ibis budget Freiburg Sued 1 star

*

I booked it as a layover in my bike trip between Freiburg and France and it was perfect. The location was close to the bike paths around the city, but I guess for those who want to spend some time in Freiburg it is not perfectly located. Minimum amenities but all in good shape and could be used. Late night check in worked without problems at the terminal

We had a great 2 night stay with our dog on our way back to UK. Only downsides are location (you need a car) and people smoking on all outdoor tables. But was great to have a rear facing ground floor room - much appreciated.

comfortable beds. washing/toilet facilities satisfactory. rather small table/no shelf to lay things on overnight. limited capacity for hanging up clothes. Breakfast room rather small and cramped. But overall satisfactory and good value for money.

I go once a month in this Hotel since a while. I like it. I love the online check-in. I like the breakfast, the rooms are clean..... BUT....... in the last 3 months (WINTER MONTHS) it has happened already for the second time that the maid has left the room window open the whole day (outside temperature close to zero). I do not have to mention that as I arrived at the hotel at 2:30 in the night sleeping in the cold as ice room was hard, not to mention the cold that I might have catch. No one is around at that time so, no chance to try to change the room (I would not consider this an emergency... But maybe I am too polite). I have complained (AGAIN) with the manager... Let's see if something happens.... Or maybe I should reconsider and change the hotel for my stays. I think 5 stars are well above what this have deserved.

Easy to find by car. Very friendly service. Good parking place. Fast and easy to highway. Like always with Ibis Budget. Bad that Ibis Budget does not provide 2+2 rooms for large Families. Like any other Ibis Budget I stayed.

I had to wait the room 6 hours sitting in the car because on the book is printed "check in at 14.00". There were available room already at 9 o'clock but the rules says...I have been Ibis Freiburg several time but this was the last.

I officially entered a complaint yesterday: LS I want to issue a complaint about the employee at the Freiburg Sud IBIS Hotel at Boetzinger Str. 76, Gewerbegebiet Haid-West 79111 FREIBURG - GERMANY. We have made a very early reservation on 26 February 2018 for a stay on 28 July 2018 at this Hotel like we do every year at a IBIS hotel. The code given was: GDWDGQXJ. We noticed by our navigation that our trip would take longer and that we would arrive later than 18:00 hours. At that moment I contacted at noon (12:00 hours) the hotel and explained the situation. We where told it was OK and that if would arrive after 20:00 hours we should call again. Due to heavy traffic in Italy and Switzerland we indeed saw that the arrival time would be again later then 20:00 hour so I called the hotel again to explain. At the end of the conversation I asked if we had to call again but this was not needed, no further action. As we arrived after a very long and exhausting trip at 23:30 hours the booking system did not recognize our code so I contacted the booking center by the doorbell on the hotel. After have pressed another 2 times at the bell 30 minutes later a very angry person on bare feet came running to us an told us we where too late and had no room! He did not introduce himself, was not identified as a IBIS employee and was very very rude! We had to go away and the door was closed. Even if there was any misunderstanding (booked, confirmed, called 2 times?) this Accor co-worker could at least be more polite and of assistance to look for a solution. There was no such thing only rudeness and we had to leave with no place to stay after a very long drive on a very warm day and where exhausted. The next day we had to again travel 700 kilometers home. This is not the service, rather call it insult, I expect in 2018 and I hope you share this opinion with me. Looking forward to your response. Best regards, Paul Verschoor

I am usually chose Ibis budjet for the best price/quality ballance. Nice atmosphere. Perfect system with check in automat for the persons who come late in the evening. I am usually chose Ibis budjet for the best price/quality ballance. Nice atmosphere. Calm and comfortable. Perfect system with check in automat for the persons who come late in the evening.

I got seriously ill and the reception person noticed that even before me and arranged help (doctor). Now I am in hospital in Portugal. Exemplary active and human behaviour! Teppo Raitis (Accor card-member)

This was a very disappointing stay. The location is terrible. There is no one at the hotel after hours and no emergency number to call if here is trouble. The rooms are also horrible. The only nice thing about this hotel is the breakfast

Quiet location and fairly easy to find off the A5 motorway by the Freiburg Mitte exit. Excellent lady at reception on arrival, room quiet and very well maintained.This chain of budget hotels has never let me down in terms of location, quality and price. Can recommend and will certainly use again.

- very basic quality - small room wit hardly any furniture - very remote location which has a bus to the centre only on weekdays!! taxi only on weekends. - we were charged the daily rate even though we had pre-paid. When I claimed that I paid already the hotel staff insisted that I pay. We had to pay and hoped to resolve the issue later. This was corrected during checkout

The hotel is clean but a bit far away from the city center. Breakfast was enough. The room was small. There is not hairdry in the room. The receptionists were friendly and helpful. Beds comfortable...

I was given a smokers room. Friendly staff kindly changed room for me.I wasn't aware that smokers rooms still existed. The hallway smelt of smoke too. I was quite glad I could change. Not sure how to avoid getting such a room in future....?