ibis budget Freiburg Sued 1 star

Clean & comfortable room and delicious breakfast

Gut

Goed enkel dat WiFi geen breed and is was jammer

Actually we are satisfied. Good location, from where we could easily reach France and Swiss too. The rooms were simple, but we had everyhing needed. Having breakfast at the hotel were a good decision too. The crew was helpful, easy parking, good value for money.

We had a pleasant stay, also many thanks to the excellent staff. We like the hotel (have got used to the bizarre shower as part of the sleeping area and the minute toilet concept) except for one thing - the truly dreadfully hard beds. It is not a 'budget' hotel really - not at the usual price of €72 - the €57 at the moment (November/December) is not too bad though. We use the hotel a great deal and will continue to do so, due to the convenience, the location (really nice and quiet at night) and the car parking, but there are still things which could be improved. As I say, the staff were great, too - makes such a difference.

I had to pay twice, check-in online was not working, no one was checking noise rules were respected. But the room was nice.

The smell in the room was a little bit weird when I entered it. It should have been aired a bit better. But in general the stay was okay.

Everything was nice, clean, the check in software was very easy to use etc

The 3rd bed (on the top) did not have linen or a pillow. Checkin desk was already closed when we discovered this (22:30). Result: I couldn't use the third bed. So I paid for 3 beds but got 2...

Always exactly as expected: Basic room, with all the basics, nothing extra, in return for a fair basic price. Clean.

Easy to find by car. Very friendly service. Good parking place. Fast and easy to highway. Like always with Ibis Budget. Bad that Ibis Budget does not provide 2+2 rooms for large Families. Like any other Ibis Budget I stayed.

I had to wait the room 6 hours sitting in the car because on the book is printed "check in at 14.00". There were available room already at 9 o'clock but the rules says...I have been Ibis Freiburg several time but this was the last.

I officially entered a complaint yesterday: LS I want to issue a complaint about the employee at the Freiburg Sud IBIS Hotel at Boetzinger Str. 76, Gewerbegebiet Haid-West 79111 FREIBURG - GERMANY. We have made a very early reservation on 26 February 2018 for a stay on 28 July 2018 at this Hotel like we do every year at a IBIS hotel. The code given was: GDWDGQXJ. We noticed by our navigation that our trip would take longer and that we would arrive later than 18:00 hours. At that moment I contacted at noon (12:00 hours) the hotel and explained the situation. We where told it was OK and that if would arrive after 20:00 hours we should call again. Due to heavy traffic in Italy and Switzerland we indeed saw that the arrival time would be again later then 20:00 hour so I called the hotel again to explain. At the end of the conversation I asked if we had to call again but this was not needed, no further action. As we arrived after a very long and exhausting trip at 23:30 hours the booking system did not recognize our code so I contacted the booking center by the doorbell on the hotel. After have pressed another 2 times at the bell 30 minutes later a very angry person on bare feet came running to us an told us we where too late and had no room! He did not introduce himself, was not identified as a IBIS employee and was very very rude! We had to go away and the door was closed. Even if there was any misunderstanding (booked, confirmed, called 2 times?) this Accor co-worker could at least be more polite and of assistance to look for a solution. There was no such thing only rudeness and we had to leave with no place to stay after a very long drive on a very warm day and where exhausted. The next day we had to again travel 700 kilometers home. This is not the service, rather call it insult, I expect in 2018 and I hope you share this opinion with me. Looking forward to your response. Best regards, Paul Verschoor

I am usually chose Ibis budjet for the best price/quality ballance. Nice atmosphere. Perfect system with check in automat for the persons who come late in the evening. I am usually chose Ibis budjet for the best price/quality ballance. Nice atmosphere. Calm and comfortable. Perfect system with check in automat for the persons who come late in the evening.

I got seriously ill and the reception person noticed that even before me and arranged help (doctor). Now I am in hospital in Portugal. Exemplary active and human behaviour! Teppo Raitis (Accor card-member)