Sofitel Paris Baltimore Tour Eiffel 5 stars

Customer review rating (ALL Rating) 4.4/5 807 reviews

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Description

Hotel extras

  • Ideal location near Trocadéro

  • A suite with views of the Eiffel Tower

  • A new backdrop for culinary excellence

  • Choose the perfect wine for your gourmet experience, directly from our cellar.

  • Restaurant, Lordy's Paris Club

Our accommodation(s)

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Room 1

Hotel location

Sofitel Paris Baltimore Tour Eiffel

88 Bis Avenue Kleber
75116 PARIS
France

GPS:48.866381, 2.289507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  807 reviews

Customer review rating 1.0/5

Michael M. Families - Confirmed reviews ALL

Dear Mr. M., Thank you for sharing your feedback. I sincerely apologize for the discomfort you experienced regarding the temperature in your room and the delay in response from our team. We strive to ensure our guests' comfort and appreciate your comments, which will aid us in improving our services. Best regards, Sofitel Paris Baltimore Tour Eiffel

Customer review rating 5.0/5

Karen F. Families - Confirmed reviews ALL

Dear Karen F., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our perfect location and impeccable service. Your recommendation is greatly appreciated and we look forward to welcoming you back in the future. Best regards, Sofitel Paris Baltimore Tour Eiffel

Customer review rating 3.5/5

John M. Couples - Confirmed reviews ALL

Dear Mr. M., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret that your experience did not fully meet your expectations and would like to offer our heartfelt apologies. We very much hope to have the pleasure of welcoming you back to Paris in the near future. We would greatly appreciate the opportunity to restore your confidence in us and provide you with the exceptional experience you deserve. Kind regards, The Guest Relations Team

Customer review rating 2.5/5

Brian D. Families - Confirmed reviews ALL

Dear D., Thank you for taking the time to share such detailed feedback about your stay. First and foremost, we are truly sorry that your experience did not meet your expectations, especially during what was such an important trip to Paris with your daughter. While we are pleased to read that our team made a positive impression, we sincerely regret that other aspects of your stay overshadowed this. Regarding the air conditioning, we completely understand your frustration. During your stay, Paris experienced an exceptional and unprecedented heatwave. Unfortunately, two unexpected power outages affecting the entire neighborhood caused significant disruptions to our air conditioning system. As these outages were beyond our control, we were unable to restore the system as quickly as we would have wished. We fully recognize that this does not change the discomfort you experienced, and we sincerely apologize. Thank you once again for recognizing the dedication of our staff despite these difficult circumstances. We genuinely hope that this exceptional event will not prevent you from giving us another opportunity to provide the level of comfort and service that we strive to deliver. Kind regards, Noémie Bouleuc-Lesbros Guest relation.

Customer review rating 5.0/5

Julie D. Families - Confirmed reviews ALL

Dear Julie D., Thank you for your kind words regarding our helpful staff and the quality of our breakfasts. We are delighted to hear that you found our bar staff accommodating and enjoyed the comfort of our beds. Your feedback is greatly appreciated. We look forward to welcoming you back in the future. Best regards, Sofitel Paris Baltimore Tour Eiffel

Other web-users rate our hotel

  • 409 reviews 9.5/10 Location
  • 570 reviews 6.2/10 Room
  • 944 reviews 8.9/10 Service
  • 267 reviews 4.7/10 Comfort
  • 186 reviews 8.3/10 Food
  • 168 reviews 8.2/10 Breakfast
  • 142 reviews 5.8/10 Cleanliness
  • 89 reviews 8.9/10 Bar

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