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Mercure Chamonix Centre Hotel 4 stars

Customer review rating 4.2/5 2,336 reviews

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Mercure Chamonix Centre Hotel
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+ 11 Services

Hotel extras

  • Spacious rooms with balcony and views of the mountain

  • Covered and private car park (charges apply), free WiFi

  • Hotel located in downtown Chamonix

  • Bar and restaurant with a sun terrace, serving regional cuisine

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Gift shop/newspaper shop
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Leisure and activities
  • Well-being
  • Golf
  • Indoor tennis court (nearby)
  • Rafting (nearby)
  • Skating rink (nearby)
  • Skiing
Business services
  • 13 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available Paying

Hotel location

Mercure Chamonix Centre Hotel

39, rue des Allobroges
74400 chamonix mont blanc
france

Tel: +33450530756

Fax: (+33)4/50535479

Check-in from 16h00

Check out up to 11h00

  • By plane

    ANNECY MEYTHET At 85km / 53.13 miles

  • By plane

    GENEVA COINTRIN At 90km / 56.25 miles

  • By plane

    LYON ST EXUPERY At 200km / 125 miles

  • By train

    Chamonix Mont Blanc At 0.03km / 0.02 miles

  • By train

    LES BOSSONS At 4km / 2.49 miles

GPS :45.92217, 6.872667

Our accommodation(s)

Choose from our options of rooms with a balcony and view of Mont Blanc or Le Brévent: a comfortable Standard Room, a Superior Room offering more space with 2 rooms and measuring 323 sq. ft. (30 m²), or a Privilege Room with VIP services: bathrobe, slippers, minibar and Nespresso machine. Enjoy free WIFI, a flat-screen TV, tea and coffee making facilities and a free bottle of water in all our rooms. Family rooms for up to 4 people.

Our restaurants and bars

LA CORDEE

Restaurant La Cordée offers a wide range of regional specialties: fondues, raclette, tartiflette and themed buffets. It has a terrace overlooking Mont Blanc and a warm and cozy dining room.

Non contractual photo

LE 4810

In a warm ambience, Bar 4810 is a beautiful relaxing area w/ fireplace and piano. Terrace has exceptional views of Aiguilles de Chamonix. Evening aperitifs with a wide selection of wines and cocktails.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 165

  • Maximum capacity: 180 people

Find out more

Our guest reviews for
Mercure Chamonix Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,336 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,270 reviews

A nice WE in Chamonix

Customer review rating 4.5/5

Patrice Couples - 26/07/2021 Confirmed reviews ALL

Nice welcome and room with a view. Staff friendly always happy to help.

Perfect location

Customer review rating 5.0/5

Noela S. Solo - 26/07/2021 Confirmed reviews ALL

My 2 nights at the hotel were just perfect, best location, no fuss, lovely room, all in all could not have wished for better. Thank you.

Nice hotel with a good location just around the corner of Centre Ville

Customer review rating 4.0/5

Michael H. Families - 25/07/2021 Confirmed reviews ALL

Nice hotel, friendly staff - but I would expect slightly better language skills (e.g. basic english) in such a popular destination for international turists.

Calm

Customer review rating 5.0/5

O. Business - 02/04/2021 Confirmed reviews ALL

Some minor mistakes regarding breakfast orders, but the room was clean, the bed good and the room very calm

Stay was ok

Customer review rating 3.5/5

Harald G. Families - 28/03/2021 Confirmed reviews ALL

Excellent location, right next to the railway station and right in the center of the town Spacious Room with Mont Blanc view, nice and clean bathroom Not so good: Room located not in the main Hotel building but on the other side of the street, entrance and elevator a little bit run down, needs renovation Room was stinking like a smokers room, not acceptable. Service personal was not able to move me to another room, nothing available due to renovation of the main hotel building Breakfast was basic due to the Covid 19 restrictions (not their fault)

comfortable warm room

Customer review rating 5.0/5

John S. Couples - 21/03/2021 Confirmed reviews ALL

Arrived late but reception very helpful and pleasant. Nice warm room on a very cold night and quiet.

Nice stay all is ok

Customer review rating 5.0/5

Dr J. L. G. Couples - 10/03/2021 Confirmed reviews ALL

Three nights so cool, nice team nice spot nice room and room service adaptative

Dear Mr Le G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chamonix Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you soon in Mercure Chamonix Centre. Karim El Khoulali General Manager

Good stay

Customer review rating 3.5/5

Fraser H. Couples - 23/02/2021 Confirmed reviews ALL

Room wasn’t as luxurious as it looked on the website. Found a dirty pair of socks in the room on arrival, while supposedly it was cleaned to the COVID regulations. However, staff was very nice and welcoming

