ibis budget Dortmund Airport 1 star

Customer review rating (ALL Rating) 3.6/5 482 reviews

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Description

Hotel extras

  • Basic comfort at a bargain price

  • Free parking

  • Macchiato, cappuccino or espresso with breakfast buffet for EUR 11.50/person

  • Near A1, A 44

  • 800m to Dortmund Airport

Our accommodation(s)

Hotel location

ibis budget Dortmund Airport

Wilhelmstr. 18
59439 HOLZWICKEDE
Germany

GPS:51.51511, 7.6238

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  482 reviews

TripAdvisor Rating  3.0/5  373 reviews

Well located

Customer review rating 4.0/5

Aleksandar J. Solo - Confirmed reviews ALL

Excellent location... close to airport and fast foodshops, clean, large parking... as it described...

very conveniant location

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

The room was tidy and from the looks of it clean. Check-In and payment were swift and hassle free.

Great Roadside Stop Over

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Friendly personal, a very easy check in & out and comfortable accommodation make for a good all around deal.

Well located

Customer review rating 1.5/5

A. Couples - Confirmed reviews ALL

There is no reception service most of the time.... No airport shuttle or taxi service... Etc.

Dangerous

Customer review rating 0.5/5

Neil C. Friends - Confirmed reviews ALL

62 people including older people and children were locked out of the IBIS Budget Dortmund Hotel because you failed to provide the entry codes to our 36 rooms at 22.30hrs on Monday 6/11/23. I called the helpline number +4…3 over 9 times, who advised they had made contact with the hotel manager and will be with us in 10 minutes. Nobody turned up. People had to sleep on the hotel corridor floors or on the coach. The police were eventually called and came to the hotel. Only then after the police made some phone calls to someone? did the hotel manager turn up at 0330 hrs. You put everyone's welfare and safety at risk. You failed on every level of even the most basic customer service to provide entry to our rooms. The most bizarre thing is I was in constant contact with the hotel via the phone and e-mail in the weeks leading up to our arrival because I knew the reception would be closed so wanted to ensure entry. And I was reassured. The staff were incredibly rude. You then charged me 664 euros the following day saying I had not booked enough nights, when I had confirmed all the rooms and nights required via e-mail before arrival, and they confirm correct. The managers office smelt heavily of Cannabis. No Night-porter or staff on site. 3 groups of people had to go book other hotels in the area. I will be seeking a full refund, including the monies spent on other hotel. I have advised my Solicitor. You also broke GDPR regulations by providing personal information for other people/rooms in the hotel that were not part of our group. Many Thanks Neil

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Other web-users rate our hotel

  • 521 reviews 9/10 Location
  • 805 reviews 4.7/10 Room
  • 579 reviews 5.3/10 Service
  • 22 reviews 7.8/10 WiFi
  • 418 reviews 5.8/10 Cleanliness
  • 398 reviews 4/10 Comfort
  • 252 reviews 5.5/10 Breakfast
  • 107 reviews 1.8/10 Amenities

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