel free to renew your visit on a next trip to France, we will be glad to receive you again. Best regards, Customer Service Manager
Customer review rating 4.1/5

Anonymous Couples - 19/01/2020 Confirmed reviews ALL

The hotel location is excellent, the room is cozy too . The breakfast was a bit chaotic though. I’d like to lodge a compliment to Marie and her team when I forgot to pack my passport when I checked out . She and her staff offered prompt assistance to look for my passport twice when we called them , and they managed to mail the passport to my coming hotel . Marie also followed up when we left France . I feel very grateful for her help .

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