Novotel Zurich City-West Hotel 4 stars

Very satisfied as always

Nice and clean room. All functioning. Polite and professional reception staff. Happy with everything.

Excellent staff, clean and quiet hotel. Overall, it was a great stay but the bed was terrible. Super small and very uncomfortable, no closet and a tiny bathroom. I stayed here, paying more than the IBIS and ISBIS Budget, but there was no benefit in doing so.

Nice, spacious rooms.

good as usual. Only problem being customers being too loud (giving phonecalls in fitness room or talking way too loud in rooms and halls).

We stayed for a weekend. We found the hotel modern both in in style and in facilities and procedures. We appreciated that transportation to HB, the airport and downtown is easy. The staff had a professional attitude.

A few days in Zurich for business and the hotel and staff were great. If you need public transport tickets, see the reception they have day passes available. Clean rooms and a good gym. Perfect

My stay was great. The front of house team were easy to talk to whenever I needed something. My only issue was that my room was not cleaned/refreshed on my last day.

I had three nights in the hotel and everything was fine. I was given the option not to have my room cleaned one day, but to be honest, it could have been for two days. The fruit salad t breakfast was unpleasant, most of the fruit was brown and mushy. I'm not sure if that was the age of the fruit or the way it was served. Many other Novotels I have stayed in just have one big bowl of it.

Couldn't find the hotel on foot. Booked a room with two beds but got a room with a double bed so slept on the couch. Bed was large (by Swiss standards) and comfortable. Bathroom sInk design was bizarre. Dinner and breakfast were both good. Great pancake machine!

When I go to Zurich I like to stay in your hotel thanks to its great location (easy access when travelling by train) and its lovely staff. Reception team is extreamly helpful and kind. My big surprise this time was the renovated modern room with now wooden floor - I love it.

Poor No Room Service - This was advertised online? You could just get Frozen Pizza - You could not even get French Fries? I did the check-in online and received a text to say my key would be ready for collection - On arrival there was a huge queue and I had to join this and check in at the desk - What a complete waste of time doing the online check-in. I ordered the Frozen Pizza and then the lady who delivered it told me I had to pay as I had not checked in with my credit card! Bad service, disorganised and very poor

Excellent stay in your hotel, enjoyed an excellent room and bed to sleep in. Breakfast was very good though according to Dutch standards very expensive with CHF 26,- !

Should have free parking or a small rate if staying at hotel. Everywhere else in Switzerland gives a free travel Pass when staying except for Zurich too. Why?

Overall Hotel ambience was good. Reception people were so helpful. The main thing which i didn't like as non-Europian is that, breakfast is too costly and not having custom options to choose. I could barely eat for 5-days but with so much difficulty of the items served in the breakfast which are almost same every day. I had to spend 29 Franks for every day the food i ate scrambled eggs, juices. Having different menu every day and having custom options for people like me is very helpful. Now i am staying in Radison Blu hotel in Trondheim, i could see multiple items served and there is custom options also available. If i get chance to visit Zurich next time, i may not select Novotel hotel for my stay. I am fully disappointed.