Novotel Zurich City-West Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 6,016 reviews

ALLSAFE approved hotel

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Novotel Zurich City-West
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+ 23 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Easy access from the airport and downtown

  • Event rooms with natural light and high-speed internet

  • The fitness room has the cardio & calisthenics equipment, bench & yoga mats

  • Fun and excitement with our escape room. Book now at http://www.room67.net

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13
Am Turbinenplatz
8005 zurich
switzerland

Fax: (+41)44/2762299

Check-in from 15h00

Check out up to 11h00

  • Bhf. Zürich Hardbrücke:  S3,5,6,7,8,9,11 Bhf. Hardbrücke

  • Tram 4:  Tram 4 Technopark

  • By plane

    ZURICH At 8km / 4 miles

  • By train

    ZURICH/ZUERICH At 2km / 1.24 miles

GPS:47.38923, 8.51656

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMETBAR

We look after you around the clock! Classics of Swiss cuisine, creative burgers and healthy bowls are the specialties of the house. We also host private and corporate events.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 270

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Novotel Zurich City-West

100% genuine reviews from our guests

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ALL Rating 4.3/5

6,016 reviews

TripAdvisor Rating 4.0/5

1,567 reviews

Good Standard Novotel. Decent Location & friendly staff.

Customer review rating 3.5/5

Rk Business - 19/01/2022 Confirmed reviews ALL

Very good standard and decent team however they continually refuse to record my stay on my Accor account stating that it was booked through "booking.com" or similar. This is not correct it is my company booking system APT and the nights/stays have been recognized in other countries booked in the same way. The only reason I choose to stay at your hotels is for the points. If they will nights will not be recognised I will stay at another hotel.

Nice Stay

Customer review rating 5.0/5

Matthew B. Solo - 10/01/2022 Confirmed reviews ALL

I was only in Zurich for 1 night to catch my international flight home the next day

Dear Guest, Thank you for your fantastic feedback! We are delighted to hear that you enjoyed your time with us. We wish you all the best and hope We look forward to welcoming you again soon. Vanessa Martinez Rocha Front Office Manager

Confortable Stay

Customer review rating 4.0/5

E. Families - 07/01/2022 Confirmed reviews ALL

The overall experience was good, our stay was comfortable, the location was good as it was near a tram station which made our move easy. The breakfast was also rich comparing to others .

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Vanessa Martinez Rocha Front Office Manager

Good location

Customer review rating 3.5/5

Melinda A. Families - 03/01/2022 Confirmed reviews ALL

good location, réception services very very poor and not helpful, the room was good but I found lot of dust and blind hair in the towels (I'm dark hair), the breakfast was good but not a lot to find in the buffet. Beautiful surroundings and very close to the bus and tram, thats a good point

Dear JENIFER A., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa Martinez Rocha Front Office Manager

Poor cleaning

Customer review rating 3.0/5

Francesco C. Families - 02/01/2022 Confirmed reviews ALL

the hotel absolutely does not respect the standards of a 4-star hotel and in particular of the other Novotel hotels

Dear FRANCESCO C., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa Martinez Rocha Front Office Manager

Good Stay in Zurich

Customer review rating 4.0/5

Mohamed H. Families - 02/01/2022 Confirmed reviews ALL

The hotel is overall a very nice choice for families like all Novotel hotels. The room was very clean and convenient for us. The breakfast was good as well. Special thanks to Cherif at the reception who was veru welcoming and provided us with all the needed information.

Dear MOHAMED H., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Martinez Rocha Front Office Manager

Good located, some people on the reception are not friendly.

Customer review rating 3.5/5

Magno C. Families - 02/01/2022 Confirmed reviews ALL

In terms of covid-19 we só a little mess during the breakfast. Don’t have plastic gloves to get the food. I will give congratulations to Julia (reception Manager) that understood our case and gave us a room upgrade.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa Martinez Rocha Front Office Manager

We keep coming back!

Customer review rating 4.5/5

Anonymous Couples - 30/12/2021 Confirmed reviews ALL

We love the hotel and location and keeping coming back. This year we felt some amenities were missing from the room (small body lotion, small shampoo, ….) and we had two completely bottles of water but the only glasses were the one in the bathroom. Maybe is due to COVID regulations but at least from the toiletries it’ll be nice to mention somewhere a guest can ask for it? Novotel is supposed to be higher standard then Ibis. All that said, we are looking forward to come back. Truly love general feel of the hotel and location.

