Mercure The Moorhouse Ikoyi Lagos 4 stars

The rug on the 2nd floor was smelling soooo badly that I almost threw-up. The water inside both bathrooms i paid for, were brown with dirty toilets. I had to call several times before the wifi worked. Milk for the tea was only made available after I called thrice.

I had to move to another hotel cause it wasn’t a good experience for me. We had no hot water in our shower, the breakfast was horrible. It was cold and the baked beans obviously has expired.

Good reception but rooms need upgrade...electrical by the bedside loose and could shock

Had a few issues in the place but overall it's not a bad place considering what else is available in Lagos at the price point. Staff very friendly and the area is quiet though in a strange location. If there was a problem they did everything they could to fix it.

Good except the long black out when the standby generators failed , Was this through lack of maintanance?

My stay was awesome, services very perfect.

Poor internet

Cozy and Satisfied

Rooms very outdated. Had to move to about 5 different rooms because non of the air conditioners worked. It was over 36 degrees and the hotel didn’t have adequate air conditioning. Terrible experience. It was late at night, other wise I would request for refund. Could not place my feet on the ground because of dirt. And shower was FILTHY!

It was very pleasant stay

Starting with the positives,the location was great,the staff very helpful and the food quite good.I also liked the bed. However the overall ambiance was of a once great hotel that is now tatty. The decor is in need of a total upgrade. The wooden floor all over the hotel needs sanding , staining and polishing and the carpets need replacing everywhere as its badly stained(entrance to room 312 a classic example). If you effect the changes above, I think you would gem on your hands and could even increase your rates.

My experience was simply good!

The hotel is not well maintained. the bed was not comfortable. the room was too small, the rest room was not hygienic. the food was been rationed.

Was impressed at first by the hotel After the 1st 24 hours I developed diahorea and it remained that way until I went home. Restaurant is never busy. Yet food takes ages. For a simple quick serve like a burger expect to wait over an hour. When it does come out expect it to be cold. Don’t expect anything to happen quickly or efficiently because everything is slow. What is in the menu is very limited 3-4 mains course and expect 1-2 of those to be unavailable on any night Almost like when you ask for something it’s like a power struggle to show that it will be done when they are ready. Not the sort of service I receive in almost any of hotel anywhere else I usually try to give a balanced review but honestly believe this hotel should close down or start over The rooms are pleasant enough I guess

Well, it was a pleasant experience but the effect of the air conditioner wasnt felt at all, I was literally sweating for the few days i spent in your hotel ( room 306). I think you should fix that. My room was spacious, but I would have preferred a brighter lighting in the room. Also the room wasn't properly swept i.e underneath the bed and other hidden spots. The food was amazing but with a too expensive. Customer service was awesome. Thanks for your time and i hope to see further changes.