restaurant very good pity it was closed for a week during our stay

Couldn’t have had a better stay in Chamonix. The hotel is convenient to the train station, cable cars (both Plan Praz and Aiguille du Midi) and all the restaurants and shopping of Chamonix. Our trip involved several scheduling changes (changing dates and adding dates) while we were in Chamonix. The front desk handled all of the changes efficiently and even made a restaurant reservation for us as well when we thought our language skill would not be sufficient. Our excess luggage was safely stored in the baggage room when we were on trail. We ended up staying 5 nights at the Mercure Chamonix but checked in on 3 different days! Would definitely stay here again.

Staff were extremely helpful and friendly

To be recognized as good customer is always extremely satisfactory.

Overal the hotel looks fine, but the furniture in the lobby and hallways is well past it’s due date, and it shows. Poor service and quality in the bar making not creating a welcoming ambiance. As I ran UTMB my wife was checking in. Immediately she had to pay for the complete stay, she was surprised as this is very uncommon for Accor group ( previous platinum member) also, though she mentioned a prepayment was already made, it was not checked and had to pay the full amount. Till this day I didnd’t hear anything from the hotel about the refund for over 200 euro’s. Despite several mail, phone calls and contacting Accor support. My advice as a loyal Accor member, take an Accor hotel wherever you can, just not in Chamonix centre

after a long drive from Loire valley it was an excellent place to relax a bit . Usually we stayed in such occasions at Mercure in Annemasse, but this one was much better.

Wonderful hotel, great staff and beautiful view. Breakfast choice is huge and the room was great

Our adult family of 7 visiting Chamonix for 3 days while on a vacation in Paris. Travelling by train it was the perfect location. Also close to other Mont Blanc Park attractions, village shopping and restaurants! Hotel is traditional alpine on exterior but has a modern warm rustic Scandinavian interior my family loved. Buffet breakfast was favourite way to start the day.

Very nice hotel, well located, very good breakfast, very good sanitary measures. The only thing that needs to improve is the WiFi. (Very bad reception in my room)

Warm welcome from Mercure team. Large and optimized layout space with relax view and balcony. Overall, the room looked clean but it can be more attentive on the obvious left-over items (hair, used tissue paper).

Had a great 3 days at Chamonix a good resort for skiers and partying and sight seeing, the hotel was in a fantastic location walking distance to everything. Room with balcony and hotel breakfast was lovely the breakfast was exceptional

Rooms are cosy for 4 member families. Breakfast is a very wide choice continental buffet with almost everything you can imagine. Reception staff are pretty clueless. They charged me for a ski pass card which is free in all ski shops in Chamonix. The view from my room balcony was on top of the entrance roof. The roof was littered with wood planks, ladders and tools thrown about. It was an eyesore that workers left there hoping the snow would cover them! Where is the manager of this hotel? what does he do?

Hotel is in a good location with a 5 minute walk to ski bus stop. Good breakfast choice uncomfortable bed. The room was much smaller than advertised on the web site which was a bit disappointing. One area of concern was the room key sopped working a couple of times and reception did not ask for your name or ID when getting a new key so literally anyone could get in. i saw this happen to other people too so not just me.

Love our stay enjoyed our room one negative not enough cupboard space for cloths. Close to town but a very good work to the slopes which if you extremely fit would be fine but if not get the bus to the lift. Great for the train station.

We booked "SUPERIOR ROOM WITH MOUNTAIN VIEW, BALCONY, 1 DOUBLE BED AND TWIN BEDS" . We only found out that the twin beds were sofa bed upon our arrival. The sofa bed was hard and not comfy to sleep on. After checked in at the receptionist, we were required to bring our own luggages to another building across the road. This was so tiring as there were ice and water on the road and our luggages are heavy. The lift is small and slow. We waited the lift for 15 mins every single time.The wifi signal is also weak and poor. Do note that they are only giving 1 bottle of water per room. Even though we paid for 3 pax for 2 nights, they only gave us 1 bottle of drinking water throughout the stay. Which I find that this is ridiculous. Further,yes, the hotel provides free ski storage. We asked for the locker key at the receptionist and they gave us OCCUPIED lockers. We climbed the stairs up and down for MORE THAN 5 times (the locker room is one floor below of the receptionist). When we first asked for the locker key, they gave us locker #81. When we opened the locker, there were someone else's ski equipment in there. So we went up to the receptionist to change another locker key, they gave us another occupied locker again. And this went on for another 5 times. In the end, the receptionist just notified us that he has no other keys left and asked us to carry those ski equipments back to our room. We were so mad and upset with this as the receptionist could have tell us that there were no empty lockers left and we need not to walk the stairs up and down for so many times. Wasted our time and energy. This has also portraits the hotel's failure in security (as we have access to someone else's lockers with keys provided by the receptionist). They should have feel lucky as we are not thieves. The only good thing about the hotel was the clean room and breakfast was delicious with plenty of choice.