Novotel Zurich City-West Hotel 4 stars

the hotel is clearly understaffed, there were waiting waiting everywhere. lines on the reception, long waiting for breakfast and for getting a coffee. waiting at dinner was too long, only 1 chef, 2 waiters and 1 barman is clearly not enough to serve the whole restaurant which was complete every evening.

We had a great time and most of the staff were very nice and courteous. It was only one incident wherein I told the cleaning staff that they must forgotten to clean the room in a nice manner. They informed me that I should have hanged the door sign for room cleaning then there was one particular lady who said in not so nice tone that they could not clean it because cleaning was over. She even said that there was a big sign by the elevator that informed the guests about the cleaning rules. I said I must have overlooked at the sign. I did not mind this but it was how she said it. Luckily, another lady pacified her and said we will clean the room. I would have let it passed but she could have been nicer. This Asian lady said should I clean it or would you just like some towels. I said if it were possible to clean the room then I would be very pleased. She courteously said yes and asked if we could wait at the libby for 15 minutes. I said it be fine and gave her a tip. If it were not for this Asian lady, our last day would have been not so pleasant.

We checked in quite late after 12 and the recepionist was very very kind, the check-in was fast and easy. The room is very clean and confy.

The staff is friendly and helpful . The breakfast didn’t meet our expectations.

Very good experience.

Good stay under the circumstances. Don't understand why the sofa bed was ready when I was just one person

Chérif the reception manager was great.

The staff were friendly and helpful. The room was a good size, very clean, and comfortable. We loved swimming in the pool. The location was good for us as we enjoy walking and there were many things to explore within about 30 mins by foot. If you’re not a walker, then you’ll appreciate the easy access to public transport. We also appreciated the close proximity to a wide variety of tasty restaurants.

We stayed in a family room. Pros: very good swimming pool (max 6 ppl at a time) with a special key card to access, good safety measures (1 person/in the lift at a time, sanitizer in the lift!, automatically opening doors from/to garage and friendly staff, DYI gift for kids was nice gesture, welcoming drink. Cons: expensive parking CHF29/24 hrs. 1 welcoming water bottle (0.5l) for 4 ppl (2 adults + 2 kids), no after shower conditioner and no lotion in the bathroom. Doors of a toilet do not lock from inside. Toilet and the sink were yellowish (not very clean) and this is a 4-star hotel (!)

Usual high and consistent standard. Great pancakes at breakfast. Am easy check in and check out. Quiet rooms and I like the option to not have rooms cleaned so as to benefit the environment and not spread Corona virus.

The location is nice and the tram helps to reach the Cory center in less then 10 minutes. renovation of the room on going, this is good but our room was pretty smelly of chemicals. Swimming pool and gym are ok.

I stayed int his hotel 2 times while travelling to other places. It has a parking, playground for kids with toys, the rooms are spacious, the restaurant is great and the staff super friendly. The location was great, because the tram to the city center was super close by and in 10 min you were in centraal.

Hotel was very efficient with all our different rooms, arrival and departure dates. Breakfast on Sunday was chaotic and several dishes were not refilled. Staff had no chance to keep up with clearing and refilling. Pillows are horrible, very fat, stiff and not comfortable at all.

Recently renovated rooms with all comfort. Nice to have European electricity plugs in the room now ! Great service from reception desk. Coffee machine with Nespresso what else ? This is my standard hotel in Zürich when I travel for business.

Very nice, clean hotel, most of the staff of the hotel very friendly and helpful (with some exceptions), nice breakfast (I would appreciate more fruits), rather far from the center but very close to a tram station connected to the center. Former industrial area, now a sleepy neighborhood.