ソフィテルフィラデルフィア 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,051 件のレビュー

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120 South 17Th Street, 19103 フィラデルフィア, アメリカ合衆国

説明

ホテルのその他の情報

ダウンタウンに位置する洗練されたホテルです。ショッピングとダイニングでにぎわうリッテンハウススクエアの便利な立地が魅力です。ホテルのそばでは、バーンズコレクションやフィラデルフィア美術館などの素晴らしい展示を通じて、芸術や文化に触れることができます。

当ホテルの客室

ホテル所在地

ソフィテルフィラデルフィア

120 South 17Th Street
19103 フィラデルフィア
アメリカ合衆国

GPS:39.95078, -75.168998

電話番号
ファックス +1 215-564-7459

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,051 件のレビュー

トリップアドバイザーの評価  4.5/5  4,587 件のレビュー

2024エクセレンス認証

Great Location and Lots of Smiles

トリップアドバイザーの評価 5.0/5

pbr46 Couples - トリップアドバイザー認証口コミ

We read the Sofitel is one of the top 100 hotels in the world. We were coming to Philly for a play, so we booked a suite to experience such a highly rated hotel. We were greeted by friendly valet's as we parked. I had indicated we were arriving early; our room was ready at 11:30. The folks at the front desk were extremely friendly and efficient. Our suite was very nice, a separate bedroom and a large bath with lots of marble and granite-just like an upscale hotel in France. The location is perfect-a 13 minute walk to the Forrest Theater and 2 minutes to The Love Restaurant-one of Steven Starr's latest. Breakfast was outstanding and the service very fast. The almond croissants were not to be missed. All in all we had a great stay, the hotel was beautifully decorated for Christmas and the service superb. And the price was very reasonable. We will definitely return.

Perfect Location

トリップアドバイザーの評価 4.0/5

Journey286846 ビジネス - トリップアドバイザー認証口コミ

The hotel is in a perfect location, and beautifully decorated for the holidays. A lovely breakfast included in my stay. Room service was great, but dining room staff was spotty, the server acting as if they couldn't be bothered.

Not worth the price…

トリップアドバイザーの評価 3.0/5

westfalia1985 Couples - トリップアドバイザー認証口コミ

Check in was great, the room was nice, valet parking for 1 night was $70. Room- bathroom counter was dirty, as were the two glasses. We received conflicting responses from the front desk about room service at 9:25pm, the first person was helpful and took our order, the second about a minute later (wanted to add an item) was snarky and said the kitchen was closed. (Note: this was at 9:30, the menu stated they serve until 9:45) We told the front desk clerk that we just placed an order a minute or so ago and just wanted to add an item. His snarky attitude continued with an "I'll see if I can have it added" in a tone that said I'm not doing anything and I'm annoyed I had to answer the phone, he was the opposite of the first person we spoke with. The kitchen called to tell us one of the desserts were off the menu, and the added item was not added... the friendly kitchen staff gladly added it. Food arrived promptly and was delicious. The bedding was odd, no top sheet but the comforter was in a giant pillowcase thing, which did not work for me as I usually just use a sheet. Breakfast- the coffee was fantastic, we ordered the buffet, many options, Croissants were amazing, but the eggs were cold since the warmer was broken. The yogurt was 10 days out of date. The staff was great, the server I informed about the yogurt immediately stopped what she was doing and removed all of the yogurt, and minutes later came to our table with a fresh one. Our server had made sure my wife's meal was complementary, which we did not ask for, just good customer service. The fresh fruit was not ripe/sweet, but it is December in Pennsylvania so I am understanding about that issue. The rest of my complaints however, I would expect from a budget hotel, not what I expected from the Sofitel based on previous experiences in other cities.

Nice looking property, but services and staff not worth the price

トリップアドバイザーの評価 2.0/5

Darren G ファミリー - トリップアドバイザー認証口コミ

The property is very nice looking and the room and bed were very comfortable. However, overall the hotel is not worth the expensive price. The hotel is located in a central area of Philadelphia, but the streets are narrow in this area and it’s difficult to get cars in and out. The valet service was poor. You were given a ticket and told to text the number on the ticket to the Parking service 20 minutes before you need the car. I texted them 30 minutes ahead of time and when I went to pick up the car, the valet had not even started to get my car. They were dismissive of my concerns that I needed to get to a wedding and could provide no estimate of time when the car would be available. They were also rude. The front desk was poorly run. When we checked in at 5 PM there were multiple guests waiting and just two front desk, staff. When it became a parent, that guest were not pleased with the 30 minute wait other front desk staff came out and looked angry that they had to be helping guests, The rooms were not well cleaned. My 90-year-old mother’s room had energy drinks and vape supplies left over from the last guest. My son‘s room had what appeared to be blood on the pillow and other items left over from a previous guest. The breakfast buffet in the restaurant was fair. The scrambled eggs were dried out, bacon was oily, and the bread felt like it was old and stale. The manager was pleasant and tried to be helpful when these issues were pointed out, but whoever is running this property needs to do a better job.

Bonjour, Thank you for sharing your recent experience with us. This is far from the high standard we strive to provide, and I apologize for falling short. We value your loyalty and would love the opportunity to welcome you back and regain your trust. As a gesture of our commitment to better serve you, we would like to offer an upgrade to a suite with complimentary breakfast during your next stay. To arrange your stay, please feel free to contact Luis Marrero at 215-564-7832 or Luis.Marrero@Sofitel.com directly, who will be happy to ensure everything is set up for you. Thank you again for your feedback, and we look forward to providing you with the exceptional experience you deserve. Warm Regards, Pierre Jotterand General Manager

Great stay

トリップアドバイザーの評価 4.0/5

MemphisOx ファミリー - トリップアドバイザー認証口コミ

The location is great - very close to shopping, restaurants, and Rittenhouse Square. Our room was clean and the bed was very comfortable. The breakfast buffet was fine - nothing fabulous, but a good variety.

Bonjour Memphis , We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。