Dear SABRINA N., We very much appreciate your comments regarding your recent stay at The Savoy. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, Vanessa Martinez Rocha Front Office Manager

Great Stay

Customer review rating 4.0/5

Maria Families - 30/12/2021 Confirmed reviews ALL

We’re a loyal Accor member so for most of our travels around the world, we use Accor hotels. Novotel City West is in a great locatand accessible easily by tram with walking distance grocery.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa Martinez Rocha Front Office Manager

Silence and ideally located

Customer review rating 4.5/5

Anonymous Couples - 27/12/2021 Confirmed reviews ALL

We keep staying in your hotel because of the good location for us, the silent environment and friendly personnel

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa Martinez Rocha Front Office Manager

Since it was my first visit to Switzerland, really enjoyed the short stay at your hotel.

Customer review rating 4.0/5

A.kadir H. E. Families - 22/12/2021 Confirmed reviews ALL

One incident I really appreciated..We requested for a change of room..Your manager acceded to our request without any difficult questions. Shows her sincerity. Thank you very much!

Dear ABDUL KADIR BIN HARON E., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Martinez Rocha Front Office Manager

Well Located

Customer review rating 4.5/5

Khizer M. Solo - 22/12/2021 Confirmed reviews ALL

Very nice place to stay. it is located near the train & tram stations and in current situation COVID testing centers are near by as well. Staff is super nice and cooperative.

Dear Khizer M., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Martinez Rocha Front Office Manager

wished the room was a little bit bigger for family stay. apart from that everything else was great. kids love the small play area outside. location wise, very near the tram stop but a little far from town.

Customer review rating 4.5/5

Sarah Families - 20/12/2021 Confirmed reviews ALL

wished the room was a little bit bigger for family stay. apart from that everything else was great. kids love the small play area outside. location wise, very near the tram stop but a little far from town.

Dear SARAH B., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. We are happy to now that your kids loves the play area. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Martinez Rocha Front Office Manager

Not bad but not exceptional neither

Customer review rating 2.5/5

Anonymous Families - 20/12/2021 Confirmed reviews ALL

Family trip t visit the city. We bought the stay to a special coupon.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Vanessa Martinez Rocha Front Office Manager

very nice rooms - overall good stay

Customer review rating 4.5/5

Nina Couples - 18/12/2021 Confirmed reviews ALL

everything was excellent, very nice staff

Dear Nina F., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Martinez Rocha Front Office Manager

Friendly counter staff, and comfortable bed, but room was not well equipped

Customer review rating 3.0/5

Keane Friends - 15/12/2021 Confirmed reviews ALL

The counter staff were friendly. Bed was comfortable. But toilet could be better equipped - no toothbrush and toothpaste even though the Expedia listing mentioned free toiletries, and there was no shower curtain which made the floor very wet and messy. The room also had a broken window so we had to be very careful with it when we opened it.

OK for a short stay

Customer review rating 3.5/5

Anonymous Solo - 12/12/2021 Confirmed reviews ALL

No atmosphere…

Exceeding our expectations

Customer review rating 4.5/5

Turki A. M. Friends - 07/12/2021 Confirmed reviews ALL

- Check-in and check-out procedure was great and swiftly ( 2 minutes or less) both combined. -Location are nearby TechnoPark Station ( 3 minutes walking) and groceries, coffee shops including restaurants. - Parking lots fees was lower than public parking lots - Receptionists (Gentlemen) was extremely friendly and helpful at anything we enquire, i wished for him the best .

One day stay

TripAdvisor rating 4.0/5

James Q 25/09/2021 TripAdvisor review

Quick stay - two adults and two children, all fine, clean room. The sofa bed for the children (10-12) could have been slightly bigger. That is the only improvement I can think of! The parking was on site, practical - the 5 mins walk to a nice trendy area, cafes and a park is ideal for young ones!

Dear James Q thank you very much for sharing your good review with the community, it's highly appreciated. We are glad that you had a great experience at our hotel and hope to welcome you again soon. Warm regards, Your Novotel Zürich City West Team

Nice hotel for weekend city break

TripAdvisor rating 4.0/5

krzysztofzadlo 11/08/2021 TripAdvisor review

Everything its good, very nice breakfast (one strange thing - breakfast without ketchup/mayo/mustard, good connection with city center, very close from hotel train station, swimming pool its nice. I recommend.

Dear Krzysztofzadlo We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

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