Novotel Zurich City-West 4 stars

Customer review rating (ALL Rating) 4.2/5 1,094 reviews

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Description

Hotel extras

  • Green Key

  • Easy access from the airport and downtown

  • Event hotel with natural light and high-speed internet

  • Pool & gym with the latest cardio and calisthenics equipment

  • Fun and excitement in 2 escape rooms

Our accommodation(s)

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Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz
8005 ZURICH
Switzerland

GPS:47.38923, 8.51656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE OF ZURICH

THE FLAVE is a unique place which captures the local aromas and tastes of a city, turning them into a culinary experience for its guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,094 reviews

TripAdvisor Rating  4.0/5  1,674 reviews

Certificate of excellence 2024

good stay

Customer review rating 4.0/5

Rajan B. Families - Confirmed reviews ALL

Great

Dear Rajan B., Thank you for your positive feedback. We are delighted to hear that you had a great stay with us. Looking forward to welcoming you back soon. Christophe B. General Manager

As is typical for Switzerland, expensive

Customer review rating 3.5/5

Dave Couples - Confirmed reviews ALL

Good service and good food, nice room, with all amenities.

Dear Dave, thank you for acknowledging our excellent service, food quality, and well-equipped rooms. We understand Switzerland can be pricey, but we strive to offer value for money. Looking forward to welcoming you back soon. Kind regards, Christophe B. General Manager

Convenient and friendly stay

Customer review rating 4.5/5

S. D. Families - Confirmed reviews ALL

We booked this hotel because of my membership in Accor All. It is well located and easy to reach. Parking was easy, as was the check-in & check-out. The room was clean and the bed comfortable. The breakfast was a bit chaotic as it seemed they were lacking staff (or they were so busy they didn't communicate well - we were asked our room number 3 times). Otherwise, we would definitely stay there again.

Dear Mr. D., thank you for sharing your experience at Novotel Zurich City West. We are delighted to hear that you had a convenient and friendly stay with us. Your feedback regarding the breakfast service is duly noted, and we will address this issue internally. We appreciate your loyalty as an Accor All member and look forward to welcoming you back in the future. Warm regards, Christophe B. General Manager

Good stay

Customer review rating 3.5/5

Aarz Families - Confirmed reviews ALL

Very courteous staff but location could have been better.

Dear Aarz, thank you for your feedback. We appreciate your kind words about our courteous staff. We are sorry that our location in the trendy City West area, 10 minutes from the old town by tram, did not meet your expecations. Looking forward to welcoming you back soon. Best regards, Julia P. Deputy Manager

Well located - Not so good service

Customer review rating 1.5/5

Sam Families - Confirmed reviews ALL

This hotel is accessible location from the central and direct tran #4 goes there from this hotel. I booked 2 rooms for 5 nights and paid premium price just so that we have free breakfast included in my booking. First day while checking in, they told us that no we don’t have breakfast included. We were fine as my kids have specific breakfast needs so we made our arrangements. Last day I stopped by the breakfast area and asked the person by provide room number, he said ohh yeah you guys have free breakfast for both of your room for your entire stay. Anyway Long story short, their service desk people are very rude and provide misleading information every-time we ask something. Only 1 person (I believe employee of the month) was the only one was very very helpful every time. Few more instances we had with the staff at service desk regarding to room sewer smells and stuff but got different answers different times. At the lobby, my kids were eating pizza we ordered from outside, the bar staff was so so rude to tell them, please move away from here, not allowed to sit and eat here. Everyone else was eating there but only we were not allowed? So disappointed with that incident. They are getting 2 stars from us only because of that one lady that was really really helpful at the desk every time, other than that everyone else was not much helpful.

Dear Sam, We appreciate your detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the confusion regarding the breakfast inclusion in your booking and any inconvenience this may have caused. I double-checked the reservation and the reception was right, breakfast was not included in your rate. I will check with the F&B department why they informed you differently. Rest assured, we will address this with our team to prevent such miscommunication in the future. Regarding the situation in the lobby, I would like to clarify our policies. Our bar, like any other bar, is a space reserved for paying customers. However, we do offer areas within our hotel where guests can enjoy their own food. You are welcome to have a picnic outside in the garden (not on the restaurant terrace) or in the lobby lounge near the reception. I will remind my team to improve our communication on this topic. We are glad to hear that one of our team members stood out for their helpfulness, and we will recognize their efforts accordingly. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for an improved experience. Warm regards, Julia P., Deputy Manager

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Other web-users rate our hotel

  • 584 reviews 8.8/10 Location
  • 765 reviews 6.6/10 Room
  • 862 reviews 8/10 Service
  • 14 reviews 6.1/10 WiFi
  • 392 reviews 5.5/10 Comfort
  • 373 reviews 7.6/10 Breakfast
  • 323 reviews 7.5/10 Cleanliness
  • 173 reviews 4.5/10 Value

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