Novotel Sydney Olympic Park 4 stars

Customer review rating (ALL Rating) 4.2/5 2,080 reviews

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ALLSAFE approved hotel

Hotel extras

  • 24 hours concierge, reception & room service

  • 12 meeting and event spaces with underground parking

  • Dining options ranging from upscale restaurant to contemporary pub dining

  • Complimentary wireless internet

  • Laundry service and valet parking available

Our accommodation(s)

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Hotel location

Novotel Sydney Olympic Park

11a Olympic Boulevard

GPS:-33.848556, 151.067505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,080 reviews

TripAdvisor Rating  4.0/5  1,523 reviews

Certificate of excellence 2022

The staff make this place what it is

TripAdvisor rating 3.0/5

alwaystravelling1973 TripAdvisor review

We booked last minute over the phone on route to the hotel. We had a sporting event early Saturday morning. There was only one person on at checkin and a decent wait, but the service once you got to the front of the line was worth waiting for. The young man was friendly and accomodating. The staff at check out were also great, allowing an extension of an hour so that we could get changed and finish our stay in a relaxed manner. The room was clean and easy to use. There wasn't any body wash in the shower, I called down but couldn't wait the 20 minutes it took to arrive, That's really the only thing I could fault. We will definitely come back.

Thank you for taking the time to share your experience with us. We are delighted to hear that the staff made your stay memorable and that their friendliness and accommodation stood out. We appreciate your understanding regarding the check-in process and are pleased to know that once at the front of the line, the service was worth the wait. It's wonderful to hear that the staff at check-out were also accommodating, allowing you an extension to ensure a relaxed departure. We apologise for the inconvenience with the missing body wash and the delay in its delivery. Your feedback is valuable, and we will address this with our team to ensure a prompter response in the future. We are thrilled to hear that you found the room clean and easy to use, and we look forward to welcoming you back on your next visit. If there's anything specific you would like us to address or if you have further details to share, please feel free to contact us directly. Warm regards, Beau Frith Front Office Manager

Well managed operation

Customer review rating 4.5/5

Shane Business - Confirmed reviews ALL

I was very well received at reception on arrival and the top standard continued for the weekend.

Dear Shane O., Thank you so much for choosing Accor Hotels, Sydney Olympic Park for your stay and for taking the time to review your experience. We are really happy to read your feedback and that you enjoyed your stay. We'll forward your compliments to the team. We look forward to welcoming you back to Sydney Olympic Park. Best wishes, Czarina So Assistant Manager

Very clean. Great facilities. Great. Location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Very easy to check in. Great staff. Great facilities. The the location was ideal.

Dear Peter O., Thank you for your kind rating and feedback. Sincerely, Beau Frith Front Office Manager

A few technical issues, but fabulous staff

TripAdvisor rating 4.0/5

HotelguruKatrina Families - TripAdvisor review

Overall the staff are what make this hotel worthwhile, and I am very grateful to them for our stay. I would recommend the hotel on the efforts of the staff alone. I'd booked 3 rooms for my family over 2 nights, allowing us to go to a concert and have a weekend away. There were some small challenges that became apparent early. My room had no hand soap, and even though I called reception and left a note for housekeeping, they never did fill the dispenser up over the 2 nights. My mothers room had an issue with the television on the first night that couldn't be resolved, and on the second day the television in my sisters room stopped working. We also had one lift out, which caused a bit of havoc during check-out as we couldn't easily get down to reception. The staff, however were excellent. When we spoke to the repairmen on the second evening we were crushed that we couldn't do our movie night in matching pyjamas we had planned. It was my neices first big girls weekend and we had bought matching pyjamas that day especially for the movie night. The evening duty manager whipped into action, calling me on my mobile and offering a room upgrade for my sister and her daughter. We got to have a movie night together in the upgraded room, which was wonderful. The next morning on check-out the lift issue became prominent, and we waited for more than 20 minutes while packed lift after packed lift came past. We asked a wonderful housekeeper if they might have a staff lift we could use (the lady waiting with us was getting distressed she would miss something important) and she agreed to escort us down through the utility lift. We were so grateful for the lovely housekeeper being willing to assist. Generally the staff were fabulous on little things as well, like giving directions to an alternative carport when the building carport was full, in the first instance putting us on the same level and generally being helpful. So overall - fabulous location, wonderful staff but some clear challenges with the condition of the infrastructure.

Great service

Customer review rating 4.5/5

Mln Business - Confirmed reviews ALL

I attended Sydney Olympic Novotel for a conference. The food and service were excellent.

Dear Matt N., We very much appreciate your comments regarding your stay at the Novotel Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beau Frith Front Office Manager

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Other web-users rate our hotel

  • 813 reviews 8.2/10 Location
  • 1,377 reviews 5.9/10 Room
  • 1,174 reviews 8.4/10 Service
  • 13 reviews 8.2/10 WiFi
  • 561 reviews 5.1/10 Cleanliness
  • 315 reviews 3.9/10 Amenities
  • 283 reviews 7.8/10 Breakfast
  • 269 reviews 4/10 Value

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