Top

Customer review rating 5.0/5

Anonymous Couples - 15/02/2021 Confirmed reviews ALL

Top

Cher Monsieur M., Nous vous remercions pour votre commentaire. C'est un plaisir de lire que vous avez passé un excellent séjour dans notre hôtel. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Nous sommes en effet ravis de constater qu'en cette période particulière nous avons su vous accueillir dans les meilleures conditions. Nous espérons pouvoir vous accueillir de nouveau dans notre grand chalet afin de renouveler votre expérience à la montagne. A très bientôt au Mercure Chamonix Centre. Karim El Khoulali Directeur Général

Good stay

Customer review rating 4.5/5

Andre Families - 09/02/2021 Confirmed reviews ALL

Nice hotel, well located. Friendly staff. Very good dinner. Hotel parking expensive (30€/day) but there is a nearby non-covered parking at 16,5€/day. Breakfast is poor, not worth 12€, maybe before the covid era the buffet was great but now i think you can get a better and cheaper breakfast at a bakery ...

Lovely hotel

Customer review rating 5.0/5

Alex Couples - 31/01/2021 Confirmed reviews ALL

Excellent location, professional and friendly staff, comfortable and cozy rooms.

Dear Jose S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chamonix Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim El Khoulali General Manager

Perfect stay,

Customer review rating 4.5/5

Anna Families - 26/01/2021 Confirmed reviews ALL

staff very friendly, the hotel and rooms are beautiful, one negative point is that there was a stain on the carpet. Also the description of the breakfast did not really correspond to the real. For example as fruit salad we receive an apple. Also, you are not able to order the dinner in to the room if you do not put a French phone number, the ordering plateform was a bit complicated. But otherwise we enjoyed a lot.

Dear Mrs S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chamonix Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for the technic problem with the application and we are working on it already. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you soon in Mercure Chamonix Centre. Karim El Khoulali General Manager

Skiing

TripAdvisor rating 5.0/5

mikefranks436 26/02/2020 TripAdvisor review

Had a great 3 days at Chamonix a good resort for skiers and partying and sight seeing, the hotel was in a fantastic location walking distance to everything. Room with balcony and hotel breakfast was lovely the breakfast was exceptional

Dear customer, our deepest thanks for this amazing testimony about this experience at Hôtel Mercure Chamonix Centre. The room with the balcony allowed you to appreciate the beautiful view of the mountains, what we are very delighted with ! We also hope that it gave you all the rest you were looking for. Moreover, you highlighted the breakfast we proposed to you; a large sweetened-savory buffet, perfect to discover many tasty dishes made of fresh quality products. Our staff will be happy to welcome you again, if you do us the honor of another visit ;) Best regards, Customer Service Manager

Nice hotel, the breakfast is a highlight

TripAdvisor rating 3.0/5

k0ti 25/02/2020 TripAdvisor review

Rooms are cosy for 4 member families. Breakfast is a very wide choice continental buffet with almost everything you can imagine. Reception staff are pretty clueless. They charged me for a ski pass card which is free in all ski shops in Chamonix. The view from my room balcony was on top of the entrance roof. The roof was littered with wood planks, ladders and tools thrown about. It was an eyesore that workers left there hoping the snow would cover them! Where is the manager of this hotel? what does he do?

Dear customer, we thank you for taking the time to write this testimony about your stay in our 4-star facility - Hôtel Mercure Chamonix Centre. Our team is sorry about the equipment missed on the roof at the entrance. This remark will be transmitted and will be discussed in a further internal meeting to remove them. Moreover, the 3€ ski pass card is only included in a 2-days package and which allows you to recharge your passes whenever you want. And it also saves you endless queues at the ski lifts to buy a ski pass. However, we are very happy that you highlighted the large buffet for the breakfast that we proposed to you ! You have everything you need in order to make you taste your favorite dishes. Feel free to renew your experience on a next trip to France, Best regards, Customer Service Manager

Great location but rooms a bit smaller than on the web site picture

TripAdvisor rating 4.0/5

Crankcaller 23/02/2020 TripAdvisor review

Hotel is in a good location with a 5 minute walk to ski bus stop. Good breakfast choice uncomfortable bed. The room was much smaller than advertised on the web site which was a bit disappointing. One area of concern was the room key sopped working a couple of times and reception did not ask for your name or ID when getting a new key so literally anyone could get in. i saw this happen to other people too so not just me.

Dear customer, our warmest thanks for this beautiful testimony regarding this stay in our 4-star facility - Hôtel Mercure Chamonix Centre. First of all, make sure that the pictures on our website are in accordance with the services we offer, we feel sorry if they seemed different. Moreover, you have everything you needed regarding the room you booked on the summary we have sent you in order to avoid nasty surprised at your arrival. However, we hope that you took advantage of the beautiful location in which we welcome you, perfect to have a great change of scenery and relax. We will be glad to welcome you again on a next trip to France, Best regards, Customer Service Manager

Great hotel

TripAdvisor rating 5.0/5

RichardLyn Couples - 20/01/2020 TripAdvisor review

Love our stay enjoyed our room one negative not enough cupboard space for cloths. Close to town but a very good work to the slopes which if you extremely fit would be fine but if not get the bus to the lift. Great for the train station.

