Mercure Chamonix Centre Hotel

The way of communication was not good at all from the hotel's manager who was kidding with other staff on my words by french (I did not understand what said) Sorry to say that It is the last time to stay in the group and I will send this also to the group.

Location is very good but the hotel is updated with no airconditioning. The cards for the doors were not working. They have multiple buildings but they are old. The worst part was the toilet room which was separated from the actual bathroom and had no window or air conditioning as the entire building. It was a smelly experience, if you get it. Another problem was that they didn t serve dinner at the hotel sunday and monday so they send us for dinner in a so called* brasserie*called:L*M, where we had dinner just on sunday and it was very, very bad because the waiter there was very rude and instead of a pleseant meal it was a horrible experience. So we refused to have dinner there again, and the hotel refunded the money for that meal. And as if it was not enough, for the last breakfast there, the waiter spilled coffee over my husband.Although they pretend to be a 4 star hotel, they dont have a pool.

Very good location next to the train station, very Good and supportive staff, well maintained facility.

The best hotel in best place with best colaborator

Upon arrival, the elevator was not working. I can’t walk up stairs easily because of a bad knee. The room was micro-sized, even for Europe. Not a 4 star hotel size. The pool was nice and clean, but had no steps into it! It only had ladders. So I, and I imagine many other older or heavier people can not use the pool, if you can not climb a ladder. The restaurant on site was expensive with marginal food. I do not recommend this hotel unless you just need a bed to sleep in.