Our family had a wonderful stay! The staff was extremely courteous and helpful. The food was great and promptly served. We are very happy with this hotel!

Our stay overall was very good. The reception staff couldn’t do enough for us and they are very professional. The breakfast team was excellent and couldn’t do enough and we felt very well looked after. The lady in charge is excellent. Buffet breakfast can sometimes not be appetising but everything was very clean and the staff are diligent. The bar man was fantastic but unfortunately we didn’t ask for his name. He worked very hard and he made sure we were well looked after. Where we felt let down was housekeeping, walked in on us on a couple of times, luckily we were dressed and our ‘do not disturb’ sign was lit and one of the door. This should not be overlooked. Lack of professionalism. We asked several times for coffee cups in the room, on only one occasion, ONE cup was left when clearly there are 2 guests in the room! We were there 4 days and gave up in the end and my husband used the glasses. They were also very noisy around 6am outside our room and on our last morning around 7am knocked and walked in on us. The concierge was not very friendly on a very few occasions we asked for anything but on our last day we asked him to book a taxi and he asked us to remind him a few minutes before we were leaving, my husband got fed up and ended up ordering an Uber. He started being friendly and we feel all for a tip to take our luggage to the car where we felt we had no choice but to tip for a service not deserved. Overall we will definitely stay again, and hopefully some changes will make our stay even more enjoyable.

The location of the hotel was perfect between the Eiffel Tower and the Champs Elysse. The hotel staff was wonderful. Our room was very nostalgic and large for the area. The breakfast was great and the staff tremendously. We were greeted every morning and the staff went out of their way to meet all our needs. This is a wonderful hotel to stay in and I highly recommend it to anyone. Paris is a wonderful city and Staying a the Sofitel Baltimore hotel made our vacation seem magical.

Overall our experience was wonderful. The room was so beautiful, a corner suite on the 2nd floor with an amazing balcony. Unfortunately because we were so low the trees & other buildings obstructed the views of Eiffel & Arc de Triomphe which I thought According to the price I paid for a room with a view (about 900 euros/night plus extras) we would have been able to see better. The staff was welcoming and always able to help with anything we needed. The reason I gave a 9 and not 10 star is that one of our items was broken during the cleaning one day and just left there in pieces. Also a cafe was recommended by email from one of the staff that put us in a sketchy area and it was just myself & my 15yr old daughter and she was very nervous walking through this neighborhood. I assumed that since the recommendation came from the staff of the Sofitel I expected something different so I didn’t review the neighborhood prior to walking there. The emails with suggestions for our trip were otherwise extremely helpful and overall everything was great. We would stay again.

I really love it ,come back soon