Dear Richard, We thank you a lot for publishing this beautiful review with the TripAdvisor community regarding your experience in our 4-star establishment - Hôtel Mercure Chamonix Centre. The proximity with the downtown and the slopes was useful for you, what we are happy with ! Moreover, you loved the room assigned to you, we hope you took advantage of the beautiful view to the mountains from your balcony :) Feel free to renew your visit on a next trip to France, we will be glad to receive you again. Best regards, Customer Service Manager

So So..Bad stay

TripAdvisor rating 3.0/5

stellal781 Friends getaway - 02/01/2020 TripAdvisor review

We booked "SUPERIOR ROOM WITH MOUNTAIN VIEW, BALCONY, 1 DOUBLE BED AND TWIN BEDS" . We only found out that the twin beds were sofa bed upon our arrival. The sofa bed was hard and not comfy to sleep on. After checked in at the receptionist, we were required to bring our own luggages to another building across the road. This was so tiring as there were ice and water on the road and our luggages are heavy. The lift is small and slow. We waited the lift for 15 mins every single time.The wifi signal is also weak and poor. Do note that they are only giving 1 bottle of water per room. Even though we paid for 3 pax for 2 nights, they only gave us 1 bottle of drinking water throughout the stay. Which I find that this is ridiculous. Further,yes, the hotel provides free ski storage. We asked for the locker key at the receptionist and they gave us OCCUPIED lockers. We climbed the stairs up and down for MORE THAN 5 times (the locker room is one floor below of the receptionist). When we first asked for the locker key, they gave us locker #81. When we opened the locker, there were someone else's ski equipment in there. So we went up to the receptionist to change another locker key, they gave us another occupied locker again. And this went on for another 5 times. In the end, the receptionist just notified us that he has no other keys left and asked us to carry those ski equipments back to our room. We were so mad and upset with this as the receptionist could have tell us that there were no empty lockers left and we need not to walk the stairs up and down for so many times. Wasted our time and energy. This has also portraits the hotel's failure in security (as we have access to someone else's lockers with keys provided by the receptionist). They should have feel lucky as we are not thieves. The only good thing about the hotel was the clean room and breakfast was delicious with plenty of choice.

Dear customer, Thank you for taking the time to share your review with us, regarding this stay in our 4-star establishment., Hôtel Mercure Chamonix Centre. We are deeply sorry about the misunderstanding of our staff about the different lockers normally available to our customers. Rest assured that your remarks will be transmitted and restituted in a further internal meeting. It allows us to know the different enhancements to do in order to progress. Our team that you will let us a second chance, it will be the occasion to win your full satisfaction ! Kind regards, Customer Service Manager

Comfortable Overnight Stay

TripAdvisor rating 4.0/5

SidneyParis Couples - 30/09/2019 TripAdvisor review

This hotel is very well situated by the railway station and a short stroll to the centre of Chamonix. Our room was modern and comfortable with a small balcony. It was also clean and everything worked with exception of the shower temperature which was impossible to regulate. The secure parking was charged at €30 for one night which we considered excessive.

Dear customer, Thanks a lot for publishing this nice review regarding your stay at Hôtel Mercure Chamonix Centre. About the parking, we guarantee at this price, a high level of security of your vehicle in an underground area, secured by security guards monitoring your cars. You highlighted the proximity of our 4-star establishment to the station and we are glad it was useful for you ! Our team will be happy to welcome you again at the heart of the french mountains, See you soon, Customer Service Manager

No elevator

TripAdvisor rating 3.0/5

arleneba Family - 07/09/2019 TripAdvisor review

The elevator was not working all the 4 days we stayed. We have a toddler and a pregnant woman and they did not bother to make things more convenient for us. The bfast spread was good. The room was a bit musty. The carpets in corridors need extra cleaning smells old and dusty. Otherwise, location was pretty good smack in chamonix centre butbaway from the noise and near the gare. It would be nice if they offered. More convenient stay for pregnant women and children especially if their service elevators are not working.

Dear customer, your review is duly noted, thank you for sharing it with us. We are sorry to take your mixed feelings into account, and to learn about the disagreement occurred with our elevator issues. Please make sure that we are currently working on these problems. However, you should not have hesitated to ask our team to help you going up to your room, they would have been happy to help you, and will be more vigilant in the future. On a general way, all your remarks are duly noted. Nonetheless, we are glad that you fully appreciated our excellent setting, and we hope that you could enjoyed our beautiful city as much as you wished. We hope to welcome you again, Best regards, Quality Manager

poor service

TripAdvisor rating 1.0/5

krishnakmv Family - 27/08/2019 TripAdvisor review

staff service is very very very bad and very rude - constructions on the block and it was really nuisance +6012 2027510 if you can call me i will tell you A to Z.. Staff cant even do a simple task - we ask for towels - and i have to walk over to get it - it was raining - this damn staff asking me to go n buy an umbrella and walk over to reception..

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