Mercure Chamonix Centre Hotel 4 stars

Arrived late but reception very helpful and pleasant. Nice warm room on a very cold night and quiet.

Three nights so cool, nice team nice spot nice room and room service adaptative

Room wasn’t as luxurious as it looked on the website. Found a dirty pair of socks in the room on arrival, while supposedly it was cleaned to the COVID regulations. However, staff was very nice and welcoming

Top

Nice hotel, well located. Friendly staff. Very good dinner. Hotel parking expensive (30€/day) but there is a nearby non-covered parking at 16,5€/day. Breakfast is poor, not worth 12€, maybe before the covid era the buffet was great but now i think you can get a better and cheaper breakfast at a bakery ...

Excellent location, professional and friendly staff, comfortable and cozy rooms.

staff very friendly, the hotel and rooms are beautiful, one negative point is that there was a stain on the carpet. Also the description of the breakfast did not really correspond to the real. For example as fruit salad we receive an apple. Also, you are not able to order the dinner in to the room if you do not put a French phone number, the ordering plateform was a bit complicated. But otherwise we enjoyed a lot.

Had a great 3 days at Chamonix a good resort for skiers and partying and sight seeing, the hotel was in a fantastic location walking distance to everything. Room with balcony and hotel breakfast was lovely the breakfast was exceptional

Rooms are cosy for 4 member families. Breakfast is a very wide choice continental buffet with almost everything you can imagine. Reception staff are pretty clueless. They charged me for a ski pass card which is free in all ski shops in Chamonix. The view from my room balcony was on top of the entrance roof. The roof was littered with wood planks, ladders and tools thrown about. It was an eyesore that workers left there hoping the snow would cover them! Where is the manager of this hotel? what does he do?

Hotel is in a good location with a 5 minute walk to ski bus stop. Good breakfast choice uncomfortable bed. The room was much smaller than advertised on the web site which was a bit disappointing. One area of concern was the room key sopped working a couple of times and reception did not ask for your name or ID when getting a new key so literally anyone could get in. i saw this happen to other people too so not just me.

Love our stay enjoyed our room one negative not enough cupboard space for cloths. Close to town but a very good work to the slopes which if you extremely fit would be fine but if not get the bus to the lift. Great for the train station.

We booked "SUPERIOR ROOM WITH MOUNTAIN VIEW, BALCONY, 1 DOUBLE BED AND TWIN BEDS" . We only found out that the twin beds were sofa bed upon our arrival. The sofa bed was hard and not comfy to sleep on. After checked in at the receptionist, we were required to bring our own luggages to another building across the road. This was so tiring as there were ice and water on the road and our luggages are heavy. The lift is small and slow. We waited the lift for 15 mins every single time.The wifi signal is also weak and poor. Do note that they are only giving 1 bottle of water per room. Even though we paid for 3 pax for 2 nights, they only gave us 1 bottle of drinking water throughout the stay. Which I find that this is ridiculous. Further,yes, the hotel provides free ski storage. We asked for the locker key at the receptionist and they gave us OCCUPIED lockers. We climbed the stairs up and down for MORE THAN 5 times (the locker room is one floor below of the receptionist). When we first asked for the locker key, they gave us locker #81. When we opened the locker, there were someone else's ski equipment in there. So we went up to the receptionist to change another locker key, they gave us another occupied locker again. And this went on for another 5 times. In the end, the receptionist just notified us that he has no other keys left and asked us to carry those ski equipments back to our room. We were so mad and upset with this as the receptionist could have tell us that there were no empty lockers left and we need not to walk the stairs up and down for so many times. Wasted our time and energy. This has also portraits the hotel's failure in security (as we have access to someone else's lockers with keys provided by the receptionist). They should have feel lucky as we are not thieves. The only good thing about the hotel was the clean room and breakfast was delicious with plenty of choice.

This hotel is very well situated by the railway station and a short stroll to the centre of Chamonix. Our room was modern and comfortable with a small balcony. It was also clean and everything worked with exception of the shower temperature which was impossible to regulate. The secure parking was charged at €30 for one night which we considered excessive.

The elevator was not working all the 4 days we stayed. We have a toddler and a pregnant woman and they did not bother to make things more convenient for us. The bfast spread was good. The room was a bit musty. The carpets in corridors need extra cleaning smells old and dusty. Otherwise, location was pretty good smack in chamonix centre butbaway from the noise and near the gare. It would be nice if they offered. More convenient stay for pregnant women and children especially if their service elevators are not working.

staff service is very very very bad and very rude - constructions on the block and it was really nuisance +6012 2027510 if you can call me i will tell you A to Z.. Staff cant even do a simple task - we ask for towels - and i have to walk over to get it - it was raining - this damn staff asking me to go n buy an umbrella and walk over to reception..