ibis budget Hannover Garbsen 1 star

No complaints

The usual, no-frills standard at an ibis budget: spacious room, functional furniture, basic decor. Everything clean and tidy. Ample parking spaces free of charge. WiFi working well. Big thumbs up to the receptionist who carried my luguage up to second floor since I was not feeling well after an accident.

We arrived at the hotel in the evening with 3 children, two of them with asthma. Despite the ban on smoking in the entire hotel, the smell of cigarette smoke is impossible. Breakfast in the morning is a nightmare. Dirty glasses. In the restaurant you are watched by a lady at the reception and a very unpleasant man who watches my table and makes comments in German. When I left the restaurant, I tried to put the medicines I gave to the children in my backpack. At that moment, the gentleman from security (?) sitting and watching, jumped up and started pointing something at me with his fingers and speaking in German. It turned out that my 5-year-old child was holding a half-eaten Nutella sandwich and wanted to leave the restaurant outside. The lady from the reception explained the behavior of her colleague with the rules. Unfortunately, because of a half-eaten sandwich, for which I paid, by the way, my child cried and was traumatized. I will never go back there and I will try to let everyone know the opinions about this hotel. Very surprising how you can be treated for your own money. I find this behavior extremely rude and against the rights of children and consumers.

As always our accommodation was exactly as expected, which is why we have used this stopover for years. Check in was faultless, reception friendly. We will be staying again. One point of criticism was the strong smell of cigarette smoke in the hallway of our room level. Someone had been smoking in the rooms which maybe requires a clampdown.

Toilet was not clean Mattress was old